User's Manual

212
Chapter 5 Troubleshooting Display Messages
CUTTER FAULT
Jam or Cut Fail
Yes 1. Cutter assembly is not in
the closed position.
2. Cutter option was not able
to complete a full cut
cycle due to a jam.
3. Cutter PCBA detected
current overload and
opened circuit breaker on
cutter PCBA.
1. Place the cutter assembly in the
closed (up) position.
2. Clear obstruction from the cutter
assembly.
3. Insure media thickness is within
specification.
Wait a few minutes for the cutter
circuit breaker to automatically
reset.
Press PAUSE to clear the fault
message and resume printing.
DIAGNOSTICS
PASSED
Yes The printer passed its
memory and hardware
initialization tests.
No action required.
DIRECT THERMAL
Remove Ribbon
Yes This is the normal reminder
message when you change
the Print Mode setting from
Transfer to Direct in the
QUICK SETUP or MEDIA
CONTROL menu.
1. Remove ribbon from the ribbon
supply and ribbon take-up spindles
in the printer.
2. If ribbon is required for printing,
change the Print Mode back to
Transfer.
DO NOT POWER OFF No This is a standard warning
message that displays while
the printer is downloading
software.
Do not power off the printer until
downloading is complete.
E-NET INIT Yes Ethernet is initializing. No action required.
E-NET READY Yes Ethernet has finished
initializing.
No action required.
E-NET RESET Yes Ethernet interface is being
reset.
No action required.
EC SOFTWARE FAIL
See Manual
Yes/No Engine control software
failure.
Power off the printer for 15 seconds,
then power back on. If the problem
persists, contact your authorized
customer service representative.
ENTER to Stop Yes Normal message when a test
print pattern that will run
continuously has been
enabled.
Press the ENTER key to stop printing
the test pattern.
ERROR: DC PROGRAM
NOT VALID
Yes/No The printer cannot find the
data controller program or
the validation checksum is
corrupt.
Power off the printer for 15 seconds,
then power back on. If the problem
persists, contact your authorized
customer service representative.
ERROR: DRAM AT
ADDRESS XXXXXXXX
Yes/No The printer found a defective
memory location.
Power off the printer for 15 seconds,
then power back on. If the problem
persists, contact your authorized
customer service representative.
Table 11. LCD Message Troubleshooting (continued)
Displayed Message
Can User
Correct?
Explanation Solution