User's Manual

216
Chapter 5 Troubleshooting Display Messages
INSUFFICIENT RAM
Reboot/Add RAM
Yes/No Not enough RAM memory
available for a printer
function.
1. Power off the printer for 15
seconds, then power back on again.
2. If the message reappears, increase
the Glob Mem Adjust size in the
PRINTER CONTROL menu and
reboot the printer.
3. If the message reappears, replace
the controller PCBA. Write down the
message and return it with the
defective board.
LABEL MISSING
Check Paper Path
Yes The Label Taken Sensor did
not detect the label present
over the tear bar with
Tear-Off or Peel-Off Media
Handling mode enabled.
• The label was removed
before the printer
stopped printing or
before the LCD
“Remove Label”
message displayed.
• The label slipped
behind the platen roller.
• The label wrapped
around the platen roller.
• Tear-Off or Peel-Off
Media Handling mode
was mistakenly
selected.
1. Press the PAUSE key to continue
printing and then wait for the LCD
“Remove Label” message before
removing the label.
2. Open the pivoting deck, reinstall the
label, close the deck, press the
PAUSE key, and continue printing.
3. Open the pivoting deck and remove
wrapped labels from the platen.
Clean all adhesive from the platen.
Reinstall labels, close the deck,
press the PAUSE key, and continue
printing.
4. Select the correct Media Handling
mode in the QUICK SETUP menu.
LOADING PROGRAM
FROM PORT XX%
Yes The new emulation program
is loading into printer RAM.
XX% indicates how much of
the program has loaded.
No action required.
LOADING PROGRAM
INTO FLASH
Yes A program is getting loaded
into flash.
No action required.
MENU MODE
QUICK SETUP
Yes Normal message that
displays when you first press
the MENU key to place the
printer in Menu mode when
no validator option is
installed.
No action required.
INCOMPATIBLE WITH
CUTTER
Yes Tear-Off or Peel-Off Media
Handling selection was
attempted with the cutter
option still installed. These
modes require that the front
door assembly be installed to
use the Label Taken Sensor.
1. Select a different Media Handling
Mode.
2. Power off the printer and remove
the cutter option, install the front
door assembly, power on the printer
and select Tear-Off or Peel-Off
Mode.
Table 11. LCD Message Troubleshooting (continued)
Displayed Message
Can User
Correct?
Explanation Solution