User's Manual

224
Chapter 5 Troubleshooting Other Symptoms
Table 12. General Symptom List
Symptom Solution
COMMUNICATIONS FAILURES
Printer hangs during print job. 1. Redownload the latest level of software (page 263).
2. Refer to Table 14 on page 244.
Fails to print from host. See Table 14 on page 244.
Prints incorrect characters. See Table 14 on page 244.
Prints extra characters. See Table 14 on page 244.
Drops characters. See Table 14 on page 244.
Data loss. See Table 14 on page 244.
Cannot ping (NIC). See Table 14 on page 244.
Cannot print (NIC). See Table 14 on page 244.
Host cannot communicate
with the printer when
connected to AS/400 via
TCP/IP with the NIC installed.
Refer to the
Network Interface Card User’s Manual .
NIC responds to ping and
telnet utilities, and can print
from ftp, but NIC can not be
accessed by a browser.
1. Open a telnet session using the IP address of the NIC.
2. Enter these commands:
config http
save
reset
3. Wait up to two minutes for the NIC to complete a reset
cycle.
4. Close the telnet session.
You should now be able to access the NIC through a
browser by using the IP address as a URL, e.g., http://
xxx.xxx.xxx.xxx.
If the NIC can not be accessed by the remote management
software, do the steps listed under “TCP Port Busy” in the
Troubleshooting list of the
Maintenance Manual .