User's Manual

General Symptom List
225
Cannot access the printer
through the remote
management software (NIC).
If the ethernet port is not enabled under the Debug menu, the
following message will appear in the Status and Error Log
when you try to connect to a printer:
“The network address given in the printer properties was
reached, but the printer port is busy. This may occur when
another user is accessing the same printer, or when another
logical printer is connected to the same address.”
To solve the problem, the Debug Ethernet option must be
enabled to allow the remote management software to establish
a connection with the NIC:
1. Ensure a successful ping can be performed.
2. On the printer control panel, press PAUSE to take the
printer offline.
3. Press ↓ and
↵ at the same time to unlock the ↵ key.
4. Press +, –, ↓, and ↑ at the same time to enter the Factory
menu.
5. Press ↓ until Diagnostic Port displays.
6. Press + until Debug Ethernet displays. If Debug Ethernet
is already marked with an asterisk (*), continue with
step 8.
7. Press
↵ to select it.
8. Press ↓ and
↵ at the same time to lock the ↵ key.
9. Press PAUSE twice to put the printer back online.
The remote management software will now establish a
connection with the NIC.
NIC responds to ping, telnet,
and ftp utilities, but will not
communicate from the host
computer.
1. Open a telnet session using the IP address of the NIC.
2. Enter these commands:
start fox prn
stop prn
3. If the fox test prints, the host computer is not configured
properly.
Table 12. General Symptom List
Symptom Solution