Specifications

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Chapter 6 Diagnostics for E0xx, Bad NVM, or ILL NVM Errors
Fault Messages Requiring Field Service Attention
If a fault is not correctable by the operator, the fault message is followed by an
asterisk (*). This usually indicates that an authorized service representative is
needed. You should try two steps to clear the fault before calling your
authorized service representative:
1. Set the printer power switch to O (off), wait 15 seconds, then turn the
printer on again. Run your print job again. If the message does not
appear, it was a false indication and no further attention is required.
2. If the message reappears, press the (Pause) key. If the message goes
away, it was a false indication and no further attention is required. If the
message reappears, call your authorized service representative.
Table 15. Fault Messages
Displayed Message
Can User
Correct?
Explanation Solution
24V POWER FAIL Yes +24 VDC: an internal
power failure.
Power off the printer for 15
seconds, then power back
on. If the problem persists,
contact your authorized
customer service
representative.
B11 ERROR:
RAM TEST FAILED
Cycle Power
Yes The printer found a
defective memory
location.
Power off the printer for 15
seconds, then power back
on. If the problem persists,
contact your authorized
customer service
representative.
B12 ERROR:
PROGRAM MISSING
Repeat Download
Yes The printer cannot find
the data controller
program or the
validation checksum is
corrupt.
Cycle power. If problem
persists, repeat download.
B13 ERROR:
NOT COMPATIBLE
Yes An attempt was made
to download firmware
for a different printer
type.
Cycle power. Repeat
download for correct printer
type.
B22 ERROR:
DECOMPRESS SIZE
Repeat Download
Yes Problem when
downloading.
Cycle power. If problem
persists repeat download.
B23 ERROR:
DECOMPRESS CKSUM
Repeat Download
Yes Problem when
downloading.
Cycle power. If problem
persists repeat download.