Version: 6.
Published: 2016-05-03 SWD-20160503165634789
Contents Setup and basics........................................................................................................................................... 5 Your device at a glance...................................................................................................................................5 Insert the SIM card.........................................................................................................................................6 Insert a media card............
™ About the Google app and Now on Tap....................................................................................................... 34 Clock........................................................................................................................................................... 34 BlackBerry Device Search............................................................................................................................37 Location services and Google Maps...................
User Guide Setup and basics Setup and basics Your device at a glance 1. Nano SIM card tray 2. Media card (microSD card) tray 3.
User Guide Setup and basics 4. Front camera 5. Volume up 6. Mute 7. Volume down 8. Headset jack 9. Multi-function port (supports USB and video) 10. Power on/off key: Press to lock the screen; press and hold to power on/off; press and hold for 10 seconds to reset Insert the SIM card Your device uses a nano SIM card. If you don't have a SIM card or don't have the right type of SIM card, contact your service provider. CAUTION: Do not use a larger SIM card that was cut to a smaller size.
User Guide 6. Setup and basics Push the tray back into the slot. Insert a media card If you want more storage for pictures, videos, music, and documents, you can insert a media card (microSD card). 1. Position your device so you can see the back cover and the top of the device. 2. Release the media card tray by pushing the tip of the tool (provided in the box) into the hole on the top-left side of your device. If you don't have the tool that came with your device, you can also use a paper clip.
User Guide 3. Setup and basics Pull out the tray completely and set it on a flat surface. 4. Hold the media card so that the metal contacts are facing down and the notch is aligned with the notch in the tray. 5. Put the media card in the tray. 6. Push the tray back into the slot. Turn your device on or off Press and hold the Power on/off key (on the left side of your device). • To turn off your device, tap Power off. • To turn your device off and then on again, tap Restart.
User Guide Setup and basics Move between home screens You can move between your home screens with a gesture on the screen. On the screen, swipe left or right. Tip: You can also move between your home screens by swiping left or right on the physical keyboard, or by moving your finger across the dots that appear above the favorites tray. Get around with navigation buttons No matter what you're doing on your device, navigation buttons appear at the bottom of your screen.
User Guide Setup and basics Wake up your device Tap the screen twice. Select items Do any of the following: • • To select an item, tap it. If the item can be opened, it opens. To select multiple items, such as photos that you want to share or email messages that you want to delete, touch and hold one item. Tap more items. To clear an item, tap it again. Scroll or move between items Slide your finger to scroll through a list or move between items, such as photos.
User Guide Setup and basics Check your notifications You can check your latest notifications (for example, email messages and text messages) at any time. Swipe down from the top of the screen. Tap a notification to open it or pull down to see more notifications.
User Guide Setup and basics Open Quick Settings You can open Quick Settings to turn on or turn off common settings such as Wi-Fi and airplane mode. Swipe down from the top of the screen once using two fingers, or twice using one finger. Open an app You can open one of three default apps from anywhere on your device. Slide your finger up from the bottom of the screen. Move your finger over the app that you want to open. Lift your finger.
User Guide Setup and basics Zoom in to or zoom out from the screen If you want to see something in more detail, such as a photo or part of a map, you can magnify the image. To zoom in, slide two fingers apart. To zoom out, slide two fingers together. Tip: In some cases, you can tap twice to zoom in or zoom out.
User Guide Setup and basics Motion gestures You can use motion gestures to do things more quickly or efficiently. To turn motion gestures on or off, swipe down from the top of the screen once using two fingers, or twice using one finger. Tap > Advanced interactions. Flip to mute If this feature is turned on, when you receive a call and it isn’t a convenient time to respond, you can turn your device facedown on a flat surface to silence the ringtone or vibration.
User Guide Setup and basics To turn this feature on or off, tap the Hold to stay awake switch. Apps, widgets, and shortcuts About apps, widgets, and shortcuts When you tap shortcuts. • • • on your home screen, a tray opens where you can access installed apps and widgets and set up The Apps tab includes a complete list of the apps installed on your device, including apps that you download on Google Play™. Widgets are like miniature apps that you can often interact with on the home screen.
User Guide Setup and basics Add an app, a widget, or a shortcut to your home screen 1. On the home screen, tap . 2. Tap Apps, Widgets, or Shortcuts. 3. Touch and hold an app, a widget, or a shortcut, and then release your finger when the home screen appears. After you add a shortcut to your home screen, you might be prompted to set up the shortcut. For example, if you add the Email Contact shortcut, you must tap the contact that you want to send an email to.
User Guide Setup and basics Open a pop-up widget for an app With pop-up widgets, you can access a widget for an app without having that widget on the home screen. If a pop-up widget is available for an app, an indicator ( ) appears beneath the app icon. On the home screen, swipe up or down on an app that has a pop-up widget. Change the pop-up widget for an app If an app has more than one widget available, when you first swipe up or down on the app icon, you choose a widget to set as the pop-up widget.
User Guide Setup and basics 2. Tap 3. Tap a circle. > Swipe Shortcuts. • To set the gesture to open a different app, tap Open app, and then tap an app. • To set the gesture to call a contact, tap Speed dial, and then tap a contact. • To set the gesture to send an email or a text message to a contact, tap Send message. Tap Email contact or Text contact, and then tap a contact. • To set the gesture to start an action, tap All shortcuts.
User Guide Phone and voice Phone and voice Phone icons During a call Icon Description Turn on the speakerphone Mute your microphone Put a call on hold Show the dial pad Make another call Merge calls to start a conference call Split a conference call into multiple calls Find your own phone number Open the Phone app. Your number appears at the top of the screen. Change your ringtone 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3.
User Guide Phone and voice Making calls Make a call 1. In the Phone app, tap 2. Enter the number. 3. Tap . . Call a recent number 1. In the Phone app, tap 2. Beside a name or number, tap . . Call a contact 1. In the Phone app, tap 2. Tap a contact. 3. Tap the number that you want to call. . Tip: To send a text message to a contact, beside the number, tap . Speed dial a contact For more info about speed dial, see Add a contact or number to your speed dial list. 1.
User Guide Phone and voice View your call history You can view past outgoing, incoming, and missed calls on the History screen. 1. In the Phone app, in the upper-right corner of the screen, tap 2. Do any of the following: > Call History. • To see the details of a specific call, tap a name or phone number, and then tap Call details. • To view missed calls, tap Missed. • To clear your call history, tap > Clear call history > OK. Receiving calls Answer or dismiss a call 1. 2.
User Guide Phone and voice Change your default quick response messages You can create your own quick response messages to replace the available defaults. 1. In the Phone app, in the upper-right corner of the screen, tap 2. Tap Settings > Quick responses. 3. Tap the quick response you want to change. 4. Type a new message. 5. Tap OK. . To reset to the default quick responses, on the Edit quick responses screen, tap . Then tap Reset default app.
User Guide Phone and voice • To move the call to your device, tap Handset earpiece. • To move the call to your device speakerphone, tap Speaker. Prevent calls from going to your Bluetooth headset You can disconnect your Bluetooth headset from the Phone app so that calls are sent to your device instead. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap Bluetooth. 3. Beside the paired headset you want to disconnect, tap 4.
User Guide Phone and voice 1. In the Contacts app, tap the contact you want to block. 2. Tap 3. Select the All calls to voicemail checkbox. > . Limit the phone numbers that you can call When you set up and use fixed dialing numbers, you can make calls and send text messages (SMS or MMS) only to the phone numbers that you add to the fixed dialing numbers list. For example, if you give your device to your child to use, you can limit the phone numbers that your child can call.
User Guide Phone and voice 2. Touch and hold the contact you want to remove. 3. Drag the contact over Remove. Release your finger. Call waiting and call forwarding Turn call waiting on or off Depending on your service provider, this feature might not be supported. 1. In the Phone app, in the upper-right corner of the screen, tap 2. Tap Settings > Call settings > Additional settings. 3. Tap the Call waiting checkbox. .
User Guide 3. Phone and voice If you put the first call on hold, to merge both calls and start a conference call, tap . To add more people to the conference call, repeat steps 1 and 2. Make another call while already on a call When you make another call while you're already on a call, your first call is automatically put on hold. 1. While on a call, tap 2. Do any of the following: 3. . • Use the dial pad to enter a number. • Tap above the dial pad to go to the Phone screen. Tap a contact.
User Guide • Phone and voice Tap More > Cellular networks > IMS Settings. 4. Turn on the Advanced Calling, IMS, or Enhanced 4G LTE Services switch. 5. Turn on the HD Voice Only, Voice over LTE, or Enhanced 4G LTE Mode switch. 6. To turn on video calling, turn on the HD Video Calling or LTE video calling switch. Make an LTE video call If your service provider supports LTE video calling, you can make a video call to contacts who have this feature. 1.
User Guide Phone and voice Share video one way During a voice call, you can share video with the contact you're talking to, if they also have the LTE video calling feature, but the contact doesn't have to share video with you. 1. During a voice call, tap 2. Tap One Way Video or Transmit Video Share. . Answer an LTE video call 1. When you receive a call, touch and hold 2. Do one of the following: . • To answer the call as a video call, slide your finger until it covers .
User Guide Phone and voice Make a Wi-Fi call Make sure that appears at the top of your screen. 1. In the Phone app, tap 2. Enter the number. 3. Tap . . Voicemail Set up your voicemail Depending on your service provider, this feature might not be supported. Contact your service provider for more info. 1. In the Phone app, in the upper-right corner of the screen, tap 2. Tap Settings > Calls > Voicemail. 3. Do any of the following: . • To set up voicemail, tap Setup.
User Guide Applications and features Applications and features Find help for apps You can learn about apps, such as BlackBerry Hub, Calendar, BlackBerry Camera, DTEK by BlackBerry, and more, at help.blackberry.com. Download an app on Google Play™ 1. Open the Google Play™ store app. 2. If necessary, sign in with your Google™ account. 3. Browse or search for an app that you want to download. 4. Tap the app, and then tap Install.
User Guide Applications and features 2. Hold the item at the right edge of the screen until the next home screen appears. If necessary, continue to hold the item until a blank home screen appears. 3. Release your finger. Tip: To view different home screens quickly, tap the circles that appear above the favorites tray, and then slide your finger left or right.
User Guide 3. Select a view. 4. Tap Done. Applications and features Uninstall an app or remove an app, a widget, or a shortcut from a home screen If you uninstall an app, the app is no longer available on your device. You must reinstall the app if you want to use it. Some built-in apps can't be uninstalled; instead, you can turn off these apps so that they no longer appear in and so that you no longer receive notifications for them.
User Guide Applications and features Send a multimedia message 1. In the Messenger app, tap 2. In the To field, enter a mobile phone number or start typing a contact's name. 3. Tap . and attach a media file: • To attach a picture you take, tap . To expand the camera view to full screen, tap • To attach a picture from your library, tap • To attach a sticker, tap . . You can also download other stickers and attach them.
User Guide Applications and features 1. In the Messenger app, tap 2. In the Search field, type your search term or terms. . About the Google™ app and Now on Tap The Google™ app provides useful information when you need it through Google Now™ cards. Google Now™ cards contain personalized info, such as weather updates for your location, or directions to the next event on your agenda. Now on Tap extends the features of the Google™ app to show you relevant information based on the app that you're using.
User Guide Applications and features Change your alarm ringtone 1. In the Clock app, tap 2. Under the alarm you want to change, tap 3. Select a ringtone. 4. Tap OK. . > . Set an alarm for multiple days 1. In the Clock app, tap . 2. Under an alarm, tap . 3. Select the Repeat checkbox. Days that the alarm is set to go off are indicated by a letter inside a white circle. 4. To add or remove a day, tap its letter. Set the snooze length By default, the alarm snoozes for ten minutes. 1.
User Guide Applications and features • To stop the stopwatch, tap the stopwatch again. • To restart the stopwatch after it's been stopped, tap the stopwatch again. . • To add a lap, tap • To reset the stopwatch, tap . Set the timer 1. In the Clock app, tap 2. Enter the time in hours, minutes, and seconds. For example, if you want to set an hour-long timer, type 1 00 00. 3. To start the timer, tap . .
User Guide Applications and features Remove a location from the clock screen 1. In the Clock app, tap 2. Clear the checkbox next to the location that you want to remove. 3. Tap . . Switch to night mode You can dim your screen and keep the time displayed like a bedside clock by switching to night mode. In the Clock app, do one of the following: • Tap • > Night mode. Touch and hold anywhere on the clock screen.
User Guide 3. Applications and features Tap OK. ™ ™ Tip: The Extended Search category searches Internet results, cloud apps (such as Google Drive and Google Play ), other apps on your device, and more. To search only the data on your device, clear the Extended Search checkbox. Do more with your search results You can perform a variety of actions with items in your search results right in the search results screen. The actions available to you depend on the type of item.
User Guide Applications and features Send a text message Type either sms, message, msg, or text, and then enter a contact name or phone number. Play music Type play, and then enter a song name, artist name, or album name. Get directions Type map, and then enter the name of a business or address. Create a note Type note or memo, and then enter a title for the note. Create a task Type task or todo, and then enter a title.
User Guide Applications and features From the Location settings screen, you can also see the apps that are using location services. If you decide that you don't want an app to know your location, you can turn off location permissions for that app. For more information about turning app permissions on or off, see the help for Security. Turn location services on or off 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3.
User Guide Applications and features 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. If necessary, add your Google™ account. 4. At the top of the screen, turn the switch on or off. > Location > Google Location History. About Google Maps™ Google Maps™ helps you to find businesses, restaurants, and other places of interest, and can provide you with turn-byturn directions to your destination.
User Guide Applications and features Key Shortcut A Open the Contacts app B Open a browser C Compose an email D Add a note in the Notes app H Open the Help app K Lock the device screen L Open a calendar app to the current day M Open the BlackBerry Hub N Open BBM O Open the device settings P Open the call history S Open a search app T Add a task in the Tasks app U Open the Calculator W Call voicemail Customize your keyboard shortcuts You can change the shortcut assigned to a
User Guide Applications and features Turn off short-press keyboard shortcuts By default, when you type on the physical keyboard from the home screen, your device uses short-press keyboard shortcuts. You can change your settings so that typing on the physical keyboard either does nothing or starts a search in the BlackBerry Device Search app. 1. On the home screen, touch and hold an empty area of the screen, and then tap 2. Tap Do nothing or Start a search. > Typing action.
User Guide Applications and features Downloads icons Icon Description Delete a downloaded file Share a downloaded file View downloads as a list or as thumbnails Sort files by name, date, or file size Printing Print from your device You can print webpages, photos, documents, and more from your device using compatible Wi-Fi or Bluetooth enabled printers and printers connected to your computer. Not all applications support printing. 1. In an app, tap > Print.
User Guide Applications and features Add a printer In most cases, after you install a printer service, your device finds your printer automatically. If your device can't find your printer, you might be able to add it manually. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. Tap the printer service for the printer that you want to use. If the printer service is turned off, turn it on. > Printing. 4. Tap Add printer. 5.
User Guide Settings Settings Customize your device settings 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. The Quick Settings menu is displayed to let you access options and settings you might want to interact with regularly, such as Auto-rotate or your network connections. 2. Tap 3. Tap the item that you want to customize. .
User Guide Item Settings Description • Switch between black text on a white background and white text on a black background. • • View your service provider name and connection status. Quickly access your data usage information. • Turn all wireless connections on or off. • When displayed, your screen rotates automatically between portrait and landscape mode when you turn your device. • When displayed, your screen remains in portrait mode even when you rotate your device.
User Guide Item Settings Description Bluetooth Data usage • • • See your data usage stats. Adjust or access mobile data settings. Receive a notification when you reach specified data limits. • Customize your device settings for Airplane mode, NFC, mobile hotspots, and more. • • Adjust the screen brightness and color balance. Set your wallpaper. • Set the length of time before your device goes to sleep and what the wake-up gestures do. Choose how your open apps are displayed.
User Guide Item Settings Description Storage & USB Battery Memory Users Tap & pay • • Turn Battery saver mode on or off. Customize settings for features that use the most battery power to extend battery life. • Monitor the amount of memory your apps use. • • • Add individual user profiles to your device. Customize the settings for user and guest profiles. Switch between user profiles. • Add a payment app and choose which app is the default for payments.
User Guide Item Language & input Backup & reset Settings Description • • • • Change the language your device uses. Customize settings for spell checker and add words to your personal dictionary. Change keyboard types and keyboard settings. Set different voice and text-to-speech options. • • • • Turn the option to back up data to the cloud on or off. Set up cloud accounts for backing up your data. Turn the option to restore your data automatically on or off. Delete your device data.
User Guide Settings Notifications Manage your notifications Notifications let you know about new messages, calendar events, app updates, and more. When you receive a notification, an indicator appears in the upper-left corner of the screen. Check and open your latest notifications 1. Swipe down from the top of the screen with one finger. 2. If necessary, pull down to see more notifications. 3. Tap a notification to open it. Block or prioritize a notification 1.
User Guide Settings Change the volume of your notifications You can quickly access the volume sliders for notifications, media, and alarms when you press the Volume down key. You can also customize the volume from the device settings screen. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. Move any of the sliders to the right or left. > Sound & notification.
User Guide Settings Tip: You can quickly turn on alarms only mode by pressing the Volume down key until the volume is all the way down, then pressing the key once more. Keep some sounds and notifications on You can use priority only mode to receive the notifications that are most important to you while keeping everything else silent. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. Choose the types of notifications you want to keep on.
User Guide Settings • To see notifications from the app at the top of your notifications list, and to receive priority notification interruptions, turn on the Treat as priority switch. • If available, to set a custom LED color for the app, turn on the Customize LED Color switch. Tap LED Color and then tap a color. • To hide notification contents on the lock screen, turn off the Allow peeking switch. (To see this switch, a screen lock option, such as a password, must be set.
User Guide Settings music player. Your device goes into sleep mode when you close the cover and notifications that you set to appear on the lock screen display in the window. The full screen display extends when you open the cover. Swiping horizontally to the left or the right within the case window dismisses notifications. Swiping up or down lets you move through the notifications.
User Guide Settings Using the BlackBerry Smart Flip Case You can interact with your device, even when the cover of the flip case is closed. Note: If you turn off lock screen notifications, your notifications don't display in the case window. For the full experience using your device in the BlackBerry Smart Flip Case, tap Show all notification content in the lock screen notification options.
User Guide Settings Manage your alarms When your alarm goes off, do one of the following: • Swipe right to dismiss the alarm. • Swipe left to snooze. Access music controls If you close the case when you are playing music, you see information about the song, such as the artist name, in the case window. Do any of the following: • To see more information about the song, scroll up. • Tap a control, such as Pause or Next.
User Guide 4. Settings • To see more details about an item, tap the notification. • To open the app associated with the notification, tap More or Open. You can return to the BlackBerry Productivity Tab screen from an app when you swipe on the tab again. To close the tab, swipe toward the edge of the screen.
User Guide Settings Storage space and media cards Using a media card Get more space to store your ringtones, videos, pictures, songs, and more when you insert a microSD card into your device. By using a media card, you can expand your device's storage space by up to 2 TB. Using a media card can also help increase the performance and power efficiency of your device, and can allow you to transfer your data from your current device to another device that supports media card transfers.
User Guide Settings 3. Pull out the tray completely and remove the media card. 4. Push the tray back into the slot. Check how much storage space is free 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. To see a breakdown of how your device storage is being used, tap Internal storage. 4. > Storage & USB. • To see more details about an item in the list, tap the item. For example, to see which apps are using the most storage space, tap Apps.
User Guide • Settings To delete temporary files from your device by clearing your cache, tap Cached data > OK. Transfer files between your computer and device using a USB connection 1. Using a USB cable, connect your device to your computer. 2. On your device, swipe down from the top of the screen and tap the Connected in charging mode notification. Tap File transfers or Photo transfer (PTP). 3. On your computer, if necessary, enter your device password.
User Guide Icon Settings Description Your device is connected to the network type shown, but the network functionality is limited. You might be able to make a phone call, but you might not be able to access the Internet or view email messages. You have no mobile network coverage. You can only make emergency calls. Your device is roaming. Extra charges might apply. The amount of solid color indicates the strength of the Wi-Fi signal.
User Guide Settings Turn on airplane mode When you turn on airplane mode, all of the connections on your device turn off. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. Turn on the Airplane mode switch. > More. After you turn on airplane mode, you can turn on certain connections, such as Wi-Fi or Bluetooth technology. This feature allows you to connect to a Wi-Fi network on an airplane, for example.
User Guide Settings Switch mobile networks manually If you can't connect to a mobile network or if the network signal is weak, you can try switching networks manually. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. Tap a network. > More > Cellular networks > Network operators. Turn off data services over the mobile network To turn off data services, you must have a SIM card in your device.
User Guide Settings Change the APN settings for your default Internet connection Your device uses Access Point Name (APN) settings to open a data connection with your service provider's wireless network. You might need to change your APN settings if you change your wireless service plan or if the default settings don't apply to your service provider. Depending on your service provider, you might not be able to change the APN settings. 1.
User Guide Settings Wi-Fi network A Wi-Fi network connection allows your device to use data services, but unlike using the mobile network, using Wi-Fi doesn't add charges to your data plan. When you connect to a Wi-Fi network, your device saves the network information. The next time your device is within range of the saved Wi-Fi network, and Wi-Fi is turned on, your device can connect to the network automatically. Your device can be connected to the mobile network and a Wi-Fi network at the same time.
User Guide Settings Connect to a Wi-Fi network using a proxy You can connect to any Wi-Fi network using a proxy. You must be within range of the Wi-Fi network to change the proxy settings. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. If necessary, turn on the switch. 4. Touch and hold a network. 5. Tap Modify network. 6. Tap Advanced options. You might need to slide your finger up to see this option. 7.
User Guide Settings 5. Tap Share using NFC. 6. Complete the instructions on the screen. Set a static IP address for a Wi-Fi connection You must be within range of your Wi-Fi network to change the IP settings. By default, when you connect your device to a Wi-Fi network, your device assigns an IP address to the connection. You can set a static IP address that doesn't change each time you connect to a Wi-Fi network. 1.
User Guide Settings Setting Description Wi-Fi frequency band Tap to set the frequency band. When you set the band to 5 GHz, your device connects to access points on the 5-GHz band only. When set to 2.4 GHz, your device connects to access points on the 2.4-GHz band only. When set to automatic, your device tries to connect to the band with the stronger signal strength.
User Guide • Settings If you use your device for work, your organization might prevent connections to certain wireless access points. For more information, contact your administrator. If you still can’t connect, contact your Internet service provider. Bluetooth technology Bluetooth wireless technology allows you to create a direct connection between your device and another Bluetooth enabled device.
User Guide Settings 2. Tap 3. If necessary, turn on the switch. 4. Tap 5. Enter a new name for your device. 6. Tap Rename. > Bluetooth. > Rename this device. Change the settings for a paired Bluetooth enabled device Some Bluetooth enabled devices support more than one Bluetooth feature. You can turn a feature on or off for a paired Bluetooth enabled device. You can also change the name of a paired device as it appears on your device. 1.
User Guide Settings 2. Tap 3. If necessary, turn on the switch. 4. Tap 5. Turn off any of the switches. > Bluetooth. > Advanced. About using Google Voice Search™ when connected to a car kit If your device is connected to a Bluetooth enabled car kit, you can use Google Voice Search™. Google Voice Search™ lets you search for information on your device or over the Internet, and also allows you to update information on your device hands-free.
User Guide Settings Profile Description Advanced Audio Distribution Profile (A2DP) This profile allows your device to stream audio files to Bluetooth enabled devices that support stereo audio, such as stereo headsets, speakers, and car kits. Audio/Video Remote Control Profile (AVRCP) This profile allows you to use the buttons on a Bluetooth enabled device, such as a headset, to perform actions such as adjusting the volume or playing the next or previous media file on your device.
User Guide Settings Troubleshooting: Bluetooth connections I can't pair my device with a Bluetooth enabled device • • Check that your device and the device that you want to connect to have Bluetooth technology turned on. • If your Bluetooth enabled device requires a passkey and you don't know what the passkey is, try 0000 or 1234, or check the documentation that came with your Bluetooth enabled device.
User Guide • • • • Settings Unlock your device using the Smart Lock feature. Grab a coupon from a poster. Send a webpage to a friend. Exchange contact cards with a business acquaintance. Share content using NFC To share content with another device, make sure that both devices are unlocked and support NFC. Not all apps support NFC. 1. On your device, open a screen that shows what you want to share, such as a webpage, YouTube video, or contact. 2.
User Guide Settings Change the NFC settings 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. If necessary, turn on the NFC switch. 4. Do any of the following: > More > NFC. • To accept file transfers automatically, turn off the Prompt before receiving switch. • To allow transactions when the backlight is off, turn on the Allow when screen is off switch.
User Guide Settings Mobile hotspot When you use the mobile hotspot feature, your device becomes a wireless access point for other Wi-Fi enabled devices to connect to and access the Internet. For the best performance, plug your device into a battery charger and connect it to a power source. Since the mobile hotspot feature uses the mobile network, you might incur additional data charges.
User Guide 2. Tap Settings > More > Tethering & Mobile Hotspot > Connected devices. Troubleshooting: Tethering and mobile hotspot I can't use Internet tethering • • Check that your device is connected to the mobile network. Check that data services are turned on. Swipe down from the top of the screen once using two fingers, or twice using one finger. Tap > Data usage. Confirm that the Cellular data switch is turned on. • • Check that your wireless service plan is set up to use Internet tethering.
User Guide Settings Before you can connect to a VPN, you must add a VPN profile. Only the device owner can add and manage VPN profiles on your device. You might also need to install a VPN app on your device. For more information, contact your administrator or download a VPN app from the Google Play™ store. Add a VPN profile Before you can add a VPN profile, you must set a screen lock for your device. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3.
User Guide Settings 2. Tap > More > VPN. 3. Tap beside the VPN profile you want to change or delete. 4. Do one of the following: • Change the information, and then tap Save. • Tap Forget. Emergency broadcast messages Depending on your region, service provider, and wireless network, you might receive text messages (SMS or MMS) about possible threats to safety in your area. For example, you might receive messages with information about severe weather, a missing child, or a national emergency.
User Guide Settings 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. To see your Wi-Fi usage, tap 4. Do any of the following: > Data usage. > Show Wi-Fi. Tap the Wi-Fi tab near the top of the screen. • To check how much data you used during the current data usage cycle, view the value beside the time period. • To check how much data an app used, view the value beside the app name.
User Guide Settings 2. Tap 3. If necessary, tap the Cellular tab, and turn on the Cellular data switch. 4. Do one of the following: > Data usage. • To turn off background data for all apps and services on your device, tap tap OK. • > Restrict background data, and then To turn off background data for an app or a service, tap the app or service. Turn on the Restrict app background data switch, and then tap OK.
User Guide Settings Keeping your battery charged Your device uses a lithium-ion battery. To maximize your use of this type of battery, when possible, do the following: • • • • Avoid using your device while it's charging to help it charge faster. Do not leave your device plugged into a charger after it has reached a full charge. Avoid charging, using, or storing your device in extremely hot or cold places, such as on a vehicle dashboard.
User Guide Settings Icon Description The battery is charging. The battery is fully charged and still connected to a power source. The battery is getting low on power. Battery saver mode is turned on, or you can turn it on from your list of notifications. The battery is at 5% power or less. If the battery charge gets too low, your device might turn off. Save any work in progress and charge your device. There is a problem with the battery, and the battery might need to be replaced.
User Guide Settings Turn off network connections that you aren't using When your device is outside a wireless coverage area, you can turn off your mobile network or Wi-Fi connections so that your device doesn’t search for a wireless network signal continuously. In the device settings, do any of the following: • To turn off all connections, tap More. Turn on the Airplane mode switch. • To turn off Wi-Fi only, tap Wi-Fi. Turn off the switch. Delete saved Wi-Fi networks 1.
User Guide Settings Turn on battery saver If your device is low on battery power, you can turn on battery saver to limit features that use the most power, such as vibration, location services, and data services. You can set battery saver to turn on automatically when your battery power reaches a certain percentage. Note: When battery saver is turned on, some applications and messaging services that rely on syncing might not update unless you open them. 1.
User Guide Settings View the safety, warranty, and privacy information for your device Take a moment to review the license agreement, limited warranty, safety information, and privacy policies for your device. These documents are available from your device settings screen. They contain important information about terms and conditions of use, the battery, other important safety precautions, and warranty coverage. To view BlackBerry's Privacy Policy, your device must be connected to the Internet. 1.
User Guide Settings Tip: Turn on the Adaptive brightness switch to allow your device to detect the light around you and automatically adjust the brightness level. Change your font size 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. Tap the text size that you want to use. > Display > Font size. Turn on or turn off screen rotation Choose whether or not your screen rotates when you turn your device. 1.
User Guide Settings Set when to Daydream™ ™ When the Daydream feature is on, you can set when dreams display on your device. 1. On the Daydream™ screen, tap 2. Tap While docked, While charging, or Either. > When to daydream. Set the wait time for sleep mode Set the length of time that your device remains inactive before entering sleep mode and before your Daydream starts. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. Tap a time.
User Guide Settings To turn off the flashlight, tap . Turn retail demo mode on or off Retail demo mode includes animations, demos, video tutorials, and more to teach you about different device features. Features include the BlackBerry Keyboard, productivity apps (such as BlackBerry Hub, contacts, and calendar), Google ™ ™ Play , Android apps, and more. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. Turn on the Retail demo mode switch. 4.
User Guide 4. Settings Make your changes. Note: To stop syncing information for all accounts (for example, to save battery life), on the Accounts screen, tap then clear the Auto-sync checkbox. , and Delete an account 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. Tap the type of account that you want to delete, and if necessary, tap the account. 4. Tap > Accounts. > Remove account.
User Guide • • • • Settings The BlackBerry Keyboard lets you type more efficiently with contextual autocorrection, next-word prediction, shortcuts, and personalized learning that gets to know the way you type. Your device gives you the option of using the touch screen keyboard, or the slide-out keyboard with tactilely discernible keys. Keyboard shortcuts and Speed dial allow you to assign actions and phone numbers to specific keys.
User Guide • To turn on all TTY settings, tap TTY Full. • To turn on TTY Hearing Carry Over mode, tap TTY HCO. • To turn on TTY Voice Carry Over mode, tapTTY VCO. Settings Users About users The users feature lets you share your device with others while keeping your personal or work information private. For example, users that you add to your device can't access your info, such as your email, contacts, pictures, apps, and more. By default, your device is set up with a device owner and a guest.
User Guide Settings user profile that contains child-friendly apps. When a child wants to use your device, you can switch to the "kids" user profile and not worry that your apps or data might accidentally be deleted or changed. Apps and data added to the device by the user are only available from the user profile. You control whether the user can make and receive phone calls, and whether the user can send and receive text messages (SMS).
User Guide Settings • Beside a user profile, tap . Tap the Turn on phone calls & SMS switch. Delete a user or guest When you delete a user from your device, you permanently delete the user's space and all of the apps and data in it. The user is no longer available from the list of users. When you delete a guest, all of the apps and data in the guest space are permanently deleted, but the guest profile remains on the device. 1.
User Guide • • • • • • • Settings Home screen wallpapers Gmail™ settings Apps installed on Google Play™ Display settings Language and input settings Date and time settings Third-party app settings and data (varies by app) Back up device data using Android™ Backup Service 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. Turn on the Back up my data switch. > Backup & reset.
User Guide Settings 2. Tap 3. Follow the prompts to add the Google™ account that you used to back up your data. > Accounts > Add account > Google. After you finish adding your account, your data is restored on your new device. Delete your device data with a factory reset Before you switch to a new device or give away your current device, you should delete your data. A factory reset is designed to delete all of the data on your device permanently so that it can't be recovered.
User Guide Security Security Locks, passwords, and protecting your data There are several types of locks, PINs, and security features that you can use to help protect the data on your device. If you use your device for work, your organization might have security rules in place. The organization might require you to enter a password to unlock your device or might prevent you from using the Smart Lock feature.
User Guide Security Smart Lock The Smart Lock feature lets you set up your device to remain unlocked when it's connected to a trusted Bluetooth enabled device or NFC-enabled device, when it recognizes your face or voice, or when you are carrying it in your hand, pocket, or bag. The Smart Lock feature also allows your device to remain unlocked when it's in a familiar location, such as your home or workplace.
User Guide Security ™ To use the factory reset protection feature, you must set up a screen lock and you must add your Google account to your device. Set up a screen lock Locking your device can help prevent your device from sending accidental messages or pocket dialing. Before you can unlock your device and access the data on your device, you must enter your password, PIN, or pattern, or swipe the screen.
User Guide Security Do Example Use the first letter from each word in a sentence Tqbfjotld Instead of: The quick brown fox jumps over the lazy dog Combine misspelled words SimzleGarph Instead of: SimpleGraph Set your screen lock options After you set up a screen lock for your device, you can set up your screen lock options.
User Guide Security Set up Picture Password to unlock your screen The Picture Password feature lets you unlock your device using a unique number and picture combination. To unlock your screen, you move a grid to align a number over a specific location on a picture. You choose the number, location, and picture. It is difficult for another person to guess your picture password even if the other person watches you unlock your screen.
User Guide Security Set up Smart Lock to unlock your device Make sure that you have set a screen lock on your device. Depending on the type of Smart Lock you set up, you might need ™ ™ to turn on or set up other features on your device, such as Bluetooth technology, NFC, Google Maps , "Ok Google " voice detection, a trust agent, or a wireless network connection. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3.
User Guide Security 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. Turn off the Smart Lock (Google) switch. > Security > Trust agents. Protect your SIM card with a PIN You can use a SIM card PIN to help prevent unauthorized use of your SIM card in another device. For example, if you lose your SIM card and someone tries to use it in another device, the SIM card can't be used unless the PIN is entered correctly.
User Guide 3. Security Turn on the PIN Caching switch. Set or change the PIN for your smart card reader 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. Tap a smart card reader. 4. Do one of the following: 5. > Security > Smart Card. • Tap Set PIN. • Tap Change PIN. Complete the instructions on the screen.
User Guide • Security You might need to unlock your device using your screen lock the first time you connect to a trusted device or arrive at a trusted location. Finding and protecting a lost device What to do if your device is lost or stolen If you have a remote device management app, such as Android™ Device Manager, set up on your device, visit the remote device management website and sign in.
User Guide Security About Android™ Device Manager Android™ Device Manager includes features designed to help you find your device and help protect the data on your device if your device is lost or stolen. On the Android Device Manager website, you can view the approximate location of your device on a map, make it ring, set a password to lock your device and display a message on the lock screen, or delete all of the data from your device.
User Guide Security turning off a permission stops the app from working correctly. If you don't want the app to have access to a permission, you should uninstall the app from your device. Turn a permission on or off for an app ™ You can turn a permission on or off to control what features or personal information an app or an Android OS system service can access. When you turn off a permission, depending on the app, the app might continue working, but some features of the app might not be available.
User Guide Security 2. Tap 3. Turn on the Scan device for security threats switch. > Google > Security. About screen pinning and buttons on Screen pinning lets you pin one app into the foreground on your device. The feature disables the your device so that the only way to close a pinned app is to unpin the screen. You can set up screen pinning so that you must enter your screen lock to unpin the screen.
User Guide Security 3. Swipe down from the top of the screen once using two fingers, or twice using one finger. 4. Tap > Security > Install from SD card. Your device only displays certificates and keystores that are not already installed on your device. 5. Find and tap the certificate or keystore that you want to install. 6. If necessary, type the password for the certificate or keystore, and then tap OK.
User Guide Security Improving your security settings using DTEK The DTEK by BlackBerry app is designed to help you monitor and control the level of security on your BlackBerry device. DTEK is preloaded on your device, and updates are available from the Google Play™ store. Evaluating how security features are set up on your device DTEK evaluates how or if you have set up security features on your device, including screen lock, factory reset protection, and remote device management.
User Guide Legal notice Legal notice ©2016 BlackBerry. Trademarks, including but not limited to BLACKBERRY, EMBLEM Design, BBM and BES are the trademarks or registered trademarks of BlackBerry Limited, the exclusive rights to which are expressly reserved. Android™, Google™, Google Play™ and other marks are trademarks of Google Inc. Bluetooth is a trademark of Bluetooth SIG. HDMI is a trademark of HDMI Licensing, LLC. LTE is a trademark of European Telecommunications Standards Institute (ETSI).
User Guide Legal notice PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED SAVINGS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF BUSINESS OPPORTUNITY, OR CORRUPTION OR LOSS OF DATA, FAILURES TO TRANSMIT OR RECEIVE ANY DATA, PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN C
User Guide The information provided in this guide is applicable to the following smartphone models: • • • • STV100-1 / RHK211LW STV100-2 / RHT181LW STV100-3 / RHL211LW STV100-4 / RHM181LW BlackBerry Limited 2200 University Avenue East Waterloo, Ontario Canada N2K 0A7 BlackBerry UK Limited 200 Bath Road Slough, Berkshire SL1 3XE United Kingdom Published in Canada 114 Legal notice
