User's Manual

Privaris plusID Manager Operators Manual V1.1
Appendix A
Troubleshooting - Expanded
If any of the following three bullet points apply, refer to the troubleshooting levels below,
starting with Level 1 and progressing through Level 5, as necessary, and erasing and re-
enrolling fingers as necessary.
• Verification or enrollment failed
• Verifications are sluggish (two seconds or more)
• The user cannot could not quickly and repeatedly verify
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Troubleshooting Level 1
• Make sure that the user is holding the device with only one hand, or as it was held during
enrollment
• Wipe-off any excess dirt or grease from finger using a tissue or article of clothing
Troubleshooting Level 2
Review the following list of common swipe sensor errors and correct the user’s
behavior(s) accordingly.
Common Errors
• Accidentally touching the sensor before beginning to swipe
Do not place/rest finger on sensor before swiping, it triggers the device’s red light. Place
finger on sensor and swipe in one continuous motion.
• Bending the finger during a swipe
Always keep thumb flat and level with the device while swiping. Even a slightly bent
finger lifts the central, most feature-rich portion of the fingerprint off of the sensor and
exposes the fingertip (the least feature-rich portion of the print).
• Not following through
Do not stop swiping until the fingerprint sensor is clearly visible above the thumb.
• Pressing too hard
Do not squeeze the device. Use medium pressure. On a scale of 1 to 5, with 1 being very
light and 5 being hard, pressure should equal about a 3.
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