User's Manual

Privaris BPID™ LFBT Security Device, V1.4

8. COMPUTER/NETWORK LOGON TROUBLESHOOTING

PROBLEM

Device powers off when changing from facility access mode to

computer/network access mode.

The power button must be clicked twice within one second to enter

computer/network access mode. If one second is exceeded, the

device interprets the second push of the power button as a power off

command. Try again, this time clicking the power button quickly.

PROBLEM

Cannot gain access to computer or network.

1. Make sure that your computer is equipped with a Bluetooth™

adaptor (either inserted in your computer’s USB port or built-in).

2. You may be having trouble verifying. Walk through each of the

following steps below in order, until capture speed increases or a

green light appears:

 Make sure you are using a finger that was enrolled.

 Wipe-off any excess dirt or grease from finger.

 Wipe-off the fingerprint sensor with a clean finger, swiping it

down the sensor twice to clean it.

 Make sure your fingerprint core is directly over the very

center of the sensor, and not aligned with the bottom of the

sensor. Remember the placement reference point given

during enrollment and try to replicate it. Unless you have

very small fingers, you will likely be covering all or a portion

of the grey power button.

 Lift finger and replace it during verification, trying slightly

different positions on and around the Center Position (core).

Be sure to hold in place for 2 seconds before moving to a new

position to give the device sufficient time to interpret your

fingerprint.

 Too little or too much pressure may be being applied. While

the sensor is scanning, increase the pressure for a few

seconds, and then decrease it to find the right amount. This

will often help to trigger a green light. On a scale of 1 – 5 (5