Installation Guide

12
TROUBLESHOOTING
WARNING: If you smell gas:
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the re department.
IMPORTANT: Operating heater where impurities in air exist may create odors. Cleaning supplies, paint, paint remover,
cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These fumes may mix with combustion air and
create odors.
Note: All troubleshooting items are listed in order of operation.
WARNING: Turn off log set and let cool before servicing. Only a qualied service person should service and repair heater.
Problem Possible Cause Corrective Action
Log set is smoking/ sooting
excessively (Note: It is
natural and unavoidable
for vented gas log sets to
produce moderate levels of
carbon (soot) where ames
contact the logs).
1. Poor fuel quality.
2. Fireplace venting system not drafting
properly.
3. Excessive ame impingement or
blockage.
4. Improper fuel/air mixture.
5. Excessive gas supply/pressure.
1. Contact local natural gas company.
2. Adjust damper wide open and/or have replace
and venting professionally cleaned and checked.
3. Separate the logs to allow more ame passage.
4. Remove any foreign items from the ame pattern.
5. Preheat ue in very cold weather.
Burner is excessively noisy.
(Note: The movement and
combustion of gas will create
low, unavoidable levels of
noise.)
1. Passage of air/gas across irregular
surfaces.
1. Relieve any tight bends or kinks in gas supply line.
Burner ame is too low or too
high.
1. Incorrect gas supply or pressure.
2. Blocked burner orice or burner
manifold ports.
3. Improper burner orice size.
1. Check for proper gas supply pressure.
2. Free burner orice and manifold ports of any burrs,
paint, or other blockage.
3. Verify proper burner orice sizing (see page 2).
Log Set produces a clicking/
ticking noise just after burner
is lit
or shut off.
1. Metal expanding while heating or
contracting while cooling.
1. This is common with most log sets. If noise is
excessive, contact qualied service person.
Log Set produces
unwanted odors.
1. Log Set burning vapors from
paint, hair spray, glues, cleaners,
chemicals, new carpet, etc. (See
IMPORTANT statement page 12).
2. Gas leak. See Warning
statement at top of page 12.
1. Open ue to maximum. Stop using odor
causing products while log set is running.
2. Locate and correct all leaks (see Checking Gas
Connections, page 8).
Gas odor even when control
knob is in OFF position.
1. Gas leak. See Warning statement
at top of page.
2. Control valve defective
1. Locate and correct all leaks (see Checking
Gas Connections, page 8).
2. Replace control valve.
Gas odor during
combustion.
1. Gas leak. See Warning
statement at top of page.
1. Locate and correct all leaks (see Checking Gas
Connections, page 8).