Product specifications

21
TROUBLESHOOTING
WARNING: If you smell gas:
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the re department.
IMPORTANT: Operating heater where impurities in air exist may create odors. Cleaning supplies, paint, paint remover, cigarette
smoke, cements and glues, new carpet or textiles, etc., create fumes. These fumes may mix with combustion air and create
odors.
WARNING: Make sure that power is turned off before proceeding.
WARNING: Turn off and let cool before servicing. Only a qualied service person should service and repair heater.
CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/pilot unit.
Problem Possible Cause Corrective Action
When ignitor button is
pressed in, there is no
spark at ODS/pilot.
1. Ignitor electrode is positioned wrong.
2. Ignitor electrode is broken.
3. Ignitor electrode is not connected to ignitor cable.
4. Ignitor cable is pinched or wet.
5. Damaged ignitor cable.
6. Bad piezo ignitor.
7. Low battery.
1. Replace electrode.
2. Replace electrode.
3. Replace ignitor cable
4. Free ignitor cable if pinched by any
metal or tubing. Keep ignitor cable dry.
5. Replace ignitor cable.
6. Replace piezo ignitor.
7. Replace battery.
When ignitor button is
pressed in, there is a
spark at a ODS/pilot but
no pilot ame present.
1. Gas supply is turned off or equipment shutoff
valve is closed.
2. Control knob not fully pressed in while pressing
ignitor button.
3. Air in gas lines (new installation or recent gas
interruption).
4. ODS/pilot is clogged.
5. Incorrect inlet gas pressure or inlet regulator is
damaged.
6. Depleted gas supply.
1. Turn on gas supply or open equipment
shutoff valve.
2. Fully press in control knob while pressing
ignitor button.
3. Continue holding down control knob for
30 seconds to remove air.Repeat igniting
operation until air is removed.
4. Clean ODS/pilot (see Care and
Maintenance, page 20) or replace ODS/
pilot assembly.
5. Check inlet gas pressure or replace inlet
gas regulator.
6. Contact local propane/LP Gas Company.
ODS/pilot lights but
ame goes out when
control knob is released.
1. Control knob is not fully pressed in.
2. Control knob is not pressed in long enough.
3. Equipment shut off valve is not fully open.
4. Thermocouple connection is loose.
5. Thermocouple damaged.
6. Control valve damaged.
1. Press in control knob fully.
2. After ODS/pilot lights, keep control
knob pressed in 30 seconds.
3. Fully open equipment shutoff valve.
4. Hand tighten until snug, and then
tighten ¼ turn more.
5. Replace thermocouple.
6. Contact customer service.
Burner(s) does not light
after ODS/pilot is lit.
1. Burner orice is clogged.
2. Burner orice diameter is too small.
3. Inlet gas pressure is too low.
1. Clean Burner orice (see Care and
Maintenance, page 20) or contact
customer service.
2. Replace burner orice.
3. Contact your gas supplier.
Delayed ignition of
burner(s).
1. Manifold pressure is too low.
2. Burner orice is clogged.
1. Contact your gas supplier.
2. Clean burner (see Care and
Maintenance, page 20) or contact
customer service.