Product specifications

22
Problem Possible Cause Corrective Action
Burner backring during
combustion.
1. Burner orice is clogged or damaged.
2. Burner is damaged.
3. Gas regulator is damaged.
1. Clean burner orice (see Care and Maintenance,
page 20) or contact customer service.
2. Contact dealer or customer service.
3. Replace gas regulator.
High yellow ame during
burner combustion.
1. Not enough air.
2. Gas regulator is defective.
3. Inlet gas pressure is too low.
1. Check burner for dirt and debris. If found, clean
burner (see Care and Maintenance, page 20).
2. Replace gas regulator.
3. Contact your gas supplier.
Gas odor during
combustion.
1. Foreign matter between control valve
and burner.
2. Gas leak. (See Warning Statement at top
of page 22).
1. Take apart gas tubing and remove foreign matter.
2. Locate and correct all leaks (see “Checking Gas
Connections,” page 15).
Slight smoke or odor
during initial operation.
1. Residues from manufacturing
process.
1. Problem will stop after a few hours of
operation.
Heater produces a
whistling noise when
burner is lit.
1. Turning control knob to high (5) position
when burner is cold.
2. Air in gas line.
3. Air passageways on heater are
blocked.
4. Dirty or partially clogged
burner orice.
1. Turn control knob to low (1) position and let
warm up for a minute.
2. Operate burner until air is removed from line.
Have gas line checked by local propane/LP
gas company.
3. Observe minimum installation clearances
(Fig. 4, page 11).
4. Clean burner (see Care and Maintenance,
page 20) or contact customer service.
Heater produces a
clicking/ticking noise just
after burner is lit or shut
off.
1. Metal is expanding while heating or
contracting while cooling.
1. This is common with most heaters. If noise is
excessive, contact qualied service
technician.
White powder residue
forming within burner box
or on adjacent walls or
furniture.
1. When heated, the vapors from furniture
polish, wax, carpet cleaners, etc., turn
into white powder residue.
1. Turn heater off when using furniture polish,
wax, carpet cleaner, or similar products.
Heater produces
unwanted odors.
1. Heater is burning vapors from paint,
hair spray, glues, etc. (See IMPORTANT
statement, page 22).
2. Gas leak. See Warning Statement at the
top of page 22.
3. Low fuel supply.
1. Ventilate room. Stop using odor causing
products while heater is running.
2. Locate and correct all leaks (see “Checking
Gas Connections,” page 15).
3. Rell supply tank (Propane /LP models).
Heater shuts off in use
(ODS operates).
1. Not enough fresh air is available.
2. Low line pressure.
3. ODS/pilot is partially clogged.
1. Open window and/or door for ventilation.
2. Contact local gas supplier.
3. Clean ODS/pilot (see Care and Maintenance,
page 20).
Gas odor exists even
when control knob is in
OFF position.
1. Gas leak. See Warning
Statement at top of page 22.
2. Control valve is defective.
1. Locate and correct all leaks (see “Checking Gas
Connections”, page 15).
2. Contact customer service.
Moisture/condensation
noticed on windows.
1. Not enough combustion ventilation air. 1. Refer to Air for Combustion and Ventilation”
requirements, page 8.