Installation Guide

10
REPLACEMENT PARTS
NOTE: Use only original replacement parts. This will protect your warranty coverage for parts replaced under
warranty.
PARTS UNDER WARRANTY
Contact authorized dealers of this product. If they can’t supply original replacement parts, call Customer Service toll
free at (1-877-886-5989) for referral information.
When calling Customer Service or your dealer, have ready:
 Your name
 Your address
 Model and serial number of your fireplace
 How fireplace was malfunctioning
 Purchase date
 Usually, we will ask you to return the defective part to the factory
PARTS NOT UNDER WARRANTY
Contact authorized dealers of this product. If they can’t supply original replacement part(s) call Customer Service toll
free at (1-877-886-5989) for referral information.
When calling Customer Service have ready:
 Model number of your fireplace
 The replacement part number