Use and Care Manual

25
TROUBLESHOOTING
WARNING: If you smell gas
 Shut off gas supply.
 Do not try to light any appliance.
 Do not touch any electrical switch; do not use any phone in your building.
 Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
 If you cannot reach your gas supplier, call the fire department.
IMPORTANT: Operating heater where impurities in air exist may create odors. Cleaning supplies, paint, paint remover,
cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These fumes may mix with combustion air
and create odors.
WARNING: Make sure that power is turned off before proceeding.
WARNING: Turn off and let cool before servicing. Only a qualified service person should service and repair
heater.
CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/pilot unit.
OBSERVED PROBLEM PROBABLE CAUSE REMEDY
When ignitor button
is pressed in, there
is no spark at ODS/pilot
1. Ignitor electrode is positioned wrong.
2. Ignitor electrode is broken.
3. Ignitor electrode is not connected to
ignitor cable.
4. Ignitor cable is pinched or wet.
5. Damaged ignitor cable.
6. Bad piezo ignitor.
7. Low battery.
1. Replace electrode.
2. Replace electrode.
3. Reconnect ignitor cable.
4. Free ignitor cable if pinched
by any metal or tubing. Keep ignitor
cable dry.
5. Replace ignitor cable.
6. Replace piezo ignitor.
7. Replace battery.
When ignitor button is
pressed in, there is a spark
at ODS/pilot but no pilot
flame present.
1. Gas supply is turned off or equipment
shutoff valve is closed.
2. Control knob not fully pressed in while
pressing ignitor button.
3. Air in gas lines (new installation or
recent gas interruption).
4. ODS/pilot is clogged.
5. Incorrect inlet gas pressure or inlet
regulator is damaged.
6. Depleted gas supply.
1. Turn on gas supply or open
equipment shutoff valve.
2. Fully press in control knob while
pressing ignitor button.
3. Continue holding down control knob
for 30 seconds to remove air. Repeat
igniting operation until air is removed.
4. Clean ODS/pilot (see Care and
Maintenance Page 24) or replace
ODS/pilot assembly.
5. Check inlet gas pressure or replace
inlet gas regulator.
6. Contact local propane/LP Gas
Company.