Warranty Guide

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PROCORE™ PLUS STATEMENT OF LIMITED WARRANTY

General Terms:

This warranty document covers only PROCORE™ Plus, a high density (rigid) core (HDC) ﬂoor covering. This document provides

coverage when PROCORE™ Plus is installed following the installation instructions in a residential or accepted light commercial

setting. Acceptable light commercial installations are speciﬁed elsewhere in this document. Novalis US, LLC. reserves the right to

classify each installation regarding use according to this published bulletin.

PROCORE™ Plus, when installed in an accepted, light commercial areas, must be professionally installed by a certiﬁed ﬂoor

covering contractor to validate this warranty. No exclusions or exceptions will be made to this clause.

Novalis US, LLC. reserves the right to inspect any ﬂoor that is deemed by the client to be defective. Removal of the ﬂoor

covering prior to this inspection voids this product warranty in its entirety. Novalis US, LLC. at its discretion will send a company

representative and/or a third-party, independent inspector to the installation site to conduct the inspection. If it is deemed

necessary, a destructive inspection will be conducted to properly facilitate a full investigation.

PROCORE™ Plus is waterproof and will not be damaged or structurally compromised by normal exposure to surface spills and

tracked water/moisture for the life of the product. However, water trapped beneath any ﬂoor covering when combined with organic

material (found within the water) may facilitate mold, mildew, and or fungi growth. The limited warranty of this ﬂoor covering does

not cover any resulting health issues or property damage. Limitations apply as stated below.

Manufacturing Defect Warranty:

Novalis US, LLC. warrants that PROCORE™ Plus ﬂoor covering will be free from manufacturing defects for a period of 1-year, from

the date of purchase. If such defect occurs and is veriﬁed by Novalis US, LLC., Novalis US, LLC. will authorize repair or replacement

of the affected area of installed ﬂoor covering. Limitations apply as stated below.

Wear Warranty Term:

Novalis US, LLC. warrants that properly installed PROCORE™ Plus will not wear through to the printed ﬁlm layer under normal use

as follows:

• Residential Wear: Covered for the lifetime of the original purchaser of the ﬂoor covering from the date of purchase.

• Light Commercial Wear: Covered for a period of 5-years from the date of purchase; designated areas of use as described

elsewhere in this document.

Wear through is deﬁned herein that the wear layer is sufﬁciently depleted or compromised so that the printed ﬁlm layer is damaged,

altered, or affected from normal use. Stains, fading, scratches, scuffs, and loss of gloss are considered normal use and are not

covered under this warranty.

PROCORE™ Plus has a coating, which provides resistance against stains from domestic household pets such as cats and dogs. This

applies to feces, urine, or vomit introduced to the surface of the ﬂooring by the pet only; human stains are not covered. Scratching

and gouging by pets in a deliberate manner are not covered.

Summary of content (4 pages)

PAGE 1
P R O C O R E ™ P L U S S TAT E M E N T O F L I M I T E D WA R R A N T Y General Terms: This warranty document covers only PROCORE™ Plus, a high density (rigid) core (HDC) floor covering. This document provides coverage when PROCORE™ Plus is installed following the installation instructions in a residential or accepted light commercial setting. Acceptable light commercial installations are specified elsewhere in this document. Novalis US, LLC.
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Wear Warranty Provisions: Novalis US, LLC. will supply new material of the same color, design, and grade, if available; if unavailable or discontinued, Novalis US, LLC. reserves the right to select and supply similar Novalis US, LLC. materials. After corrective action is taken on an existing defect, you will continue to receive warranty coverage for the remaining period of your original warranty. Alternatively, a refund of up to 100% of the original cost of the material.
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• Novalis US, LLC. will not pay for the loss of time, inconvenience or other consequential or incidental damages or expenses incurred during the initial installation and the subsequent removal and/or reinstallation of affected material, including clearing any items placed over the finished floor covering and affected area subsequent to the original installation. • Novalis US, LLC.
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Designated Light Commercial Areas of Acceptable Use: • Specialty Retail - Art galleries, jewelry stores, boutiques/clothing stores, gift shops • Medical - Doctor offices & waiting rooms, exam rooms, reception areas (areas where Hill-Rom type beds excluded) • Multi-Use - Living spaces/apartments/hotel rooms, laundry rooms, storage areas, conference rooms, light-use exercise rooms (no free weights or aerobics, must use heavy vinyl mats under the equipment) • School / Institution - Meeting & training rooms, of