Warranty Guide

PROCORE™ PRO GLUE DOWN STATEMENT OF LIMITED WARRANTY

General Terms:

This warranty document covers PROCORE™ PRO GLUE DOWN (“The Product”), a 2-mm thick ﬂoor covering that includes a 0.2-

mm (8-mil) wear layer. A high-performance luxury vinyl ﬂoor covering that must be fully adhered to an acceptable substrate. The

installation and maintenance instructions of “The Product” must be followed along with accepted industry practices. This limited

warranty is not transferable and only applies to the original purchaser. No exclusions or exceptions will be made to any clause

within this limited warranty.

This limited warranty covers the cost of material for the period detailed below and reasonable labor costs, only if a professional

ﬂooring contractor was paid to install the original material. The percentage amount that will be paid is outlined below. Other

products, discounted, closeouts, and internet sales are not covered under this limited warranty.

“The Product” is waterproof and will not be damaged or structurally compromised by regular exposure to surface spills and tracked

water/moisture for the life of “The Product”. However, water, trapped beneath any ﬂoor covering, combined with any organic

material (often found within the water), may facilitate mold, mildew, and or fungi growth. This limited warranty does not cover any

resulting health issues or property damage, and further limitations shall apply, as stated below.

The surface coating provides resistance against scratches and stains (feces, urine, or vomit) from domestic household pets such as

cats and dogs; human stains are not covered. This limited warranty does not cover deliberate scratching and gouging by pets.

Manufacturing Defect Warranty:

Manufacturer warrants against product defect for 1-year from the date of purchase by the original purchaser only. Novalis US,

LLC. reserves the right to inspect “The Product” if deemed by the client to be defective. Removal of the “The Product” before this

inspection voids the limited warranty in its entirety. Novalis US, LLC. at its discretion may request a sample or send a company

representative or independent inspector to the installation site to conduct the inspection. If it is deemed necessary, a destructive

inspection may be conducted to facilitate a full investigation. Manufacturing defect must be reported within 30 days of ﬁrst notice

of a defect within the installed area.

Wear Warranty Term:

Novalis US, LLC. warrants that “The Product”, when installed and maintained as detailed within the instructions, will not wear-

through to the printed ﬁlm layer under normal use for the period stated below:

Residential Wear: Covered for 15-years from the date of purchase.

Wear-through is deﬁned herein that the wear layer is sufﬁciently depleted or compromised so that the printed ﬁlm layer is

damaged, altered, or affected from normal use. Stains, fading, scratches, scuffs, and loss of gloss are considered normal use and

are not covered under this limited warranty.

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P R O C O R E ™ P R O G L U E D O W N S TAT E M E N T O F L I M I T E D WA R R A N T Y General Terms: This warranty document covers PROCORE™ PRO GLUE DOWN (“The Product”), a 2-mm thick floor covering that includes a 0.2mm (8-mil) wear layer. A high-performance luxury vinyl floor covering that must be fully adhered to an acceptable substrate. The installation and maintenance instructions of “The Product” must be followed along with accepted industry practices.
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Wear Warranty Provisions: Novalis US, LLC. will supply new material of the same color, design, and grade, if available; if unavailable or discontinued, Novalis US, LLC. reserves the right to select and supply similar Novalis US, LLC. materials. Only one replacement of “The Product” will be made for the wear out, fading, and staining. Claimants who received settlement may not claim again, and no additional replacement floor covering will be supplied.
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• Damage, caused by the failure of other products like any primer, leveling, or patching underlayment or similar. • Installation over substrates that are not within the flatness tolerance or telegraphing of substrate imperfections of any kind. • Installations over substrates where hydrostatic pressure exists, or moisture readings are higher than specified for adhesive.