Warranty Guide

1
PROCORE
®
STATEMENT OF LIMITED WARRANTY
General Terms:
This warranty document covers only PROCORE
®
, a high density (rigid) core (HDC) floor covering. This document provides coverage
when PROCORE
®
is installed following the installation instructions in a residential setting only (not commercial).
Novalis US, LLC. reserves the right to inspect any floor that is deemed by the client to be defective. Removal of the floor
covering prior to this inspection voids this product warranty in its entirety. Novalis US, LLC. at its discretion will send a company
representative and/or a third-party, independent inspector to the installation site to conduct the inspection. If it is deemed
necessary, a destructive inspection will be conducted to properly facilitate a full investigation.
PROCORE
®
is waterproof and will not be damaged or structurally compromised by normal exposure to surface spills and tracked
water/moisture for the life of the product. However, water trapped beneath any floor covering when combined with organic material
(found within the water) may facilitate mold, mildew, and or fungi growth. The limited warranty of this floor covering does not cover
any resulting health issues or property damage. Limitations apply as stated below.
Manufacturing Defect Warranty:
Novalis US, LLC. warrants that PROCORE
®
floor covering will be free from manufacturing defects for a period of 1-year, from the
date of purchase. If such defect occurs and is verified by Novalis US, LLC., Novalis US, LLC. will authorize repair or replacement of
the affected area of installed floor covering. Limitations apply as stated below.
Wear Warranty Term:
Novalis US, LLC. warrants that properly installed PROCORE
®
will not wear through to the printed film layer under normal residential
use, for 25-years of the original purchaser of the flooring, from the date of purchase.
Wear through is defined herein that the wear layer is sufficiently depleted or compromised so that the printed film layer is damaged,
altered, or affected from normal use. Stains, fading, scratches, scuffs, and loss of gloss are considered normal use and are not
covered under this warranty.
PROCORE
®
has a coating, which provides resistance against stains from domestic household pets such as cats and dogs. This
applies to feces, urine, or vomit introduced to the surface of the flooring by the pet only; human stains are not covered. Scratching
and gouging by pets in a deliberate manner is not covered.
Wear Warranty Provisions:
Novalis US, LLC. will supply new material of the same color, design, and grade, if available; if unavailable or discontinued, Novalis
US, LLC. reserves the right to select and supply similar Novalis US, LLC. materials. After corrective action is taken on an existing
defect, you will continue to receive warranty coverage for the remaining period of your original warranty.
Alternatively, a refund of up to 100% of the original cost of the material. The percentage of the original cost refundable depends on
the amount of time elapsed since the date of purchase:
• Within 2 years - 100%
• Within 10 years - 70%
• After 20 years, until the end of specified wear warranty term – 25%