ProCore Warranty

PROCORE™ STATEMENT OF WARRANTY

This warranty document covers only the PROCORE™ ﬂooring, a high density (rigid) core (HDC) ﬂooring, manufactured by Novalis

US, LLC. This document provides coverage when PROCORE™ is installed following the installation instructions, in a residential

setting only (not commercial).

PROCORE™ ﬂooring is waterproof and will not be damaged or structurally compromised by normal exposure to surface spills

and tracked water/moisture for the life of the product. Excessive subﬂoor moisture is an ideal breeding ground for mold, mildew,

and fungus, which will not harm the PROCORE™ but will contribute to an unhealthy indoor living environment if left unattended.

Limitations apply as stated below.

Manufacturing Defect Warranty:

Novalis US, LLC. warrants that PROCORE™ ﬂooring will be free from manufacturing defects for a period to match the

corresponding wear warranty term, from the date of purchase. If such defect occurs and is veriﬁed by Novalis US, LLC., Novalis US,

LLC. will authorize repair or replacement of the affected area of installed ﬂooring. Limitations apply as stated below.

Wear Warranty:

Novalis US, LLC. warrants that properly installed PROCORE™ will not wear through to the printed ﬁlm layer under normal

residential use, for 25-years of the original purchaser of the ﬂooring, from the date of purchase.

Wear through is deﬁned herein that the wear layer is sufﬁciently depleted or compromised so that the printed ﬁlm layer is damaged,

altered, or affected from normal use. Stains, fading, scratches, scuffs, and loss of gloss are considered normal use and are not

covered under this warranty.

PROCORE™ has a coating, which provides resistance against stains from domestic household pets such as cats and dogs. This

applies to feces, urine, or vomit introduced to the surface of the ﬂooring by the pet only; human stains are not covered. Scratching

and gouging by pets in a deliberate manner are not covered.

Wear Warranty Provisions:

Novalis US, LLC. will supply new material of the same color, design, and grade, if available; if unavailable or discontinued, Novalis

US, LLC. reserves the right to select and supply similar Novalis US, LLC. materials. After corrective action is taken on an existing

defect, you will continue to receive warranty coverage for the remaining period of your original warranty.

Alternatively, a refund of up to 100% of the original cost of the material. The percentage of the original cost refundable depends on

the amount of time elapsed since the date of purchase:

• Within 1-2 years - 100%

• Within 3-4 years - 70%

• Year 5 until the end of speciﬁed wear warranty term – 50%

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P R O C O R E ™ S TAT E M E N T O F WA R R A N T Y This warranty document covers only the PROCORE™ flooring, a high density (rigid) core (HDC) flooring, manufactured by Novalis US, LLC. This document provides coverage when PROCORE™ is installed following the installation instructions, in a residential setting only (not commercial). PROCORE™ flooring is waterproof and will not be damaged or structurally compromised by normal exposure to surface spills and tracked water/moisture for the life of the product.
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Labor Coverage Terms: The costs of professional labor will be reimbursed within the approved labor charges put forth by Novalis US, LLC., provided that the installation has been performed according to Novalis US, LLC. installation instructions, standard industry practices, and use of approved installation materials including but not limited to proper subfloor materials, any Novalis US, LLC. recommended adhesive(s), Novalis US, LLC. recommended underlayment(s) and accessories.
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• Indentations or damage by narrow tipped heels, vacuum cleaner beater bars, heavy rolling loads, caster wheels, furniture and chairs without proper floor protectors and furniture rests, dropping of metal or heavy objects. Furniture, appliances and movable fixtures should have a plastic or nylon protector at least 2” in diameter; caster chair wheels should be a minimum of 2” in diameter and must not be metal-type or narrower than 1” in width.