Installation guide

Endpoint Activity
Test Status States
4-10
Test Status States
NAC 800 provides on-going feedback on the test status of endpoints as follows:
TIP: To view access status, see “Viewing Endpoint Access Status” on page 4-14.
■ Unknown error – This is most likely a problem that cannot be resolved
without contacting ProCurve. Try to force a retest from the NAC 800
console. If that does not work, call ProCurve Networking by HP and
be prepared to generate a support package (see “Generating a Support
Package” on page 13-11).
■ Connecting – NAC 800 shows this status briefly after the endpoint has
been tested while the endpoint is being assigned a non-quarantined
IP address.
■ Awaiting credentials – NAC 800 shows this status briefly while the
agentless credentials (Windows, LDAP, or RDBMS) are being verified.
■ Bad credentials – NAC 800 shows this status when the agentless
credentials could not be verified. The end-user is presented with a
window stating why the credentials may have failed, and is given the
opportunity to re-enter the credentials, cancel the test, or try the next
test method (specified on the End-user access window).
■ Testing (agentless test) – NAC 800 shows this status briefly while the
agentless test is being performed.
■ Pass – NAC 800 shows this status after the endpoint has passed the
test and is connected to the network.
■ Fail – NAC 800 shows this status after the endpoint has failed testing.
■ Could not be tested – NAC 800 shows this status after the endpoint
could not be tested.
■ License limit exceeded – NAC 800 shows this status when the number
of endpoints allowed on your license has been exceeded. The
endpoint is not tested or allowed access.
■ License expired – NAC 800 shows this status when your license has
expired. No endpoints are tested or allowed access to the network.
■ Test canceled – NAC 800 shows this status when the end-user cancels
the test.