Owner`s manual

Prodigy Diabetes Care, LLC www.prodigymeter.com
PRODIGY
®
Blood Glucose Meters Owner’s Manual
74
75
Prodigy Diabetes Care, LLC 1.800.243.2636
PRODIGY
®
Blood Glucose Meters Owner’s Manual
Error Messages
Message Description
What it means: Appears when the
battery cannot provide enough power for
a test.
Action: Replace the battery immediately.
What it means: Appears when inserting a
used test strip.
Action: Test with a new test strip. If the
problem persists, please contact
Customer Care at 1.800.243.2636.
What it means: Appears when the
environmental temperature is out of the
system operating range (50°F–104° or
10°C–40°C).
Action: Repeat the test after the meter
and test strip are within the operating
temperature range.
What it means: Low blood alert
Action: Apply more blood to the test
stripwithinve(5)secondsoftheerror
message. If time runs out, simply insert a
new test strip.
Troubleshooting Guide
Battery exhausted. Replace the battery.
Battery incorrectly Check that the battery is
installed or absent. correctly installed.
Test strip inserted Insert the test strip correctly with
upside down or the bar end entering into the test
 incompletely. striprst.
Defective meter. Please contact Customer Care at
1.800.243.2636 for assistance.
 vThe meter does not display a message after inserting a
test strip.
Probable Cause Action
 vThe test does not start after applying the sample.
Probable Cause Action
 Insufcientblood Repeatthetestusinganewteststrip
sample. with a larger blood sample.
Defective test strip. Repeat the test with a new test strip.
Sample applied after Repeat the test with a new test strip.
automatic shut-off. Apply sample only when the “ ”
(Two (2) minutes after symbol appears on the display.
last user action).
Defective meter. Please contact Customer Care at
1.800.243.2636 for assistance.