Warranty

WARRANTY / RETURNED MATERIAL POLICY

LIMITED PARTS WARRANTY

Tjernlund Products, Inc. warrants the components of its products for one* year from date of installation.

This warranty covers defects in material and workmanship. This warranty does not cover normal main-

tenance, transportation or installation charges for replacement parts or any other service calls or repairs.

Products that are tampered with, damaged or defective due to malfunctioning appliances are not covered

under this warranty. This warranty does not cover the complete unit if it is operative, except for the

defective part.

WARRANTY CLAIM PROCEDURE

Tjernlund Products, Inc. will issue credit or provide a free part to replace one that becomes defective dur-

ing the one* year warranty period. All receipts should include the date code of the unit to ensure that the

defective component corresponds with the complete unit. This will help prevent possible credit refusal.

Please direct any contractor who wants to make a warranty claim to follow these instruc-

tions:

1.) Follow troubleshooting guide in installation instructions to determine defective component. If unable

to determine faulty component, contact your Tjernlund distributor or Tjernlund Product’s Technical

Customer Service Department toll free at 1-800-255-4208 for troubleshooting assistance.

2.) After the faulty component is determined, return it to your Tjernlund distributor for replacement.

Please include model date code component was removed from. Credit or replacement will only be

issued to a Tjernlund distributor after the defective part has been returned prepaid to Tjernlund.

RETURNED MATERIAL AUTHORIZATION #

If you wish to return defective or unused merchandise, a return authorization # from Tjernlund is

required. You can call, write, fax or email us at fanmail@tjfans.com concerning the nature of the return

and upon receipt of the RMA # can send the material prepaid to Tjernlund, c/o material returns. To

avoid a higher restock charge, refusal of credit or delays in credit, an RMA # is necessary. All returns

should have the RMA # clearly marked on the outside of the package or delivery will be refused.

RESTOCK CHARGE

You must have a RMA # for any overstock items that you would like to return. A restock fee will be

charged for all new and unused merchandise returned to Tjernlund. The restock charge will correspond

TJERNLUND PRODUCTS, INC.

1601 Ninth Street • White Bear Lake, MN 55110-6794

PHONE (651) 426-2993 • (800) 255-4208 • FAX (651) 426-9547

Visit our web site • www.tjernlund.com

* The SideShot® Vent System, Santek Electronic Air Cleaners and Specified Systems have a two year

limited parts warranty.

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TJERNLUND PRODUCTS, INC. 1601 Ninth Street • White Bear Lake, MN 55110-6794 PHONE (651) 426-2993 • (800) 255-4208 • FAX (651) 426-9547 Visit our web site • www.tjernlund.com WARRANTY / RETURNED MATERIAL POLICY LIMITED PARTS WARRANTY Tjernlund Products, Inc. warrants the components of its products for one* year from date of installation. This warranty covers defects in material and workmanship.
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to the condition of the material and the length of time it has been in your possession. The base restock charge is 20% of the invoice price for materials returned less than 6 months from date of purchase and a base 30% for materials returned between six months and one year from date of purchase. We will not accept products that have an invoice date over one year. A copy of the original invoice should be included with the units when they are returned.