User Manual

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12 POSSIBLE PROBLEMS AND SOLUTIONS
Problems with incoming calls:
• No notification of incoming calls:
− The bell is disabled; enable it.
• You are continuously busy:
− Check whether a 2nd phone or a 2nd handset that has been
registered with the base station, is using the line.
− Connect another phone to your phone connection, and use
this to check whether the malfunction originates from your
connection or your carrier.
Problems with outgoing calls:
• Beep tones sound only when pressing a button:
− The key lock function is enabled. Press and hold the
button
for 2 seconds to disable the key lock function.
Problems during calling:
• Beep tones during an intercom call:
− You are called from outside during an intercom call; end this
call, wait until the phone rings normally and answer the call.
• Noise and other distortions:
− You are getting out of reach of the base station; reduce the
distance.
− There are other electrical devices in the vicinity that interfere
with the radio waves of your DECT phone; try another location.
Problems with Caller Identification:
• You do not receive Name or Caller Identification information on the
display of your handset.
− Check whether your carrier transmits these signals (you shall
subscribe to this service with some providers).
• You do receive the numbers on the display of your phone, but not
the name.
− The carrier does not forward names; consult your carrier for this.
− The name has not been programmed in the memory of your
handset; program it.
− The name has been programmed in the memory, but the
accompanying phone number has been programmed without area
code; program the number including area code.