Warranty

HOLDRITE 800.321.0316 • 760.744.6944 • Fax [phone] • www.holdrite.com
Page 1 of 2 Rev 10/30/14
HOLDRITE
®
LIMITED WARRANTY *
HOLDRITE® (“Manufacturer”) warrants that HOLDRITE products (“Product” or “Products”) (a) conform to
Manufacturer’s published specifications and (b) will be free from defects in material and workmanship for a Warranty
Period of twelve (12) months from the date of purchase from Manufacturer.
Any Product found to have manufacturing defects in materials or workmanship which prevent the Product from
performing as provided in Manufacturer’s published specifications, during the Warranty Period, shall be either
refunded, repaired or replaced, at the Manufacturer’s sole and exclusive option. Warranty repairs or replacements
shall be made available at Manufacturer’s expense, including freight and handling charges to deliver said repairs or
replacements to the distributor or job site, as appropriate. The above shall be the sole and exclusive remedy available
for any claim of defective Product. Manufacturer’s obligation under this warranty shall be considered fulfilled even if
claimant refuses the repair or replacement, as long as a timely and good faith offer to remedy according to the policies
stated herein is made by Manufacturer.
Manufacturer reserves the right to examine all goods before concluding a warranty claim and offering remedy.
Replacement will usually be made with identical Product; if such is not available, a functionally equivalent product
may be offered instead. Always contact HOLDRITE Customer Support for instructions and to request a Returned
Goods Authorization before returning any materials for any reason, to ensure proper handling and a timely response.
All returns must be shipped prepaid, according to the instructions received from HOLDRITE Customer Support.
Product shall be covered by this warranty as long as the item: (i) was installed and/or used in accordance with
Manufacturer’s supplied instructions and existing plumbing codes; (ii) has not been subjected to abusive conditions;
and (iii) was at all times used in a manner consistent with its intended function. Manufacturer does not warrant (i)
any product, component or parts not manufactured by Manufacturer; (ii) defects caused by neglect or by failure to
provide a suitable storage, handling or installation environment for the Product; (iii) damage caused by freezing, mold
or UV degradation, or by excessive outdoor exposure; (iv) damage caused by use of the Product for purposes other
than those for which it was designed; (v) damage or loss of Product function due to normal wear and tear of Product
or components caused by use; (vi) damage caused by natural phenomena such as earthquake, fire, flood, wind and
lightning; (vii) damage caused by unauthorized attachments or modifications; (viii) damage during shipment; (ix)
vandalism; or (x) any other abuse or misuse.
If a warranty claim is made against a Product which has been installed and is still in place, Manufacturer may, at its
option, request that its representatives be allowed to inspect the installation within a reasonable time frame before
responding to the claim. If Manufacturer determines that a defect exists, Manufacturer will promptly make suitable
remedy available, according to the policies stated herein, for the defective Product.
The buyer assumes all responsibility for determining whether the Product is fit for a particular purpose and suitable
for buyer’s methods and application. Any claim with reference to defects in Products sold under this warranty shall be
considered waived and without effect unless Manufacturer is notified in writing within the earlier of a) thirteen (13)