User Manual

23
Troubleshooting
Most issues with the Project Nursery baby monitoring system can be solved by following one of the
troubleshooting tips below. For additional assistance, please call 1-844-393-7338.
I can’t connect the camera to my network.
+ Make sure your phone or tablet is connected to the WiFi network you want to use.
+ Make sure the camera is getting a good signal from your WiFi router. See page 4 for more information.
+ Make sure your router is broadcasting its SSID (name). The Project Nursery camera does not support hidden SSIDs.
+ Make sure that Wi-Fi signal is 2.4GHz. The Project Nursery camera does not support 5GHz WiFi.
+ Make sure that your WiFi router uses either WPA2-PSK/WPA-PSK or AES as its encryption method.
+ Make sure that there is no MAC filter on router or add MAC address to router whitelist.
+ Reset the camera to set up connection again. Press and hold SET button on the bottom of the camera for 10
seconds. The camera will give a long beep when it is fully reset.
The camera’s indicator light remains red (connection to network failed).
+ Double check that you’ve entered the correct password for your WiFi network in the Project Nursery App.
+ Test your WiFi network with other devices to make sure it’s working.
+ Make sure the camera is getting a good signal from your WiFi router. See page 4 for more information.
+ Make sure that Wi-Fi signal is 2.4GHz. The Project Nursery camera does not support 5GHz WiFi.
+ Make sure that your WiFi router uses either WPA2-PSK/WPA-PSK or AES as its encryption method.
The Project Nursery Alexa Skill isn’t working.
+ Make sure the Project Nursery Skill is enabled in the Alexa App.
+ Make sure the Project Nursery Skill is linked to the email address and password you used to set up the camera.
(This might be dierent from your Amazon email address and password!)
+ Make sure you’re wording the phrases correctly. See the Alexa option in the Settings menu for more info.
+ Try renaming the camera to one of the default names (like “nursery”). This might be easier for the Skill to recognize.
+ If none of the above steps work, try disabling and re-enabling the Project Nursery Skill in the Alexa App.
The WiFi camera’s indicator light flashes green.
+ The camera is being actively viewed, or the camera is connected to the router but not the Internet.
I don’t see video from the camera on my phone/tablet.
+ Make sure the camera is turned on and that it is plugged in to a working outlet.
+ Make sure the camera is within range of your WiFi router (certain kinds of signal obstacles, like large metal objects,
might shorten the range somewhat).
+ Make sure your phone/tablet has an active data or WiFi connection and that the Project Nursery App is open and
configured with the camera.
TROUBLESHOOTING / FAQS