User Manual
23
Troubleshooting
Most issues with the Project Nursery baby monitoring system can be solved by following one of the
troubleshooting tips below. For additional assistance, please call 1-844-393-7338.
I can’t connect the camera to my network.
+ Make sure your phone or tablet is connected to the WiFi network you want to use.
+ Make sure the camera is getting a good signal from your WiFi router. See page 4 for more information.
+ Make sure your router is broadcasting its SSID (name). The Project Nursery camera does not support hidden SSIDs.
+ Make sure that Wi-Fi signal is 2.4GHz. The Project Nursery camera does not support 5GHz WiFi.
+ Make sure that your WiFi router uses either WPA2-PSK/WPA-PSK or AES as its encryption method.
+ Make sure that there is no MAC filter on router or add MAC address to router whitelist.
+ Reset the camera to set up connection again. Press and hold SET button on the bottom of the camera for 10
seconds. The camera will give a long beep when it is fully reset.
The camera’s indicator light remains red (connection to network failed).
+ Double check that you’ve entered the correct password for your WiFi network in the Project Nursery App.
+ Test your WiFi network with other devices to make sure it’s working.
+ Make sure the camera is getting a good signal from your WiFi router. See page 4 for more information.
+ Make sure that Wi-Fi signal is 2.4GHz. The Project Nursery camera does not support 5GHz WiFi.
+ Make sure that your WiFi router uses either WPA2-PSK/WPA-PSK or AES as its encryption method.
The Project Nursery Alexa Skill isn’t working.
+ Make sure the Project Nursery Skill is enabled in the Alexa App.
+ Make sure the Project Nursery Skill is linked to the email address and password you used to set up the camera.
(This might be dierent from your Amazon email address and password!)
+ Make sure you’re wording the phrases correctly. See the Alexa option in the Settings menu for more info.
+ Try renaming the camera to one of the default names (like “nursery”). This might be easier for the Skill to recognize.
+ If none of the above steps work, try disabling and re-enabling the Project Nursery Skill in the Alexa App.
The WiFi camera’s indicator light flashes green.
+ The camera is being actively viewed, or the camera is connected to the router but not the Internet.
I don’t see video from the camera on my phone/tablet.
+ Make sure the camera is turned on and that it is plugged in to a working outlet.
+ Make sure the camera is within range of your WiFi router (certain kinds of signal obstacles, like large metal objects,
might shorten the range somewhat).
+ Make sure your phone/tablet has an active data or WiFi connection and that the Project Nursery App is open and
configured with the camera.
TROUBLESHOOTING / FAQS