User Manual

25
Troubleshooting
Motion alerts don’t work.
+ You might need to adjust the sensitivity of the alerts—for example, if Motion detection is set to Low, the monitor
will not come on as often as when Motion detection is set to Default or High. To adjust this setting, go to
Settings > Motion detection.
+ If you have multiple cameras, you might need to set an alert for the camera you’re using—motion alerts need to
be set separately for each camera.
+ The App gives a maximum of 2 notifications every 4 minutes.
Sound alerts don’t work.
+ You might need to adjust the sensitivity of the alerts—for example, if Sound detection is set to Low, the monitor
will not come on as often as when Sound detection is set to High. To adjust this setting, go to Settings > Sound
detection.
+ If you have multiple cameras, you might need to set an alert for the camera you’re using—sound alerts need to be
set separately for each camera.
+ The App gives a maximum of 2 notifications every 4 minutes.
I’d like to stop sharing the camera view with a friend/family member.
+ Go to the Settings menu in the Project Nursery App on your phone/tablet and select Delete camera at the
bottom of the menu. This will stop all sharing, but you’ll need to set up the camera again on your phone.
I’d like to give someone full access to my camera (including settings).
+ Guest accounts have limited access to settings. If you want to give someone full access, you will need to give
them your account log-in info and password (not recommended!).
I can’t access the camera from my computer.
+ The Project Nursery camera works with the Project Nursery App on iOS and Android devices only. It does not
support computers or other mobile device operating systems.
I’m not getting notifications on my phone or tablet.
+ Make sure notifications are enabled in the settings on your phone or tablet.
+ In the home screen of the camera App, press the
icon in the upper left corner and make sure the Push
Notification setting is turned on.
I can’t open the App on my Android tablet.
+ The Project Nursery App is not compatible with some makes and models of Android tablets. Contact our
customer service at 1-844-393-7338 to see if your Android tablet is compatible with the Project Nursery App.