Installation Guide

7
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
Leaks underneath
handle.
Bonnet has come loose or O-ring on
cartridge is dirty or twisted.
1. Move the handle to the off position.
Remove the index button. Unscrew
the handle screw and remove the
handle.
2. Tighten the bonnet by turning it
clockwise. Move the cartridge stem
to the on position. The leak should
stop draining out from around the
cartridge stem.
3. If the leak does not stop, shut off the
water supply. Remove the bonnet
by turning it counter-clockwise. Lift
out the cartridge valve. Inspect the
large O-ring on the cartridge body .
Remove any debris from the O-rings.
If O-ring is twisted, straighten it out.
If there is still leaks, replace the car-
tridge by calling customer service.
4. Position the cartridge back into the
faucet body. Make sure the ridges
on the two sides of the cartridge
bonnet t into the grooves on the
two sides of the faucet body. Tightly
screw the bonnet onto the faucet
body.
5. Re-install the handle.
Water does not
completely shut off.
Rubber valve seat is dirty, stuck, or
broken.
1. Shut off the cold water supply. If leak
stops, the problem is on the cold
side. If leak continues, the problem
is on the hot side. Shut off the hot
water supply to determine if both
the cold and the hot sides have
problems.
2. Remove the handle on the problem
side. Loosen the bonnet by turning
it counter-clockwise. Lift out the
cartridge assembly.
3. Inspect the rubber valve seat in
the faucet body. If there is debris
or brass scrap on the surface of
the seat, remove it. If the rubber
seat is stuck tightly in the water
inlet hole, push it gently with a
ngertip so that it moves up and
down smoothly. If the rubber valve
seat is worn out or broken, replace
the cartridge by calling customer
service.
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
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