Owner Manual

33
RETURNS & EXCHANGES
UPON RECEIPT OF HOOD
• Inspect your hood for any damage in shipping.
• Plug in and test controls (lights, fan).
• Please report any damage to Proline Customer Service within 14
days of receipt of blower by calling 877.901.5530.
• Do not install if the hood is damaged or you are unsatisfied with it.
RETURNS
Damaged Returns
• You must report damage directly to Proline within 14 days to receive
a full refund.
• Send a photo or video showing the damage via email. We need this
before we can approve your damage claim.
• Once your claim is approved, we will arrange for a damage pickup.
• A new replacement hood will be sent to you after the damaged hood
has been picked up and is returning to us in transit.
Please Note Free returned shipping only applies to 48 contiguous
United States. Hawaii, Alaska and Canada must pay regular shipping
rates.
Undamaged Returns
• Contact Proline Customer Support within 30 days with your intent
and reason for refund
• You will pay a 20% factory restocking fee
• You will be responsible for all returned shipping costs. We can help
arrange for a pickup if requested.
EXCHANGES
• You must request an exchange directly to Proline within 14 days.
• Notify us of your reason for the exchange. Provide a photo if your
hood is damaged.
• We will help arrange for returned shipping of your hood.
• Once we receive your original hood, we will send the replacement
hood.
Please Note:
• We will only allow one undamaged exchange per purchase.
• Your replacement hood must be of equal or lesser value.
• If the value of your replacement hood is higher, you will be responsi-
ble for paying the difference in price.
RETURN CLAIMS NOT ACCEPTED IF
• Hood has been installed.
• Hood has been custom cut or otherwise altered.
• Damage is reported after 14 days.
• Original packaging or parts are missing.