User manual

Chapter 4: Troubleshooting
25
Contacting Technical Support
Promise Technical Support provides several support options for Promise users to
access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most efficient service
and support.
If you decide to contact us, please have the following information available:
• Product model and serial number
• BIOS and driver version numbers
• A description of the problem / situation
• System configuration information, including: motherboard and CPU type,
hard drive model(s), ATA / SATA drives & devices, and other controllers.
Technical Support Services
Promise Online
TM
Web Site http://www.promise.com
(technical documents, drivers, utilities, etc.)
USA Tech Support Center
E-mail Support [e-mail]
Fax Technical Support [phone]
Attention: Technical Support
Phone Technical Support [phone]
7:30-5:30pm M-F Pacific Standard Time
If you wish to write us for
support:
Promise Technology, Inc.
Attn: Technical Support
1745 McCandless Drive
Milpitas, CA 95035, USA