Product manual
VTrak E-Class Product Manual
120
5. Click the Force Offline button.
6. In the Confirmation box, type the word “confirm” in the field provided and 
click the Confirm button.
Clearing a Stale or a PFA Condition
Stale – The physical drive contains obsolete disk array information.
PFA – The physical drive has errors resulting in a prediction of failure.
Be sure you have corrected the condition by a physical drive replacement, rebuild 
operation, etc., first. Then clear the condition.
To clear a Stale or a PFA condition:
1. Click the Device tab.
2. Click the Physical Drive icon.
3. Mouse-over the physical drive you want and click the Clear PFA/Stale 
button.
If the physical drive has both a Stale condition and a PFA condition, the first 
click removes the Stale condition.
Click the Clear PFA/Stale button a second time to remove the PFA 
condition.
Updating Firmware on a Physical Drive
This feature applies only to PROMISE-supported physical drives. For a list of 
supported drives, go to PROMISE support 
 http://www.promise.com/support/.
Then see “Updating Physical Drive Firmware” on page 248.
If you have physical drives in your RAID system that are not PROMISE-
supported, follow the firmware update procedure from the drive manufacturer.










