Product manual

Chapter 6: Maintenance
247
You can insert the USB flash device back into either USB port but it must be
the same RAID controller as step 1.
4. Wait until the controller activity LED displays steady green.
5. Remove the USB flash device.
Automatic Restart
After you remove the USB flash device from the RAID controller, the RAID
subsystem and any JBOD expansion units automatically restart. That action
temporarily disrupts I/O operations and drops your WebPAM PROe or CLU
connection.
To reestablish your WebPAM PROe connection:
1. Wait no less than two minutes.
2. Click Logout in the WebPAM PROe Header, then log in again.
If you cannot log in, wait 30 seconds and try again.
To reestablish your CLU connection:
After the screen goes blank, wait about two minutes, then re-establish your Telnet
connection to the CLU. If you cannot re-establish a connection, wait 30 seconds
and try again.
If you have a serial connection to the RAID subsystem, the connection remains
during the shut-down and restart. No reconnect is required.
Failed Update
If the firmware update fails, the controller status LED displays red. See page 246,
Figure 1.
1. Remove the USB flash device.
2. Insert the USB flash device into a USB port on your PC.
3. Go to the OPAX_xxxxxx folder to obtain the report and log.
Possible causes for an update failure include:
• Less than 50 MB free space on the USB flash device.
• The SBB firmware image is invalid.
• A background activity is running.
See “Contacting Technical Support” on page 351.