Product manual

Chapter 8: Troubleshooting
299
See “Enclosure Problems” on page 308 and “Controller Problems” on page 312
for more information.
The Locator feature is triggered from WebPAM PROe or the CLU. It causes the
LEDs to blink on and off for one minute. That action helps you find the physical
component.
Checking Component Installation
To check a component’s installation, remove the component, then reinstall the
component in its original location. In most cases, this action fixes a bad
connection and allows VTrak to detect the component. If this action does not
correct the problem, replace the unit. See page 249 for instructions.
On VTraks with dual controllers, when one controller’s Status LED is amber and
the other controller’s Status LED is flashing red, it means that the controller with
the flashing red LED has entered maintenance mode. See “Controller Problems”
on page 312.
If the Controller Status LED continues to display amber after startup, contact
PROMISE Technical Support. See “Contacting Technical Support” on page 359.
The Dirty Cache LED flashes during input/output operation. If the LED shines
amber and the power is off, there is unsaved data in the cache. Do NOT power
down the VTrak while this LED is on.
Enclosure Back LEDs
State Status Dirty Cache Battery
Power
Supply
Dark No power Normal No power or
Failed
No power
Steady Green Normal — Normal Normal
Blinking
Green
Locator
feature
Locator
feature
— Locator
feature
Steady Amber Surviving Unsaved data
in cache
Less than 72
hours reserve
—
Flashing
Amber
— Normal — —
Steady Red Failed — Failed Failed
Flashing Red Maintenance
Mode
———