Product manual

Chapter 8: Troubleshooting
329
Controller
The controller parameter(s) are
changed by user
No action is required.
The controller is reset by Watch Dog
timer
Result of a firmware update. If the
condition persists, replace the
controller.
The controller has new crash
information
Contact Tech Support.
The controller’s heart beat has started
No action is required.
The controller’s heart beat has stopped
The partner controller’s heart beat has
started
The partner controller’s heart beat has
stopped
The partner controller’s heart beat has
skipped
The controller’s main scheduler has
frozen
Contact Tech Support if the condition
persists.
Controller has entered maintenance
mode since configured physical disk
seen by partner controller is not seen
here
Verify that all SATA drives have an
SAS-to-SATA adapter installed.
Controller has entered maintenance
mode due to mismatch of physical disks
types
Check and correct SAS cabling and
connections as needed.
Controller has entered maintenance
mode due to mismatch of physical disk
WWN
Update to the latest firmware. If the
condition persists, replace the
controller.
Controller has entered maintenance
mode due to mismatch of SATA Disks
Check and correct data cabling and
connections as needed.
Controller has entered maintenance
mode due to mismatch of Disk IDs
Controller has entered maintenance
mode since no physical disks are seen
as seen by Partner controller
Reported Event Corrective Action