Product manual

Chapter 9: Support
347
What happens if a fan fails?
If the system reports a fan malfunction, contact Technical Support (see
page 351) immediately to schedule replacement of the suspect power supply
as soon as possible. Running the unit in this condition for more than three
weeks may shorten subsystem life and void your warranty.
What happens if a logical drive goes critical?
On the front of VTrak, the logical drive LED turns amber and the buzzer
sounds (if enabled). See “VTrak is Beeping” on page 293 and “LEDs Display
Amber or Red” on page 295.
VTrak’s Netsend service does not report all events to Windows PCs.
This condition results from a shortcoming in Windows Messenger that
causes miscommunication with Netsend. PROMISE is developing a
workaround at the time of this writing. Note that all events are correctly
reported in the Event Viewer.
Startup
How can I tell when the VTrak has fully booted?
When the VTrak is fully booted up, the Power and FRU LEDs light up green.
If a disk array is present, the Logical Drive LED lights up green also. The
Controller heartbeat LED blinks green once per second for five seconds,
goes dark for ten seconds, then blinks green once per second for five
seconds again. See “Front Panel LEDs” on page 295.
Logging In
Why am I not able to log in?
Check the spelling and case. User names and passwords are case sensitive.
I have entered correct user name and password, but still I am not able to
log in.
The Administrator may have deleted or disabled your user name.
The login screen says “Login failed: the requested service is busy.”
The subsystem might still be booting or rebooting. Dual controller
subsystems take longer because the controllers boot individually, then they
synch to each other. Wait a few moments, then try again.