Product manual

VTrak E-Class Product Manual
348
Connection
Why can’t I connect to my RAID System?
Be sure you are using the correct IP address and entry text for the VTrak
RAID subsystem.
For more information, see “Logging into WebPAM PROe” on page 51.
I verified the IP address and entry text but I still cannot connect.
Check the physical network connections on the VTrak RAID subsystem. If
these are OK, report the problem to your network administrator.
I can access the VTrak over my company's intranet. But I can’t access it
from an outside Internet connection. How do I make the Internet connection
work?
This condition is not related to the VTrak or WebPAM PROe. The problem is
caused by your firewall or network connection protocol. Contact your
network administrator for help.
I tried to log into WebPAM PROe but my browser showed the message
“cannot be displayed.” What is the problem?
The browser decided prematurely that WebPAM PROe was not responding.
Click the browser’s Refresh button. This action usually brings up the login
screen.
Timeouts
WebPAM PROe was working OK. But then it timed out. What do I do now?
WebPAM PROe times out when 24 minutes have passed with no user
activity. User activity means any action you do in WebPAM PROe to view or
manage the subsystem. This feature is included for security purposes.
Have your administrator change the Webserver timeout interval. See
page 102.
Or to prevent WebPAM PROe from timing out, periodically click the interface
with your mouse.
Email Messages
Why don’t I receive email messages from WebPAM PROe?
Check your User Event Subscription and User Email settings. See pages 84
and 85. If these are correct, see your network administrator for assistance
with the mail server setup, email accounts, and other issues.