Product manual

Chapter 9: Support
351
Contacting Technical Support
PROMISE Technical Support provides several support options for PROMISE
users to access information and updates. We encourage you to use one of our
electronic services, which provide product information updates for the most
efficient service and support.
If you decide to contact us, please have the following information available:
• Product model and serial number
• BIOS, firmware, and driver version numbers
• A description of the problem / situation
• System configuration information, including: motherboard and CPU type,
hard drive models, SAS/SATA/ATA/ATAPI drives & devices, and other
controllers.
Technical Support Services
United States
The Netherlands
PROMISE support http://www.promise.com/support/
(technical documents, drivers, utilities, etc.)
E-mail Support e-Support On-Line
Fax Support [phone] Attn: Technical Support
Phone Support [phone] option 4
If you wish to write us for
support:
PROMISE Technology, Inc.
580 Cottonwood Drive
Milpitas, CA 95035, USA
E-mail Support e-Support On-Line
Fax Support [phone] Attn: Technical Support
Phone Support [phone]
If you wish to write us for
support:
PROMISE Technology Europe B.V.
Science Park Eindhoven 5228
5692 EG Son, The Netherlands