Product manual

VTrak E-Class Product Manual
356
Returning the Product For Repair
If you suspect a product is not working properly, or if you have any questions
about your product, contact our Technical Support staff through one of our
Technical Services, making sure to provide the following information:
• Product model and serial number (required)
• Return shipping address
• Daytime phone number
• Description of the problem
• Copy of the original purchase invoice
The technician help you determine whether the product requires repair. If the
product needs repair, the technician issues an RMA (Return Merchandise
Authorization) number.
Return ONLY the specific product covered by the warranty. Do not ship cables,
manuals, diskettes, etc.
You must follow the packaging guidelines for returning products:
• Use the original shipping carton and packaging
• Include a summary of the product’s problem(s)
• Write an attention line on the box with the RMA number
• Include a copy of your proof of purchase
Important
Obtain an RMA number from Technical Support before you return
the product and write the RMA number on the label. The RMA
number is essential for tracking your product and providing the
proper service.
USA and Canada: PROMISE Technology, Inc.
Customer Service Dept.
Attn.: RMA # ______
47654 Kato Road
Fremont, CA 94538
Other Countries: Return the product to your dealer
or retailer.
Contact them for instructions
before shipping the product.