VessJBOD 1740, 1840 Product Manual Version 1.
VessJBOD 1740, 1840 Product Manual Copyright © 2009 Promise Technology, Inc. All Rights Reserved. Copyright by Promise Technology, Inc. (Promise Technology). No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise Technology. Trademarks Promise, and the Promise logo are registered in U.S. Patent and Trademark Office. All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.
Contents Chapter 1: Introduction to VessJBOD . . . . . . . . . . . . . . . . . . . . . . . . .1 About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 VessJBOD Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Architectural Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Specifications . . . . . . .
VessJBOD 1740, 1840 Product Manual Chapter 3: Management, cont. CLI Command Set, cont. Uptime Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 VPDR Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 ? Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Chapter 4: Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 Updating the Firmware . . . . . . . . . . . . . . . . . . . . . . .
Chapter 1: Introduction to VessJBOD This chapter covers the following topics: • About This Manual (below) • VessJBOD Overview (page 2) • Architectural Description (page 2) • Features (page 3) • Specifications (page 3) About This Manual This Product Manual describes how to setup, use, and maintain the VessJBOD 1740 and 1840 external disk array subsystems. It also describes how to use the built-in command-line interface (CLI).
VessJBOD 1740, 1840 Product Manual VessJBOD Overview Figure 1. VessJBOD front view Drive Carrier LEDs Drive Carriers Power and Status LEDs Figure 2. VessJBOD 1740 rear view I/O Module Power Supply Figure 3. VessJBOD 1840 rear view I/O Module Power Supplies Architectural Description The VessJBOD 1740 and 1840 are Serial Attached SCSI (SAS) subsystems designed for JBOD expansion to a SAS-capable host system.
Chapter 1: Introduction to VessJBOD The VessJBOD subsystems support: • 3.0 Gb/s SATA disk drives • 3.0 Gb/s SAS disk drives All VessJBOD enclosures include a mid-plane, power supply unit, and enclosure processor all in one cable-less chassis design. Multiple fans and optional power supplies provide redundancy to ensure continued usage during component failure. Features • RJ11 serial port supports RS232 protocol via adapter cable. • 16 hot-swappable drive bays in a robust 3U rackmount chassis.
VessJBOD 1740, 1840 Product Manual Vibration: Random, 0.21 grms, 5-500 Hz, 30 Mins, X, Y, Z axis. Dimensions (H x W x D): 13 x 45 x 46 cm (5.1 x 17.7 x 18.1 in) Net Weight: 1740, 13.8 kg (30.4 lb) without drives, 21.8 kg (48.1 lb) with 16 drives* 1840, 15.8 kg (34.8 lb) without drives, 23.8 kg (52.5 lb) with 16 drives* * Assuming 0.5 kg (1.1 lb) per drive. Gross Weight (including carton): 1740, 19.2 kg (42.3 lb) without drives. 1840, 20.8 kg (45.9 lb) without drives.
Chapter 2: VessJBOD Installation This chapter covers the following topics: • Unpacking the VessJBOD (below) • Mounting VessJBOD in a Rack (page 7) • Installing Disk Drives (page 9) • Making Data and Management Connections (page 11) • Setting Up Serial Cable Connections (page 15) • Connecting the Power (page 16) • Setting up the Serial Connection (page 18) Unpacking the VessJBOD The VessJBOD box contains the following items: • VessJBOD Unit • Quick Start Guide printed • RJ11-to-DB9 serial
VessJBOD 1740, 1840 Product Manual Figure 1. VessJBOD front view Drive Carrier LEDs Drive Carriers Power and Status LEDs Figure 1. VessJBOD 1740 rear view I/O Module Power Supply Figure 2. VessJBOD 1840 rear view I/O Module Power Supplies For a description of the LEDs, see pages 16 and 17.
Chapter 2: VessJBOD Installation Mounting VessJBOD in a Rack The VessJBOD subsystem installs to the rack using the available mounting rails. You can also use your existing rails. Figure 3. VessJBOD mounted in a rack with the available rails Vertical Rack Post VessJBOD subsystem Mounting rails mount outside the rack post Handles mount outside the rack post Cautions • At least two persons are required to safely lift, place, and attach the VessJBOD subsystem into a rack system.
VessJBOD 1740, 1840 Product Manual 3. Attach the mounting rail assemblies to the outside of the rack posts, using the attaching screws from your rack system. Be sure the support is on the bottom facing inward. 4. Square the rail assemblies in the rack. 5. Tighten the adjustment screws and the attaching screws. 6. Place the VessJBOD subsystem onto the rails. 7. Secure the VessJBOD subsystem to the rack through each handle, using the attaching screws from your rack system. Figure 4.
Chapter 2: VessJBOD Installation Installing Disk Drives You can populate the VessJBOD with SAS or SATA hard disk drives. For optimal performance, install physical drives of the same model and capacity. Drive Slot Numbering You can install any suitable disk drive into any slot in the enclosure. The diagram below shows how VessJBOD’s drive slots are numbered. Figure 5.
VessJBOD 1740, 1840 Product Manual Figure 6. Disk drive mounted in a drive carrier Disk drive mounting screw mounting screw This completes disk drive installation. Go to “Making Data and Management Connections” on page 11. Caution VessJBOD supports disk drive hot-swapping. To avoid hand contact with an electrical hazard, do not remove more than one drive carrier a time.
Chapter 2: VessJBOD Installation Making Data and Management Connections You can configure your VessJBOD as: • JBOD Expansion to a VessRAID subsystem • Drive enclosures for a SuperTrak RAID controller JBOD Expansion to a VessRAID Subsystem Configuring a Data Path To establish the data path: 1. Connect the SAS HBA card in the Host PC to the SAS IN ports (with a circle icon) on the VessRAID controller. See page 12, Figure 7. 2.
VessJBOD 1740, 1840 Product Manual Figure 7. Data and management connections with VessRAID SAS HBA cards Host PCs or Servers Network Switch SAS Expansion port Diamond icon SAS IN ports Circle icon VessRAID SAS IN port Circle icon SAS OUT port Diamond icon VessJBOD SAS IN port Circle icon VessJBOD Caution Make data connections carefully. If you accidently switch a SAS IN connection with a SAS OUT, the RAID system cannot function. This completes data and management connections.
Chapter 2: VessJBOD Installation Drive Enclosures for a SuperTrak RAID Controller Configuring a Data Path To establish the data path: 1. Connect the SuperTrak RAID Controller in the Host PC to the SAS IN port (with a circle icon) on the I/O module of the first VessJBOD. See page 14, Figure 8. 2. Connect the SAS OUT port (with a diamond icon) of the I/O module of the first VessJBOD to the SAS IN port (with a circle icon) on the I/O module of the second VessJBOD. 3.
VessJBOD 1740, 1840 Product Manual Figure 8. Data connections with SuperTrak SuperTrak RAID Controller card SAS port on RAID controller Host PC or Server SAS IN port Circle icon SAS OUT port Diamond icon VessJBOD SAS OUT port Diamond icon SAS IN port Circle icon VessJBOD SAS IN port Circle icon VessJBOD Caution Make data connections carefully. If you accidently switch a SAS IN connection with a SAS OUT, the RAID system cannot function. This completes data and management connections.
Chapter 2: VessJBOD Installation Setting Up Serial Cable Connections Serial communication enables the Command Line Interface (CLI) on your PC to monitor and control the VessJBOD. The VessJBOD package includes a RJ11-toDB9 serial data cable. The CLI is explained in “Chapter 3: Management” on page 19. Figure 9. A serial connector is located on the controller RJ11 Serial Connector To set up a serial cable connection: 1.
VessJBOD 1740, 1840 Product Manual Connecting the Power Plug-in the power cord on the power supply on the back of the VessJBOD enclosure and switch on the power supply. If you have a VessJBOD 1840, plug-in and turn on both power supplies. When the power is switched on, the LEDs light up. Caution After you turn the power supply switches off, you must wait at least 10 seconds before you turn the power switches on again.
Chapter 2: VessJBOD Installation Disk Drive LEDs There are two LEDs on each Drive Carrier. They report the presence of a disk drive, activity of the drive, and the drive’s current condition. Figure 11. VessJBOD disk drive carrier LEDs Disk Status Power/Activity If there is a disk drive in the carrier, the Power/Activity LED displays green. If not, the Power/Activity LED remains dark. The Power/Activity LED flashes during drive activity. The RAID subsystem controls the Disk Status LED behavior.
VessJBOD 1740, 1840 Product Manual Setting up the Serial Connection VessJBOD has a Command Line Interface (CLI) to manage all of its functions via your PC’s terminal emulation program, such as Microsoft HyperTerminal. This procedure uses the serial cable connection you made on page 15. You must use the serial connection to run the CLI for direct management of the VessJBOD unit. See “Chapter 3: Management” on page 19. To set up a serial connection: 1. 2. 3.
Chapter 3: Management This chapter covers the following topics: • Front Panel LEDs (below) • Disk Drive LEDs (page 20) • I/O Module LEDs (page 21) • CLI Command Set (page 22) Front Panel LEDs Even though the Command Line Interface (CLI) offers monitoring of VessJBOD, the LED indicators on the front of the VessJBOD unit provide important status information.
VessJBOD 1740, 1840 Product Manual State LEDs Dark Steady Green Flashing Green Amber Red System Off Normal — — — Global RAID System Off Status Normal — Logical Logical Drive Critical Drive Offline Normal Locating the Enclosure Fan, power supply, temperature, or voltage problem* Power Global Enclosure Status System Off Controller Activity System Off One or more or no SAS SAS ports ports connected connected Controller Heartbeat System Off — Activity — — Normal** — — * Check the
Chapter 3: Management The Power/Activity LED flashes during drive activity. The RAID subsystem controls the Disk Status LED behavior. With a VessRAID, the Disk Status LED displays green when a drive is configured. State LEDs Dark Steady Green Flashing Green Amber Red Power/ Activity No Drive Drive Present Activity — — Status* No Drive or Unconfigured Drive OK Locating the Drive Drive Rebuilding Array Drive Offline * The RAID subsystem controls Disk Status LED behavior.
VessJBOD 1740, 1840 Product Manual State LEDs Dark Green Amber Red Fan Not detected OK I/O Module No power OK Error — — SAS IN/ OUT Ports No connection Port connected — — Green: Activity One fan Multiple turning too fans turning slowly too slowly Blinking — CLI Command Set The CLI uses the following set of commands: cable – Specifies the length of cable for optimal signal quality. See page 22. enclosure – Displays full information on the VessJBOD enclosure and its components.
Chapter 3: Management CN#1 is the SAS IN port, circle icon. CN#2 is the SAS OUT port, diamond icon. See page 21, Figure 3. To view the current settings: At the cli> prompt, type cable and press Enter. The system returns: CN#1 Cable Length = 1 meter CN#2 Cable Length = 1 meter To set Expansion connector CN2 for a 3-meter cable: At the cli> prompt, type cable -a mod -s “cn2=3” and press Enter.
VessJBOD 1740, 1840 Product Manual When the cli> prompt reappears, the controller has rebooted. Note To reboot the VessJBOD enclosure: 1. Verify that no data I/O activity is in progress. 2. Turn the power supply switch (switches) OFF. 3. Wait 10 seconds. Turn the power supply switch (switches) ON. Viewing Information To view enclosure information: At the cli> prompt, type enclosure and press Enter.
Chapter 3: Management Controller temperature threshold : 71C/159F (critical) 61C/141F (warning) =============================================================== ID Location Voltage =============================================================== 1 I/O Module 4.825V 2 I/O Module 12.360V --------------------------------------------------------------Enclosure Settings List The Enclosure command enables you to make settings for the enclosure. • Enclosure Warning Temperature – Measured at the backplane.
VessJBOD 1740, 1840 Product Manual Warning temperature range is 10° to 75°C (50° to 172°F) To set the controller critical temperature to 61°C (141°F): At the cli> prompt, type enclosure -a mod -s “ctrl_critical=90” and press Enter. Critical temperature range is 75° to 90°C (172° to 194°F) To enable Thermal Management: At the cli> prompt, type enclosure -a mod -s “thermalmanager=1” and press Enter. For this command, a 1 enables and a 0 disables.
Chapter 3: Management Help Command The VessJBOD CLI uses the standard Unix online help system. To access general help: At the cli> prompt, type help and press Enter. To access help with a specific function: At the cli> prompt, type help followed by the name of the function and press Enter. Or, at the cli> prompt, type the name of the function followed by -h and press Enter. See “CLI Command Set” on page 22 for a list of supported functions.
VessJBOD 1740, 1840 Product Manual 8 DSK09 SAS 3.0G OK End ---Rdy 9 DSK10 SAS 3.0G OK End ---Rdy 10 DSK11 SAS 3.0G OK End ---Rdy 11 DSK12 SAS 3.0G OK End ---Rdy 12 DSK13 SAS 3.0G OK End ---Rdy 13 DSK14 SAS 3.0G OK End ---Rdy 14 DSK15 SAS 3.0G OK End ---Rdy 15 DSK16 SAS 3.0G OK End ---Rdy 16 CN#1 ------------------17 CN#1 ------------------18 CN#1 ------------------19 CN#1 ------------------20 CN#2 SAS 3.0G OK End ---Rdy 21 CN#2 SAS 3.0G OK End ---Rdy 22 CN#2 SAS 3.0G OK End ---Rdy 23 CN#2 SAS 3.
Chapter 3: Management The screen displays: Link Statistics: ====================================================================== Phy Type InDW DsEr DwLo PhRe CoVi PhCh ====================================================================== 0 DSK01 ------- ------- ------- ------- ------- 0x11 1 DSK01 ------- ------- ------- ------- ------- 0x61 2 DSK01 ------- ------- ------- ------- ------- 0x0D 3 DSK01 ------- ------- ------- ------- ------- 0x0D 4 DSK01 ------- ------- ------- ------- ------- 0x01 5 DS
VessJBOD 1740, 1840 Product Manual • InDW – Invalid D-word Count • DsER – Disparity Error Count • DwLo – Dword Sync Loss Count • PhRe – PHY Reset Problem Count • CoVi – Code Violation Count • PhCh – PHY Change Count If the count is zero, the counter shows dashes (------). The fact that errors occur does not necessarily indicate a problem or that the VessJBOD unit is malfunctioning.
Chapter 3: Management DSK04 50 00 15 E0 11 4D E2 22 DSK05 50 00 15 E0 11 4D 8F B2 DSK06 50 00 15 E0 11 4D D0 62 DSK07 50 00 15 E0 11 4D DE E2 DSK08 50 00 15 E0 11 4D 8E F2 DSK09 50 00 15 E0 11 4C 97 62 DSK10 50 00 15 E0 11 4C 36 62 DSK11 50 00 00 E0 11 4F 18 E2 DSK12 50 00 00 E0 11 4F 18 D2 DSK13 50 00 00 E0 11 4D 8E 52 DSK14 50 00 00 E0 11 4D E2 22 DSK15 50 00 00 E0 11 4E 49 C2 DSK16 50 00 00 E0 11 4D DC F2 CN#1 No Device Attached CN#2 50 00 15 5F FF C0 22 3F ----------------------------------------------
VessJBOD 1740, 1840 Product Manual 0468 0542 0624 500000E01205B472 500000E01122C5B2 500000E0114E4A32 CN#2 CN#2 CN#2 0639 0700 0721 0751 0764 500000E0114D8E32 500000E0120B2A62 500000E0114DE7A2 500000E0114E5EA2 500000E0120B28F2 CN#2 CN#2 CN#2 CN#2 CN2 0765 500000E0114C2342 CN#2 0977 500000E0120A2472 CN#2 1023 5000155FFFC02408 CN#2 -------------------------------------------------------------------The route command displays SAS addresses that are attached to the SAS ports of the VessJBOD unit.
Chapter 3: Management VPDR Command The vpdr command displays vital product data on the major components of the VessJBOD enclosure. To display vital product data: At the cli> prompt, type vpdr -i and the number of the component, and press Enter. For this command: • 1 – Controller (I/O module) • 6 – Backplane For example, vpdr -i 1 returns: Board ID OEM Name OEM Model Mfg Part Mfg SN Mfg Rev Mfg Date WWN :0 :PROMISE :Cx20s-Jbod :IOC-C620s-01 :B17D07138400004 :A1R1.
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Chapter 4: Maintenance This chapter covers the following topics: • Updating the Firmware (below) • Replacing a Power Supply (page 38) • Replacing an I/O Module (page 39) • Replacing a Cooling Fan (page 40) Updating the Firmware There are two ways to update the VessJBOD’s firmware. • Through a VessRAID subsystem using WebPAM PROe • With the JBOD Flash Utility Downloading the Firmware Image File Go to the Promise website at http://www.promise.com/support/support_eng.
VessJBOD 1740, 1840 Product Manual • Enter the hostname or IP address of your TFTP server in the field provided. • Enter the port number of your TFTP server in the field provided (69 is the default). • Enter the filename of the Firmware Update file in the field provided. The filename is similar to exp.fw.2.03.0000.00.bin. • Click the Submit button. For the Local File option: 6. • Click the Browse button. • Navigate to the Firmware Update file. The filename is similar to exp.fw.2.03.0000.00.
Chapter 4: Maintenance Updating Firmware with the JBOD Flash Utility Warning Do not restart the VessJBOD during a firmware upgrade procedure. Wait until you see the Firmware download finished successfully message. The download firmware image (.img) file package includes a Windows-based utility to update the firmware on the VessJBOD.
VessJBOD 1740, 1840 Product Manual Updating the Firmware To update the firmware: 1. Double click the expfwdlutil_.exe file. The Flash Utility dialog box appears. 2. Click the Browse button and navigate to the Firmware Update file in the firmware folder. The firmware file is exp.fw..bin. 3. Click the file, then click the Open button. 4. Click the Start button. The update begins. You can monitor progress on the Progress bar. The operation takes about four minutes. 5.
Chapter 4: Maintenance 3. Unplug the power cord. 4. Loosen and remove the retaining screw on the left side of the power supply. 5. Pull the power supply out of the VessRAID enclosure. Installing the new power supply To install the power supply: 1. Carefully slide the power supply into the enclosure. 2. Install and tighten the retaining screw on the left side of the power supply. 3. Plug in the power cord. 4. Switch on the power supply. 5. Verify that the new power supply LED is green.
VessJBOD 1740, 1840 Product Manual Figure 1. Removing the I/O module Latch Thumbscrew Installing the new I/O module 1. Carefully slide the new I/O module into the enclosure. 2. Swing the latch to the left and secure it with the thumbscrew. 3. Reconnect the SAS, serial, and power cables. 4. Switch on the power. Turn ON the power supply switch (switches). The VessJBOD restarts. For more information about VessJBOD’s start-up behavior, see “Connecting the Power” on page 16.
Chapter 4: Maintenance 2. Shut down the VessJBOD and remove the I/O module. 3. Lay the I/O module on a non-static surface and remove the cover attaching screws, one on each side, then remove the cover. See “Replacing an I/O Module” on page 39. Figure 3. I/O module cover and attaching screw Cover Attaching screw (one each side) 4. Remove the four attaching screws. See Figure 4. 5. Detach the fan’s power connector and lift the old fan out of the I/O module. Figure 4.
VessJBOD 1740, 1840 Product Manual 6. Place a new fan in the I/O module, attach the power connector, and install the four attaching screws. 7. Attach the I/O module cover and install the two attaching screws. See Figure 3. 8. Reinstall the I/O module. See “Replacing an I/O Module” on page 39. This completes the fan replacement procedure.
Chapter 5: Support This chapter covers the following topics: • Frequently Asked Questions (below) • Contacting Technical Support (page 44) • Limited Warranty (page 47) • Returning the Product For Repair (page 49) Frequently Asked Questions What kind of disk drives can I use with VessJBOD? The VessJBOD supports 3.0 GB/s Serial ATA disk drives and 3.0 Gb/s SAS drives. VessJBOD does not support Parallel ATA (PATA) disk drives.
VessJBOD 1740, 1840 Product Manual Can a VessJBOD 1840 run using just one power supply? Yes, it is possible to run the VessJBOD 1840 on a single power supply. There are two power supplies so that the 1840 will continue running if one of the power supply fails. But deliberately leaving one power supply off negates this advantage. In addition, leaving one power supply off reduces air flow through the VessRAID enclosure and can contribute to overheating. Always switch on both power supplies.
Chapter 5: Support The Netherlands E-mail Support e-Support On-Line Fax Support +31 0 40 256 9463 Attn: Technical Support Phone Support +31 0 40 235 2600 If you wish to write us for support: Promise Technology Europe B.V.
VessJBOD 1740, 1840 Product Manual Taiwan E-mail Support e-Support On-Line Fax Support +886 3 578 2390 Attn: Technical Support Phone Support +886 3 578 2395 ext. 8822 or 8823 If you wish to write us for support: Promise Technology, Inc. 2F, No. 30, Industry E. Rd. IX Science-based Industrial Park Hsin-Chu 30075, Taiwan (R.O.C.
Chapter 5: Support Limited Warranty Promise Technology, Inc. (“Promise”) warrants that this product, from the time of the delivery of the product to the original end user: a) all components for a period of three (3) years; b) will conform to Promise’s specifications; c) will be free from defects in material and workmanship under normal use and service.
VessJBOD 1740, 1840 Product Manual back up or otherwise save important data before installing any product and continue to back up your important data regularly. No other document, statement or representation may be relied on to vary the terms of this limited warranty. Promise’s sole responsibility with respect to any product is to do one of the following: a) replace the product with a conforming unit of the same or superior product; b) repair the product.
Chapter 5: Support Returning the Product For Repair If you suspect a product is not working properly, or if you have any questions about your product, contact our Technical Support Staff through one of our Technical Services, making sure to provide the following information: • Product model and serial number (required) • Return shipping address • Daytime phone number • Description of the problem • Copy of the original purchase invoice The technician will assist you in determining whether the prod
VessJBOD 1740, 1840 Product Manual You are responsible for the cost of insurance and shipment of the product to Promise. Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty. When repairing returned product(s), Promise may replace defective parts with new or reconditioned parts, or replace the entire unit with a new or reconditioned unit.
Index Symbols D ? command 33 diamond-icon port 11, 13, 23, 28, 29, 31, 32 disk drive LEDs 17, 20 disk drives from VTrak subsystem 43 hot-swappable 43 install 9 supported 43 download firmware image file 35 downstream devices 31 A about this manual 1 automatic shutdown 26 C cable command 22 RJ11-to-DB9 15 CE statement 4 circle-icon port 11, 13, 23, 28, 29, E enclosure automatic shutdown 26 command 23 critical temp 25 fan speed 26 global status LED 16, 19 information 24 settings 25 thermal management
VessRAID 1740s, 1840s Product Manual H help command P 27 PHY 27, 28, 29, 31 port circle icon 11, 13, I I/O module LED 17, 21 reboot 23 replace 39 information, view 11, 13, 23, 28, 29, 31, 32 diamond icon power connection 16 LED 16, 19 power supply, replace 24 K KCC statement 23, 28, 29, 31, 32 4 R RAID status LED 16, 19 reboot controller 23 I/O module 23 regulatory statements 4 replace blower 40 fan 40 I/O module 39 power supply 38 returning product for repair RJ11-to-DB9 cable 15 route command
Index specifications, VessJBOD 3 statistics clear 30 link 28 status, link 27 subsystem heartbeat LED 16, 19 maintenance 35 management 19 U uptime command 32 V VessJBOD architectural description features 3 overview 2 specifications 3 warranty 4, 47 VessRAID subsystem 35 vital product data 33 vpdr command 33 T Technical Support, contact 44 temperature controller critical 26 warning 25 enclosure critical 25 warning 25 thermal management 26 troubleshoot SAS routing 32 W warranty on VessJBOD WebPAM PROe 35
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