User manual

FastTrak TX2000™ Series User Manual
61
Contacting Technical Support
Promise Technical Support provides several support options for Promise users to access
information and updates. We encourage you to use one of our electronic services, which
provide product information updates for the most efficient service and support.
If you decide to contact us, please have the following information available:
• Product model and serial number
• BIOS and driver version numbers
• A description of the problem / situation
• System configuration information, including: motherboard and CPU type, hard drive
model(s), IDE/ATAPI drives & devices, and other controllers.
Technical Support Services
Promise Online
TM
Web Site http://www.promise.com
(tech documents, drivers, utilities, etc.)
Promise US
E-mail Support [e-mail]
Fax Technical Support [phone]
Attention: Technical Support
Phone Technical Support [phone]
7:30-5:30pm M-F Pacific Standard Time
If you wish to write us for support: Promise Technology, Inc.
Attn: Technical Support
1745 McCandless Drive
Milpitas, CA 95035, USA