FastTrak TX Series User Manual

FastTrak TX2200, TX2300 User Manual
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controller that loads the original Master Boot Record (MBR) and then has a
problem translating it or the Operating System boot record.
Promise recommends a clean install of the Operating System. This action
restores the MBR and OS boot record. This action requires partitioning and
formatting the drive.
Promise Windows driver does not appear in Device Manager
Windows may already be listing the controller under Other Devices instead
of the Hard disk controllers section. In Device Manager under Other Devices
to see if it lists a PCI Card or RAID Controller. If so, highlight this listing and
click on the Properties button then click on the Driver tab. Depending on your
version of Windows, choose either Change Driver or Update Driver. Follow
the on-screen prompts to complete installation of the driver. If Windows asks
if you want to test if the device can be removed safely, click on CANCEL.
Reboot the system to complete installation of the driver.
“Inaccessible Boot Device” message appears during floppyless installation
of Windows
The F6 key was not pressed at the appropriate time. Reboot the system, and
press the F6 key when the message “Press F6 if you need to install third
party SCSI or RAID driver” appears in Windows.
“No Hard Drives Found” message appears during CD-ROM installation of
Windows
The F6 key was not pressed at the appropriate time. Reboot the system, and
press the F6 key when the message “Press F6 if you need to install third
party SCSI or RAID driver” appears in Windows.
Installation Issues
How can I change the system boot sequence in order to boot from the
FastTrak disk array?
The boot sequence is controlled by the system BIOS. As far as the system
BIOS is concerned, the FastTrak Serial ATA RAID Controller and its defined
disk arrays are categorized as a SCSI device. This allows you to set the boot
sequence in your BIOS setup utility to boot from SCSI first, rather than IDE.
If there are multiple SCSI add-in controllers in the system, then the boot
sequence among is determined by their PCI slot priority. PCI slot #1 will be
first, slot #2 second, etc. If you want to boot from the disk array, put the
FastTrak Controller in the PCI slot where it will be accessed before the other
SCSI controllers.