SMARTSTOR NS4300N Product Manual Version 1.
SmartStor NS4300N Product Manual Copyright © 2007 Promise Technology, Inc. All Rights Reserved. Copyright by Promise Technology, Inc. (Promise Technology). No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise Technology. Trademarks Promise, and the Promise logo are registered in U.S. Patent and Trademark Office. All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.
Contents Chapter 1: Introduction to SmartStor . . . . . . . . . . . . . . . . . . . . . . . . .1 About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Protocol Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Key Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Specifications . .
SmartStor NS4300N Product Manual Chapter 4: One Touch Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Enabling One Touch Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Creating a Backup Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 Performing a One Touch Backup . . . . . . . . . . . . . . . . . . . . . . . . . .45 Viewing Your Backup Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Restoring Your Backup Files . . . . .
Contents Chapter 6: PASM, cont. Managing Users and Groups, cont. Creating a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Adding Members to a Group . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Removing Members from a Group . . . . . . . . . . . . . . . . . . . . . .67 Deleting a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68 Viewing Quotas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68 Setting Quotas .
SmartStor NS4300N Product Manual Chapter 6: PASM, cont. Managing the Network Connection . . . . . . . . . . . . . . . . . . . . . . . . .88 Viewing Network Setup Information . . . . . . . . . . . . . . . . . . . . .88 Making Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88 Working with Jumbo Frames . . . . . . . . . . . . . . . . . . . . . . . . . .89 Setting up your DDNS Service . . . . . . . . . . . . . . . . . . . . . . . . .90 Making Management Settings . . . . . . . . . . .
Contents Chapter 7: Technology Background, cont. Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107 Automatic Rebuilding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108 Partition and Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108 RAID Volume Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109 RAID 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SmartStor NS4300N Product Manual Appendix B: Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145 Upgrading the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145 Installing Application Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . . . .147 Connection Problems After Restart . . . . . . . . . . . . . . . . . . . . . . . .148 Appendix C: GNU General Public License . . . . . . . . . . . . . . . . . . .149 Index. . . . . . . . . . . . . . . . .
Chapter 1: Introduction to SmartStor • About This Manual (page 1) • Architecture (page 2) • Protocol Support (page 2) • Key Benefits (page 2) • Specifications (page 3) • Compatible Backup Software (page 4) • Client OS Support (page 4) • Browser Support (page 4) Promise Technology’s SmartStor NS4300N is a network attached storage (NAS) solution for external storage targeted for small and medium business (SMB) users and small office/home office (SOHO) users.
SmartStor NS4300N Product Manual Caution A Caution informs you of possible equipment damage or loss of data and how to avoid them. Warning A Warning notifies you of probable equipment damage or loss of data, or the possibility of physical injury, and how to avoid them. Architecture The SmartStor NS4300N’s architecture is based on the Freescale MPC8343 microprocessor and the Promise PDC40719 Serial ATA RAID Controller. The Gigabit Ethernet port is used for the data transfer and management.
Chapter 1: Introduction to SmartStor • SmartSYNC Backup Utility • Setup Wizard Utility Specifications • Disk drive support: • Four 1.5 Gb/s or 3 Gb/s SATA 3.5-inch disk drives • Conforms to Serial ATA 1.0 specification and Serial ATA II: Extensions to Serial ATA 1.
SmartStor NS4300N Product Manual • Hardware monitoring of: • Fan • Disk status • Temperature • One-Touch button • Power • Enclosure status Compatible Backup Software SmartStor NS4300N is compatible with the following backup software products: • VERITAS® NetBackup/Backup Exec™ • CA BrightStor™ARCserve/Enterprise • LEGATO® NetWorker™ • Syncsort Backup Express • Microsoft Backup Software for Windows 95/98/NT/2000/ME/XP • Dantz Retrospect for Macintosh Client OS Support Microsoft Window
Chapter 2: Installation and Setup • Unpacking the SmartStor NS4300N (page 5) • Installing Disk Drives (page 7) • Connecting to the Network (page 7) • Connecting the Power (page 8) • Installing the Software (page 8) • Optional. Selecting Your Network (page 12) • Setting up the SmartStor (page 13) • Connecting to PASM (page 17) • Shutting Down the SmartStor (page 20) Unpacking the SmartStor NS4300N The SmartStor NS4300N box contains the following items: • SmartStor NS4300N Unit • 1.5m (4.
SmartStor NS4300N Product Manual Figure 1. SmartStor NS4300N Front View Disk Drive Drive Carrier Disk Status LED Disk Activity LED Power Button System Status LED Ethernet Activity LED One Touch Backup Button Note: This SmartStor is shown without the front door. Figure 2.
Chapter 2: Installation and Setup Installing Disk Drives You can populate the SmartStor NS4300N with SATA 1.5 Gb/s or 3.0 Gb/s disk drives. For optimal performance, install disk drives of the same model and capacity. Your disk drives will become a RAID Volume on the SmartStor. To install disk drives: 1. Open the door on the front of the SmartStor enclosure. 2. Pull a disk drive carrier from the enclosure. See Figure 1. 3.
SmartStor NS4300N Product Manual Connecting the Power To power the SmartStor: 1. Attach the power cord on the back of the SmartStor enclosure and plug the other end into the power source. See Figure 2. 2. On the front of the SmartStor, press the power button. See Figure 1. It takes about a minute to boot the SmartStor. When fully booted: • The System Status LED turns green. See Figure 1. • The buzzer beeps one time.
Chapter 2: Installation and Setup 3. Click the Next button to begin installation. The License Agreement screen appears. 4. Click the “I accept the terms...” option, then click the Next button. The Customer Information screen appears. 5. Type a user name and organization name into the respective fields or leave them unchanged to accept the default entries.
SmartStor NS4300N Product Manual Click the Install option for: • Anyone who uses this computer (all users) • Only for me (the current user) Click the Next button. The Ready to Install screen appears. 6. Click the Install button to proceed with installation. When the installation is finished, the final installation screen appears.
Chapter 2: Installation and Setup 7. Click to Finish button to close the installer.
SmartStor NS4300N Product Manual Optional. Selecting Your Network If your PC has only one network connection, skip to “Setting up the SmartStor” on page 13. If your PC has multiple network connections, you must ensure that the SmartStor, NAS Setup Wizard, and SmartSYNC utility are all connected to the same network. The Configuration Tool performs that function. To make your network selection: 1. From the Windows Start menu, choose Programs, then Promise NAS Utility, and then Configuration Tool.
Chapter 2: Installation and Setup Setting up the SmartStor Caution The NAS Setup Wizard will overwrite all existing settings on the SmartStor. In most cases, you should only run the NAS Setup Wizard one time—when you first set up your SmartStor. The NAS Setup Wizard performs the setup procedures on your SmartStor. To set up your SmartStor: 1. From the Windows Start menu, choose Programs, then Promise NAS Utility, then NAS Setup Wizard. The NAS Setup Wizard welcome screen appears. 2. 3.
SmartStor NS4300N Product Manual Click the Advanced Mode option if one or more of these conditions apply: • You do not have a DHCP server on your network. • You have a DHCP server but no addresses are available. • You want to set the IP address manually. • You want maximum capacity RAID 0 Volume. • You want to set date and time manually. The rest of the setup instructions describe Express mode. For setup instructions using Advanced mode, see “Appendix A: Setup Wizard Advanced Mode” on page 137.
Chapter 2: Installation and Setup The Login dialog box appears. 6. Type admin into the Password field, then click OK. The password is case sensitive. The Select a Device Name screen appears. 7. Select a Device Name (drive letter) to represent the default folder on the SmartStor as a network drive on your PC. The list begins with Z and goes in reverse alphabetical order. Click Next >> to continue.
SmartStor NS4300N Product Manual The System Message appears. 8. Click the Yes button to begin the system initiation. The Wizard requires several minutes to configure your SmartStor, depending on the size of your disk drives. When the Wizard is done another System Message appears. 9. Click OK to finish the system initiation. The Wizard creates a RAID Volume and a default folder called Public. If two disk drives are installed in your SmartStor, the Wizard creates a RAID 1 Volume.
Chapter 2: Installation and Setup Connecting to PASM The Promise Advanced Storage Manager (PASM) software is factory-installed on the SmartStor system. PASM runs in the browser on your PC. You can access PASM: • Directly in your browser. See page 18. • Through SmartSYNC. See page 19.
SmartStor NS4300N Product Manual PASM in your Browser To log into PASM in your browser: 1. Start your Browser. 2. In the Browser address field, type in the IP address of the SmartStor. See “Finding the SmartStor’s IP Address” on page 17. Note that the IP address shown below is only an example. The IP address you type into your browser will be different. • PASM uses an HTTP connection . . . . . . . . . . . . . . . . . . . . . . .http:// • Enter the SmartStor’s IP address . . . . . . . . . . . . . . .
Chapter 2: Installation and Setup PASM in SmartSYNC To log into PASM in SmartSYNC: 1. SmartSYNC icon In the Windows application tray (lower right corner of the screen), double-click the SmartSYNC icon (right). SmartSYNC opens with the Server Information tab displayed. 2. Click the Open GUI button (right). Open GUI button Your default browser starts and the PASM login screen displays. 3. Type the user name and password in the respective fields, then click the Login button.
SmartStor NS4300N Product Manual Shutting Down the SmartStor To shut down the SmartStor, press and hold the power button for five seconds. See Figure 3. The system status LED turns red, then goes dark. To restart the SmartStor, press the power button again. Figure 3. Press and hold the Power button for 5 seconds Power Button System Status LED Note: This SmartStor is shown without the front door.
Chapter 3: Connecting to the SmartStor • Setting up a Network Drive on a Windows PC (page 21) • Setting up a Network Drive on a UNIX or Linux PC (page 24) • Setting up a Network Drive on a Macintosh PC (page 27) • Connecting a USB Printer to SmartStor (page 31) • Setting up the Print Server on SmartStor (page 32) • Setting up Windows Printing (page 32) • Setting up Linux Printing (page 34) • Setting up Macintosh Printing (page 37) • Connecting a USB Drive (page 39) • Disconnecting a USB D
SmartStor NS4300N Product Manual See “Finding the SmartStor’s IP Address” on page 17. The SmartStor appears in the search results list. SmartStor (NS4300) found on the network 4. Double-click the SmartStor to show the Public folder and any other folders you have created.
Chapter 3: Connecting to the SmartStor 5. Right-click the folder you want and choose Map Network Drive from the dropdown menu. The Map Network Drive dialog box appears. 6. In the Map Network Drive dialog box, choose a drive letter and click the Finish button. 7. Double-click the My Computer icon on your Windows desktop.
SmartStor NS4300N Product Manual The folder on the SmartStor appears under My Computer as a network drive. SmartStor (NS4300) under Network Drives You can now copy files to and from the folder on the SmartStor. Setting up a Network Drive on a UNIX or Linux PC Before you can access the SmartStor from a UNIX or Linux PC, you must configure the SmartStor to communicate with UNIX and Linux. On the Windows PC 1. Start PASM. See “PASM in your Browser” on page 18 or “PASM in SmartSYNC” on page 19. 2.
Chapter 3: Connecting to the SmartStor The UNIX/Linux protocol enables UNIX and Linux PCs to connect to SmartStor. 5. Click the File Sharing icon in the tree. 6. Click the Modify tab. 7. Check the Unix/Linux box, then click the OK button. The UNIX/Linux file sharing enables UNIX and Linux PCs to access folders on the SmartStor. In this case, access is given for the PUBLIC folder. 8. Click the Sharing Setup icon in the tree. 9. Click the UNIX/Linux Sharing tab. 10.
SmartStor NS4300N Product Manual On the UNIX/Linux PC with Command Line Interface 1. Open a terminal window. 2. Create a new folder for the SmartStor. Type mkdir SmartStor and press Enter. 3. Mount the SmartStor. Type mount 192.168.1.194:/VOLUME1/PUBLIC/ SmartStor and press Enter. Note that the IP address shown above is only an example. The IP address you type in your terminal window will be different. “Finding the SmartStor’s IP Address” on page 17.
Chapter 3: Connecting to the SmartStor If this is the first time you accessed this folder, an Authentication dialog box opens. 5. Type the user name and password in the respective fields, then click the OK button. The default user name is admin. The default password is admin. The user name and password are case sensitive. Leave the Domain field blank. The folder opens. You can now copy files to and from the folder on the SmartStor.
SmartStor NS4300N Product Manual 4. Next to Service, click the Enable option, then click the OK button. The Macintosh protocol enables Macintosh PCs to connect to SmartStor. 5. Click the File Sharing icon in the Tree. 6. Click the Modify tab. 7. Check the Macintosh box, then click the OK button. The Macintosh file sharing enables Macintosh PCs to access folders on the SmartStor. In this case, access is given for the PUBLIC folder.
Chapter 3: Connecting to the SmartStor On the Macintosh PC 1. From the Go menu, choose Connect to Server. 2. In the Connect to Server dialog box, type afp://192.168.1.194 and click the Connect button. Note that the IP address shown below is only an example. The IP address you type in the dialog box on your Macintosh will be different. See “Finding the SmartStor’s IP Address” on page 17. Click the + button to add this IP address to the Favorite Servers list. 3.
SmartStor NS4300N Product Manual 4. In the NS4300 dialog box, click the folder you want, then click the OK button. 5. In the NS4300 Welcome screen, click the OK button.
Chapter 3: Connecting to the SmartStor A window opens on the Macintosh desktop to access the folder on the SmartStor. You can now copy files to and from the folder on the SmartStor. Connecting a USB Printer to SmartStor To connect a USB printer to the SmartStor: 1. Set up your printer according to the printer’s Setup Guide or User Manual. 2. Install the printer drivers onto your PC as described in the printer’s Setup Guide or User Manual. 3.
SmartStor NS4300N Product Manual Setting up the Print Server on SmartStor To set up the SmartStor’s print server: 1. Start PASM. See “PASM in your Browser” on page 18 or “PASM in SmartSYNC” on page 19. 2. In the Tree, on the left side of the PASM screen, click the + beside the File & Print icon to expand the Tree. 3. Click the Protocol Control icon, then click the Windows tab. 4. Click the Enable option button beside Services. 5. Click the OK button to save your settings. 6.
Chapter 3: Connecting to the SmartStor If the Connect to dialog box appears, type the user name and password in the respective fields, then click the OK button. The default user name is admin. The default password is admin. The user name and password are case sensitive. 5. Right-click the usbptr1 icon folder and choose Connect... from the dropdown menu. 6. When the warning message about printer drivers appears, click the OK button to continue.
SmartStor NS4300N Product Manual 7. In the Add Printer Wizard, click the Manufacturer and model name of your USB printer, then click the OK button. 8. In the Add Printer Wizard, click the OK button. 9. To verify printer installation, in the Windows Start menu, choose Settings, then Printers and Faxes. The Printers and Faxes screen appears. The usbptr1 is the USB printer on the SmartStor. Setting up Linux Printing This procedure is for a RedHat Enterprise Linux 4 configuration.
Chapter 3: Connecting to the SmartStor 3. Click the Forward button. 4. In the Name field, type a name for the printer, such as NAS_printer, a description, and click the Forward button. 5. From the Select a queue type dropdown menu, choose Network Windows (SMB). 6. Scroll the list and click the triangle icon beside NS4300. USBPTR01 appears below NS4300. USBPTR01 represents the USB printer connected to the SmartStor. 7. Highlight USBPTR01 and click the Forward button.
SmartStor NS4300N Product Manual The user name and password are case sensitive. The Printer Model dialog box opens. 8. From the dropdown menu, choose the manufacturer of your printer. From the model list, highlight the model of your computer. Then click the Forward button. 9. Click the Finish button.
Chapter 3: Connecting to the SmartStor USBPTR01 is added to your printer list. Setting up Macintosh Printing To set up printing on a Macintosh PC: 1. From the Apple Menu, choose System Preferences. 2. Double-click the Print & Fax icon. 3. Click the Setup Printers button. 4. In the Printer List, click the Add icon. The Printer List displays a new panel. 5. 6.
SmartStor NS4300N Product Manual 7. Type the user name and password in the respective fields, then click the OK button. The default user name is admin. The default password is admin. The user name and password are case sensitive. The printer list displays a new panel. 8. Highlight the USBPTR01 in the list. USBPRT01 represents the USB printer connected to the SmartStor. 9. In the Printer Model popup menu, choose the make of your printer. 10. In the Model Name list, choose the model of your printer.
Chapter 3: Connecting to the SmartStor 11. Click the Add button. USBPTR01 is added to your printer list. Connecting a USB Drive To connect a USB drive to the SmartStor, attach the USB cable from your external drive to one of the USB connections on the back of the SmartStor. If you have a USB memory stick, attach it directly to one of the USB connections or use a USB cable, whichever is more convenient.
SmartStor NS4300N Product Manual usbdisk folder does not appear. See “Formatting an External USB Drive or Memory Stick” on page 83. Windows PC The USB drive appears as a folder on the SmartStor when you create a network drive on a Windows PC. USB drive connected to the SmartStor Follow the procedure “Setting up a Network Drive on a Windows PC” on page 21, but choose the usbdisk folder instead of the public folder.
Chapter 3: Connecting to the SmartStor Linux PC The USB drive appears as a folder on the SmartStor when you create a network drive on a Linux PC. Follow the procedure “Setting up a Network Drive on a UNIX or Linux PC” on page 24, but choose the USBDISK folder instead of the PUBLIC folder. Macintosh PC The USB drive appears as a folder on the SmartStor when you create a network drive on a Macintosh PC.
SmartStor NS4300N Product Manual Disconnecting a USB Drive To disconnect a USB drive or memory stick from the SmartStor: 1. Be sure that no files on the USB drive or memory stick are still open. 2. Unplug the USB drive or memory stick from the SmartStor. The SmartStor automatically unmounts the USB drive or memory stick.
Chapter 4: One Touch Backup • Enabling One Touch Backup (page 43) • Creating a Backup Schedule (page 44) • Performing a One Touch Backup (page 45) • Viewing Your Backup Files (page 46) • Restoring Your Backup Files (page 47) One Touch Backup enables you to make a quick, automated backup of a selected folder on your PC, at the touch of a button. You can backup the files in a single folder, multiple folders, or your complete hard disk drive.
SmartStor NS4300N Product Manual 3. On the One Touch Backup tab, click the Enable button for One Touch Backup Services, then click the OK button. Creating a Backup Schedule For each folder you want to backup, you must create a backup schedule. To create a Backup Schedule in SmartSYNC: 1. On the Windows desktop, double-click the SmartSYNC icon (right). 2. In SmartSYNC, click the Schedule tab. 3. Click the Create button. 4. In the Backup Schedule window, verify the Destination.
Chapter 4: One Touch Backup • If you chose daily, choose the time of day in the hour (24-hour clock) and minutes dropdown menu. • If you chose weekly, choose the time of day and day of the week in the hour (24-hour clock), minutes, and day dropdown menus. 10. Click the Finish button. Your Backup Schedule appears in the Schedule tab. Performing a One Touch Backup To perform a One Touch Backup, press the One Touch Backup button on the front of the SmartStor.
SmartStor NS4300N Product Manual Within moments, the folders you specified are backed up onto the SmartStor. The One Touch Backup function backs up all of the folders on your PC for which you created a backup schedule. Viewing Your Backup Files To view your backup files on the SmartStor: 1. On the Windows PC desktop, double-click the My Computer icon. 2. Under Network Drives, double-click the SmartStor. 3. On the SmartStor, find the BACKUP folder.
Chapter 4: One Touch Backup Restoring Your Backup Files Caution The Restore function will overwrite files in the destination folder on your PC. If the backup files on the SmartStor match the names of the files in the restore location folder on your PC, the Restore function will overwrite those files on your PC. If you do not want to overwrite the files on your PC, take one of the following actions: • Move the current files to a different folder on your PC. • Choose a different restore location folder.
SmartStor NS4300N Product Manual In the Folder List, folders are identified by their file structure as it was copied from your PC. The lowest folder in the structure is the one that actually contains the files. 4. 5. Choose a restore location: • Original location – The same folder on your PC from which the files were copied for the backup. • Select a restore location – A folder on your PC that you specify. Click the Start button. The files are copied from the SmartStor to your PC.
Chapter 5: SmartSYNC • Opening the SmartSYNC Window (page 49) • Choosing a Language (page 49) • Closing the SmartSYNC Window (page 50) • Quitting SmartSYNC (page 50) • Displaying the SmartStors on your Network (page 50) • Starting PASM (page 50) • Connecting a Network Drive (page 52) • Deleting Device (Network Drive) Records (page 53) • Performing a Backup (page 53) • Performing a Restore (page 55) • Scheduling a Backup (page 56) • Setting the Default Browser for PASM (page 58) • Vi
SmartStor NS4300N Product Manual Closing the SmartSYNC Window To close the SmartSYNC window, click the X (close) icon at the top right corner of the window. The SmartSYNC window closes but the utility continues to run. To open the SmartSYNC window again, double-click the SmartSYNC icon in the application tray. Quitting SmartSYNC To quit SmartSYNC, click the Exit button (right). Exit button The SmartSYNC utility quits.
Chapter 5: SmartSYNC Your default browser starts and the PASM login screen displays. 3. Type the user name and password in the respective fields, then click the Login button. The default user name is admin. The default password is admin. The user name and password are case sensitive. For more information about PASM, see “Chapter 5: SmartSYNC” on page 49. Also see “Setting the Default Browser for PASM” on page 58.
SmartStor NS4300N Product Manual Connecting a Network Drive To access the folders you create on the SmartStor, you must make them network drives on your PC. See “Adding a Folder” on page 76. To connect a folder on the SmartStor as a network drive: 1. Open the SmartSYNC window. 2. Highlight the SmartStor in the server list, then click the Connect Network Drive button (right). The Connect Network Drive dialog box appears. 3.
Chapter 5: SmartSYNC Deleting Device (Network Drive) Records To delete a drive record only affects SmartSYNC. Deleting a drive record does NOT delete your network drive under My Computer and it does NOT affect the data stored in your SmartStor’s folders. To delete a device record: 1. Open the SmartSYNC window. 2. Highlight a server in the Server List. 3. Click the Remove Device Record button (right). A Device List window appears. 4.
SmartStor NS4300N Product Manual Destinations are identified by drive letters and correspond to a specific folder on the SmartStor. 5. Click the folder you want to backup in the Folder List. Click the + icon to expand the file tree. A checkmark appears beside the selected folder. The backup will include the folder you choose and all subfolders. 6. Do one of the following actions: • To perform the backup now, click Start button.
Chapter 5: SmartSYNC Performing a Restore Caution The Restore function will overwrite files in the destination folder on your PC. Note If you want to run the Windows Backup or Restore Wizard, access the SmartStor as a network drive. See “Setting up a Network Drive on a Windows PC” on page 21. A Restore copies folders from the SmartStor to your PC. To perform a Restore of a chosen folder: 1. Open the SmartSYNC window. 2. Highlight a server in the Server List. 3. Click the Restore tab. 4.
SmartStor NS4300N Product Manual When you are ready perform the backup, click the Tools menu and choose Restore > Start. Scheduling a Backup A Backup copies folders from your PC to the SmartStor. Caution The SmartStor and SmartSYNC cannot restore a failed boot drive in your PC. However, you can use the SmartStor to save your system backup file. See your Windows documentation for information about system backups. Note • Windows does not allow SmartSYNC to access protected folders and files.
Chapter 5: SmartSYNC 9. Choose a setting: • If you chose hours, choose the number of hours from the dropdown menu. • If you chose daily, choose the time of day in the hour (24-hour clock) and minutes dropdown menu. • If you chose weekly, choose the time of day and day of the week in the hour (24-hour clock), minutes, and day dropdown menus. 10. Click the Finish button. Your Backup Schedule appears in the Schedule tab. Also see “Chapter 4: One Touch Backup” on page 43.
SmartStor NS4300N Product Manual Setting the Default Browser for PASM To set the default browser for PASM: 1. Open the SmartSYNC window. 2. Click the Option menu and choose Browser Path... The Setup Browser Path dialog box displays. 3. Click the ... button, then navigate to the browser’s .exe file. 4. Highlight the browser’s .exe file, then click the Open button. 5. Click the OK button to save your setting. Viewing the Event Log To view the Event Log: 1. Open the SmartSYNC window. 2.
Chapter 6: PASM • Connecting to PASM (below) • Choosing a Language (page 62) • Navigating in PASM (page 62) • Setting up SmartStor with the Setup Wizard (page 63) • Managing Users and Groups (page 65) • Managing File & Print Services (page 70) • Managing RAID Volumes (page 79) • Managing Backups (page 84) • Managing the Network Connection (page 88) • Making Management Settings (page 91) • Managing Services (page 96) Connecting to PASM The Promise Advanced Storage Manager (PASM) softwar
SmartStor NS4300N Product Manual PASM in your Browser To log into PASM in your browser: 1. Start your Browser. 2. In the Browser address field, type in the IP address of the SmartStor. See “Finding the SmartStor’s IP Address” on page 17. Note that the IP address shown below is only an example. The IP address you type into your browser will be different. • PASM uses an HTTP connection . . . . . . . . . . . . . . . . . . . . . . .http:// • Enter the SmartStor’s IP address . . . . . . . . . . . . . . .
Chapter 6: PASM PASM in SmartSYNC To log into PASM through SmartSYNC: 1. SmartSYNC icon In the Windows application tray (lower right corner of the screen), double-click the SmartSYNC icon (right). SmartSYNC opens with the Server Information tab displayed. 2. Click the Open GUI button (right). Open GUI button Your default browser starts and the PASM login screen displays. 3. Type the user name and password in the respective fields, then click the Login button. The default user name is admin.
SmartStor NS4300N Product Manual Choosing a Language To choose a language, click the Language menu in the PASM Header and choose the language you prefer. Navigating in PASM The Tree is the primary navigation tool in PASM. Categories of functions listed with a + sign before the icon. Icons for specific functions are listed under the categories. Click the + sign to show the functions. Click the function icons to display their information on the screen. Each function has one or more tabs in its screen.
Chapter 6: PASM Setting up SmartStor with the Setup Wizard If you used the NAS Setup Wizard utility to set up your SmartStor, you do not need to run the Setup Wizard in PASM. If you have not yet set up your SmartStor: 1. 2. In the Tree, click the + beside the Wizard icon, then on the Setup Wizard icon to display the Setup Wizard screen. Click the Next button to start the Setup Wizard. The Step 1 screen appears. 3. Optional. In the Computer Name field, enter a name for the SmartStor.
SmartStor NS4300N Product Manual 11. Check the Enable box to the right of the services you plan to use. • Windows – Enables file access from Windows PCs. Also required to use the SmartStor as a print server. • Unix/Linux – Enables file access from Unix and Linux PCs • Macintosh – Enables file access from Macintosh PCs • FTP – Enables file access from PCs using FTP 12. Optional. Type new names into the Workgroup Name and Computer Description fields. 13. Click the Next button to continue.
Chapter 6: PASM Managing Users and Groups This category includes the following topics: • Viewing a List of Users (page 65) • Creating a User (page 65) • Changing the Administrator’s Password (page 65) • Changing a User's Password (page 66) • Deleting a User (page 66) • Viewing a List of Groups (page 66) • Creating a Group (page 67) • Adding Members to a Group (page 67) • Removing Members from a Group (page 67) • Deleting a Group (page 68) • Viewing Quotas (page 68) • Setting Quotas (
SmartStor NS4300N Product Manual 3. Click the Change Password tab. 4. Type a new password into the fields provided. 5. Click the OK button. If you forget your new password, you reset the SmartStor to the default Administrator’s password. See “Restoring the Default Password” on page 124. Changing a User's Password To change a user’s password: 1. In the Tree, click the + beside the Users & Groups icon. 2. Click the User Management icon. 3. Click the Change Password tab. 4.
Chapter 6: PASM Creating a Group Groups are composed of users. You can assign permissions to a group, the same as you would do with individual users. You can create up to 256 groups. To create a group: 1. In the Tree, click the + beside the Users & Groups icon. 2. Click the Group Management icon. 3. Click the Create tab. 4. Type a group name in the field provided. 5. Click the OK button. Adding Members to a Group You must create a group before you can assign members to it.
SmartStor NS4300N Product Manual Deleting a Group You must remove all members from the group before you can delete the group. See “Removing Members from a Group” on page 67. To delete a group: 1. In the Tree, click the + beside the Users & Groups icon. 2. Click the Group Management icon. 3. Click the Delete tab. 4. Click the option button next to the group you want to delete. 5. Click the OK button. Viewing Quotas Quotas are portions of storage space that you assign to each user or group.
Chapter 6: PASM 6. If you chose Limited Quota, type a number into the field provided. This number represents how many MB of data the user or group can access. 7. Click the OK button. Note If you set different size quotas for the user and the group, SmartStor will use the smaller quota.
SmartStor NS4300N Product Manual Managing File & Print Services This category includes the following topics: • Setting up Windows Access (page 70) • Setting up UNIX/Linux Access (page 71) • Setting up for Macintosh Access (page 72) • Setting up for FTP Access (page 73) • Setting up your Print Server (page 74) • Setting up your DLNA Server (page 74) • Viewing a List of Folders (page 75) • Modifying Folder Services (page 75) • Adding a Folder (page 76) • Deleting a Folder (page 76) • Set
Chapter 6: PASM 8. Optional. If you chose an Workgroup, enter the Workgroup name into the field provided: See your Network Administrator for help with this information. 9. Click the OK button to save your settings. 10. In the Tree, click the + beside the Sharing Setup icon. 11. Click the Windows Sharing tab. 12. Choose a folder from the Folder Name dropdown menu. 13. In the User/Group list, highlight the name of a user or group. Group names are preceded by the @ character. 14.
SmartStor NS4300N Product Manual 7. Click the OK button to save your settings. 8. In the Tree, click the + beside the File Sharing icon. 9. Click the Modify tab. 10. From the Folder name dropdown menu, choose the folder you want to access. 11. Check the UNIX/Linux box. 12. Click the OK button to save your settings. 13. In the Tree, click the + beside the Sharing Setup icon. 14. Click the UNIX/Linux Sharing tab. 15. Choose a folder from the Folder Name dropdown menu. 16.
Chapter 6: PASM Setting up for FTP Access Follow this procedure to set up FTP access for your folders: 1. In the Tree, click the + beside the File & Print icon. 2. Click the Protocol Control icon. 3. Click the FTP Sharing tab. 4. Click the Enable option button beside Services. 5. Type a Command Port number into the field provided. Port 21 is typically used for the Command Port. 6. Optional. If you want to specify a range of passive data port numbers, type those numbers into the fields provided.
SmartStor NS4300N Product Manual Setting up your Print Server Follow this procedure to set up the SmartStor as a printer server: 1. In the Tree, click the + beside the File & Print icon. 2. Click the Protocol Control icon. 3. Click the Windows tab. 4. Click the Enable option button beside Services. 5. Click the OK button to save your settings. 6. Click the Printer Server tab. 7. Click the Enable option button beside Printer Server. 8. Click the OK button to save your settings.
Chapter 6: PASM The media content directory is /VOLUME1/PLUGINAPP/DLNA/. This is a shared folder created when you install the DLNA plug-in. The directory has three subdirectories: PICTURE, MUSIC, and VIDEO. With the DLNA plug-in, SmartStor supports these media formats: • Picture – bmp, gif, jpg, jpeg, png, tif • Music – mp3, pcm, wma • Video – avi, mpg, mpeg, wmv, tts, vob Viewing a List of Folders A folder is the entity that appears as a Network Drive on your PC. To view the list of folders: 1.
SmartStor NS4300N Product Manual Adding a Folder A folder is the entity that appears as a Network Drive on your PC. To add a folder: 1. In the Tree, click the + beside the File & Print icon. 2. Click the File Sharing icon. 3. Click the Create tab. 4. From the Volume dropdown menu, choose the RAID Volume in which you want to create a new folder. 5. In the Folder Name field, type a name for your new folder. 6. Check the boxes beside the services you want to use. 7. Click the OK button.
Chapter 6: PASM Setting up Windows Sharing for a Folder Windows sharing assigns user access the folders on your SmartStor. By default all users and groups have read-only access. To set up Windows sharing for a folder: 1. In the Tree, click the + beside the File & Print icon. 2. Click the Sharing Setup icon. 3. Click the Windows Sharing tab. 4. From the Volume dropdown menu, choose the RAID Volume containing the folder you want to modify. 5.
SmartStor NS4300N Product Manual Be sure the UNIX/Linux service is running for this folder. See “Setting up UNIX/Linux Access” on page 71. Setting up FTP Sharing for a Folder FTP sharing assigns user access the folders on your SmartStor. By default all users and groups have read-only access. To set up FTP sharing for a folder: 1. In the Tree, click the + beside the File & Print icon. 2. Click the Sharing Setup icon. 3. Click the FTP Sharing tab. 4.
Chapter 6: PASM Managing RAID Volumes This category includes the following topics: • Viewing RAID Volume Status (page 79) • Viewing Disk Drive Information (page 80) • Creating a RAID Volume (page 80) • Designating a Spare Drive (page 81) • Migrating a RAID Volume (page 81) • Deleting a RAID Volume (page 82) • Viewing an External USB Drive or Memory Stick (page 83) • Formatting an External USB Drive or Memory Stick (page 83) Viewing RAID Volume Status RAID status refers to the disk drives on
SmartStor NS4300N Product Manual Viewing Disk Drive Information To view information about a disk drive: 1. 2. In the Tree, click the + beside the RAID & File System icon. Click the RAID Management icon. The RAID Status tab displays the current RAID system and its status. 3. In the Disk List, double-click a disk drive icon. The disk drive information displays under Disk Status.
Chapter 6: PASM Designating a Spare Drive If you have an unassigned disk drive, you can assign it as a spare drive. For more information, see “Spare Drive” on page 107 and “Automatic Rebuilding” on page 108. To assign a spare drive: 1. In the Tree, click the + beside the RAID & File System icon. 2. Click the RAID Management icon. 3. Click the Create tab. 4. From the RAID Level dropdown menu, choose Spare Disk. 5.
SmartStor NS4300N Product Manual Deleting a RAID Volume Caution When you delete a RAID Volume, you delete all the folders in the RAID volume and all the data saved in the folders. Back up any important data before you delete a RAID Volume. Note You cannot delete a RAID Volume while a background activity is running, such as Migration or Rebuild. Wait until these activities are completed. To delete a RAID Volume: 1. In the Tree, click the + beside the RAID & File System icon. 2.
Chapter 6: PASM Viewing an External USB Drive or Memory Stick To view a USB drive or memory stick attached to the SmartStor: 1. 2. In the Tree, click the + beside the RAID & File System icon. Click the RAID Management icon. The USB drive or memory stick appears as a USB External Disk 3. Click the File System Management icon. The USB drive or memory stick appears as a Volume called USBDISK.
SmartStor NS4300N Product Manual Managing Backups This category includes the following topics: • Viewing a List of Snapshot Backups (page 84) • Setting up a Snapshot Backup (page 84) • Scheduling a Snapshot Backup (page 85) • Recovering Snapshot Backups (page 85) • Viewing the NAS Replication Schedule (page 86) • Setting up NAS Replication (page 86) • Enabling One Touch Backup (page 87) Viewing a List of Snapshot Backups To view the list of Snapshot backups: 1.
Chapter 6: PASM Scheduling a Snapshot Backup To schedule a Snapshot Backup: 1. In the Tree, click the + beside the Backup icon. 2. Click the Snapshot Backup icon. 3. Click the Schedule tab. 4. Click the option you want from the Schedule Type list. 5. 6. • Disable – No snapshots will be taken. • Do it at once – Snapshots will be taken now, one time only. • Time interval by hour – Snapshots will be taken at the hourly interval you choose from the dropdown menu.
SmartStor NS4300N Product Manual Viewing the NAS Replication Schedule NAS Replication is a feature that uses one SmartStor to backup the data on another SmartStor. The two SmartStor systems must be on the same network. To view the NAS Replication schedule: 1. 2. In the Tree, click the + beside the Backup icon. Click the NAS Replication icon. The current schedule displays on the Information tab.
Chapter 6: PASM 6. 7. Under Schedule, click the option button for the schedule type you want: • Disable – Disables NAS Replication • Do it at once – Performs a NAS Replication when you click the OK button. • Time interval by hour – Set an hourly interval for NAS Replications to happen. • Daily – Sets the time of day when the NAS Replications happen. • Weekly – Sets the time of day and day of the week when the NAS Replications happen. Click the OK button.
SmartStor NS4300N Product Manual Managing the Network Connection This category includes the following topics: • Viewing Network Setup Information (page 88) • Making Network Settings (page 88) • Working with Jumbo Frames (page 89) • Setting up your DDNS Service (page 90) Viewing Network Setup Information To view network setup information: 1. 2. In the Tree, click the + beside the Network icon. Click the Network Setup icon.
Chapter 6: PASM 8. Optional. If you chose Specify an IP address, enter the following settings in the fields provided: • IP Address • Subnet Mask • Default Gateway IP Address • Primary Domain Name Server IP Address • Secondary Domain Name Server IP Address See your Network Administrator for help in making these settings. 9. Click the OK button to save your settings.
SmartStor NS4300N Product Manual Setting up your DDNS Service The Dynamic Domain Name Server service enables you to keep the same domain name even though your IP address changes. You must register with Dynamic Network Services in order to obtain your domain name, user name, and password. Follow this procedure to set up the DDNS service: 1. In the Tree, click the + beside the Network icon. 2. Click the Network Setup icon. 3. Click the DDNS tab. 4. Click the Enable option button beside Services. 5.
Chapter 6: PASM Making Management Settings This category includes the following topics: • Viewing Service Status (page 91) • Viewing the Event Log (page 92) • Setting up SMTP Authentication (page 92) • Viewing the Email Alert List (page 93) • Adding an Email Alert Recipient (page 93) • Deleting an Email Alert Recipient (page 93) • Upgrading the System Firmware (page 93) • Enabling and Disabling the Buzzer (page 94) • Viewing UPS Status (page 94) • Setting up a UPS (page 95) Viewing Serv
SmartStor NS4300N Product Manual Viewing the Event Log The event log keeps a log of the 20 most recent events on the SmartStor. You can use this information to review your actions and to diagnose problems. To view the Event Log: 1. 2. In the Tree, click the + beside the Management icon. Click the Event Log icon. A list of the 20 most recent events displays on the Event Log tab. Events are ranked in severity as Information, Warning, and Error.
Chapter 6: PASM Viewing the Email Alert List The SmartStor will send alerts via email to the recipients you designate. To view a list of Email Alert recipients: 1. In the Tree, click the + beside the Management icon. 2. Click the Mail Alert icon. The list of recipients displays on the Mail List tab. See “Checking Your Email Inbox” on page 124 for an example of an email alert message. Adding an Email Alert Recipient You can have up to 32 Email Alert recipients. To add an Email Alert recipient: 1.
SmartStor NS4300N Product Manual Enabling and Disabling the Buzzer The SmartStor has a buzzer that sounds when the SmartStor is finished booting and when a problem is detected. The buzzer is enabled by default. Promise recommends that you leave the buzzer enabled. To disable the buzzer: 1. In the Tree, click the + beside the Management icon. 2. Click the Buzzer icon. 3. Click the Disable option button. 4. Click the OK button.
Chapter 6: PASM Setting up a UPS To set up a UPS: 1. Attach the APC UPS to one of the SmartStor’s USB ports. 2. In the Tree, click the + beside the Management icon. 3. Click the APC UPS icon. 4. Click the Setup tab. The Setup tab enables you to tell the SmartStor how and when to shutdown after a power failure.
SmartStor NS4300N Product Manual Managing Services This category includes the following topics: • Setting System Date and Time (page 96) • Running the Network Time Protocol (page 96) • Viewing the Results of NTP Synchronization (page 97) • Rebooting the SmartStor (page 97) • Shutting Down the SmartStor (page 98) • Restarting the SmartStor (page 98) • Locating the SmartStor (page 98) • Viewing System Information (page 99) • Viewing Enclosure Information (page 99) Setting System Date and Ti
Chapter 6: PASM 8. 9. Under Schedule, choose one of the options: • Disable – Disables NTP synchronization • Do it at once – Performs a synchronization when you click the OK button. • Time interval by hour – Set an hourly interval for a synchronization to happen. • Daily – Sets the time of day when the synchronization happens. • Weekly – Sets the time of day and day of the week when the synchronization happens. Click the OK button.
SmartStor NS4300N Product Manual Shutting Down the SmartStor The only time you need to shut down the SmartStor is to replace the disk drive cooling fan or the power supply. See “Appendix B: Maintenance” on page 145. During and after the shutdown, none of your folders will be accessible from your networked PCs. Using PASM To shut down the SmartStor: 1. In the Tree, click the + beside the System icon. 2. Click the Reboot / Shutdown icon. 3. Click the Shutdown option. 4. Click the OK button. 5.
Chapter 6: PASM Viewing System Information To view system information: 1. In the Tree, click the + beside the System icon. 2. Click the System Information icon. 3. Click the System Information tab. System Information includes: • Operating System – Embedded Linux • Firmware Version – Changes when you upgrade the firmware.
SmartStor NS4300N Product Manual 100
Chapter 7: Technology Background • Introduction to RAID (below) • Choosing a RAID Level (page 106) • Spare Drive (page 107) • Partition and Format (page 108) • RAID Volume Migration (page 109) Introduction to RAID RAID (Redundant Array of Independent Disks) allows multiple disk drives to be combined together into a RAID Volume. You create a RAID Volume on your SmartStor when you perform the setup procedure, either in the NAS Setup Wizard or the PASM Setup Wizard.
SmartStor NS4300N Product Manual RAID 0 – Stripe When a RAID Volume is striped, the read and write blocks of data are interleaved between the sectors of multiple disk drives. Performance is increased, since the workload is balanced between drives or “members” that form the RAID Volume. Identical drives are recommended for performance as well as data storage efficiency. Data Stripe disk drives Figure 1.
Chapter 7: Technology Background RAID 1 – Mirror When a RAID Volume is mirrored, identical data is written to a pair of disk drives, while reads are performed in parallel. The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner. Whichever drive is not busy and is positioned closer to the data will be accessed first. With RAID 1, if one disk drive fails or has errors, the other mirrored disk drive continues to function.
SmartStor NS4300N Product Manual RAID 5 – Block Striping with Distributed Parity RAID 5 organizes block data and parity data across the disk drives. Generally, RAID level 5 tends to exhibit lower random write performance due to the heavy workload of parity recalculation for each I/O. RAID 5 works well for file, database, application and web servers. Distributed Parity Data Blocks disk drives Figure 3.
Chapter 7: Technology Background RAID 10 – Mirror / Stripe Mirror/Stripe combines both of the RAID 0 and RAID 1 types. RAID 10 can increase performance by reading and writing data in parallel while protecting data with duplication. At least four disk drives are needed for RAID 10 to be installed. With a four-disk-drive RAID Volume, one drive pair is mirrored together then striped over a second drive pair. Data Stripe Data Mirror disk drives Figure 4.
SmartStor NS4300N Product Manual Choosing a RAID Level There are several issues to consider when choosing the RAID level for your Volume. The following discussion summarizes some advantages, disadvantages and applications for each choice.
Chapter 7: Technology Background RAID 5 Advantages Disadvantages High Read data transaction rate Disk failure has a medium impact on throughput Medium Write data transaction rate Good aggregate transfer rate Most versatile RAID level Recommended applications for RAID 5: • File and Application servers • WWW, E-mail, and News servers • Intranet servers RAID 10 Advantages Disadvantages Implemented as a mirrored RAID Volume whose segments are RAID 0 RAID Volumes Very high disk overhead – uses only
SmartStor NS4300N Product Manual You must designate a disk drive as a Spare. By default, and unassigned disk drive is Free. Use PASM to designate the Free disk drive as a Spare. See Maintaining a spare drive is a good precaution to protect your RAID Volume integrity in the event of disk drive failure. Automatic Rebuilding When a disk drive in your RAID 1, 5, or 10 Volume fails, and a replacement disk drive becomes available, the RAID Volume will rebuild itself to the new disk drive automatically.
Chapter 7: Technology Background RAID Volume Migration Migration is the process of: • Changing the RAID level • Adding disk drives but keeping the same RAID level In the migration process, the existing RAID Volume is called the Source. The proposed RAID Volume is called the Target. Each target RAID Volume has certain requirements and they are different for each RAID level. You must meet all of the requirements in order to successfully migrate a RAID Volume.
SmartStor NS4300N Product Manual RAID 5 A RAID 5 source Volume can migrate to the following target RAID levels: Target Requirements RAID 0 Can use same number of disk drives. RAID 5 Add a disk drive. RAID 10 A RAID 10 source Volume cannot migrate or add more disk drives.
Chapter 8: Troubleshooting • Responding to an Audible Alarm (page 111) • Checking the System Status LED (page 112) • Checking Disk Status LEDs (page 112) • Replacing a Failed Disk Drive (page 113) • Checking RAID Volume Status in PASM (page 113) • Checking File System Status in PASM (page 115) • Checking the Event Log in PASM (page 116) • Checking Enclosure Status in PASM (page 120) • Resolving Connections with SmartSYNC (page 121) • Solving Network Connection Problems (page 123) • Rest
SmartStor NS4300N Product Manual Checking the System Status LED The SmartStor system status LED (see Figure 1.) reports the condition of the Enclosure fan and power supply: • Green – Normal Enclosure function • Amber – There is a problem with the fan or power supply • Red – The fan, power supply, or file system has failed If your SmartStor is configured to work with a UPS, it will continue to run after a power supply failure. Checking Disk Status LEDs The disk status LEDs (see Figure 1.
Chapter 8: Troubleshooting Replacing a Failed Disk Drive If a disk drive fails, the Disk Status LED is red. See Figure 1. If the disk drive belongs to a RAID Volume, the Volume goes Critical or Offline. See “Checking RAID Volume Status in PASM” on page 113. Replace the failed disk drive with a new disk drive of the same or slightly greater capacity. You do not have to power down the SmartStor. 1. Open the SmartStor’s front door. 2. Pull out the drive carrier with the failed drive. 3.
SmartStor NS4300N Product Manual Figure 2. PASM reports a Critical RAID Volume RAID Critical icon Rebuild in progress SmartStor Responds to a Critical RAID Volume How the SmartStor responds to a Critical RAID Volume depends on the RAID level of your Volume and whether you have a spare drive available: • For a RAID 1 Volume or a three-drive RAID 5 Volume, if a spare drive is available, the RAID Volume begins rebuilding itself automatically.
Chapter 8: Troubleshooting When the SmartStor’s memory does not recognize the RAID Volume, so PASM displays the RAID Volume as invalid. See Figure 3. Use the Recover function to validate the RAID Volume. The Recover tab is only active when an invalid RAID Volume is present and can be recovered. Figure 3. An invalid RAID Volume in PASM RAID Critical icon Recover tab is active RAID Volume is functional Using the Recover Function To validate the RAID Volume: 1.
SmartStor NS4300N Product Manual To view File System status: 1. Start PASM. See “PASM in your Browser” on page 60. Or see “PASM in SmartSYNC” on page 61. 2. In the Tree, click the + beside the RAID & File System icon. 3. Click the File System Management icon. 4. Look for the RAID Volume icon on the File System Status tab. If the RAID Volume icon is Critical (has a yellow !), the file system contains errors and you must rebuild the file system. See below.
Chapter 8: Troubleshooting Figure 4. The PASM Event Log 4. Check the Event Log for reports of disk drive failure or other problems. Responding to Events All events are reported in the Event Log. Most events are simply reports that the SmartStor is responding to your commands. Many events are also reported via email. The SmartStor’s buzzer sounds for serious events that require your attention.
SmartStor NS4300N Product Manual Reported Event Corrective Action File system capacity Reduce the number or size of the files or expand the usage of volume X is over volume size. See “Migrating a RAID Volume” on 90%. page 81. File system capacity usage of volume X is 100%. Rebuilding file system... The file system is being rebuild by user action. NAS Replication NAS replication is completed. NAS replication has finished. Normal. System is busy.
Chapter 8: Troubleshooting Reported Event Corrective Action System was shut down abnormally. The SmartStor shut down incorrectly the last time. See “Shutting Down the SmartStor” on page 98. CPU temperature is higher than 50°C/122°F. System will shut down. Allow the SmartStor to cool for several minutes. Then restart the SmartStor and check system temperature and fan operation. See page 120. System temperature is higher than 50°C/122°F. System will shut down.
SmartStor NS4300N Product Manual Reported Event Corrective Action Migration or Rebuilding RAID Volume Migration or Rebuild was paused on array X paused at Y%. temporarily by user action. Migration or Rebuilding on array X resumed at Y%. RAID Volume Migration or Rebuild was paused and then resumed by user action. Migration or Rebuilding on array X completed. RAID Volume Migration or Rebuild has finished. Normal.
Chapter 8: Troubleshooting Figure 5. The Enclosure Information tab with malfunctions shown Overheat icon Failed fan icon Out-of-spec power icon The corrective action you take depends on the nature of the problem: • If CPU temperature is above specification: • Be sure there is adequate air flow around the SmartStor. • Be sure the ambient temperature is below 35°C (95°F). • Check the fan speed. • If the fan speed is below specification, contact Technical Support. See page 130.
SmartStor NS4300N Product Manual Figure 6. Power Button, System Status and Ethernet Activity LEDs Power Button System Status LED Ethernet Activity LED Multiple Network Connections If your PC has multiple network connections, you must verify that SmartSYNC is looking on the network where the SmartStor is installed: 1. Open SmartSYNC. In the Windows application tray (lower right corner of the screen), double-click the SmartSYNC icon. SmartSYNC icon 2.
Chapter 8: Troubleshooting Solving Network Connection Problems Most network connection problems are the result of poor connections. When the SmartStor is fully booted and connected to the network, the Ethernet Activity LED indicates status and activity: • Green – Network link is properly connected • Flashing Green – Network Activity • Dark – No Connection See Figure 6.
SmartStor NS4300N Product Manual Checking Your Email Inbox If you enabled Mail Alert in PASM, the SmartStor will send you an email message when a problem arises. Look for a message from “root.” Figure 8. Email message from the SmartStor. See “Adding an Email Alert Recipient” on page 93 for more information about email alerts. Restoring the Default Password Normally, you change your password in PASM. See “Changing the Administrator’s Password” on page 65.
Chapter 8: Troubleshooting Figure 9. Reset button and System Status LED Reset button System Status LED Resolving a Windows Firewall Issue If you a running a personal firewall on your Windows PC, the firewall might prevent the you from accessing the SmartStor over your network. Follow this procedure to add an exception for the SmartStor: 1. From the Windows Start menu, choose Settings, then Network Connections. The Network Connections window opens. 2.
SmartStor NS4300N Product Manual The Windows Firewall dialog box opens. 5. Click the Advanced tab. 6. Under Network Connection Setting, click the Settings button. The Advanced Settings dialog box opens. 7. Click the Add button. The Service Settings dialog box opens. 8. In the Description of service field, type Promise NAS utility. 9. In the Name or IP address field, type the IP address of the SmartStor. See “Finding the SmartStor’s IP Address” on page 17. 10.
Chapter 9: Support • Frequently Asked Questions (below) • Contacting Technical Support (page 130) • Limited Warranty (page 133) • Returning Product For Repair (page 135) Frequently Asked Questions Also see “Chapter 8: Troubleshooting” on page 111. The SmartStor worked OK until I turned it off. When I turned it on again, my Windows network drive connection no longer works. When you powered up the SmartStor, the DHCP server assigned a different IP address to the SmartStor.
SmartStor NS4300N Product Manual I tried to connect my SmartStor as a network drive using SmartSYNC, but Windows displayed an error message. There might be an IP address conflict between the SmartStor and another device on your network. See your Network Administrator for assistance. I cannot log into the SmartStor with through the AD Domain. Be sure you use a “domain name\user name” when you log into the SmartStor using SMB, FTP, or AFP. You must use the “\” character.
Chapter 9: Support Can I do a One Touch Backup or a regular Backup on a protected folder or file on my Windows PC? No. Windows does not allow SmartSYNC to access protected folders and files. If you want to perform a backup, you must first disable protection on your folders and files. Which FTP clients are compatible with the SmartStor’s FTP server? Promise recommends FTP clients that support Unicode, such as Filezilla or Smart FTP for Windows, Filezilla for Linux, and Transmit v3.5.5 for Macintosh.
SmartStor NS4300N Product Manual Contacting Technical Support Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.
Chapter 9: Support Europe, Africa, Middle East E-mail Support e-Support On-Line Fax Support +31 (0) 40 256 9463 Attn: Technical Support Phone Support +31 (0) 40 235 2600 If you wish to write us for support: Promise Technology Europe B.V.
SmartStor NS4300N Product Manual Taiwan E-mail Support e-Support On-Line Fax Support +886 3 578 2390 Attn: Technical Support Phone Support +886 3 578 2395 (ext. 8811) If you wish to write us for support: Promise Technology, Inc. 2F, No. 30, Industry E. Rd. IX Science-based Industrial Park Hsin-Chu 30075, Taiwan (R.O.C.
Chapter 9: Support Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the delivery of the product to the original end user: a) the product will conform to Promise’s specifications; b) the product will be free from defects in material and workmanship under normal use and service.
SmartStor NS4300N Product Manual No other document, statement or representation may be relied on to vary the terms of this limited warranty. Promise’s sole responsibility with respect to any product is to do one of the following: a) replace the product with a conforming unit of the same or superior product; b) repair the product.
Chapter 9: Support Returning Product For Repair If you suspect a product is not working properly, or if you have any questions about your product, contact our Technical Support Staff through one of our Technical Services, making sure to provide the following information: • Product model and serial number (required) • Return shipping address • Daytime phone number • Description of the problem • Copy of the original purchase invoice The technician will assist you in determining whether the product
SmartStor NS4300N Product Manual You are responsible for the cost of insurance and shipment of the product to Promise. Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty. When repairing returned product(s), Promise may replace defective parts with new or reconditioned parts, or replace the entire unit with a new or reconditioned unit.
Appendix A: Setup Wizard Advanced Mode The NAS Setup Wizard performs the setup procedures on your SmartStor. To set up your SmartStor: 1. From the Windows Start menu, choose Programs, then Promise NAS Utility, and then NAS Setup Wizard. The NAS Setup Wizard welcome screen appears. 2. From the Choosing a language dropdown menu, choose the language you prefer. 3. Choose an Initiation Mode.
SmartStor NS4300N Product Manual The rest of the setup instructions describe Advanced mode. For setup instructions using Express mode, see “Setting up the SmartStor” on page 13. 4. Click Next >> to continue. The Discovering Promise NAS screen appears. 5. Highlight the SmartStor you are initiating, then click Next >> to continue. The Login dialog box appears. 6. Type admin into the Password field, then click OK. The Administrator and password are case sensitive.
Appendix A: Setup Wizard Advanced Mode 7. From the dropdown menus, choose your: • Time Zone • Year • Month • Date • Time in hours (24 hour clock), minutes and seconds Click Next >> to continue. The Making Network Settings screen appears.
SmartStor NS4300N Product Manual 8. In the Making Network Settings screen, choose one of the following: • Obtain network settings automatically... – If you have a DHCP server on your network with IP addresses available, and you want the SmartStor to obtain the network settings from the DHCP server, choose this option.
Appendix A: Setup Wizard Advanced Mode 9. Type your entries into the fields provided: • Computer Name – The SmartStor’s Server Name in SmartSYNC • IP address • Subnet Mask • Default Gateway • Primary DNS • Secondary DNS Note See your Network Administrator for help in making these settings. Promise suggests that you set the first three octets of the SmartStor’s IP address to match the first three octets of your PC’s IP address.
SmartStor NS4300N Product Manual 10. In the Protecting Your Data screen: • Check the Create new storage box if you are setting up the SmartStor for the first time. The Wizard creates a RAID array, a default volume, and a default folder called Public. • UNcheck the Create new storage box if you already have a RAID and file system on your SmartStor. By unchecking the box the Wizard will leave your existing file system intact.
Appendix A: Setup Wizard Advanced Mode storage but there will be no fault tolerance to protect your data if one of the disk drives fails. Click Next >> to continue. The Assigning a Network Device Name screen appears. 11. Select a Device Name or drive letter to represent the SmartStor as a network drive. The list begins with Z and goes in reverse alphabetical order. Click Next >> to continue. The Reviewing Your Settings screen appears.
SmartStor NS4300N Product Manual 12. Review your settings and click Finish to begin the system initiation. A System Message appears. 13. In the System Message, click OK to finish the system initiation. The Wizard creates a RAID Volume and a default folder called Public. If two disk drives are installed in your SmartStor, the Wizard creates a RAID 1 Volume. If three or four disk drives are installed, the Wizard creates a RAID 5 Volume.
Appendix B: Maintenance • Upgrading the Firmware (below) • Installing Application Plug-ins (page 147) • Connection Problems After Restart (page 148) Upgrading the Firmware Follow this procedure to upgrade the firmware on your SmartStor. Downloading the Upgrade File To download the upgrade file: 1. Download the latest firmware upgrade file from http://www.promise.com/ support onto your PC. 2. Copy the firmware upgrade file from your PC to a folder on the SmartStor. Installing the Upgrade File 1.
SmartStor NS4300N Product Manual Rebooting the SmartStor During the reboot, none of your folders will be accessible from your networked PCs. To reboot the SmartStor: 1. In the Tree, click the + beside the System icon. 2. Click the Reboot / Shutdown icon. 3. Click the Reboot option. 4. Click the OK button. 5. In the confirmation box, click the OK button. The reboot runs automatically.
Appendix B: Maintenance Installing Application Plug-ins Application plug-ins are enhancements to SmartStor’s capabilities. The DLNA server, which enables SmartStor to support the UPnP protocol, is one example of an application plug-in. Follow this procedure to install an application plug-in on your SmartStor. Downloading the Plug-in File To download the plug-in file: 1. Download the plug-in file you want from http://www.promise.com/support onto your PC. 2.
SmartStor NS4300N Product Manual Connection Problems After Restart If your SmartStor’s network settings were set to Obtain an IP address automatically, your DHCP server might assign a different IP address to the SmartStor when you restart the SmartStor after is was shutdown for repairs. This condition does not apply if you assigned your SmartStor’s IP address manually. If you experience network drive or printer connection failures, check the SmartStor’s current IP address.
Appendix C: GNU General Public License This product includes copyrighted third-party software licensed under the terms of the GNU General Public License. Please see the GNU General Public License (“GPL”) for the exact terms and conditions of this license at www.gnu.org. The GPL source code incorporated into the product is available for free download at our web site http://www.promise.com/support/download/download_eng.asp. Subject to GPL, you may re-use, re-distribute and modify the GPL source code.
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Index backup server 86 backup software 4 Browser Path 12 browser support 4, 17 browser, default 58 buttons exit 50 Extend File System 81 One Touch Backup 6, 45 open GUI 19, 50 power 6, 121 reset 125 buzzer enable/disable 94 one beep 8 patterns 111 A about this manual 1 action status, RAID Volume 79 AD domain 70, 128 add 80 email alert recipient 93 folder 64, 76 group 67 group member 67 RAID Volume 80 spare drive 81 user 63, 65 Add Printer Wizard 34 Administrator’s password, change 65 APC UPS 95 applicat
SmartStor NS4300N Product Manual dynamic domain name server 90 D date and time 96, 138 date and time settings 13 DCHP server 63 DDNS 90 default browser, setting 58 default gateway 63, 88, 89, 141 delete device record 53 email alert recipient 93 folder 76 group 68 group member 67 RAID Volume 82 user 66 device name 15, 52, 143 DHCP server 13, 88, 140 disconnect USB drive 42 disk drive assign to RAID Volume 64 events 119 installing 7 replace 113 SATA 7 view 80 disk drives, moving to a different SmartStor 11
Index file protocol support 3 file system events 117 rebuilding 116 status 115 files backup 46 protected 43, 56 restore backup 47 finding SmartStor’s IP address firewall, Windows 125 firmware, updating 145 folder add 64, 76 delete 76 FTP sharing 78 names 128 protected 43, 56 select for backup 44, 54 services 75 UNIX/Linux sharing 77 view 75 view backup 54 Windows sharing 77 formatting memory stick 83 RAID Volume 80 USB drive 83 free disks 80 FTP access setup 73 client encoding 73 clients 128, 129 sharing s
SmartStor NS4300N Product Manual Linux, cont.
Index R PASM, cont.
SmartStor NS4300N Product Manual restore, cont. performing 55 restore location, backup files 48 RJ45 connector 7 SmartStor, cont.
Index system backup file 56 events 118 system status LED 8, 112, 121, 124 system temperature T temperature, CPU time zone 138 user, cont.
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