User's Manual

SmartStor NS4300N Product Manual
130
Contacting Technical Support
Promise Technical Support provides several support options for Promise users to
access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most efficient service
and support.
If you decide to contact us, please have the following information available:
• Product model and serial number
• BIOS, firmware, and driver version numbers
• A description of the problem / situation
• System configuration information, including: motherboard and CPU type,
hard drive model(s), SAS/SATA/ATA/ATAPI drives & devices, and other
controllers.
Technical Support Services
United States
Promise Online™ Web Site http://www.promise.com/support
(technical documents, drivers, utilities, etc.)
E-mail Support e-Support On-Line
Fax Support [phone] Attn: Technical Support
Phone Support [phone] option 4
If you wish to write us for
support:
Promise Technology, Inc.
580 Cottonwood Drive
Milpitas, CA 95035, USA