SUPERSWAP 4600 USER MANUAL Version 1.
SuperSwap 4600 User Manual Copyright © 2006 Promise Technology, Inc. All Rights Reserved. Copyright by Promise Technology, Inc. (Promise Technology). No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise Technology. Trademarks Promise, and the Promise logo are registered in U.S. Patent and Trademark Office. All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.
Notices Radio Frequency Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy, and, if not installed and used in accordance with the instruction may cause harmful interference to radio communications.
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Contents Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Key Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Chapter 1: Introduction • About This Manual, below • Overview, page 2 • Specifications, page 3 • Key Features, page 3 Thank you for purchasing Promise Technology’s SuperSwap 4600 internal disk drive enclosure. About This Manual This User Manual describes how to setup, use and maintain the SuperSwap 4600 internal disk drive enclosure. This manual includes a full table of contents, chapter task lists, and crossreferences to help you find the specific information you are looking for.
SuperSwap 4600 User Manual Overview The SuperSwap 4600 drive enclosure installs easily into three contiguous 5.25inch component bays in your personal computer or workstation. SuperSwap 4600 drive carrier and enclosure extend the data storage capabilities of your system by adding up to four additional 3.5-inch or 2.5-inch form factor Serial ATA (SATA) disk drive or Serial Attached SCSI (SAS) disk drive to your system.
Chapter 1: Introduction Power Connector (1of 3) Fan (1of 2) SATA Connector (1 of 4) Management Connector Sequential Startup Switch Daisy-Chain Connector (1 of 2) Figure 2. SuperSwap 4600 Rear View Specifications • Fits most 3.5-inch and 2.5-inch form factor SATA or SAS disk drives • Occupies three contiguous 5.
SuperSwap 4600 User Manual • Supports standard 10,000 rpm and 15,000 rpm SAS disk drives • Combine with Promise Serial ATA RAID products to provide striping (RAID 0), mirroring (RAID 1), distributed parity (RAID 5) and mirroring/striping (RAID 10) at the hardware level • Supports Promise Serial ATA RAID products • Supports hot-swapping of disk drives • Global LED displays high-level condition of the SuperSwap enclosure • Status LEDs indicate high-level condition of the disk drives • Activity L
Chapter 2: Installation • Unpack your SuperSwap 4600 (below) • Install the Enclosure (below) • Install a Disk Drive (page 11) • Remove a Disk Drive (page 14) Unpack your SuperSwap 4600 The SuperSwap 4600 box contains the following items: • SuperSwap Drive Enclosure • (4) Drive Carriers • (16) Screws to attach 3.5-inch disk drives to drive carriers • Quick Start Guide • • 3-pin to 3-pin SMBus Cable (SATA II compliant) (16) Screws to attach 2.
SuperSwap 4600 User Manual 4. Remove the drive carriers from the SuperSwap 4600 enclosure and set them aside. 5. If your PC chassis uses slide brackets (above), attach two slides to each side of the SuperSwap enclosure. Otherwise, continue with Step 6.
Chapter 2: Installation 6. Carefully slide the SuperSwap 4600 enclosure into the drive bays. 7. Align the front of the housing assembly with the front of your computer. 8. If your PC chassis has fixed mounting brackets, install and snug the eight screws into the eight threaded mounting holes (four on each side) of the housing assembly. Otherwise, continue with Step 9.
SuperSwap 4600 User Manual SuperSwap 4600 Port 1 Port 2 Port 3 Port 4 SMBus Cable Serial ATA Cable FASTTRAK SX4300 FastTrak SX4300 Controller Card 9. Port 1 Port 2 Port 3 Port 4 Connect a Serial ATA cables from your FastTrak or SuperTrak Controller card. Promise recommends connecting the Serial ATA cables in Port number order. For example, the top connector is Port 1 and it connects to Port 1 on the FastTrak controller card, as shown above. 10.
Chapter 2: Installation SuperSwap 1 Daisy Chain OUT Connector Daisy Chain IN Connector Daisy Chain 6-pin Cable SuperSwap 2 11. Optional. If you are installing multiple SuperSwap 4600s, install a 6-pin daisy-chain cable from the daisy-chain OUT connector of the first SuperSwap to the daisy-chain IN connector of the second. You can daisy-chain up to two SuperSwap 4600 enclosures.
SuperSwap 4600 User Manual Power Connectors Sequential Startup Switch 12. Connect three of your computer’s internal power cables to the power connectors on the back of the SuperSwap enclosure. Provide a direct connection to the power supply for all three SuperSwap power connectors. Cautions • Promise Technology recommends that you compare the capacity of your Power Supply against the wattage required by your PC plus the disk drives you plan to install in the SuperSwap 4600.
Chapter 2: Installation Sequential Startup Option Sequential Startup enables SuperSwap to start one disk drive at a time in order to eliminate a sudden heavy draw on the computer’s power supply. The switch is located on the back of the SuperSwap enclosure (see above). ON is to the left, OFF is to the right.
SuperSwap 4600 User Manual 1. Carefully place a SATA or SAS disk drive into the drive carrier and slide it all the way to the back. 2. Install and tighten the four mounting screws through the sides of the drive carrier (above).
Chapter 2: Installation 2.5-inch Drive Data and power connectors 1. Carefully lay the disk drive and bracket into the drive carrier. Be sure the data and power connectors face out though the slot in the carrier.. 2. Carefully turn the drive carrier over and support the disk drive. Install the four countersink screws through the holes in the bottom of the drive carrier, to attach the disk drive. Gently tighten the screws.
SuperSwap 4600 User Manual Install Drive Carrier into Enclosure 1. Carefully slide the drive carrier into the housing assembly with the handle turned out all the way. 2. As the carrier snaps into place, the handle will swing inward. 3. Press the handle flat against the drive carrier to fully seat it. Note The previous generation of SuperSwap enclosures used the key lock to activate power as well as secure the drive carrier. SuperSwap 4600 uses only the handle to secure the drive carrier.
Chapter 2: Installation RAID Management Software (WebPAM) You can combine SuperSwap 4600 with a Promise FastTrak RAID Controller and WebPAM Software on your PC. WebPAM provides a graphic user interface (GUI) for array management and enclosure monitoring. The screen above appears when you click the SuperSwap icon in WebPAM. It reports fan speeds, enclosure temperature, power status and the status of the disk drives in the SuperSwap enclosure.
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Chapter 3: Troubleshooting • LEDs (below) • Interpret LED Displays (page 18) • Disk Drive Replacement (page 21) • Fan Replacement (page 22) • Contact Technical Support (page 23) LEDs Enclosure Disk Drive 1 4600 Disk Drive 2 Disk Drive 3 Disk Drive 4 Figure 1. SuperSwap 4600 has one LED for Enclosure Status and two LEDs for each disk drive Note As long as the WebPAM Software or Promise BIOS indicate that your array status is Functional, your array is operating normally.
SsuperSwap 4100 User Manual Troubleshooting is based on observing and analyzing LED colors.
Chapter 3: Troubleshooting Event: A Status LED is amber (yellow). Cause: The disk drive is spinning up as the computer is booting. Wait for the computer to finish. If the computer is fully booted, the drive could be Critical and in the process of rebuilding. The LED will return to green status when the rebuild is complete and successful. Fix: If one Status LED continues to display amber, remove the disk drive for testing. Return the drive to service or replace it based on test results.
SsuperSwap 4100 User Manual Event: The Enclosure LED is amber (yellow). Cause: There is one incident of voltage, temperature or fan speed is out of specification. The SuperSwap will still function. Fix: Run the WebPAM software (on the FastTrak CD) and click on Enclosure View for specific information. If you do not have WebPAM, check the following items: • All drive carriers are properly installed in the enclosure, even if they have no disk drive.
Chapter 3: Troubleshooting Event: WebPAM reports temperature out of specification. Cause: The enclosure temperature has risen above 52°C (126°F). Fix: Verify that all the drive carriers are properly installed in the enclosure. Check fan operation using WebPAM. If these are OK, power down the PC and open the case. Check for air space around the fans and relocate cables and wires as needed. A disk drive that runs too hot could cause high enclosure temperature.
SsuperSwap 4100 User Manual Fan Replacement Mounting Pin Mounting Screw Wire Bracket Power Connector Fan To replace a fan on the SuperSwap 4600, do the following: 1. Power down the PC. 2. Remove the SuperSwap enclosure from the PC chassis. 3. Remove the two mounting screws on the fan. 4. Pull the fan from the two mounting pins and the wire away from the bracket. Do not bend the bracket. 5. Unplug the power connector. 6. Plug the power connector of the new fan. 7.
Chapter 3: Troubleshooting Contact Technical Support Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.
SsuperSwap 4100 User Manual Germany E-mail Support support-de@promise-emea.com Fax Technical Support +49 (0) 2 31 56 76 48 - 29 Attn: Technical Support Phone Technical Support +49 (0) 2 31 56 76 48 - 10 If you wish to write us for support: Promise Technology Germany Europaplatz 9 44269 Dortmund, Germany Italy E-mail Support support-it@promise-emea.
Chapter 3: Troubleshooting China E-mail Support support-china@promise.com Fax Support +86-10-8857-8015 Attn: Technical Support Phone Support +86-10-8857-8085/8095 If you wish to write us for support: Promise Technology China Room 1205, Tower 3 Webok Time Center, No.17 South Zhong Guan Cun Street Hai Dian District, Beijing 100081, China Limited Warranty Promise Technology, Inc.
SsuperSwap 4100 User Manual Disclaimer of other warranties This warranty covers only parts and labor, and excludes coverage on software items as expressly set above. Except as expressly set forth above, Promise DISCLAIMS any warranties, expressed or implied, by statute or otherwise, regarding the product, including, without limitation, any warranties for fitness for any purpose, quality, merchantability, non-infringement, or otherwise.
Chapter 3: Troubleshooting Your Responsibilities You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage. You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product. Promise is not liable for any damage to equipment or data loss resulting from the use of any product.
SsuperSwap 4100 User Manual You must follow the packaging guidelines for returning products: • Use the original shipping carton and packaging • Include a summary of the product’s problem(s) • Write an attention line on the box with the RMA number • Include a copy of proof of purchase You are responsible for the cost of insurance and shipment of the product to Promise. Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty.
