SUPERTRAK EX4650, EX8650, EX8654, EX8658, EX16650 USER MANUAL Version 3.
SuperTrak EX Series User Manual Copyright © 2009 Promise Technology, Inc. All Rights Reserved. Copyright by Promise Technology, Inc. (Promise Technology). No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise Technology. Trademarks Promise, and the Promise logo are registered in U.S. Patent and Trademark Office. All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.
Notices Radio Frequency Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy, and, if not installed and used in accordance with the instruction may cause harmful interference to radio communications.
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Contents Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 XOR Microprocessor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Hot-Swapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SuperTrak EX Series User Manual Chapter 3: Installing Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Driver Installation Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 Linux and FreeBSD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65 Windows Server 2008 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Chapter 3: Installing Drivers, cont. VMware ESX Server 3.0.2, 3.5.0 . . . . . . . . . . . . . . . . . . . . . . . . . . .82 New OS Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82 Existing System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82 Chapter 4: SuperBuild™ Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85 SuperTrak BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SuperTrak EX Series User Manual Chapter 4: SuperBuild™ Utility, cont. Working with Time Sync . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105 Setting the Time Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105 Synchronizing Time with an Embedded Site . . . . . . . . . . . . .105 Using the Miscellaneous Menu . . . . . . . . . . . . . . . . . . . . . . . . . . .106 Making the SAS Ready LED Setting . . . . . . . . . . . . . . . . . . . .
Contents Chapter 5: Management with WebPAM PRO, cont. Managing Software Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126 Viewing Service Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126 Changing Web Server Settings . . . . . . . . . . . . . . . . . . . . . . . .126 Restarting the Tomcat Server . . . . . . . . . . . . . . . . . . . . . . . . .127 Setting up Email Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127 Setting up Extended SMTP . . . . .
SuperTrak EX Series User Manual Chapter 5: Management with WebPAM PRO, cont. Managing the Controller, cont. Making Controller Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .144 Clearing an Orphan Watermark . . . . . . . . . . . . . . . . . . . . . . .145 Viewing Battery Information . . . . . . . . . . . . . . . . . . . . . . . . . .145 Silencing the Buzzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146 Making Buzzer Settings . . . . . . . . . . . . . . . . . . . . . . . .
Contents Chapter 5: Management with WebPAM PRO, cont. Managing Logical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172 Viewing Information for All Logical Drives . . . . . . . . . . . . . . . .172 Locating a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173 Viewing Logical Drive Information . . . . . . . . . . . . . . . . . . . . . .173 Viewing Logical Drive Statistics . . . . . . . . . . . . . . . . . . . . . . .174 Changing Logical Drive Settings . . . .
SuperTrak EX Series User Manual Chapter 7: Technology Background, cont. Choosing a RAID Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .240 RAID 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .240 RAID 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .240 RAID 1E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241 RAID 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Chapter 8: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .261 Problems Reported by SuperTrak . . . . . . . . . . . . . . . . . . . . . . . . .261 Buzzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .261 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .261 BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .263 Problems Reported in WebPAM PRO . . .
SuperTrak EX Series User Manual Appendix C: Battery Backup Unit . . . . . . . . . . . . . . . . . . . . . . . . . .291 Installing the BBU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .292 Appendix D: LED Backplane Connections . . . . . . . . . . . . . . . . . . .295 Schematic Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .295 Direct LED Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .297 Aggregate LED Display . . . . .
Chapter 1: Introduction • About This Manual, below • Product Overview (page 2) • WebPAM PRO Management Software (page 3) Thank you for purchasing one of Promise Technology’s SuperTrak EX4650, EX8650, EX8654, EX8658, or EX16650 SAS/SATA RAID Controller card. About This Manual This User Manual describes how to setup, use and maintain the SuperTrak RAID controller. It also describes how to use the Web-Based Promise Array Management—Professional (WebPAM PRO) RAID management software.
SuperTrak EX Series User Manual Product Overview SuperTrak EX4650, EX8650, EX8654, EX8658, and EX16650 are SAS and SATA RAID Controller cards. When used with WebPAM PRO software, the SuperTrak RAID Controllers offer a feature-rich, secure and versatile enterprisewide RAID solution. In addition, the SuperTrak EX Series supports RAID expansion.
Chapter 1: Introduction WebPAM PRO Management Software The Web-Based Promise Array Management—Professional (WebPAM PRO) software offers local and remote management and monitoring of all SuperTrak logical drives that exist anywhere on a network.
SuperTrak EX Series User Manual Browser Support On the Host PC where you install the SuperTrak controller and WebPAM PRO, you must have one of the following browsers: • Internet Explorer • Firefox • Netscape Navigator If you do not have one of the above browsers, install the browser first and make it the default browser. Then install WebPAM PRO.
Chapter 1: Introduction Advanced Design Features Benefits Supports online logical drive expansion Add disk drives to the array without affecting data availability. Supports online logical drive migration Change RAID level without affecting data availability. Utilizes SuperBuild™ Has “Auto Setup” option for quick and easy automenu from the SuperTrak logical drive builds.
SuperTrak EX Series User Manual Compatibility Features Benefits Tested compatibility to coexist Improves system performance and minimizes with motherboards that have system conflicts for new and existing integrated IDE controllers installations. Features LBA support Supports drives greater than 137 GB capacity. Supports BIOS Boot Specification All logical drives attached to the SuperTrak card appear in the BBS-compliant motherboards BIOS boot list.
Chapter 2: Installation • Unpacking the SuperTrak, below • Installing the SuperTrak Card (page 9) • Choosing the Physical Drives (page 17) • Creating a Logical Drive (page 18) • Installing the CLI (page 23) • • Windows (page 23) • Linux (page 29) • Free BSD (page 36) • VMware (page 37) Installing WebPAM PRO (page 38) • Windows (page 40) • Linux (page 49) • Logging into WebPAM PRO (page 58) • Setting up WebPAM PRO (page 60) Unpacking the SuperTrak Card When you receive the SuperTra
SuperTrak EX Series User Manual Warning Before installing the SuperTrak EX Controller card into an existing system, backup any important or useful data. Failure to follow this accepted PC practice could result in data loss. Important Promise does not recommend multi-lane and fanout cables longer than 1m (38 inches) because they have not been tested with the SuperTrak controller.
Chapter 2: Installation Installing the SuperTrak Card The SuperTrak EX Controller card fits into any available PCI-Express x8 slot. You can also plug the SuperTrak card into a PCI-Express x16 slot. 1. Remove the cover of your system. 2. Remove the inside slot cover of an available PCI-Express slot on the motherboard. 3. Install the SuperTrak card into the open PCI-Express slot. 4. Fasten the SuperTrak card bracket to the system case. 5.
SuperTrak EX Series User Manual Figure 1. SuperTrak EX4650 card Activity and Fault LED Pins Global and Aggregate LED Pins SAS Port Phys 1-4 BBU module connector SuperSwap connector Figure 2.
Chapter 2: Installation Figure 3. SuperTrak EX8654 card SuperSwap connector SAS Port: Phys 5-8 Activity and Fault LED Pins BBU module connector Aggregate LED Pins Global LED Pins SAS Port: Phys 1-4 Figure 4.
SuperTrak EX Series User Manual Figure 5. SuperTrak EX16650 card Activity and Fault LED Pins SAS Ports Phys 13-16 Phys 9-12 Phys 5-8 Phys 1-4 Global and Aggregate LED Pins BBU module connector 6. SuperSwap connector Attach the other end of the SAS multi-lane cable to a SAS port on your enclosure’s backplane or to your SAS expander. For more information, see the user manual for your enclosure or SAS expander. 7. Optional.
Chapter 2: Installation For SuperTrak EX8654 and EX8658, note that only the interior SAS Port Phys have individual LED pins. Figure 7. Individual LED pins, EX16650 Activity LEDs Fault LEDs 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Phys or Drives Figure 8. Global and Aggregate LED pins, EX4650 and EX8650 Global LEDs (J2) + R G+ + – – + Aggregate LEDs (J3) Figure 9. Global and Aggregate LED pins, EX8654 and EX8658 + R G + – + Global LEDs Aggregate LEDs Figure 10.
SuperTrak EX Series User Manual Connecting SuperTrak to a SuperSwap Enclosure If you are using Promise SuperSwap enclosures: 1. Attach SAS fanout cables to the SAS ports of the SuperTrak card. 2. Connect the other ends of the SAS fanout cables to the SuperSwap enclosure. 3. Connect the 3-to-3 pin management cable (came with the SuperSwap) from the SuperSwap connector on SuperTrak card to the Management connector on the back of the SuperSwap housing. 4. Optional.
Chapter 2: Installation SAS Connections and ID Numbers The table below correlates the ranges of Enclosure IDs and Physical Drive IDs, that appear in the WebPAM PRO interface as a result of the data connections you make.
SuperTrak EX Series User Manual In WebPAM PRO, the Host PC appears as Enclosure 1. The drives on SAS Port Phys 1-4 are numbered 1 to 4. The drives on SAS Port Phy 5-8 are numbered 129 to 132. This scenario also applies if you use Promise SuperSwap enclosures. Scenario 3: External Enclosures – Daisy Chain You install the SuperTrak card into a Host PC. You attach a SAS data cable between SAS Port Phys 1-4 and a Promise VTrak J310s 12-drive JBOD enclosure.
Chapter 2: Installation Choosing the Physical Drives The SuperTrak EX Controller card supports: • SAS physical drives • SATA 3.0-Gb/s physical drives • SATA 1.5-Gb/s physical drives • Hard Disk Drives (HDD) • Solid State Drives (SSD) For optimal performance, install physical drives of the same model and capacity.
SuperTrak EX Series User Manual Creating a Logical Drive You can use the SuperBuild™ Configuration Utility to create a logical drive with the attached physical drives. Even if you plan to use the WebPAM PRO software to manage your logical drives, you can still create your first logical drive using the SuperBuild Utility, as described here.
Chapter 2: Installation 3. Press the arrow keys to highlight Disk Array Management and press Enter. The Disk Array Management screen appears. 4. Highlight Create Disk Array and press Enter. The Create Disk Array screen appears. Use this screen to select the physical drives for your disk array. 5. Press the arrow keys to highlight a physical drive. Then press the spacebar to select the physical drive. An asterisk (*) appears at the left of each selected physical drive. 6.
SuperTrak EX Series User Manual 7. Highlight Return to Previous Menu and press Enter. The Main Menu appears. 8. Highlight Logical Drive Management and press Enter. The Logical Drive Management screen appears. 9. Highlight Create Logical Drive and press Enter. The Create Logical Drive Step 1/2 screen appears. 10. Press the arrow keys to highlight a disk array. Then press the spacebar to choose the disk array. An asterisk (*) appears at the left of the chosen disk array.
Chapter 2: Installation 11. Highlight Next Step and press Enter. The Create Logical Drive Step 2/2 screen appears. 12. To change the RAID Level, highlight RAID Level and press Enter. In the popup menu, highlight your choice of RAID Level and press Enter. The available RAID Levels depend on the number of physical drives you selected for your disk array. 13. Press the arrow keys to highlight Logical Drive Name. Type a name for your logical drive and press Enter. 14.
SuperTrak EX Series User Manual 17. To change the Write Cache Policy, highlight Write Cache Policy and press Enter. Highlight your choice of Write Through or Write Back and press Enter. 18. To change the Read Cache Policy, highlight Read Cache Policy and press Enter. Highlight your choice of None, Read Cache, or Read Ahead and press Enter. 19. Highlight Save Configuration and press Enter. The Logical Drive Management screen appears with your new logical drive.
Chapter 2: Installation Installing the CLI The Command Line Interface (CLI) provides rapid setup of disk arrays and logical drives. You can also manage your SuperTrak system using the CLI. Installing onto Windows To install the CLI onto your Windows PC or server: 1. Boot the PC or server, launch Windows, and log in as the Administrator. If the computer is already running, exit all programs. If you are not logged in as the Administrator, log out, then log in again as the Administrator. 2.
SuperTrak EX Series User Manual 5. In the License Agreement dialog box, choose the I accept... option, then click the Next button. Figure 13.
Chapter 2: Installation 6. In the Choose Destination Location dialog box, you can: • Accept the default installation folder (recommended) • Specify a different installation folder (advanced users) When you agree with the proposed installation folder, click the Next button. Figure 14.
SuperTrak EX Series User Manual 7. In the Setup type dialog box, check the box if you only want to create desktop shortcut (right) for the current user. Leave the box unchecked to create a desktop shortcut for all users. Click the Next button to continue. Figure 15.
Chapter 2: Installation 8. In the Ready to Install dialog box, click the Install button to continue. Figure 16.
SuperTrak EX Series User Manual 9. In the Install Complete dialog box, click the Finish button to exit the installer. Figure 17. Install Complete dialog box With the Register Your Product Online box checked, your browser will open and go directly to the Promise product registration website. Thank you for taking the time to register. To open the CLI, click the CLI icon on the desktop (right). Go to “Chapter 6: Management with the CLI” on page 185 for information about using this application.
Chapter 2: Installation Installing onto Linux Important Check the SuperTrak Read Me file for any issues pertaining to the distribution and version of Linux OS running on your PC or server. For Linux PCs, Promise offers two different binary files: • WebPAM PRO and CLI – Installs either or both WebPAM PRO and the CLI • CLI only – Installs only the CLI Note that both of these binary files open in a terminal window and both files use the WebPAM PRO installer. The procedure below installs the CLI only.
SuperTrak EX Series User Manual 5. In the Introduction dialog box, click the Next button to proceed with installation. Figure 18.
Chapter 2: Installation 6. In the License Agreement dialog box, choose the I accept... option, then click the Next button. Figure 19.
SuperTrak EX Series User Manual 7. When the Choose Install Folder dialog box appears, you can: • Accept the default installation folder (recommended) • Specify a different installation folder (advanced users) When you agree with the proposed installation folder, click the Next button. Figure 20.
Chapter 2: Installation 8. In the Pre-Installation Summary dialog box, click the Install button to continue. Figure 21.
SuperTrak EX Series User Manual 9. In the Install Complete dialog box, click the Next button to continue. Figure 22.
Chapter 2: Installation 10. In the Register On-line dialog box, click the Done button to exit the installer Figure 23. Register On-line dialog box With the Register Your Product On-line box checked, your browser will open and go directly to the Promise product registration website. Thank you for taking the time to register. Go to the /opt/Promise/WebPAMPRO/Agent/bin directory and type ./cliib to start the CLI.
SuperTrak EX Series User Manual Installing the CLI onto FreeBSD PCs running FreeBSD do not support WebPAM PRO, therefore they cannot use the WebPAM PRO installer. Those systems use a binary file to install the CLI in a terminal window. Choose the x64 binary file for a 64-bit OS or the x86 binary file for a 32-bit OS. To install the CLI onto your FreeBSD PC or server: 1. Boot the PC or server, log in as root. If the computer is already running, exit all programs.
Chapter 2: Installation Installing the CLI onto VMware The VMware virtualization platform does not support WebPAM PRO, therefore they cannot use the WebPAM PRO installer. Those systems use a binary file to install the CLI in a terminal window. Before you begin, download the CLI_Installer...VMware.bin file from the Promise Support Website to your PC or server. To install the CLI onto your VMware platform: 1. Boot the PC or server, log in as root. If the computer is already running, exit all programs.
SuperTrak EX Series User Manual Installing WebPAM PRO Web-Based Promise Array Management—Professional (WebPAM PRO) software provides a browser-based graphic user interface used to monitor and manage Promise RAID products and their logical drives. Because it works over your network, it can monitor and control multiple systems.
Chapter 2: Installation • Windows Server 2003 SP1, SP2; R2 (32 or 64 bit) • Windows XP Professional SP2, SP3 (32 or 64 bit) • Red Hat Enterprise Linux 4.4, 4.5, 4.6, 4.7, 5.0, 5.1, 5.2 (32 or 64 bit) • openSUSE 10.2, 10.3, 11 (32 or 64 bit) • SLES 10, 10 SP1, 10 SP2 (32 or 64 bit) • Miracle Linux 4 SP2, 5 (32 or 64 bit) • Fedora Core 6, 7, 8, 9 (32 or 64 bit) • Open Source Driver for Linux 2.
SuperTrak EX Series User Manual Caution If you have WebPAM or an earlier version of WebPAM PRO on your PC or server, manually uninstall them before you install WebPAM PRO from the Software CD. Go to one of the following procedures: • “Installing WebPAM PRO onto Windows” on page 40. • “Installing WebPAM PRO onto Linux” on page 49. Installing WebPAM PRO onto Windows To install WebPAM PRO onto your Windows-based PC or server: 1. Boot the PC or server, launch Windows, and log in as the Administrator.
Chapter 2: Installation 5. In the License Agreement dialog box, choose the I accept... option, then click the Next button. Figure 25.
SuperTrak EX Series User Manual 6. In the Setup Type dialog box, choose the option you prefer: • Typical – Installs the Agent, Server, and CLI. Recommended for most users. • Custom – Enables you to choose which components to install. Optional for advanced users. Click the Next button to continue. Figure 26.
Chapter 2: Installation 7. Optional. If you chose the Custom option, the Select Features dialog box appears. Choose any combination of three options: • Agent Feature – The Agent is required on the Host PC (where the SuperTrak card is installed) and for In-band management of subsystems. • Server Feature – The Utility Server is required for local or remote management. If you have a network, install the Server on one of your networked PCs.
SuperTrak EX Series User Manual 8. In the Choose Destination Location dialog box, you can: • Accept the default installation folder. Recommended for most users. • Specify a different installation folder. Optional for advanced users. When you agree with the proposed installation folder, click the Next button. Figure 28.
Chapter 2: Installation 9. In the WebPAM PRO Server dialog box, check the box to select SSL security. External SSL Security – Applies security to all connections involving the Internet or outside your company firewall. Security options are invisible to authorized users. Promise Technology provides a default certificate for the server as well as for internal data communication. However, in some cases it is better to install and verify your own certificate for the webserver.
SuperTrak EX Series User Manual 10. In the Setup type dialog box, check the box if you only want to create desktop shortcut (right) for the current user. Leave the box unchecked to create a desktop shortcut for all users. Click the Next button to continue. Figure 30.
Chapter 2: Installation 11. In the Ready to Install dialog box, click the Install button to continue. Figure 31.
SuperTrak EX Series User Manual 12. In the Install Complete dialog box, click the Finish button to exit the installer. Figure 32. Install Complete dialog box With the Register Your Product Online box checked, your browser will open and go directly to the Promise product registration website. Thank you for taking the time to register. This completes the WebPAM PRO installation for Windows. Go to “Logging into WebPAM PRO” on page 58.
Chapter 2: Installation Installing WebPAM PRO onto Linux Important Check the SuperTrak Read Me file for any issues pertaining to the distribution and version of Linux OS that you are running. To install WebPAM PRO onto your Linux-based PC or server: 1. Boot the PC or server, log in as root, and launch the Linux GUI. If the computer is already running, exit all programs. If you are not logged in as root, log out, then log in again as root. 2. Insert the Software CD into your CD-ROM drive. 3.
SuperTrak EX Series User Manual Figure 33.
Chapter 2: Installation 6. In the License Agreement dialog box, choose the I accept... option, then click the Next button. Figure 34.
SuperTrak EX Series User Manual 7. In the Choose Install Product dialog box, choose any combination of three options: • WebPAM PRO Utility Server – One Server must be installed on the network, or on the Host PC if there is only local management • WebPAM PRO Agent – The Agent must be installed on every PC or Server where a SuperTrak Controller card has been installed • Inband CLI Only – Installs the Command Line Interface (CLI) You can install the CLI now or at a later time.
Chapter 2: Installation 8. When the Choose Install Folder dialog box appears, you can: • Accept the default installation folder. Recommended for most users. • Specify a different installation folder. Optional for advanced users. When you agree with the proposed installation folder, click the Next button. Figure 36.
SuperTrak EX Series User Manual 9. In the SSL Security Options dialog box, check the box to select SSL security. External SSL Security – Applies security to all connections involving the Internet or outside your company firewall. Security options are invisible to authorized users. Promise Technology provides a default certificate for the server as well as for internal data communication. However, in some cases it is better to install and verify your own certificate for the webserver.
Chapter 2: Installation 10. In the Pre-Installation Summary dialog box, click the Install button to continue. Figure 38.
SuperTrak EX Series User Manual 11. In the Install Complete dialog box, click the Next button to continue. Figure 39.
Chapter 2: Installation 12. In the Register On-line dialog box, click the Done button to exit the installer Figure 40. Register On-line dialog box With the Register Your Product On-line box checked, your browser will open and go directly to the Promise product registration website. Thank you for taking the time to register. Note The first time you install WebPAM PRO on a RedHat Linux system, the WebPAM PRO icon appears on the desktop but not in the application menu.
SuperTrak EX Series User Manual Logging into WebPAM PRO You can log into WebPAM PRO in either of two ways: • Logging in at the Host PC (page 58) • Logging in over the Network (page 58) Logging in at the Host PC At the Host PC (where the SuperTrak EX Controller is installed), do one of the following actions: • Double-click the WebPAM PRO desktop icon. • Choose WebPAM PRO in the Windows Programs menu. • Choose WebPAM PRO in the Linux Applications menu.
Chapter 2: Installation Together, your entry looks like this: https://192.168.10.228:8443/promise Notes • You can enter the Host PC’s network name in place of the IP address. • If you are logging in at the Host PC, you can enter localhost in place of the IP address. • Whether you select a regular or a secure connection, your WebPAM PRO user name and password are always secure. Login Screen When the opening screen appears: 1. Type administrator in the User Name field. 2.
SuperTrak EX Series User Manual Setting up WebPAM PRO The first time you use WebPAM PRO, you must add the Host PC so that WebPAM PRO will recognize it. You only need to perform this procedure once. To add the Host PC: 1. In the Tree, click Subsystem/Host Management. See Figure 42. Figure 42. WebPAM PRO initial login screen Click Subsystem/Host Management 2. Click the Add Subsystem/Host tab. 3.
Chapter 2: Installation Figure 43. Add Subsystem/Host tab 4. Click the Submit button. The newly added host appears in the Tree, on the left side of the WebPAM PRO screen. This completes the WebPAM PRO installation and initial setup. Go to “Chapter 5: Management with WebPAM PRO” on page 109 for information about using this application.
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Chapter 3: Installing Drivers • • • • • • Driver Installation Media • Windows (page 64) • Linux and FreeBSD (page 65) • Windows Server 2008 • Fedora Core 6 • New OS Installation (page 75) • Existing System (page 75) Fedora Core 7, 8 • New OS Installation (page 66) • New OS Installation (page 76) • Existing System (page 67) • Existing System (page 76) • Confirming Driver Installation (page 67) • Windows Vista openSUSE 10.2, 10.3, 10.
SuperTrak EX Series User Manual . Important If you are using a Linux distribution for which there are no compiled drivers, please access the Promise Knowledge Base and call up Article 10029. Driver Installation Media Windows If your Windows PC does not have a floppy drive, copy the driver file to a CD or a USB stick, whichever your PC supports. To prepare a driver diskette, CD, or USB stick for Windows: 1. Insert the software CD into your CD-ROM drive. 2. Click the Driver button. 3.
Chapter 3: Installing Drivers Linux and FreeBSD For FreeBSD, start with a diskette. For Linux, choose the medium that works for your system. If your Linux PC does not have a floppy drive, copy the driver file to a CD or a USB stick, whichever your PC supports. To prepare a driver diskette, CD, or USB stick for Linux: 1. Insert the software CD into your CD-ROM drive. 2. Click the Driver button. 3.
SuperTrak EX Series User Manual Windows Server 2008 New OS Installation The following details the installation of the SuperTrak EX Series RAID Controller drivers while installing Windows Server 2008. 1. Start the installation: Boot from the CD-ROM. 2. When the “Where do you want to install Windows?” dialog box appears, click Load Driver. 3. Insert the SuperTrak driver diskette into drive A: or attach a USB memory stick with the SuperTrak driver to the USB port. 4.
Chapter 3: Installing Drivers Existing System After installing the SuperTrak EX Series RAID Controller card and rebooting your system, Windows Server 2008 setup will show a “Found New Hardware” dialog box. 1. Choose the Locate and install driver software option and click the Next button. The “Found New Hardware – RAID Controller” dialog box displays the message: “Allow Windows to search online for driver software for your RAID Controller?” 2. Choose the Don’t search online option.
SuperTrak EX Series User Manual Windows Vista New OS Installation The following details the installation of the SuperTrak EX Series RAID Controller drivers while installing Windows Vista. 1. Start the installation: Boot from the CD-ROM. 2. When the “Where do you want to install Windows?” dialog box appears, click Load Driver. 3. Insert the SuperTrak driver diskette into drive A: or attach a USB memory stick with the SuperTrak driver to the USB port. 4.
Chapter 3: Installing Drivers Existing System After installing the SuperTrak EX Series RAID Controller card and rebooting your system, Windows Vista setup will show a “Found New Hardware” dialog box. 1. Choose the Locate and install driver software option and click the Next button. The “Found New Hardware – RAID Controller” dialog box displays the message: “Allow Windows to search online for driver software for your RAID Controller?” 2. Choose the Don’t search online option.
SuperTrak EX Series User Manual Windows Server 2003 New OS Installation The following details the installation of the SuperTrak EX Series RAID Controller drivers while installing Windows Server 2003. 1. Start the installation: • Floppy Install: Boot the computer with the Windows Server 2003 installation diskettes. • CD-ROM Install: Boot from the CD-ROM. Press F6 after the message “Press F6 if you need to install third party SCSI or RAID driver” appears. 2.
Chapter 3: Installing Drivers Existing System After installing the SuperTrak EX Series RAID Controller card and rebooting your system, Windows Server 2003 setup will show a “Found New Hardware” dialog box. Under Windows 2003, “RAID Controller” will be displayed. 1. Insert the SuperTrak driver diskette into the A:\ drive. 2. Choose Install the software automatically and press the Enter key. 3.
SuperTrak EX Series User Manual Windows XP New OS Installation The following details the installation of the SuperTrak EX Series RAID Controller drivers while installing Windows XP. 1. Start the installation: • Floppy Install: Boot the computer with the Windows XP installation diskettes. • CD-ROM Install: Boot from the CD-ROM. Press F6 after the message “Press F6 if you need to install third party SCSI or RAID driver” appears. 2.
Chapter 3: Installing Drivers Existing System After installing the SuperTrak EX Series RAID Controller card and rebooting your system, Windows XP setup will show a “Found New Hardware” dialog box. 1. Insert the SuperTrak driver diskette into the A:\ drive. 2. Choose Install the software automatically and press the Enter key. 3. If using a driver that has not been digitally signed by Microsoft, you will be asked if you want to continue the installation. Click Continue anyway. 4.
SuperTrak EX Series User Manual Red Hat Linux Enterprise 4.4, 4.5, 4.6, 4.7 New OS Installation 1. Start the RedHat Linux Installation by booting from the install CD. 2. At the “Welcome to Red Hat Linux...” installation screen, a prompt labeled boot: will appear at the bottom of the screen. Type linux dd and press Enter. 3. When the Installer asks, “Do you have a driver disk?” click Yes. 4. At the “Insert your driver disk and press OK to continue,” click OK.
Chapter 3: Installing Drivers Fedora Core 6 New OS Installation 1. Start the Fedora Core Installation by booting from the install CD. 2. At the “Welcome to Fedora 6...” installation screen, a prompt labeled boot: will appear at the bottom of the screen. Type linux dd acpi=off and press Enter. 3. When the Installer asks, “Do you have a driver disk?” click Yes. 4. At the “Insert your driver disk and press OK to continue,” click OK.
SuperTrak EX Series User Manual Fedora Core 7, 8 New OS Installation 1. Start the Fedora Core Installation by booting from the install CD. 2. At the “Welcome to Fedora...” installation screen, highlight the Install or upgrade an existing system option, then press the Tab key for edit options. A prompt labeled boot: will appear at the bottom of the screen. 3. Type linux dd and press Enter. 4. When the Installer asks, “Do you have a driver disk?” click Yes. 5.
Chapter 3: Installing Drivers openSUSE 10.2, 10.3, 10.5, 11 New OS Installation 1. Start the SUSE Linux Installation by booting from the install CD. 2. As the system boots, press F6 for the driver diskette, CD, or USB stick. 3. Choose the Yes option. 4. Move the cursor to highlight the Installation option, then press Enter. 5. When the Driver Update Menu pops up, choose your driver diskette, CD, or USB stick. Then click OK and click Back to return to the installer. 6.
SuperTrak EX Series User Manual SLES 10, 10 SP1, 10 SP2 New OS Installation 1. Start the SLES Linux Installation by booting from the install CD. 2. As the system boots, press F5 for the driver diskette, CD, or USB stick. 3. Choose the Yes option. 4. Move the cursor to highlight the Installation – ACPI Disabled option, then press Enter. 5. When the Driver Update Menu pops up, choose your driver diskette, CD, or USB stick. Then click OK and click Back to return to the installer. 6.
Chapter 3: Installing Drivers Miracle Linux 4 New OS Installation 1. Start the Miracle Linux Installation by booting from the install CD. 2. At the “Asianux” installation screen, a prompt labeled boot: will appear at the bottom of the screen. Type linux dd and press Enter. 3. When the Installer asks, “Do you have a driver disk?” click Yes. 4. At the “Insert your driver disk and press OK to continue,” insert the driver diskette or CD, or attach the USB stick and click OK. 5.
SuperTrak EX Series User Manual FreeBSD 6.1, 6.2, 6.3, 7.0 New OS Installation 1. Start the FreeBSD Installation by booting from the install CD. 2. When the console menu appears, choose 6. Escape to loader prompt and press any key except Enter to confirm your choice. 3. Insert the driver diskette. 4. Type the following commands and press Enter: set currdev=disk0 load /stex.ko set currdev=cd0 boot 5. Remove the driver diskette and continue the installation. 6.
Chapter 3: Installing Drivers 5. After those commands finish, type the following command and press Enter. umount /cdrom 6. Remove the USB device. 7. Press Alt+F1, exit the installation, and reboot your PC. Existing System 1. Insert the driver diskette or CD, or attach the USB stick. 2. Log in as root. 3. Type mount -r /dev/fd0 /mnt/floppy. Change this command as needed for a CD or USB stick. 4. Type cd /mnt/floppy Change this command as needed for a CD or USB stick. 5. Type ./load. 6.
SuperTrak EX Series User Manual VMware ESX Server 3.0.2, 3.5.0 New OS Installation 1. Download the VMware driver ISO image from the Promise Support Website. 2. Burn the VMware driver ISO image to a CD. 3. Place the driver CD in the CD-ROM drive. 4. Reboot the computer. 5. When prompted for an upgrade or installation method, press Enter for graphical mode. 6. Specify your language. 7. Select a keyboard type. 8.
Chapter 3: Installing Drivers 8. Remove the CD from the CD-ROM. Note: If the driver did not load after the server rebooted, try one of the following actions to make the ESX Server reconfigure its hardware settings: • Move the SuperTrak EX controller to a different slot. • Remove the existing SuperTrak EX controller and install a different SuperTrak EX controller in its place.
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Chapter 4: SuperBuild™ Utility • SuperTrak BIOS (below) • Accessing the Main Menu (page 88) • Selecting a Controller (page 89) • Viewing Controller Information (page 89) • Managing Physical Drives (page 90) • Managing Disk Arrays (page 92) • Managing Logical Drives (page 95) • Managing Spare Drives (page 99) • Viewing Background Activity (page 102) • Managing the Event Log (page 103) • Working with Time Sync (page 105) • Using the Miscellaneous Menu (page 106) SuperTrak BIOS This sec
SuperTrak EX Series User Manual Figure 1. SuperTrak BIOS screen If the SuperBuild BIOS detects a Critical logical drive, the BIOS reports the condition: Figure 2. SuperTrak BIOS screen, logical drive critical See “Critical & Offline Logical Drives” on page 267 for information about restoring an offline logical drive.
Chapter 4: SuperBuild™ Utility If the SuperTrak BIOS detects an Offline logical drive, the BIOS reports the condition and temporarily halts the booting process of the Host PC. Figure 3. SuperTrak BIOS screen, logical drive offline See “Critical & Offline Logical Drives” on page 267 for information about restoring an offline logical drive.
SuperTrak EX Series User Manual Accessing the Main Menu The opening screen of the SuperBuild utility is the Main Menu. Figure 4.
Chapter 4: SuperBuild™ Utility • Miscellaneous – SAS drive LEDs, enclosure management, and buzzer settings Selecting a Controller The SuperBuild Configuration utility supports up to two SuperTrak RAID Controller cards installed in the same Host PC. Controller selection enables you to select which of the two SuperTrak controllers the utility accesses. If you have only one SuperTrak card installed in the Host PC, the SuperTrak is Controller 1, and no selection is necessary.
SuperTrak EX Series User Manual Managing Physical Drives Physical drive management includes these functions: • Viewing Physical Drives (page 90) • Viewing Physical Drive Information (page 90) • Managing Physical Drive Problems (page 91) Viewing Physical Drives To view physical drives: 1. In the Main Menu, highlight Physical Drive Management and press Enter.
Chapter 4: SuperBuild™ Utility 3. Highlight Return to Previous Menu and press Enter. Managing Physical Drive Problems Physical drives can develop problems that make them unsuitable for service in a logical drive.
SuperTrak EX Series User Manual Managing Disk Arrays Disk array management includes these functions: • Viewing Disk Arrays (page 92) • Viewing Disk Array Information (page 92) • Creating a Disk Array (page 93) • Changing Disk Array Settings (page 94) • Rebuilding a Disk Array (page 94) • Deleting a Disk Array (page 94) Viewing Disk Arrays The SuperBuild utility displays information about the disk arrays managed by the SuperTrak controller. 1.
Chapter 4: SuperBuild™ Utility Status – OK is normal. Can also show Rebuilding, Degraded, Critical, or Offline. 3. Highlight Physical Drives in the Disk Array and press Enter. The following information displays: ID – The channel number of the SuperTrak controller to which the physical drive is attached Model Name – The physical drive manufacturer’s model name for the drive Capacity – Data capacity of the physical drive in GB Status – OK is normal. Can also show Rebuilding or Dead. 4.
SuperTrak EX Series User Manual Changing Disk Array Settings To change the name of a disk array: 1. In the Main Menu, highlight Disk Array Management and press Enter. The Disk Array Management screen displays. 2. Highlight the Disk Array you want to change and press Enter. The Disk Array Info and Setting screen displays. 3. Highlight Disk Array Name and press Enter. 4. Press the backspace or delete keys to remove the characters. Then type new characters. 5. Highlight Save Setting and press Enter.
Chapter 4: SuperBuild™ Utility Managing Logical Drives Logical drive management includes these functions: • Viewing Logical Drives (page 95) • Viewing Logical Drive Information (page 95) • Creating a Logical Drive (page 96) • Initializing a Logical Drive (page 97) • Changing Logical Drive Settings (page 98) • Deleting a Logical Drive (page 98) Note For an explanation of the logical drive concepts and the choices you can make when you create your logical drive, see “Chapter 7: Technology Backgrou
SuperTrak EX Series User Manual Logical Drive Name – You can change this setting. Capacity – Data capacity of the logical drive in GB RAID Level – Chosen when the logical drive was created. Stripe Size – Chosen when the logical drive was created. Sector Size – Chosen when the logical drive was created. Write Cache Policy – You can change this setting. Read Cache Policy – You can change this setting.
Chapter 4: SuperBuild™ Utility 5. • Write Cache Policy – Choose from Write Back or Write Through. • Read Cache Policy – Choose from Read Cache, Read Ahead, or No Cache. • Axle – RAID 50 and 60 logical drives only. Choose the number of axles or choose 0 to let the controller decide for you. Highlight Save Configuration and press Enter. At this point you can create additional logical drives, if there is space remaining on your disk arrays.
SuperTrak EX Series User Manual • To cancel Initialization, press C. The Initialization begins immediately. If you set Initialization for multiple logical drives, they will be initialized sequentially. You can monitor Initialization progress under Background Activity. 5. Highlight Return to Previous Menu and press Enter. Changing Logical Drive Settings To change logical drive settings: 1. In the Main Menu, highlight Logical Drive Management and press Enter.
Chapter 4: SuperBuild™ Utility Managing Spare Drives Spare drive management includes these functions: • Viewing Spare Drives (page 99) • Viewing Spare Drive Information (page 99) • Creating a Spare Drive (page 99) • Changing Spare Drive Settings (page 100) • Deleting a Spare Drive (page 101) Viewing Spare Drives To view your spare drives: 1. In the Main Menu, highlight Spare Drive Management and press Enter.
SuperTrak EX Series User Manual • Adequate Capacity – Same capacity or greater than the largest drive in your array • Same Media Type – HDD or SDD, same as the other physical drives in the disk array To create a spare drive: 1. In the Main Menu, highlight Spare Drive Management and press Enter. The Spare Drive Management screen displays. 2. Highlight Assign Spare Drive and press Enter. The Assign Spare Drive Step 1/2 screen appears. 3. Press the arrow keys to highlight a physical drive.
Chapter 4: SuperBuild™ Utility 4. • Revertible – Yes or No. A revertible spare drive automatically returns to its spare drive assignment after the failed physical drive in the disk array is replaced. Go to step 5. • Spare Type – Global, can be used by any disk array. Dedicated, can only be used by the assigned disk array. Go to step 4. Optional. If you chose Dedicated in step 3, press the arrow keys to highlight a disk array. Then press the spacebar to select the disk array.
SuperTrak EX Series User Manual Viewing Background Activity The Background Activity function enables you to monitor background activities are running on the SuperTrak RAID controller. Information reported includes: • Device – Disk array or logical drive by ID number • Type – Synchronization, Initialization, or Rebuilding • Status – Running or queued (waiting) • Percentage – Percent completed The Background Activity screen does not enable you to start, pause, resume, or cancel any activity.
Chapter 4: SuperBuild™ Utility Managing the Event Log The event log tracks events related to the SuperTrak controller and includes the following functions: • Viewing RAM Events (page 103) • Viewing NVRAM Events (page 103) • Clearing the Event Logs (page 104) Viewing RAM Events RAM events are also called Runtime events. All recorded events happened since the last time you booted the Host PC. Displays the 1023 most recent events. To view NVRAM events: 1.
SuperTrak EX Series User Manual • To see all the information about an event, highlight the event and press Enter. Clearing the Event Logs Clearing the event logs remove all of the events from both the RAM and NVRAM event logs. Note that the RAM log clears every time you boot the Host PC. 1. In the Main Menu, highlight Event Log and press Enter. The Event Log screen displays. You can clear both logs from the RAM or NVRAM screen. 2. Highlight Clear All Event Logs and press Enter. 3.
Chapter 4: SuperBuild™ Utility Working with Time Sync The Time Sync function adds two special features to SuperTrak. These functions include: • Setting the Time Zone (page 105) • Synchronizing Time with an Embedded Site (page 105) The Time Sync function does not replace or overwrite the regular date and time settings in the Host PC’s BIOS or OS. Setting the Time Zone To set the difference between the current time zone (the time zone in which you are) and Greenwich Mean Time (GMT): 1.
SuperTrak EX Series User Manual Using the Miscellaneous Menu The Miscellaneous menu enables three useful functions on SuperTrak: • Making the SAS Ready LED Setting (page 106) • Making the SGPIO Backplane Setting (page 106) • Working with the Buzzer (page 106) Making the SAS Ready LED Setting The LEDs for SAS disk drives stay on continuously to show Ready status, except when the drive is processing a command. This function enables you to turn the LEDs off. To turn the SAS drive LEDs off: 1.
Chapter 4: SuperBuild™ Utility When the buzzer sounds, take the following actions: • Check your disk arrays and logical drives. • Check the Event Log. See page 103. To silence the buzzer for the current trigger event, you must disable it. Also see “Chapter 8: Troubleshooting” on page 261. Enabling or Disabling the Buzzer To enable or disable the Buzzer: 1. In the Main Menu, highlight Miscellaneous and press Enter. 2. Highlight Buzzer and press Enter. 3. Highlight your choice and press Enter.
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Chapter 5: Management with WebPAM PRO • Logging into WebPAM PRO (page 109) • Accessing the Interface (page 112) • Managing Users (page 118) • Working with Subsystem/Host Management (page 122) • Managing Software Services (page 126) • Managing the Host (page 130) • Managing the Subsystem (page 131) • Managing the Controller (page 142) • Managing Enclosures (page 148) • Managing Physical Drives (page 149) • Managing Disk Arrays (page 156) • Managing Logical Drives (page 172) • Managin
SuperTrak EX Series User Manual Logging in over the Network You can log into WebPAM PRO from any PC with a network connection to the Host PC (where the SuperTrak EX Controller is installed). 1. Launch your Browser. 2. In the Browser address field, type the information provided below. Then press Enter. If you chose External SSL Security during installation (Windows, see page 45; Linux, see page 54), use the Secure Connection. Otherwise, use the Regular Connection.
Chapter 5: Management with WebPAM PRO Login Screen When the opening screen appears: 1. Type administrator in the User Name field. 2. Type password in the Password field. 3. Click the Login button. The User Name and Password are case sensitive. See Figure 1. Figure 1.
SuperTrak EX Series User Manual Accessing the Interface WebPAM PRO is browser-based RAID management software with a graphic user interface.
Chapter 5: Management with WebPAM PRO There are four major parts to the WebPAM PRO interface: • Header (see page 113) • Tree View (see page 113) • Management View (see page 114) • Event Frame (see page 115) Using the Header The Header contains the following items: • Language – To choose a display language, see “Choosing a Display Language” on page 115. • Show/Hide Event Frame – To view the Event Frame, see “Viewing the Event Frame” on page 115.
SuperTrak EX Series User Manual Figure 3. WebPAM PRO Tree View Logged-in User Host PC, where the SuperTrak card is installed The Administrative Tools section is different for the Administrator and Super Users than for other users. The remainder of the Tree is the same for all users. Management View displays information according to the item you choose in Tree View.
Chapter 5: Management with WebPAM PRO Choosing a Display Language WebPAM PRO displays in the following languages: • English • Italian • Simplified Chinese • Japanese • Traditional Chinese • Korean • French • Spanish • German • Russian To change the display language: 1. Click the Language dropdown menu in the Header. 2. Highlight the language you prefer. WebPAM PRO displays in the chosen language. Viewing the Event Frame To view the Event Frame, click Show Event Frame in the Header.
SuperTrak EX Series User Manual You can also view events by clicking the Subsystems clicking the Event tab in Management View. icon in Tree View, then Saving the Event Frame This function saves a copy of the events from the Event Frame as a text file on the Host PC’s hard drive. To save the event log: 1. In the Header, click Show Event Frame. 2. In the Event Frame, click the Save Events button. 3. In the File Download dialog box, click the Save button. 4.
Chapter 5: Management with WebPAM PRO Figure 4. The Storage Network appears in Tree View Added to WebPAM PRO Not added yet To view the Storage Network, click Show Storage Network in the Header. All networked systems will appear in Tree View. To hide the Storage Network, click Hide Storage Network in the Header. Only the networked systems you have added appear in Tree View. See “Adding a Subsystem or Host” on page 122.
SuperTrak EX Series User Manual Managing Users User Management deals with user accounts. Functions include: • Viewing User Information (page 118) • Making User Settings (page 118) • Making Your Own User Settings (page 119) • Changing a User’s Password (page 119) • Changing Your Own Password (page 119) • Creating a User (page 120) • Deleting a User (page 120) Viewing User Information The view a list of users, their status, access privileges, display name, and email address: 1.
Chapter 5: Management with WebPAM PRO Making Your Own User Settings To change your own user settings: 1. Log into WebPAM PRO under your own user name. 2. Click the Administrative Tools 3. Click the User Management 4. Click the Settings tab in Management View. 5. Enter or change the display name or mail address. 6. Click the Submit button. icon. icon. Changing a User’s Password To change a user’s password: 1. Log into WebPAM PRO as the Administrator or a Super User. 2.
SuperTrak EX Series User Manual Creating a User To create a user: 1. Log into WebPAM PRO as the Administrator or a Super User. 2. Click the Administrative Tools 3. Click the User Management 4. Click the Create tab in Management View. icon. icon. 5. Enter a user name in the User Name field. 6. Enter a password for this user in the New Password and Retype Password fields. A password is optional.
Chapter 5: Management with WebPAM PRO 3. Click the User Management icon. 4. Click the Delete tab in Management View. 5. Check the box to the left of the user you want to delete. 6. Click the Submit button. 7. Click OK in the confirmation box.
SuperTrak EX Series User Manual Working with Subsystem/Host Management Subsystem/Host Management includes the following functions: • Viewing Subsystem/Host Information (page 122) • Adding a Subsystem or Host (page 122) • Deleting a Subsystem or Host (page 123) • Setting User Privilege (page 124) • Updating the Firmware on Multiple Systems (page 124) Viewing Subsystem/Host Information To view the Subsystem/Host List: 1. Click the Administrative Tools icon in Tree View. 2.
Chapter 5: Management with WebPAM PRO 5. Do one of the following actions: • To create an in-band connection: Type the Host PC’s IP address into the address field. Choose this option for SuperTrak. Note that entries such as localhost or the Host PC’s network name do not work for this function. • 6. To create an out-of-band connection: Type the Subsystem’s management port IP address into the address field. Click the Submit button. The new Subsystem or Host PC is added to Tree View.
SuperTrak EX Series User Manual 7. In the confirmation box, type the word confirm in the field provided. 8. Click the OK button. Setting User Privilege To set user privilege: 1. Click the Administrative Tools icon in Tree View. 2. Click the Subsystem/Host Management icon. 3. Click the IP address link of the Subsystem or Host you want to access. 4. Beside the name of the user whose privilege you want to change, choose the privilege level from the Privilege dropdown menu.
Chapter 5: Management with WebPAM PRO 3. In Management View, click the Multiple Firmware Update tab dropdown menu and choose Multiple HBA Firmware Update. 4. From the Subsystem/Host List, check the box beside the Host PCs with the SuperTrak controllers you want to update. 5. Choose the Download Flash File from Local File through HTTP option and click the Next button. 6.
SuperTrak EX Series User Manual Managing Software Services Software Services include the following functions: • Viewing Service Status (page 126) • Changing Web Server Settings (page 126) • Restarting the Tomcat Server (page 127) • Setting up Email Service (page 127) • Setting up Extended SMTP (page 128) • Setting Event Frame Refresh Time (page 128) • Changing CIM Client Settings (page 129) • Changing CIM Server Settings (page 129) Viewing Service Status There are two software services: Web
Chapter 5: Management with WebPAM PRO Session Time Out refers to the amount of time the connection remains active without any user interaction. After WebPAM PRO reaches the Time Out interval, you must log in again and begin a new session. 6. Click the Submit button. 7. In the confirmation box, type the word confirm in the field provided. 8. Click the OK button. Restarting the Tomcat Server After you change the Web Server port number, you must restart the Tomcat server on the Host PC.
SuperTrak EX Series User Manual Setting up Extended SMTP To make Extended SMTP settings: 1. Click the Administrative Tools icon in Tree View. 2. Click the Software Management icon. 3. Click the Email tab in Management View. 4. Check the Enable ESMTP box to enable ESMTP. Uncheck the box to disable ESMTP. 5. Enter ESMTP user name in the field provided. 6. Enter a ESMTP password in the field provided. 7. When you are done, click the Submit button.
Chapter 5: Management with WebPAM PRO Changing CIM Client Settings The CIM client is part of the WebPAM PRO Utility Server. The Utility Server can be installed on any PC on the network. Only one CIM client and Utility Server installation is required. The CIM client works with CIM server. The CIM server is part of the WebPAMPRO Agent. The Agent must be installed on every host PC where the HBA RAID controller is installed to enable management over a network.
SuperTrak EX Series User Manual Managing the Host The Host is designated by its IP address:127.0.0.1. Host functions include: • Viewing Host Information (page 130) • Setting User Rights (page 130) • Refreshing the WebPAM PRO Screen (page 130) Viewing Host Information To view Host information, click the 127.0.0.1 icon in Tree View.
Chapter 5: Management with WebPAM PRO Managing the Subsystem Subsystem functions include: • Viewing Subsystem Information (page 131) • Clearing Statistical Data (page 132) • Setting an Alias for the Subsystem (page 132) • Viewing the Runtime Event Log (page 134) • Saving the Runtime Event Log (page 134) • Clearing the Runtime Event Log (page 135) • Viewing the NVRAM Event Log (page 135) • Saving the NVRAM Event Log (page 136) • Clearing the NVRAM Event Log (page 136) • Updating the Firmw
SuperTrak EX Series User Manual Clearing Statistical Data Use this function to clear the statistical data registers for the controller, physical drives, and logical drives. To clear statistical data: 1. In Tree View, click the Subsystem icon. 2. In Management View, click the Information tab. 3. Click the Clear Statistics link. 4. Click the Submit button. 5. In the Confirmation dialog box, type confirm and click the OK button. Setting an Alias for the Subsystem An alias is optional.
Chapter 5: Management with WebPAM PRO SuperTrak Controller Card To upgrade the firmware on a SuperTrak Controller Card: 1. In Tree View, click the Subsystem 2. From the Firmware Update tab, choose Controller Firmware Update. icon. 3. Choose the Download Flash File from Local File through HTTP option and click the Next button. 4. Click the Browse button. 5. Navigate to the directory where you saved the update file, then click the update file, and click the Open button. 6.
SuperTrak EX Series User Manual • Spare Drive • Physical Drive If any item reports other than “OK” click that item in the Tree to investigate the cause of the problem. Viewing the Runtime Event Log Runtime Events lists information about all events recorded since the system was started. Runtime events are stored in RAM on the RAID controller. These events are cleared when you reboot your system. To view runtime events: 1. In Tree View, click the Subsystem icon. 2.
Chapter 5: Management with WebPAM PRO Clearing the Runtime Event Log This function clears the events from the runtime event log screen and from the RAM on the RAID controller. This function has no effect upon events reported in the WebPAM PRO Event Frame. “Viewing the Event Frame” on page 115. To clear the runtime event log: 1. In Tree View, click the Subsystem 2. From the dropdown menu on the Event tab, choose Runtime Events. icon. 3. At the bottom of the window, click the Clear Event Log button.
SuperTrak EX Series User Manual Saving the NVRAM Event Log This function saves a copy of the NVRAM event log as a text file on the Host PC’s hard drive. To save the NVRAM event log: 1. In Tree View, click the Subsystem icon. 2. From the dropdown menu on the Event tab, choose NVRAM Events. 3. At the bottom of the window, click the Save Event Log button. 4. In the File Download dialog box, click the Save button. 5.
Chapter 5: Management with WebPAM PRO • Initialization • Media Patrol Making Background Activity Settings To make settings for background activities: 1. In Tree View, click the Subsystem icon. 2. From the dropdown menu on the Background Activities tab, choose Settings. 3.
SuperTrak EX Series User Manual Running Background Activities To run a background activity from the Background Activities tab: 1. In Tree View, click the Subsystem icon. 2.
Chapter 5: Management with WebPAM PRO To run PDM: 1. In Tree View, click the Subsystem 2. From the dropdown menu on the Background Activities tab, choose Start PDM. icon. 3. In the next screen, choose the Source and Target physical drives. The suspect physical drive is the Source. The replacement physical drive is the Target. 4. Click the Start button. Viewing Scheduled Activities To view scheduled activities for this subsystem: 1. Click the Subsystem icon Tree View. 2.
SuperTrak EX Series User Manual For a WEEKLY recurrence pattern, make the following settings: • Choose a Start Time for the activity, based on a 24-hour clock, from the dropdown menus. • Type the number of weeks between activities, from 1 to 52, into the Every weeks field. • Check the boxes for the days of the week you want the activity to run. You can choose from 1 to 7 days.
Chapter 5: Management with WebPAM PRO Note For monthly schedules, if you choose a higher number than a month has days, the activity will occur in the following month. For example, say you choose day 31. But there are only 30 days in the month of June. Therefore, the June activity will happen on July 1. The next activity will happen on July 31. Deleting a Scheduled Activity To delete a scheduled activity for this subsystem: 1. Click the Subsystem 2.
SuperTrak EX Series User Manual Managing the Controller The RAID controller is the heart of the RAID storage system.
Chapter 5: Management with WebPAM PRO • Alias, if assigned* • Vendor • Model • Operational Status • Power On Time • Cache Usage (percent) • Dirty Cache Usage (percent) – Refers to data in the cache that is not yet saved to a physical drive • Part number • Serial number • Hardware revision number • WWN – World Wide Number of the controller • Manufacturing Date • SCSI protocols supported • Host Driver Version • BIOS Version • Single Image Version • Single Image Build Date •
SuperTrak EX Series User Manual • Write Back Cache Flush Interval* • Write Through Mode • Enclosure Polling interval* • Adaptive Writeback Cache* Items marked with an asterisk (*) are user adjustable. See “Making Controller Settings” on page 144. Viewing Controller Statistics To view controller statistics: 1. Click the Subsystem icon in Tree View. 2. Click the Controllers icon. 3. Click the Controller 4. From the dropdown menu on the Information tab, choose Statistics. icon.
Chapter 5: Management with WebPAM PRO For more information, see “Capacity Coercion” on page 246. • Enter a time interval (1 to 12 seconds) in the Write Back Cache Flush Interval field. • Enter a time interval (15 to 255 seconds) in the Enclosure Polling Interval field. This is the time interval in which the controller polls all of the components in the enclosure.
SuperTrak EX Series User Manual reserve capacity drops significantly, or the battery remains discharged, replace the battery. Also see “Viewing Enclosure Information” on page 148. Silencing the Buzzer To silence the buzzer for the current event: 1. Click the Subsystem icon in Tree View. 2. Click the Controllers icon. 3. Click the Controller 4. Click the Buzzer tab in Management View. 5. icon. Click the Mute button. The buzzer goes silent but will sound again for future events.
Chapter 5: Management with WebPAM PRO The buzzer goes silent but remains enabled. Viewing Buzzer Information This function refers to the buzzer on the SuperTrak RAID controller card. To view buzzer information: 1. Click the Subsystem icon in Tree View. 2. Click the Controllers icon. 3. Click the Controller 4. Click the Buzzer tab in Management View. icon.
SuperTrak EX Series User Manual Managing Enclosures This function of WebPAM PRO does not apply to the SuperTrak RAID controller card installed in a Host PC, except for one item: • Viewing Enclosure Information (page 148) Viewing Enclosure Information Enclosure information includes: • Enclosure ID • Enclosure Type – Virtual • SEP Firmware Version • Maximum number of Controllers, Physical Drive Slots, Fans, Blowers, Temperature Sensors, Power Supply Units, Batteries, and Voltage Sensors.
Chapter 5: Management with WebPAM PRO Managing Physical Drives Managing Physical Drives deals with the physical disk drives under the SuperTrak RAID controller, including the following functions: • Viewing a List of Physical Drives (page 149) • Locating a Physical Drive (page 149) • Making Global Physical Drive Settings (page 150) • Viewing Physical Drive Information (page 151) • Viewing Physical Drive Statistics (page 151) • Making Physical Drive Settings (page 152) • Clearing Stale and PFA C
SuperTrak EX Series User Manual might not support them. See “Appendix D: LED Backplane Connections” on page 295. To locate a physical drive in the enclosure, click the Locate PDx button. The LED for the carrier holding the physical drive will blink for one minute. Promise Enclosures To locate a physical drive in the VTrak JBOD enclosure, click the Locate PDx button. The disk status LED will blink for one minute to identify the carrier holding the physical drive. Figure 6.
Chapter 5: Management with WebPAM PRO The functions you enable here depend on whether the physical drives support those functions. See “Viewing Physical Drive Information” on page 151 to determine which functions a particular drive supports. Viewing Physical Drive Information To view physical drive information: 1. Click the Subsystem icon in Tree View. 2. Click the Enclosures icon. 3. Click the Enclosure 4. Click the Physical Drives 5. Click a Physical Drive icon. icon. icon.
SuperTrak EX Series User Manual Making Physical Drive Settings The only individual physical drive setting is an alias. An alias is optional. To set an alias for a physical drive: 1. Click the Subsystem icon in Tree View. 2. Click the Enclosures icon. 3. Click the Enclosure icon. 4. Click the Physical Drives 5. Click a Physical Drive icon. icon. 6. Click the Settings tab in Management View. 7. Type an alias into the Physical Drive Alias field. Maximum of 32 characters.
Chapter 5: Management with WebPAM PRO Viewing the SMART Log To view the SMART Log for a physical drive: 1. Click the Subsystem icon in Tree View. 2. Click the Enclosures icon. 3. Click the Enclosure 4. Click the Physical Drives 5. Click a Physical Drive 6. in Management View, click the SMART Log tab. icon. icon. icon. Basic SMART Log Information for SAS Drives: • Physical Drive ID – Unique ID number of this drive in your VTrak or SuperTrak system. • InProgress – Yes or No.
SuperTrak EX Series User Manual • SCT Status Version – SCT status version number for this drive. • SCT Version – SCT version number for this drive. • SCT Support Level – SCT support level for this drive. • Device State – 0 means active. • Current Temperature – The drive’s current temperature. • Power Cycle Min Temperature – Lowest temperature the drive reached since the last power up. • Power Cycle Max Temperature – Highest temperature the drive reached since the last power up.
Chapter 5: Management with WebPAM PRO Saving Advanced SMART Log Information To save SMART Log information as a text file: 1. Click the Subsystem icon in Tree View. 2. Click the Enclosures icon. 3. Click the Enclosure 4. Click the Physical Drives 5. Click a Physical Drive 6. in Management View, click the SMART Log tab. icon. icon. icon. 7. Click the Save Advanced SMART Log button. 8. Choose the Save File option. 9. Click the OK button.
SuperTrak EX Series User Manual Managing Disk Arrays Disk Array Management includes the following functions: • Viewing Disk Arrays (page 156) • Locating a Disk Array (page 156) • Creating a Disk Array (page 157) • Deleting a Disk Array (page 163) • Viewing Disk Array Information (page 163) • Making Disk Array Settings (page 164) • Creating a Logical Drive (page 165) • Deleting a Logical Drive (page 166) • Migrating a Disk Array (page 167) • Rebuilding a Disk Array (page 168) • Running
Chapter 5: Management with WebPAM PRO Promise Enclosures To locate a disk array in a VTrak JBOD enclosure, click the Locate DAx button. The disk status LEDs will blink for one minute to identify the carriers holding the physical drives used by the disk array. Figure 7.
SuperTrak EX Series User Manual Creating a Disk Array – Automatic Configuration The Disk Array – Automatic Configuration option enables you to create a new disk array following a default set of parameters. One logical drive will be made automatically when you create the disk array. If you have multiple enclosures, a separate disk array and logical drive set is created for each enclosure.
Chapter 5: Management with WebPAM PRO Creating a Disk Array – Express Configuration The Disk Array – Express Configuration option enables you to choose the parameters for a new disk array by specifying the characteristics you want. With this method, you can create multiple logical drives at the same time you create your disk array. However, all of the logical drives will be the same. If you prefer to specific the parameters directly, use the Advanced option to create your disk array.
SuperTrak EX Series User Manual Or check the Automatic Update box and updates will occur automatically.
Chapter 5: Management with WebPAM PRO Creating a Disk Array – Advanced Configuration The Disk Array – Advanced Configuration option enables you to directly specify all parameters for a new disk array. One logical drive will be made automatically when you create the disk array. If you specify less than the total available capacity, you can use the remaining space to create additional logical drives now or at a later time.
SuperTrak EX Series User Manual 4. Specify a Capacity and the unit of measure (MB, GB, TB). This value will be the data capacity of the first logical drive in your new disk array. If you specify less than disk array's maximum capacity, the remainder will be available for additional logical drives which you can create later. 5. Specify a Stripe size from the dropdown menu. 64 KB, 128 KB, 256 KB, and 1 MB are available. 64 KB is the default. 6. Specify a Sector size from the dropdown menu.
Chapter 5: Management with WebPAM PRO Deleting a Disk Array Warning When you delete a disk array, you also delete any logical drives that belong to it, along with the data in those logical drives. Back up any important data before deleting a disk array. To delete a disk array: 1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays icon. 3. Click the Delete tab in Management View. 4. Check the box to the left of the disk array you want to delete. 5. Click the Submit button. 6.
SuperTrak EX Series User Manual available. However, the logical drive has lost redundancy (fault tolerance). You must determine the cause of the problem and correct it. • Rebuilding – This condition is temporary. When a physical drive has been replaced, the logical drive automatically begins rebuilding in order to restore redundancy (fault tolerance). When a logical drive is rebuilding, it will function and your data is available. However, access will be slower due to the rebuilding operation.
Chapter 5: Management with WebPAM PRO 5. Optional. Enter an alias in the Disk Array Alias field. Maximum of 32 characters. Use letters, numbers, one space between words, and underscore. An alias is optional. 6. To enable Media Patrol support, check the Media Patrol box. 7. To enable PDM support, check the PDM box. 8. Click the Submit button. Creating a Logical Drive When you create a disk array, you automatically create one logical drive also.
SuperTrak EX Series User Manual 11. From the Write Policy dropdown menu, choose a Write Cache policy for this logical drive. The choices are Write Through and Write Back. Write Back is the default. If you chose No Cache under Read Cache, this setting will be Write Through. See “Choosing Cache Policy” on page 245. 12. From the Initialization dropdown menu, choose an Initialization policy. The choices are None, Quick and Full. See “Initialization” on page 247. 13.
Chapter 5: Management with WebPAM PRO 7. Click the OK button. The chosen logical disappears from the Logical Drive List the Information tab. Migrating a Disk Array On SuperTrak, RAID level migration is performed on the disk array but it applies to the logical drives.
SuperTrak EX Series User Manual 14. Click the Submit button to begin Migration. In the confirmation box, type the word confirm in the field provided. 15. Click the OK button. To set Migration priority, see “Making Background Activity Settings” on page 137. Rebuilding a Disk Array When you rebuild a disk array, you are actually rebuilding the data onto a replacement physical drive. Rebuilding Automatically Normally, a Critical disk array automatically rebuilds itself using a designated spare drive.
Chapter 5: Management with WebPAM PRO The Source is a remaining functional physical drive in the disk array. 6. Choose the Target physical drive. The Target is the replacement physical drive. 7. Click the Submit button. The Disk Array Background Activity tab shows rebuild progress on the replacement (target) physical drive. Depending the size of the physical disk involved, this process will take some time. To view more information, click the Rebuild on PDx link.
SuperTrak EX Series User Manual 3. Click the Disk Array icon. 4. From the dropdown menu on the Background Activities tab, choose Start PDM. 5. In the next screen, choose the Source and Target physical drives. The suspect physical drive is the Source. The replacement physical drive is the Target. 6. Click the Start button.
Chapter 5: Management with WebPAM PRO Preparing a Disk Array for Transport Important Before you can use this feature: • There must be a dedicated spare disk drive assigned to this disk array. • The disk array’s Operational Status must be OK. To prepare a disk array for transport: 1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays icon. 3. Click the Disk Array 4. Click the Transport tab in Management View. icon. 5. Click the Submit button. 6.
SuperTrak EX Series User Manual Managing Logical Drives Logical drives are made from disk arrays. In the Tree, you can see a graphic representation of the logical drives that belong to each array. You can also see all logical drives in the subsystem under Logical Drive Summary. See page 182.
Chapter 5: Management with WebPAM PRO • Rebuilding – This condition is temporary. When a physical drive has been replaced, the logical drive automatically begins rebuilding in order to restore fault tolerance. When a logical drive is rebuilding, it will function and your data is available. However, access will be slower due to the rebuilding operation. For a Degraded or Offline logical drive, see “Critical & Offline Logical Drives” on page 267.
SuperTrak EX Series User Manual 5. Click the Logical Drive icon. To specify an Alias or set the Read and Write Policies, click the Settings tab. Logical Drive Status See “Logical Drive Status” on page 172. Logical Drive Synchronization Synchronization is an automatic procedure applied to logical drives when they are created. “Yes” means the logical drive was synchronized. Adjustable Items • Alias – Optional • Read Policy • Write Policy See “Changing Logical Drive Settings” on page 174.
Chapter 5: Management with WebPAM PRO Maximum of 32 characters. Use letters, numbers, one space between words, and underscore. An alias is optional. 8. From the Read Policy dropdown menu, choose a Read Cache policy. The choices are Read Cache, Read Ahead, and No Cache. See “Choosing Cache Policy” on page 245. 9. From the Write Policy dropdown menu, choose a Write Cache policy. The choices are Write Back and Write Through. If you chose No Read Cache, Write policy is automatically Write Through.
SuperTrak EX Series User Manual To set Initialization priority, see “Making Background Activity Settings” on page 137. You can also start Initialization from the Subsystem Activities tab. icon, Background Running Redundancy Check Redundancy Check is a routine maintenance procedure for fault-tolerant disk arrays (those with redundancy) that ensures all the data matches exactly. Redundancy Check can also correct inconsistencies. You can also schedule a Redundancy Check.
Chapter 5: Management with WebPAM PRO 3. Click the Disk Array icon. 4. Click the Logical Drives 5. Click the Logical Drive icon icon. 6. Click the Check Table tab in Management View. 7. Click the option for the table you want to see. The default is All tables. If there are entries, they are listed as follows: • Entry Number – A number assigned to each block of entry. • Table Type – Read Check, Write Check or Inconsistent Block (see below).
SuperTrak EX Series User Manual Managing Spare Drives When a physical drive in a disk array fails and a spare drive of the same type and adequate capacity is available, the disk array will begin to rebuild automatically using the spare drive. See “Hot Spare Drive” on page 248 and “Rebuilding a Disk Array Automatically” on page 270.
Chapter 5: Management with WebPAM PRO Creating a Spare Drive Important • There must be an unconfigured physical drive available to assign as a spare drive. See “Viewing a List of Physical Drives” on page 149. • Be sure the spare drive you choose has capacity equal to or greater than the smallest physical drive assigned to the disk array. • A dedicated spare drive must be the same media type, HDD or SDD, as the other physical drives in the disk array. • Free of any previous configuration data.
SuperTrak EX Series User Manual Deleting Spare Drive Note If an existing spare drive has the wrong parameters for your needs, click the Settings tab to change the parameters rather than delete the spare drive and create a new one. To delete a spare drive: 1. Click the Subsystem 2. Click the Spare Drives icon in Tree View. icon. 3. Click the Delete tab in Management View. 4. Check the box to the left of the spare drive you want to delete. 5. Click the Submit button.
Chapter 5: Management with WebPAM PRO Running Spare Check Spare Check verifies the operational status of your spare drives. You can also schedule a Spare Check. See “Scheduling an Activity” on page 139. To check a spare drive: 1. Click the Subsystem 2. Click the Spare Drives icon in Tree View. icon. 3. Click the Spare Check tab in Management View. 4. From the Physical Drive dropdown menu, choose the spare drive you want to check. Or choose All to check all the spare drives at the same time. 5.
SuperTrak EX Series User Manual Working with the Logical Drive Summary The Logical Drive Summary displays a list of all logical drives under the SuperTrak controller including logical drives in expanded or cascaded enclosures. This list does not arrange the logical drives under the disk array to which they belong nor under the enclosure in which they are located.
Chapter 5: Management with WebPAM PRO Viewing Individual Logical Drive Information 1. Click the Subsystem 2. Click the Logical Drive Summary icon in Tree View. 3. Click the Logical Drive icon. icon. The information and location for the logical drive appear in Management View. See Viewing Logical Drive Information (page 173).
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Chapter 6: Management with the CLI • Opening the CLI on Windows (below) • Opening the CLI on Linux, FreeBSD, and VMware (page 186) • Table of Supported Commands (page 187) • Notes and Conventions (page 189) • List of Supported Commands (page 190) SuperTrak EX Controller’s Command Line Interface (CLI) provides rapid setup of disk arrays and logical drives. You can also manage your SuperTrak system using the CLI. However, ongoing management is much easier with the SuperBuild utility or WebPAM PRO.
SuperTrak EX Series User Manual Opening the CLI on Linux, FreeBSD, and VMware To open the CLI: 1. Open a terminal window. 2. Go to the /opt/Promise/WebPAMPRO/Agent directory. 3. Type ./startCLI.sh and press Enter. The CLI runs in the terminal window.
Chapter 6: Management with the CLI Table of Supported Commands Command about array Action View utility information. View or edit array information. Create, edit, or delete a new or existing array. Create, edit, or delete logical drives in an existing array. To physically locate an array in an enclosure. Accept an incomplete array condition. battery Subsystems only. View battery information or to recondition a battery. bbm View or clear the BBM defect list of the specified configured physical drive.
SuperTrak EX Series User Manual Command logdrv Action View or edit logical drive information and settings. Locate a logical drive via LEDs. migrate Start and monitor disk array migration process. mp View media patrol status and progress. Start, stop, pause, or resume media patrol. pdm View PDM status and progress. Start, stop, pause, or resume PDM process. phydrv View or edit physical drive information and settings. Locate a physical drive via LEDs.
Chapter 6: Management with the CLI Command ? Action This can be used in place of the help command or optionally can be used as a switch for a command (example: array -?) to provide command usage. Note: Commands are NOT case sensitive. Notes and Conventions Commands and options are NOT case sensitive. Not all extended keys are supported. However, you can use the backspace and the left and right arrow keys for command line editing.
SuperTrak EX Series User Manual List of Supported Commands • about (page 190) • migrate (page 210) • array (page 190) • mp (page 211) • battery (page 194) • pdm (page 211) • bbm (page 195) • phydrv (page 212) • bga (page 195) • ptiflash (page 215) • buzz (page 198) • rc (page 216) • checktable (page 198) • rb (page 217) • config (page 199) • sc (page 218) • ctrl (page 200) • smart (page 219) • date (page 203) • spare (page 219) • enclosure (page 203) • spath (page
Chapter 6: Management with the CLI Summary The array command is the main command for performing advanced configuration and maintenance tasks on disk arrays. This command lists, creates, modifies, deletes, and locates disk arrays. It also adds and deletes logical drives. Note that you cannot mix Hard Disk Drives (HDD) and Solid State Drives (SSD) in the same disk array. Warning When you delete a disk array, you also delete any logical drives that belong to it, along with the data they contain.
SuperTrak EX Series User Manual You can accept the array in incomplete condition and try to bring the logical drives online. However, that is a highrisk and non-revertible operation, and it may result in data loss. Therefore, it is recommended to clear the condition first, for example: putting the missing drives back or roaming the array back to the original controller and wait until the migration completes.
Chapter 6: Management with the CLI 1 Mirroring on two drives. 5 Parity, requiring 3 or more drives. 10 Mirroring on even number of drives. 1e Extended mirroring, requiring 2 or more drives. 50 Striping on multiple RAID 5, requiring 6 or more drives. 6 Allow two drive failure, requiring 4 or more drives. 60 Striping on multiple RAID 6, requiring 8 or more drives. Capacity= Specifies logical drive capacity.
SuperTrak EX Series User Manual -t missingdrive Specifies the number of logical drives to be created with the -a add option. With the -c option, all the logical drives have same settings but only one -l option=value can be specified. Specifies the type of incomplete condition to accept. If not specified, it will accept the current incomplete condition by default. The condition of missing drive in the array.
Chapter 6: Management with the CLI recondition -b Subsystems only. Recondition a specific battery. Specifies which battery in a given enclosure. 1..2 Examples battery battery -a recondition -b 1 bbm Usage bbm [-a ] [-p ] bbm -a clear -p Summary The bbm command displays and clears the Bad Block Map (BBM) for all configured SATA drives. Options -a Specifies the action to perform. list (Default) List the BBM information. clear Clears the BBM list.
SuperTrak EX Series User Manual list (Default) Lists current background activities. mod Makes changes to one of the settings. -s "
Chapter 6: Management with the CLI pdmrate= PDM rate determines the rate at which PDM will run. (low=25, medium=50, high=75) low medium high transitionrate= Transition rate determines the rate at which transition will run. (low=25, medium=50, high=75) low medium high syncrate= Synchronization rate determines the rate at which synchronization will run. (low=25, medium=50, high=75) low medium high initrate= Initialization rate determines the rate at which initialization will run.
SuperTrak EX Series User Manual buzz Usage buzz [-a ] buzz -a list buzz -a enable buzz -a disable buzz -a on buzz -a off Summary The buzz command displays the status of the buzzer, and enables, disables, turns on or turns off the buzzer. Options -a Specifies the action to perform. list (Default) List the status of the buzzer. enable Enable the buzzer. disable Disable the buzzer. on Turn on the buzzer. off Turn off the buzzer.
Chapter 6: Management with the CLI checktable -l 10 config Usage config -a auto config -a expr [-r y|n] [-c y|n] [-p y|n] [-m y|n] [-s y|n] [-t ] [-l ] Summary The config command has two options: Automatic and Express. Automatic configuration takes all available unconfigured physical drives to create an optimized disk array following a default set of parameters. There are no options.
SuperTrak EX Series User Manual video Sequential large block reads. data Random read/write mix, small to medium sized IO. log Sequential small block write. other Random read/write mix, small to medium sized IO. fileserver Random read/write mix, small to medium sized IO. -l Specifies how many logical drives to include in the configuration. Array capacity is divided evenly among the logical drives.
Chapter 6: Management with the CLI coercion= Enables or disables disk coercion. Disk coercion will truncate the size of the physical drives. Makes different size drives appear to be the same size. For example, a 90.1 GB drive would appear as the same size as an 89.8 GB drive. Important when using drives of different manufacturers for rebuilds or as hot spares. enable disable coercionmethod= The method of coercion. GBTruncate Truncates the drive to the nearest 1-billion byte boundary.
SuperTrak EX Series User Manual lunmapping= Subsystems only. Chooses WWN based or Slot based LUN mapping method. wwn slot adaptivewbcache= Enables or disables adaptive writeback cache. enable Writeback logical drives will change the write policy based on the availability of protection. If BBU or UPS is available, the write policy is retained as Writeback, otherwise the policy is switched to Writethru.
Chapter 6: Management with the CLI Examples ctrl ctrl -v ctrl -l ctrl -a mod -i 1 -s "alias=ctrl1, coercion=enable" date Usage date date -a mod [-d ] [-t
SuperTrak EX Series User Manual Summary The enclosure command provides status and information about the various components of the enclosure unit. It is also sets temperature threshold values for JBOD enclosures and displays Vendor Provided Data (VPD). Options -a Specifies the action to perform. list (Default) Displays information and status of the enclosure. mod Modifies settings. Requires the -s option. locate Locates an enclosure by flashing its LEDs. -e Enclosure ID.
Chapter 6: Management with the CLI Examples enclosure enclosure -v enclosure -a mod -e 10 -s "tempwarning=35, tempcritical=45" event Usage event [-a ] [-l ] [-i ] [-c ] [-v] event -a clear [-l ] Summary The event command displays and clears the RAM and NVRAM event logs. Options -a Specified the action to perform. list Displays the events for the specified location. RAM events are displayed if no location is specified.
SuperTrak EX Series User Manual export Usage export -t [-s ] [-p ] -f Summary The export command exports certain types of configuration files to a remote or local host. This command only affects subsystems. Options -t Specifies the type of file to export. userdb User database file. This file type is not applicable for inband and can only be exported to a remote host. servicereport System service report file.
Chapter 6: Management with the CLI allsw Subsystems only. All software settings. Following are individual Firmware settings: bga Background activity settings. ctrl Controller settings. encl Enclosure settings, including temperature thresholds. fc Subsystems only. FC port settings. iscsi Subsystems only. iscsi settings, including node, port, SLP, and iSNS. netiscsi Subsystems only. Network settings of iSCSI ports. netmgmt Subsystems only. Network settings of management ports.
SuperTrak EX Series User Manual init -a resume -l Summary The init command starts, stops, pauses, and resumes a logical drive initialization. A full initialization writes to the entire logical drive space and takes several minutes, depending on the size of the logical drive. A quick initialization writes to the first and last few megabytes of the logical drive. Typically, a quick initialization is completed in moments.
Chapter 6: Management with the CLI logdrv Usage logdrv [-a ] [-l ] [-c ] [-v] logdrv -a locate -l logdrv -a mod -l -s "" Summary The logdrv command displays information about the logical drives and changes logical drive settings. To create a logical drive, see the array command on page 190. Options -a Specifies the action to perform. list (Default) Displays a summary of one or more logical drives. mod Changes logical drive settings.
SuperTrak EX Series User Manual Examples logdrv logdrv -v logdrv -a mod -l0 -s "readpolicy=readahead" logdrv -a locate -l2 migrate Usage migrate [-a ] [-d ] migrate -a start -d -p -l Summary The migrate command expands the capacity of a logical drives (online capacity expansion) and changes logical drive RAID levels (RAID level migration). Note that the added drives must be the same media type, HDD or SSD, as the other physical drives in the disk array.
Chapter 6: Management with the CLI Examples migrate -d 1 migrate -a start -d 1 -p 10 -l "id=0,capacity=10gb" mp Usage mp -a Summary The mp command activates Media Patrol. Media Patrol searches the physical drives for media errors. When an error is found, Media Patrol attempts to repair the error. If it fails to correct the error, Media Patrol attempts to remap the sector. Note: Sector remapping is not currently supported.
SuperTrak EX Series User Manual Summary The pdm command activates Predictive Data Migration (PDM). PDM replaces a suspect physical drive, such as a drive with a PFA condition, with a different drive. The replacement drive can be an unconfigured drive, a global spare, or a dedicated spare to this disk array. During PDM, the data on the suspect drive is transferred to the replacement drive while the logical drive remains online. After PDM, the replacement drive becomes part of the disk array.
Chapter 6: Management with the CLI phydrv -a online -p phydrv -a offline -p phydrv -a clear -t -p Summary The phydrv command displays physical drive information, changes physical drive settings, locates individual drives, and forces a drive to an online or offline state. Options -a Specifies the action to perform. list (Default) Displays all physical drives, their make, model number, and array they belong to. Their status is also shown.
SuperTrak EX Series User Manual The following global settings are for physical drives that support these features: writecache= Enables or disables write cache on the physical drive(s). enable disable rlacache= Enables or disables read look ahead cache on the physical drive(s). enable disable cmdqueuing= Enables or disables command queuing on the physical drive(s). enable disable temppollint=Drive temperature polling interval in seconds. If value is 0, polling is disabled.
Chapter 6: Management with the CLI 1.5gb 1.5 Gb/s 3gb 3 Gb/s auto Automatic The following settings are only for SAS drives: readcache= Applied to SAS drive only. Enables or disables read cache on the physical drive(s). enable disable -v Verbose mode. Used with -a list.
SuperTrak EX Series User Manual Options -a Specifies the action to perform. start (Default) Starts the flash process. Note: Run only one flash process at a time. versioninfo Subsystems only. Displays the version and build information of all the flash images of all controllers or the specified controller. -t Subsystems only. Specifies a TFTP server. Required for embedded subsystems. -s Subsystems only.
Chapter 6: Management with the CLI list (Default) Displays active and paused Redundancy Checks and their status. start Starts a Redundancy Check. stop Stops a Redundancy Check. pause Pauses a Redundancy Check. resume Resumes a paused Redundancy Check. -l Specifies the logical drive ID on which to run the Redundancy Check. -n Do not fix inconsistent data. This option causes Redundancy Check to run without correcting inconsistent data. All inconsistency errors are reported.
SuperTrak EX Series User Manual start Starts a manual Rebuild. stop Stops a Rebuild. pause Pauses a Rebuild. resume Resumes a paused Rebuild. -d Specifies which disk array on which to perform the Rebuild. -s Specifies the sequence number of the failed physical drive. The source drive of the Rebuild. -p Specifies the ID of the replacement physical drive. The target drive of the Rebuild.
Chapter 6: Management with the CLI smart Usage smart [-a ] [-p ] Summary The smart command runs the S.M.A.R.T. diagnostic tool for physical drives. Options -a Specifies the action to perform. list (Default) Displays the status of the S.M.A.R.T. diagnostic tool. enable Enable S.M.A.R.T. disable Disable S.M.A.R.T. -p Specifies the physical drive ID of the drive running the S.M.A.R.T. diagnostic tool. -v Verbose mode. Used with -a list.
SuperTrak EX Series User Manual A revertible hot spare can be transitioned back to spare status after it replaces a failed drive in a disk array. See transit on page 224. The hot spare drive must be of equal or greater size than the drive it replaces. The spare drive must be the same media type, HDD or SSD, as the other physical drives in the disk array. Options -a Specifies the action to perform. list (Default) Displays a list of hot spare drives. add Adds new hot spare drives.
Chapter 6: Management with the CLI spath Usage spath [-a list] [-t -p ] [-c ] spath -a discover spath -a chgpath [-t -p ] Summary The spath command discovers and changes subsystem paths. Options -a list Which action to perform. (Default) Lists the subsystem paths that have been discovered. discover Discovers subsystem paths. chgpath Changes the current subsystem path to the new specified path.
SuperTrak EX Series User Manual stats -a clear Summary The stats command displays statistics of subsytem, controller, enclosure, physical drives, and logical drives; and resets the statistics count to zero. Options -a Specifies the action to perform. list (Default) Displays the statistics. clear Resets the statistics count to zero. -t Specifies the device type. ctrl Controller. logdrv Logical drive. phydrv Physical drive. all All the above options.
Chapter 6: Management with the CLI list (Default) Displays information for the specified subsystem. mod Modifies subsystem settings. lock Locks the subsystem so other users cannot apply changes. Other users must wait for you to unlock the system or for your lock to expire. unlock Clears a subsystem lock. chklock Checks the status of the lock. -s "
SuperTrak EX Series User Manual If an initialization starts, the background synchronization pauses until the initialization has finished. Since background synchronization is starts, pauses, and resumes automatically, there is no need for start, stop, pause, or resume functions. Options -a list -l Specifies the action to perform. (Default) Displays the current background synchronization activities and their status. Specifies the logical drive ID on which background synchronization is running.
Chapter 6: Management with the CLI transit -a resume -d -s Summary The transit command starts, stops, pauses, and resumes a transition and monitors the progress of a running transition. Transition is an operation to replace a revertible spare drive currently used in a disk array with an new physical drive, so the reveritible spare can be restored to spare drive status.
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Chapter 7: Technology Background • Introduction to RAID (below) • Choosing a RAID Level (page 240) • Choosing Stripe Block Size (page 244) • Choosing Sector Size (page 244) • Choosing Cache Policy (page 245) • Capacity Coercion (page 246) • Initialization (page 247) • Hot Spare Drive (page 248) • Partition and Format the Logical Drive (page 248) • RAID Level Migration (page 248) • Media Patrol (page 255) • Predictive Data Migration (PDM) (page 255) • Transition (page 256) Introduct
SuperTrak EX Series User Manual RAID 0 – Stripe When a logical drive is striped, the read and write blocks of data are interleaved between the sectors of multiple physical drives. Performance is increased, since the workload is balanced between drives or “members” that form the logical drive. Identical drives are recommended for performance as well as data storage efficiency. Figure 1.
Chapter 7: Technology Background RAID 1 – Mirror When a logical drive is mirrored, identical data is written to a pair of physical drives, while reads are performed in parallel. The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner. Whichever drive is not busy and is positioned closer to the data will be accessed first.
SuperTrak EX Series User Manual RAID 1E – Enhanced Mirror RAID 1E offers the security of mirrored data provided by RAID 1 plus the added capacity of more than two physical drives. It also offers overall increased read/ write performance plus the flexibility of using an odd number of physical drives. With RAID 1E, each data stripe is mirrored onto two physical drives. If one drive fails or has errors, the other drives continue to function, providing fault tolerance. Figure 3.
Chapter 7: Technology Background RAID 5 – Block Striping with Distributed Parity RAID 5 organizes block data and parity data across the physical drives. Generally, RAID Level 5 tends to exhibit lower random write performance due to the heavy workload of parity recalculation for each I/O. RAID 5 is generally considered to be the most versatile RAID level. It works well for file, database, application and web servers. Figure 4.
SuperTrak EX Series User Manual RAID 6 – Block and Double Parity Stripe RAID level 6 stores dual parity data is rotated across the physical drives along with the block data. A RAID 6 logical drive can continue to accept I/O requests when any two physical drives fail. Figure 5.
Chapter 7: Technology Background RAID 10 – Mirror / Stripe Mirror/Stripe combines both of the RAID 0 and RAID 1 logical drive types. RAID 10 is similar though not identical to RAID 0+1. It can increase performance by reading and writing data in parallel while protecting data with duplication. The data on one drive pair is mirrored together, then striped over a second drive pair. Figure 6.
SuperTrak EX Series User Manual RAID 50 – Striped Distributed Parity RAID 50 combines both RAID 5 and RAID 0 features. Data is striped across physical drives as in RAID 0, and it uses distributed parity as in RAID 5. RAID 50 provides data reliability, good overall performance, and supports larger volume sizes. Figure 7.
Chapter 7: Technology Background RAID 50 Axles When you create a RAID 50, you must specify the number of axles. An axle refers to a single RAID 5 logical drive that is striped with other RAID 5 logical drives to make RAID 50. An axle can have from 3 to 16 physical drives, depending on the number of physical drives in the logical drive. The chart below shows RAID 50 logical drives with 6 to 16 physical drives, the available number of axles, and the resulting distribution of physical drives on each axle.
SuperTrak EX Series User Manual RAID 50 Logical Drive No. of Drives No.
Chapter 7: Technology Background RAID 60 – Striping of Double Parity RAID 60 combines both RAID 6 and RAID 0 features. Data is striped across disks as in RAID 0, and it uses double distributed parity as in RAID 6. RAID 60 provides data reliability, good overall performance and supports larger volume sizes. Figure 8.
SuperTrak EX Series User Manual RAID 60 Axles When you create a RAID 60, you must specify the number of axles. An axle refers to a single RAID 6 logical drive that is striped with other RAID 6 logical drives to make RAID 60. An axle can have from 4 to 16 physical drives, depending on the number of physical drives in the logical drive. The chart below shows RAID 60 logical drives with 8 to 20 physical drives, the available number of axles, and the resulting distribution of physical drives on each axle.
Chapter 7: Technology Background RAID 60 Logical Drive No. of Drives No.
SuperTrak EX Series User Manual Choosing a RAID Level There are several issues to consider when choosing the RAID Level for your logical drive. The following discussion summarizes some advantages, disadvantages and applications for each choice.
Chapter 7: Technology Background RAID 1E Advantages Disadvantages Implemented as a mirrored logical drive whose segments are RAID 0 logical drives High I/O rates are achieved thanks to multiple stripe segments Can use an odd number of physical drives Very high physical drive overhead – uses only 50% of total capacity Recommended Applications for RAID 1E • Imaging applications • Database servers • General fileserver RAID 5 Advantages Disadvantages High Read data transaction rate Physical drive
SuperTrak EX Series User Manual RAID 6 Advantages Disadvantages High Read data transaction rate High physical drive overhead – equivalent of two drives used for parity Medium Write data transaction rate Slightly lower performance than RAID 5 Good aggregate transfer rate Safest RAID level Recommended applications for RAID 6: • Accounting/Financial • Database servers • Any application requiring very high availability RAID 10 Advantages Disadvantages Implemented as a mirrored logical drive whose
Chapter 7: Technology Background RAID 50 Advantages Disadvantages High Read data transaction rate Physical drive failure has a moderate impact on throughput Good write data transaction rate Very good aggregate transfer rate Most versatile RAID level Recommended applications for RAID 50: • File and Application Servers • Transaction Processing • Office applications with many users accessing small files RAID 60 Advantages Disadvantages High Read data transaction rate High disk overhead – equival
SuperTrak EX Series User Manual Choosing Stripe Block Size You set the stripe block size, also called block size, when you create a logical drive. With SuperTrak, the choices are 64 KB, 128 KB, 256 KB, 512 KB, and 1024 KB. 64 KB is the default. Your choice will directly affect performance. There are two issues to consider when choosing the stripe block size. • Choose a stripe block size equal to or smaller than the smallest cache buffer found on any physical drive in your logical drive.
Chapter 7: Technology Background • Linux operating systems with the 2.6 kernel support 64-bit LBA. For these OSes, always choose the default 512 B sector size. See “Creating a Logical Drive” on page 96 and “Creating a Logical Drive” on page 165, and “Creating a Disk Array – Advanced Configuration” on page 161. 2 TB Limitation If your Host PC runs Windows XP (32-bit), and you want to create logical drives larger than 2 TB, you must choose a sector size larger than 512 B when you create the logical drive.
SuperTrak EX Series User Manual Read Cache Policy • Read Cache – The read cache is enabled. • Read Ahead – The read cache and the read-ahead feature are enabled. Read-ahead anticipates the next read and performs it before the request is made. Can increase read performance. • Forced Read Ahead – Continues reading ahead even when the next read cannot be logically anticipated. Can increase read performance. • No Cache – The read cache is disabled.
Chapter 7: Technology Background • 10GBTruncate – Reduces the useful capacity to the nearest 10,000,000,000-byte boundary. • GRPRounding – Uses an algorithm to determine how much to truncate. Results in the maximum amount of usable drive capacity. • TableRounding – Applies a predefined table to determine how much to truncate. Capacity Coercion also affects a replacement drive used in a disk array. Normally, when an physical drive fails, the replacement drive must be the same capacity or larger.
SuperTrak EX Series User Manual Hot Spare Drive A hot spare is a physical drive that is available to a disk array but not actually a part of it. If you designate a spare drive, SuperTrak will replace a failed physical drive in a disk array with the hot spare drive automatically. See “Creating a Spare Drive” on page 99 or page 179.
Chapter 7: Technology Background access the data as before. When migration is complete, your disk array will have a different RAID level and/or a larger capacity. In most cases, you must add one or more physical drives during the migration process. You can never reduce the number of physical drives. The tables below shows the migration options for a source logical drive according to its RAID level. The available target RAID levels are shown with their requirements.
SuperTrak EX Series User Manual RAID 1 A RAID 1 Source logical drive can migrate to the following Target logical drives: Target Requirements RAID 0 None. RAID 1E 3 or more physical drives. RAID 5 3 physical drives minimum, 16 maximum. RAID 1 must have less than 16 physical drives. RAID 10 4 physical drives minimum. Even number of physical drives. RAID 50 6 physical drives minimum, 16 per axle maximum.
Chapter 7: Technology Background RAID 5 A RAID 5 Source logical drive can migrate to the following Target logical drives: Target Requirements RAID 0 None. RAID 1E None. RAID 5 Add physical drives. 16 maximum. RAID 6 4 physical drives minimum, 16 maximum. RAID 10 4 physical drives minimum. Even number of physical drives. RAID 50 6 physical drives minimum, 16 per axle maximum. RAID 60 8 physical drives minimum, 16 per axle maximum.
SuperTrak EX Series User Manual RAID 10 A RAID 10 Source logical drive can migrate to the following Target logical drives: Target Requirements RAID 0 None. RAID 1E None. RAID 5 3 physical drives minimum, 16 maximum. RAID 10 must have less than 16 physical drives. RAID 6 4 physical drives minimum, 16 maximum. RAID 10 must have less than 16 physical drives. RAID 10 Add physical drives. Even number of physical drives. RAID 50 6 physical drives minimum, 16 per axle maximum.
Chapter 7: Technology Background RAID 60 A RAID 60 Source logical drive can migrate to the following Target logical drives: Target Requirements RAID 6 16 physical drives maximum. RAID 60 must have less than 16 physical drives. RAID 60 Add physical drives. 16 per axle maximum.
SuperTrak EX Series User Manual Note that once you create your logical drive, you cannot change the size of the sectors. Nor can you increase the number of address blocks that the OS recognizes. You can direct WebPAM PRO to expand a logical drive beyond the maximum expansion size. When the expansion is finished: • WebPAM PRO will show the logical drive in the desired size. • Your operating system might show the logical drive at the maximum size listed in the table below.
Chapter 7: Technology Background Media Patrol Media Patrol is a routine maintenance procedure that checks the magnetic media on each physical drive. Media Patrol checks all physical drives assigned to disk arrays and on spare drives. Media Patrol does not check unconfigured drives. Unlike Synchronization and Redundancy Check, Media Patrol is concerned with the condition of the media itself, not the data recorded on the media. If Media Patrol encounters a critical error, it triggers PDM if PDM is enabled.
SuperTrak EX Series User Manual the bad sector remapping table, which has a capacity of 512 reassigned blocks and 1024 error blocks. When the table fills to a specified percentage of its capacity, PDM triggers a migration of data from the suspect drive (the physical drive with the bad sectors) to a spare drive. During data migration, you will have access to the logical drive but it will respond more slowly to read/write tasks because of the additional operation.
Chapter 7: Technology Background • The physical drive in channel 4 is a revertible spare drive. The physical drive in channel 2 fails. The disk array becomes degraded and its logical drives go critical. The SuperTrak controller automatically rebuilds the disk array using the revertible spare drive, the physical drive in channel 4. When the rebuild is finished, the disk array and logical drives are OK again. • The physical drives in channels 1 and 4 belong to the disk array.
SuperTrak EX Series User Manual Automatic Transition At this juncture, you would replace the failed drive in channel 2 with a new drive of the same or greater capacity. When the SuperTrak controller detects the new drive in channel 2, it will: • Transition the data from the drive in channel 4 to the drive in channel 2. • Return the drive in channel 4 to spare status. When the Transition is finished: • The physical drives in channels 1 and 2 belong to the disk array.
Chapter 7: Technology Background The physical drive in channel 2 fails. The disk array becomes degraded and its logical drives go critical. The SuperTrak controller automatically rebuilds the disk array using the spare drive, the physical drive in channel 4. As we saw in the example of Automatic Transition, if you replace the failed physical drive in channel 2, the SuperTrak controller would transition the data from the physical drive in channel 4 to the new drive in channel 2.
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Chapter 8: Troubleshooting • Problem Reports from SuperTrak • Buzzer (page 261) • LEDs (page 261) • BIOS (page 263) • Problems Reported in WebPAM PRO (page 265) • Critical & Offline Logical Drives (page 267) • Salvaging Physical Drives (page 269) • Rebuilding a Disk Array Automatically (page 270) • Rebuilding a Disk Array Manually (page 270) • Rebuilding with WebPAM PRO (page 270) • Rebuilding with SuperBuild (page 271) • Recovering from a Blank Screen (page 272) • Cache Battery Does
SuperTrak EX Series User Manual Global LED Display Global LEDs glow in response to Logical Drive status. LED Logical Drive Status Dark System off Green Normal Amber Logical Drive Critical Red Logical Drive Offline Direct LED Display Direct LEDs, glow and blink in response to the SuperTrak’s firmware status.
Chapter 8: Troubleshooting BIOS The problem is first reported in the SuperTrak BIOS screen when you boot your PC or server, as shown below. Figure 1. SuperTrak BIOS screen, logical drive critical If the SuperTrak BIOS detects an Critical logical drive, the BIOS reports the condition but allows the booting process of the Host PC to continue. Choose a Management application: • Press Ctrl-S at the BIOS screen to open the SuperBuild utility. • Allow your OS to boot, then open WebPAM PRO.
SuperTrak EX Series User Manual Figure 2. SuperTrak BIOS screen, logical drive offline If the SuperTrak BIOS detects an Offline logical drive, the BIOS reports the condition and temporarily halts the booting process of the Host PC. Choose a Management application: • Press Ctrl-S to open the SuperBuild utility. • Press the Space bar, allow your OS to boot, then open WebPAM PRO.
Chapter 8: Troubleshooting Problems Reported in WebPAM PRO Opening WebPAM PRO If WebPAM PRO is not running, do the following actions: 1. Open WebPAM PRO. See “Logging into WebPAM PRO” on page 109 for more information. 2. Click the Subsystem icon in Tree View. 3. Click the Enclosures icon and its subordinate icons. 4. Click the Disk Arrays icon and its subordinate icons.
SuperTrak EX Series User Manual • Keeps a record in the Event Log (below) 266
Chapter 8: Troubleshooting Critical & Offline Logical Drives A fault-tolerant logical drive—RAID 1, 1E, 5, 6, 10, 50, or 60—goes critical when a physical drive is removed or fails. Due to the fault tolerance of the logical drive, the data is still available and online. However, once the logical drive goes critical, the logical drive has lost its fault tolerance, and performance may be adversely affected.
SuperTrak EX Series User Manual Figure 3. Physical Drive Management screen ID 3 is missing In the example above, there is no physical drive for ID 3. Assuming you installed a physical drive onto Channel 3 of the SuperTrak controller, this is the failed physical drive. 3. Shut down the Host PC, open the case, check the power and data connections to each physical drive, correct any shortcomings, restart the Host PC and check in SuperBuild again.
Chapter 8: Troubleshooting Salvaging Physical Drives Physical drives can develop problems that make them unsuitable for service in a logical drive.
SuperTrak EX Series User Manual Rebuilding a Disk Array Automatically When you rebuild a disk array, you are actually rebuilding the data onto a replacement physical drive. Normally, a Critical disk array automatically rebuilds itself using a designated spare drive. See “Creating a Spare Drive” on page 99 or page 179. If you do not have a spare drive, the Critical disk array automatically rebuilds itself as soon as you remove the failed drive and insert a replacement drive.
Chapter 8: Troubleshooting 2. Click the Disk Arrays 3. Click the Disk Array icon. icon. If there are multiple disk arrays, choose the icon with the yellow !. 4. From the dropdown menu on the Background Activities tab, choose Start Rebuild. 5. Choose Source physical drive. The Source is a remaining functional physical drive in the disk array. 6. Choose the Target physical drive. The Target is the replacement physical drive. 7. Click the Submit button.
SuperTrak EX Series User Manual Recovering from a Blank Screen Occasionally, while you are performing a RAID management operation using WebPAM PRO, your browser screen might go blank. Internet Explorer To recover from a blank browser screen, do one of the following actions: Firefox • Press the F5 key. • Click your browser’s Refresh button (right).
Chapter 9: Support • Frequently Asked Questions (below) • Contacting Technical Support (page 277) • Limited Warranty (page 280) • Returning the Product For Repair (page 282) Frequently Asked Questions This section lists frequently asked questions involving pre-installation, drive issues, installation, and post-installation.
SuperTrak EX Series User Manual How can I change the resources that the SuperTrak uses? The SuperTrak EX Series Controllers are fully PnP. This means all the resources that it uses are given to it by the PnP BIOS on the motherboard. The SuperTrak Series Controller supports IRQ sharing, but this feature only works when ALL the concerned devices support it.
Chapter 9: Support I already have an array on a Promise FastTrak controller. Can I move that array to my new SuperTrak EX Series controller? No. The SuperTrak EX Series controller supports SNIA Disk Data Format (DDF), which is not backward compatible with the FastTrak controller.
SuperTrak EX Series User Manual are categorized as a SCSI device. This allows you to set the boot sequence in your BIOS setup utility to boot from SCSI first, rather than IDE. If there are multiple SCSI add-in controllers in the system, then the boot sequence among them will be determined exclusively by their PCI slot priority. PCI slot #1 will be first, slot #2 second, etc.
Chapter 9: Support Contacting Technical Support Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.
SuperTrak EX Series User Manual Germany E-mail Support e-Support On-Line Fax Technical Support +49 0 2 31 56 76 48 29 Attn: Technical Support Phone Technical Support +49 0 2 31 56 76 48 10 If you wish to write us for support: Promise Technology Germany Europaplatz 9 44269 Dortmund, Germany E-mail Support e-Support On-Line Fax Support +39 0 6 367 124 00 Attn: Technical Support Phone Support +39 0 6 367 126 26 If you wish to write us for support: Promise Technology Italy Piazza del Popolo 18 0
Chapter 9: Support China E-mail Support e-Support On-Line Fax Support +86 10 8857 8015 Attn: Technical Support Phone Support +86 10 8857 8085 or 8095 If you wish to write us for support: Promise Technology China – Beijing Room 1205, Tower C Webok Time Center, No.
SuperTrak EX Series User Manual Limited Warranty Promise Technology, Inc. (“Promise”) warrants that this product, from the time of the delivery of the product to the original end user: a) all components, except the cache backup battery, for a period of three (3) years; b) the cache backup battery, for a period of one (1) year; c) will conform to Promise’s specifications; d) will be free from defects in material and workmanship under normal use and service.
Chapter 9: Support Promise DOES NOT WARRANT that any product is free from errors or that it will interface without problems with your computer system. It is your responsibility to back up or otherwise save important data before installing any product and continue to back up your important data regularly. No other document, statement or representation may be relied on to vary the terms of this limited warranty.
SuperTrak EX Series User Manual Returning the Product For Repair If you suspect a product is not working properly, or if you have any questions about your product, contact our Technical Support Staff through one of our Technical Services, making sure to provide the following information: • Product model and serial number (required) • Return shipping address • Daytime phone number • Description of the problem • Copy of the original purchase invoice The technician will assist you in determining whe
Chapter 9: Support You are responsible for the cost of insurance and shipment of the product to Promise. Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty. When repairing returned product(s), Promise may replace defective parts with new or reconditioned parts, or replace the entire unit with a new or reconditioned unit.
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Appendix A: Partition and Format In order for your operating system to recognize and work with the physical drives attached to your SuperTrak EX Controller card, the drives must be partitioned and formatted.
SuperTrak EX Series User Manual 3. Click the Next button to start the Wizard. 4. In the following windows, choose Disk 1 to Initialize. Do not choose any disks to Convert. Click the Finish button to Initialize the logical disk. 5. Right-click the Unallocated portion of Disk 1 and choose New Partition... from the popup menu. The New Partition Wizard appears.
Appendix A: Partition and Format 6. Click the Next button to start the wizard. 7. In the following windows, do the following actions. Click Next to move to the next window. • 8.
SuperTrak EX Series User Manual When formatting is complete, your logical disk will appear as a hard drive in the Disk Management window (above) and the My Computer window (below).
Appendix B: Upgrades • Updating SuperTrak BIOS and Firmware (page 289) • Updating WebPAM PRO (page 290) Updating SuperTrak BIOS and Firmware Follow this procedure to upgrade the BIOS and Firmware on your SuperTrak EX4650, EX8650, EX8654, EX8658, or EX16650 Controller card. The SuperTrak card must be properly installed in your PC or server in order to perform the update. See “Installing the SuperTrak Card” on page 9 for more information. Downloading BIOS and Firmware File 1.
SuperTrak EX Series User Manual Updating WebPAM PRO Follow this procedure to upgrade the WebPAM PRO Software on your PC or server. Downloading the WebPAM PRO Update File 1. Go to the Promise website http://support.promise.com/. 2. Click Downloads. 3. Click the Select Product popup menu and choose SuperTrak EX4350/ EX8650/EX8654/EX8658/EX16650. 4. Click the Select Category popup menu and choose Utility. 5. Click the GO button. The list of the current WebPAM PRO software displays.
Appendix C: Battery Backup Unit The Battery Backup Unit (BBU) maintains power to the cache on the SuperTrak EX Controller card, when a power failure occurs to the Host PC. The failure could be due to a problem with the PC’s power supply, a cessation of electrical service, or an accidental disconnection of the power cable. When power is interrupted, any data in the controller’s cache is lost.
SuperTrak EX Series User Manual Installing the BBU Warning The electronic components on the SuperTrak EX Controller cards are sensitive to damage from Electro-Static Discharge (ESD). Observe appropriate precautions at all times when handling the SuperTrak card or its subassemblies. Warning Before installing the BBU onto SuperTrak EX Controller card, backup any important or useful data. Failure to follow this accepted PC practice could result in data loss.
Appendix C: Battery Backup Unit Figure 2. BBU module connectors on EX4650. Other models are similar SuperTrak EX Controller Battery Assembly BBU module connector 8. From the opposite side of the SuperTrak EX Controller card, insert and snug the three screws to secure the Battery Assembly. Figure 3. Three screws secure the Battery Assembly. The EX4650 is shown. Other models are similar Back of SuperTrak EX Controller Mounting screw 1 of 3 9.
SuperTrak EX Series User Manual 10. Replace the screw holding the SuperTrak EX Controller card to the system case. 11. Attach the SAS multi-lane cables to the SuperTrak EX Controller card. 12. Replace the cover of your system. 13. Power-up the system and launch WebPAM PRO. See “Logging into WebPAM PRO” on page 109. After installation and power-up, a new battery takes several hours to charge. From that time, it should show Fully Charged. See “Viewing Battery Information” on page 145.
Appendix D: LED Backplane Connections • Schematic Diagrams (below) • Direct LED Display (page 297) • Aggregate LED Display (page 297) • Global LED Display (page 298) Schematic Diagrams To set up LED configuration for your enclosure or PC, make your backplane connections as shown below.
3.3 V 1 1 1 1 330 Ω 330 Ω 330 Ω 330 Ω 1 330 Ω 1 1 330 Ω 330 Ω 1 330 Ω 2 296 2 2 2 2 2 2 2 Fault and Activity LEDs Fault LEDs 1 3 5 7 9 11 13 15 pin pitch 2.54 mm for header 2 4 6 8 10 12 14 16 LED activity = Low SuperTrak Controller Card Backplane 2 2 2 2 2 2 2 2 1 1 1 1 1 1 1 1 330 Ω 330 Ω 330 Ω 330 Ω 330 Ω 330 Ω 330 Ω 330 Ω Activity LEDs Backplane 3.3 V SuperTrak EX Series User Manual Figure 2.
Appendix D: LED Backplane Connections Direct LED Display Direct LEDs, glow and blink in response to the SuperTrak’s firmware status.
SuperTrak EX Series User Manual Global LED Display Global LEDs glow in response to Logical Drive status. LED Logical Drive Status Dark System off Green Normal Amber Logical Drive Critical Red Logical Drive Offline When a Global LED glows amber or red, you must diagnose and resolve the logical drive problem in the SuperBuild BIOS or in WebPAM PRO. See “Chapter 8: Troubleshooting” on page 261.
Index not charging 272 BIOS downloading 289 SuperTrak 18, 85 blank browser screen 272 block size, see stripe size 244 browser screen, blank 272 browser support for WebPAM PRO Numerics 10GBTruncate 247 2 TB limitation 245 A About This Manual 1 Adaptive Writeback Cache 145, 246 4, 39 add host 122 subsystem 122 Agent, WebPAM PRO buzzer 106, 261 information 147 settings 146 silencing 146 testing 146 38, 123, 129 airflow, PC or server 8, 272 alias controller 144 disk array 93, 94, 161 logical drive 96,
SuperTrak EX Series User Manual CLI, cont.
Index drivers, cont.
SuperTrak EX Series User Manual information battery 145 buzzer 147 controller 142 disk array 92, 163 enclosure 148 host 130 logical drive 95, 183 logical drives 172, 173 physical drive 90, 151 spare drive 99 subsystem 131 subsystem/host 122 user 118 initialization settings 137 initialization, logical drive 97, installing, cont.
Index degraded 172 delete 98, 166 information 95, 172, 173, 183 initialization 97, 162, 166, multi-lane SAS cable 12, 292, 294 N NVRAM event log clear 136 save 136 view 135 175, 247 list 95 list of all 182 locate 173, 182 name or alias 21, 96, 98, 161, 165, 174 offline 267 partition and format 248, 285 RAID level 21, 96, 161, 165 read cache policy 22, 97, 98, 162, 165, 175 Redundancy Check 176 sector size 21, 96, 162, 165 settings 98, 174 statistics 174 status 95, 96, 172 stripe size 21, 96, 162, 165 sy
SuperTrak EX Series User Manual physical drive alias 152 capacity 90 capacity coercion 144, 246 configuration status 151 find failed 267, 268 global settings 150 IDs 15 information 90, 151 list 90, 149 locate 149 management 90 operational status 151 PDM 138, 169 PFA condition 152, 269 problems 91, 269 stale condition 152, 269 statistics 151 status 164 polling interval 145 popup message 265 power user 120 Predictive Data Migration, see PDM 255 problems logical drive 267 physical drive 91, 269 Product Overvi
Index returning product for repair 282 revertible spare drive 170, 178, settings background activities 137 buzzer 146 capacity coercion 144 CIM client 129 CIM server 129 controller 144 disk array 94, 164 email service 127 error block threshold 137 logical drive 98, 174 other users 118 physical drives 150, 152 reassigned block threshold 179, 248 run background activity 138 Media Patrol 138 Redundancy Check 176 runtime event log clear 135 save 134 view 134 S SAS breakout cable 15 connections and ID number
SuperTrak EX Series User Manual spare drive, cont.
Index Transition automatic 258 defined 256 disk array 170 manual 258 settings 137 transport, prepare disk array Tree View 113 14, 16, 150, 157, 173, 182 VTrak JBOD enclosure 133 VTrak RAID subsystem 148 VTrak JBOD W 171 warranty 280 web server settings 126 status 126 WebPAM PRO Agent 38, 123, 129 alias for subsystem 132 background activity run 138 schedule 139 settings 137 battery information 145 blank screen 272 browser support 4, 39 buzzer 146 CIM client settings 129 CIM server settings 129 Client/Se
SuperTrak EX Series User Manual WebPAM PRO, cont. disk array, cont. PDM 169 prepare for transport 171 rebuild 168, 270 settings 164 transition 170 display language 115 downloading 290 email service 127 enclosures 148 Event Frame 115 event frame refresh 128 extended SMTP 128 External SSL Security option WebPAM PRO, cont. logical drive, cont.
Index WebPAM PRO, cont.
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