A2600 A2200 Vess A2000 Series Product Manual
Vess A2000 Series Product Manual Warning This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. Warning The electronic components within the Vess enclosure are sensitive to damage from Electro-Static Discharge (ESD). Observe appropriate precautions at all times when handling the Vess or its subassemblies. Warning Turn off the power and disconnect the power cord before servicing this device.
Promise Technologies Also included are four levels of notices: Warning A Warning notifies you of probable equipment damage or loss of data, or the possibility of physical injury, and how to avoid them. Caution A Caution informs you of possible equipment damage or loss of data and how to avoid them. Important An Important message calls attention to an essential step or point required to complete a task, including things often missed.
Vess A2000 Series Product Manual CONTENTS Introduction Managing with WebPAM PROe LOGGING INTO WEBPAM PROE 1 QUICK LINKS MENU 61 VESS A2000 SERIES OVERVIEW 2 SYSTEM MANAGEMENT 57 USING THE WEBPAM PROE INTERFACE 2 62 CHOOSING A DISPLAY LANGUAGE 64 SPECIFICATIONS 3 SUBSYSTEM MANAGEMENT 67 HARDWARE 4 BACKGROUND ACTIVITIES 68 FRONT PANEL HARDWARE 4 MANAGE BACKGROUND ACTIVITIES SETTINGS 69 FRONT PANEL LEDS 6 MEDIA PATROL BACKPLATE HARDWARE 10 Hardware Setup UNPACKING MANAGING ACTIVITY
Promise Technologies Contents Managing with CLU CREATING A DISK ARRAY – EXPRESS (CLU) 129 104 CREATING A DISK ARRAY – ADVANCED (CLU) USING THE CLU 106 ACCESSING ONLINE HELP DELETING A DISK ARRAY (CLU) 132 110 MAKING DISK ARRAY SETTINGS (CLU) EXITING THE CLU 110 LOGGING OUT OF THE CLI 130 133 VIEWING DISK ARRAY INFORMATION (CLU) 134 110 110 ENABLING MEDIA PATROL, PDM, AND POWER MANAGEMENT ON A DISK ARRAY (CLU) 135 111 REBUILDING A DISK ARRAY (CLU) MAKING SUBSYSTEM SETTINGS (CLU) 111 RUNNI
Vess A2000 Series MANAGING USERS (CLU) Product Manual 155 VIEWING USER INFORMATION (CLU) CREATING A USER (CLU) 155 156 Maintenance 222 REPLACING A POWER SUPPLY 223 REMOVING THE OLD POWER SUPPLY 223 224 CHANGING USER SETTINGS (CLU) 157 INSTALLING A NEW POWER SUPPLY CHANGING USER PASSWORD (CLU) 158 CHANGE SYSTEM FAN VESS A2200/A2200S DELETING A USER (CLU) 159 Troubleshooting SOFTWARE MANAGEMENT (CLU) 160 160 CHECK DRIVE STATUS LEDS SLP SETTINGS (CLU) 161 ANTICIPATING HARD DRIVE PROBL
Promise Technologies Introduction INTRODUCTION The Vess A2000 NVR storage appliance is specially engineered for medium to large scale IP video surveillance deployment. The Vess A2000 Series is ideally suited for continuous surveillance in banks, malls, casinos, factories, warehouses, and similarly sized commercial, residential, governmental or private enterprises.
Vess A2000 Series Product Manual VESS A2000 SERIES OVERVIEW SYSTEM MANAGEMENT The Vess A2000 Series are shipped with either Windows Embedded Standard 7 Runtime (WS7P) or Linux CentOS 6.3 operating systems depending on customer preference.
Promise Technologies Introduction SPECIFICATIONS Vess Model Form factor A2200/A2200s A2600/A2600s 2U, 19” rack mount or desktop 3U, 19” rack mount NVR server NVR server Operating system Linux or Windows Linux or Windows Drives supported Six 3.5” SATA (3Gb/s or 6Gb/s)* Sixteen 3.
Vess A2000 Series Product Manual HARDWARE The following section provides a summary of the front and back panel hardware features of the Vess A2000 Series enclosures. FRONT PANEL HARDWARE The front panel of Vess A2000 Series enclosures provide access to drives carriers. Some A2000 Series units are shipped with secure covers to protect the drive carriers from being unintentionally removed.
Promise Technologies Introduction FRONT OF VESS A2600/A2600S The Vess A2600/A2600s enclosure features handles on each side used to secure the enclosure to an equipment rack. The system power button and two USB ports are located on the left side, and most of the front LED indicators are located on the right side.
Vess A2000 Series Product Manual FRONT PANEL LEDS Descriptions of the LED behavior and function for Vess A2000 Series enclosures.
Promise Technologies Introduction Vess A2600/A2600s Front Panel LEDs - Right side Power System Status Global RAID Status Global HDD Activity Recording System Heartbeat Right side LED behavior for the Vess A2600/A2600s LED Description Power Lights BLUE to indicate the system is powered on. Blinks BLUE in shutdown mode.
Vess A2000 Series Product Manual FRONT OF VESS A2200/A2200S The Vess A2200 and Vess A2200s are shipped with a lockable front secure cover to provide physical security for installed hard disks and cooling unit module. Use the tubular key shipped with the unit to lock or unlock this cover to access the six hard drive carrier trays and removable cooling unit in front. The left panel contains the power button, various LEDs, USB ports and the tubular lock.
Promise Technologies Introduction VESS A2200/A2200S FRONT PANEL LED Vess A2200/2200s Left panel LED System Status Fan Status Global RAID Status Power HDD Status LEDs Recording Power button HDD Activity Network Link/Activity OPAS USB Front panel LED behavior for Vess A2200/A2200s system: LED Description Power Lights BLUE to indicate the system is powered on. Blinks BLUE in shutdown mode.
Vess A2000 Series Product Manual BACKPLATE HARDWARE The backplane of the Vess A2000 Series enclosure provides access to the power supply (or power supplies), local management connection (via USB keyboard and VGA or HDMI monitor port), iSCSI (Ethernet) data ports, some units also provide I/O connections for audio sensor and alarm systems. The A2600/A2600s backplate includes the system fan.
Promise Technologies Introduction Vess A2600s with optional sensor/alarm IO ports rear view Power insert PSU fan System fan Power switch pictured in “ON” position Raiser card slots Ports and LED indicators on control panel Vess A2600 rear view System fan PSU fans Power inserts Raiser card slots Ports and LED indicators on control panel 11
Vess A2000 Series Product Manual Vess A2600 with optional sensor/alarm IO ports rear view PSU fans System fan Power inserts Raiser card slots Ports and LED indicators on control panel 12
Promise Technologies Introduction The Vess A2600/A2600s data and management connections are located on the backplate below the cooling unit and to the right of the PSU (PSUs). Vess A2600/A2600s backplate connections and LED indicators HDMI port RS-232 Ports 1 2 Fan Status LED VGA port Gigabit Ethernet ports Audio I/O ports RS-422/RS-485 connections Gigabit Ethernet port LEDs VESS A2600 BACKPLATE LED INDICATORS The LEDs on the backplate include LEDs for System Fan and Ethernet data ports.
Vess A2000 Series Product Manual VESS A2600 BACKPLATE CONNECTIONS Access to physical data and management connections are located on the backplate of the Vess A2600/A2600s including the optional I/O connections for sensor and alarm systems. Feature Description HDMI Provides video out connection for HDMI enabled monitors used to view the management interface using CLI, CLU or WebPAM PROe.
Promise Technologies Introduction VESS A2200/A2200S BACKPLATE OVERVIEW The Vess A2200 enclosure features 3 hot-swappable power supplies (PSU) while the Vess A2200s enclosure is equipped with a single PSU that is not hot-swappable. Both enclosures are available with the alarm sensor (RS422) and audio (RS-485) I/O terminal block connection option. For detail on the control panel connections and LED indicators, please see the relevant sections below.
Vess A2000 Series Product Manual The Vess A2200 is identical to the Vess A2200s except that it includes an N+1 power supply arrangement. Vess A2200 rear view PSU fans RS-422 / RS-485 ports Sensor input / Alarm output USB ports Covers for PCIe card access Audio In/Out HDMI port USB 2.0 on left Power inserts USB 3.
Promise Technologies Introduction Ports and LEDs on rear panel of Vess A2200/A2200s RS-422 / RS-485 ports Sensor input / Alarm output RS-232 Port 1 Port 2 VGA port 1 2 3 4 HDMI port Audio Out (top, yellow) Audio In (bottom, pink) Network ports and LED indicators USB Ports Two USB 2.0 / Two USB 3.0 VESS A2200 BACKPLATE LED INDICATORS The LEDs on the backplate include LEDs for System Fan and Ethernet data ports. The Vess A2200 also has an LED on each of the hot-swappable PSUs.
Vess A2000 Series Product Manual VESS A2200 BACKPLATE CONNECTIONS Access to physical data and management connections are located on the backplate of the Vess A2200/A2200s including the optional I/O connections for sensor and alarm systems. Feature Description HDMI Provides video out connection for HDMI enabled monitors used to view the management interface using CLI, CLU or WebPAM PROe.
Promise Technologies Hardware Setup HARDWARE SETUP This chapter presents the basics on unpacking, setting up hardware for the Vess A2600/A2600s and Vess A2200/2200s. Hardware installation includes installing the unit in an equipment rack, connecting the power, making network, data and management connection to the device, and installing hard drives.
Vess A2000 Series Product Manual UNPACKING Note The Vess A2000 Series can accommodate SATA (3Gbps/6Gbps) hard drives. PACKING LIST The Vess A2600/A2600s box contains the following items: • Vess A2600s or A2600 • Quick Start Guide printed (3 cords for A2600 3 PSU , (Note that the Product Manual is found on the desktop 1 cord for A2600s 1 PSU ) • • 1.5m (4.
Promise Technologies Hardware Setup MOUNTING THE VESS A2000 IN A RACK The instructions here apply to the Vess A2000 Series. Follow the instructions according to the form factor of the Vess enclosure you are installing. Cautions • Do not populate any unit with hard drives until it has been securely installed in the rack. • At least two persons are required to safely lift, place, and attach the Vess unit into a rack system.
Vess A2000 Series Product Manual MOUNTING A 3U ENCLOSURE IN A RACK To install the Vess into a rack with the supplied mounting rails: 1. Check the fit of the mounting rails in your rack system. 2. Adjust the length of the mounting rails as needed. • The rear rail slides inside the front rail. The rail halves are riveted together and use no adjustment screws. • The front-left and front-right mounting rail ends are labeled. • Be sure the front rail support is on the bottom facing inward.
Promise Technologies Hardware Setup Rail ends attach to the outside of each post Rail ends attach on the outside of the front and rear rack posts 3. Place the Vess onto the rails. • At least two persons are required to safely lift the system. • Lift the Vess itself. Do not lift the system by its handles.
Vess A2000 Series Product Manual 4. Secure the enclosure to the rack. • The unit attaches to the rack posts using the included screws and flange nuts. One screw each side, in the upper hole only. • Use the attaching screws and flange nuts that came with the Vess.
Promise Technologies Hardware Setup MOUNTING A 2U ENCLOSURE IN A RACK The instructions here apply to the Vess A2200s and Vess A2200. Vess A2200/A2200s with rail brackets and handles attached Follow the mounting rail instructions to attach the Rail brackets on each side of the enclosure, and the handles on the front. To install the Vess A2200/A2200s into a rack with the supplied mounting rails: 1. Check the fit of the mounting rails in your rack system. 2.
Vess A2000 Series Product Manual Installing the rails onto the rack left side rail viewed from front right side rail viewed from front 26
Promise Technologies Hardware Setup Place enclosure into the mounting rails 3. Insert the rail brackets attached to the Vess enclosure into the rails. • At least two persons are required to safely lift the system. • Lift the enclosure itself. Do not lift the system by its brackets or handles.
Vess A2000 Series Product Manual System installed in rack viewed from rear 4. Secure the enclosure to the rack. • The unit attaches to the rack posts using the included screws and flange nuts. • Use the attaching screws and flange nuts that came with the Vess A2200/A2200s enclosure.
Promise Technologies Hardware Setup INSTALLING DISK DRIVES The Vess A2000 Series subsystems support: • SATA hard disks • 3.5-inch hard disk drives For a list of supported physical drives, download the latest compatibility list from the PROMISE support website.
Vess A2000 Series Product Manual REMOVE DRIVE SECURITY COVER (VESS A2200/A2200S) To remove the security cover in front of the drive bays: 1. Use the tubular key to unlock the cover. Turn counterclockwise to unlock. 2. Slide the cover to the right about 4 mm. 3. Pull the cover straight back to remove. Be careful not to drop the cover Open security cover 2. Slide 1. Unlock Pull back cover to remove 3.
Promise Technologies Hardware Setup DRIVE SLOT NUMBERING You can install any suitable disk drive into any slot in the enclosure. The diagram below shows how drive slots are numbered on both the Vess A2200s and Vess A2200. Slot numbering is reflected in the web manager GUI and CLI/CLU user interfaces.
Vess A2000 Series Product Manual Drive slot numbering for Vess A2600s/A2600 Vess A2600/A2600s drive carrier (empty) Attach counter-sink screws 32
Promise Technologies Hardware Setup VESS A2600 DRIVE CARRIERS The instructions below apply to drive carriers used with the Vess A2600 or Vess A2600s. 1. Grasp the handle and slide the latch to the left as far as it goes. 2. Press the square button to the right of the latch to release it. The latch with pop out. 3. Pull the latch out to open the door and lever the tray part of the way out. Then pull the latch straight back about 2 centimeters to expose the front portion of the tray assembly.
Vess A2000 Series Product Manual 1. Carefully lay the disk drive into the drive carrier at the front, so that the screw holes on the sides line up. 2. Insert the screws through the holes in the drive carrier and into the sides of the disk drive. Install only the counter-sink screws supplied with the drive. • Install four screws per drive. • Snug each screw. Be careful not to over-tighten. 3. Reinstall the drive carrier into the enclosure.
Promise Technologies Hardware Setup VESS A2200 DRIVE CARRIERS The instructions below apply to all types of drive carriers intended for use with the Vess A2200 or Vess A2200s. 1. Remove a disk drive carrier. 2. Carefully lay the disk drive into the drive carrier at the front, so that the screw holes on the sides line up. 3. Insert the screws through the holes in the drive carrier and into the sides of the disk drive. Install only the counter-sink screws supplied with the drive.
Vess A2000 Series Product Manual Vess A2200/A2200s Disk carrier with HDD installed - front view Pull here to release the carrier handle latch. Then pull the carrier straight out by the handle. Place your free hand under the carrier. Do not drop the disk carrier, even if it is empty. Push here when returning or replacing the carrier into an empty drive bay. Tabs for locking mechanism insert. This piece must be removed to unlatch the carrier. To remove, squeeze the tabs together and pull out.
Promise Technologies Hardware Setup MANAGEMENT PATH CONNECTIONS This section describes how to establish a management connection the Vess A2600/A2600s and Vess A2200/ A2200s subsystems. There are two methods to establish the physical connection used for management of the device. Management through the Gigabit network connection is done using WebPAM PROe, a web browser based GUI.
Vess A2000 Series Product Manual MANAGEMENT PATH - ON SITE KEYBOARD AND MONITOR Use a USB keyboard and a VGA or HDMI monitor to establish a local out-of-band connection to the Linuxbased or Windows 7 operating system. The VGA port, HDMI and USB ports are also located on the rear panel of the Vess, these are enabled by default upon booting up the system. Connect a VGA or HDMI monitor to the appropriate port on the Vess, and connect a USB keyboard to either USB port on the rear panel.
Promise Technologies Hardware Setup CONNECT THE POWER Insert one power cable into the power receptacle for each power supply and connect the each PSU to a suitable power source. The Vess A2600s and Vess A2200s are equipped with a single power supply (see below). The Vess A2600 and Vess A2200 are equipped with three power supplies in an N+1 arrangement.
Vess A2000 Series Product Manual The Vess A2600 and Vess A2200 feature three N+1 power supplies. In this arrangement, one PSU is redundant, so a minimum of two PSUs are needed to power up the enclosure. Vess A-2600 N+1 power connections Vess A2600 N+1 PSUs PSU status LEDs PSU1, PSU2 and PSU3 Vess A2200 N+1 PSUs Each PSU has a Status LED. After boot up, check the LEDs on each power supply on the back of the device. These LEDs will light green to indicate normal operation.
Promise Technologies Hardware Setup POWER ON ENCLOSURE With the power supplies connected, the system can now be powered on. POWER ON VESS A2600/A2600S To power on the Vess A2600/A2600s, press the Power button on the front left bracket facing (see figure below). Observe the LEDs on the front panel to make certain the boot up proceeds smoothly.
Vess A2000 Series Product Manual Vess A2600/A2600s front right side Power System Status Global HDD Activity Recording System Heartbeat FRONT PANEL LEDS AFTER POWER ON - VESS A2600/A2600S When the boot-up is finished and the Vess A2600/A2600s system is functioning normally: LED Description Power Lights BLUE to indicate the system is powered on. Blinks BLUE in shutdown mode.
Promise Technologies Hardware Setup REAR PANEL LEDS AFTER POWER ON - VESS A2600/A2600S When system boot-up is finished, use the LEDs on the controller on the rear of the device to monitor various functions (described below). LED Description (refer to product manual for more details) System Fan A steady GREEN LED indicates normal fan function. A RED LED indicates fan failure, the fan must be replaced.
Vess A2000 Series Product Manual POWER ON VESS A2200/A2200S With the power supplies connected, the system can now be powered on. To power on the Vess A2200 or Vess A2200s, press the Power button in the lower left corner of the front panel (see figure below). Observe the LEDs on the front panel to make certain the boot up proceeds smoothly.
Promise Technologies Hardware Setup CONNECT TO ISCSI STORAGE AREA NETWORK (SAN) Important For a list of supported HBA NICs and switches, download the latest compatibility list from PROMISE support: http://www.promise.com/support/. This arrangement requires: • An iSCSI HBA network interface card (NIC) in the host PC or server • A GbE network switch • A standard network switch Note Only one iSCSI data cable is required between each Vess enclosure and the GbE network switch.
Vess A2000 Series Product Manual Vess A2600/A2600s Gigabit ports for iSCSI SAN 1 2 3 4 1Gb/s Data Ports Vess A2200/A2200s Gigabit ports for iSCSI SAN 1 2 3 4 1Gb/s Data Ports 46
Promise Technologies Hardware Setup INSTALL RISER CARD IN VESS A2600/A2600S The controller module can accommodate an optional riser card used for installation of up to four PCIe cards. Follow the instructions in this section to complete the hardware installation of the riser card and PCIe cards. For PCIe card driver installation, follow the instructions of the manufacturer of the card. The hardware installation steps can be summarized as follows: 1. Shut down the system and power off the enclosure.
Vess A2000 Series Product Manual STEP 2: REMOVE FAN MODULE To remove the fan module from the controller: 1. Use a Phillips head screwdriver to remove the two screw that secure the fan, one screw is in the upper left corner, the other in the lower right corner of the module. 2. Pull the fan module out of the controller.
Promise Technologies Hardware Setup STEP 3: ATTACH MOUNTING BRACKET The riser card includes a mounting bracket used to anchor the card in position. The bracket is secured to the controller module housing with a screw on the backplate of the controller, the screw hole is revealed when the fan module is removed. Position the bracket so that the anchor posts used to mount the riser card in position are facing the open side of the controller housing.
Vess A2000 Series Product Manual Attach bracket and insert raiser card Riser card Riser bracket anchor screw Riser card slots Riser card anchor screws 50
Promise Technologies Hardware Setup STEP 5: INSERT PCIE CARD The riser card is now ready to receive a PCIe card. See illustration on next page. Note that the riser card can accommodate the following form factors: • One 16-lane Generation 2.0 PCI Express slot* • Three 8-lane Generation 2.0 PCI Express slots* To insert a PCIe card, follow these steps: 1.
Vess A2000 Series Product Manual Insert PCIe card Open PCIe bracket guard PCIe card slot PCIe card PCIe anchor screw 52
Promise Technologies Hardware Setup INSTALL PCIE CARDS IN VESS A2200/ A2200S Up to three PCIe cards can be installed in the Vess A2200/A2200s. The PCIe slots can accommodate the following form factors: • One 16-lane Generation 2.0 PCI Express slot* • Two 8-lane Generation 2.0 PCI Express slots* The hardware installation is similar to installing a PCIe card on a desktop PC. The procedure is summarized as follows: 1. Shut down the device and disconnect the power cord or cords. 2.
Vess A2000 Series Product Manual STEP 1: SHUT DOWN SYSTEM, DISCONNECT POWER Before opening the system housing, shut down the device and disconnect any power cords. STEP 2: REMOVE HOUSING COVER Remove housing cover 1. Use a small Phillips head screwdriver to remove all five screws that secure the cover to the rest of the device housing. There are two small flat head machine screws, one on each side, and three dome head machine screws that secure the cover to the backplate. 2.
Promise Technologies Hardware Setup STEP 3: INSERT PCIE CARD Removal of the cover exposes the PCIe slots located in the rear left corner. 1. Pull out the protective cover for the PCIe opening for the slot that will be used. Save this protective cover for future use. 2. Insert the PCIe card so that it is firmly seated in the PCIe slot. When properly seated, the bracket will flush with the backplate of the device allowing access to the PCIe functional connection.
Vess A2000 Series Product Manual STEP 4: REPLACE HOUSING COVER Now simply replace the hosing cover on the device. Place the cover into the accommodating guides on each side of the housing and push the cover back into place. Secure the cover with the five screws (one flat head screw on each side, the three remaining on the back), do not over tighten the screws.
Promise Technologies Management with WebPAM Pro MANAGING WITH WEBPAM PROE This chapter describes using WebPAM PROe to monitor and manage your RAID system. LOGGING INTO WEBPAM PROE You can log into WebPAM PROe in either of two ways: • “Logging in at the Enclosure” on page 57 • “Logging in over the Network” on page 58 LOGGING IN AT THE ENCLOSURE At the Vess enclosure to log into WebPAM PROe, do one of the following actions: • Double-click the WebPAM PROe desktop icon.
Vess A2000 Series Product Manual LOGGING IN OVER THE NETWORK Important For Vess A2000 Series running Windows OS, it is necessary to disable the Windows Firewall in order to allow access to WebPAM PROe through the network interface. If the Firewall is running, no management access is permitted from the network. You can log into WebPAM PROe from any PC with a network connection to the Vess A2000 Series enclosure. 1. Launch your Browser. 2. In the Browser address field, type the information provided below.
Promise Technologies Management with WebPAM Pro Secure Connection • WebPAM PROe uses a secure HTTP connection . . . . . . . . . . .https:// • Enter the Subsystem IP address . . . . . . . . . . . . . . . . 192.168.0.1 • Enter the Port number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . :443 Together, your entry looks like this: https://192.168.0.1:443/ Note • You can enter the Host PC’s network name in place of the IP address.
Vess A2000 Series Product Manual LOGIN SCREEN When the opening screen appears: 1. Type administrator in the User Name field. 2. Type password in the Password field. 3. Click the Login button. The User Name and Password are case sensitive. See Figure 1. The WebPAM PROe login screen After logging in, the Quick Links menu appears.
Promise Technologies Management with WebPAM Pro QUICK LINKS MENU The Quick Links menu is the administrator’s Home page for WebPAM PROe. Here you will find links to menus to view setting and manage logical drives, physical drives, and disk arrays. Also links to view network settings and event logs, as well as the background activities management menu.
Vess A2000 Series Product Manual USING THE WEBPAM PROE INTERFACE WebPAM PROe is browser-based RAID management software with a graphic user interface.
Promise Technologies Management with WebPAM Pro USING THE HEADER The Header contains the following items: Language – Choose a display language View – To view the Event Frame, Logout – To logout USING TREE VIEW Tree View enables you to navigate around all components of the Vess enclosure, software management, RAID controller, enclosure, physical drives, disk arrays, logical drives, and spare drives. The figure below shows the components of Tree View.
Vess A2000 Series Product Manual USING MANAGEMENT VIEW Management View displays information and settings menus according to the item you choose in Tree View. It presents the user interface for the Vess enclosure, including creation, maintenance, deletion, and monitoring of disk arrays and logical drives. Function tabs access menus to control specific actions and processes. Click the Help link to the right of the tabs in Management View to access online help for the function currently displayed.
Promise Technologies Management with WebPAM Pro VIEWING THE EVENT FRAME To view the Event Frame, click Show Event Frame in the Header. To hide the Event Frame, click Hide Event Frame in the Header. In the event frame, events are listed and sorted by: • Device – Disk array, logical drive, physical drive, controller, etc.
Vess A2000 Series Product Manual LOGGING OUT OF WEBPAM PROE There are two ways to log out of WebPAM PROe: • Close your browser window • Click Logout in the WebPAM PROe Header Clicking Logout brings you back to the Login Screen. After logging out, you must enter your user name and password in order to log in again.
Promise Technologies Management with WebPAM Pro SUBSYSTEM MANAGEMENT The menus listed under Subsystems are all the menus used for device management. Click on the Subsystems icon to view read-only information for the Vess including the management IP address, Alias, Model and WWN.
Vess A2000 Series Product Manual BACKGROUND ACTIVITIES Background activities perform a variety of preventive and remedial functions on your physical drives, disk arrays, logical drives, and other components. You can run a background activity immediately or schedule it to run at a later time. Setting options for each activity are listed after the scheduling options. These settings determine how the background activity affects I/O performance.
Promise Technologies Management with WebPAM Pro MANAGE BACKGROUND ACTIVITIES SETTINGS The parameters listed in the Background Activities menu are configured in the Background Activities Settings menu. To change Background Activities settings 1. Click the Subsystem icon of the subsystem on which you want to view Background Activities. 2. Click the menu expander between the Background Activities tab and the Scheduler tab and select the Settings option.
Vess A2000 Series Product Manual REBUILD SETTINGS To change Rebuild setting the in Background Activities Settings menu: 1. Use the Rebuild Rate drop-down menu to choose a rate: • Low – Fewer system resources to the Rebuild, more to data read/write operations. • Medium – Balances system resources between the Rebuild and data read/write operations. • High – More system resources to the Rebuild, fewer to data read/write operations. 2.
Promise Technologies Management with WebPAM Pro Background Synchronization Rate 1. To change Background Synchronization Rate setting the in Background Activities Settings menu: Click the Synchronization Rate drop-down menu and choose a rate: • Low – Fewer system resources to Synchronization, more to data read/write operations. • Medium – Balances system resources between Synchronization and data read/write operations.
Vess A2000 Series Product Manual REDUNDANCY CHECK Redundancy Check is a routine maintenance procedure for fault-tolerant disk arrays (those with redundancy) that ensures all the data matches exactly. Redundancy Check can also correct inconsistencies. Note You can use the scheduler to set up a Redundancy Check Schedule. To set up a schedule, click the menu expander to the right of the Scheduler tab and select Redundancy Check Schedule.
Promise Technologies Management with WebPAM Pro PDM Predictive Data Migration (PDM) is the migration of data from the suspect physical drive to a spare drive, similar to rebuilding a logical drive. But unlike Rebuilding, PDM constantly monitors your physical drives and automatically copies your data to a spare drive before the physical drive fails and your logical drive goes Critical. PDM Settings To change PDM setting the in Background Activities Settings menu: 1.
Vess A2000 Series Product Manual MEDIA PATROL Media Patrol is a routine maintenance procedure that checks the magnetic media on each disk drive. Media Patrol checks are enabled by default on all disk arrays and spare drives. Media Patrol is concerned with the media itself, not the data recorded on the media. If Media Patrol encounters a critical error, it triggers PDM if PDM is enabled on the disk array.
Promise Technologies Management with WebPAM Pro MANAGING ACTIVITY SCHEDULES Schedules for Media Patrol, Redundancy Check and Spare Drive Check can be created to run during off peak times. ADD OR DELETE AN ACTIVITY SCHEDULE To add, enable or delete an activity schedule, click on the Subsystem in Tree View, then click on the Scheduler menu expander to the right of the Scheduler tab. Scroll down to the schedule option you want to view that menu.
Vess A2000 Series Product Manual EVENT LOGS Event logs are useful for troubleshooting, tracking functions and monitoring subsystems. To view, save or clear subsystem event logs, click on the subsystem in Tree View, then click on the Event menu expander. Choose to display Runtime Events or NVRAM Events. Event logs can be saved as a simple text file by clicking the Save button in either menu. To clear the log and start fresh, click the Clear Event Log button.
Promise Technologies Management with WebPAM Pro ADMINISTRATIVE TOOLS Click the + symbol of the Administrative Tools icon reveal subsystem administrative tools menu links for User Management, View Network Settings, Performance Monitoring and Software Management. The Administrative Tools menu lists text hyperlinks to these same menus, plus links to menus to Restore Factory Default settings, Clear Statistics and Save System Service Report.
Vess A2000 Series Product Manual USER MANAGEMENT User Management deals with user accounts. VIEWING USER INFORMATION The view a list of users, their status, access privileges, display name, and email address: 1. Click the Administrative Tools icon. 2. Click the User Management icon. The Information tab appears in Management View. MAKING USER SETTINGS To change settings of other users: 1. Log into WebPAM PROe as the Administrator or a Super User. 2. Click the Administrative Tools icon. 3.
Promise Technologies Management with WebPAM Pro MAKING YOUR OWN USER SETTINGS To change your own user settings: 1. Log into WebPAM PROe under your own user name. 2. Click the Administrative Tools icon. 3. Click the User Management icon. 4. Click the Settings tab in Management View. 5. Enter or change the display name or mail address. 6. Click the Submit button. CHANGING YOUR OWN PASSWORD To set or change your own password: 1. Log into WebPAM PROe under your own user name. 2.
Vess A2000 Series Product Manual CREATING A USER To create a user: 1. Log into WebPAM PROe as the Administrator or a Super User. 2. Click the Administrative Tools icon. 3. Click the User Management icon. 4. Click the Create tab in Management View. 5. Enter a user name in the User Name field. 6. Enter a password for this user in the New Password and Retype Password fields. A password is optional.
Promise Technologies Management with WebPAM Pro LIST OF USER PRIVILEGES • View – Allows the user to see all status and settings but not to make any changes • Maintenance – Allows the user to perform maintenance tasks including • Rebuilding, PDM, Media Patrol, and Redundancy Check.
Vess A2000 Series Product Manual VIEW NETWORK SETTINGS To view network settings for the Ethernet ports, including the port used for access to WebPAM PROe, click on the View Network Settings icon under Administrative Tools.
Promise Technologies Management with WebPAM Pro IMPORTING A CONFIGURATION SCRIPT You can write a CLI configuration script to automatically configure your Vess subsystem. The script must be a plain, non-encrypted text file. From there, you can import the script from the Host PC and perform the configuration automatically. Cautions Do NOT attempt to write or modify a configuration script until you receive guidance from Technical Support.
Vess A2000 Series Product Manual EXPORTING A CONFIGURATION SCRIPT You can save the configuration from one Vess subsystem, export it, and then import it to automatically configure your other Vess subsystems. To export a configuration script: 1. Click the Administrative Tools icon. 2. Click the Software Management icon. 3. Click the Export tab in the Service Management menu. 4. Choose Configuration Script from the Type drop-down menu. 5. Click the Export button. 6.
Promise Technologies Management with WebPAM Pro SAVING A SERVICE REPORT A Service Report is a detailed report covering the configuration and status of all components in your RAID system. A support technician or field engineer might request a service report for the purpose of diagnosis and troubleshooting. To save a system configuration file: 1. Click on the Subsystem icon (IP address and device name) in Tree View to open the Subsystem Information display. 2.
Vess A2000 Series Product Manual The Service Report includes the following topics: • About – Report utility • Network Info – Virtual port • BBM Info – Bad Block Manager • Phydriv Info – Basic physical drive information • BGA Summary – Status and settings • Phydriv Verbose Info – Full physical drive • Buzzer Info • SWMGT Info – Software management • Controller Info • Service Setting – Email • Disk Array Info • Service Setting – Webserver • Disk Array Dump info • Spare Info – Basi
Promise Technologies Management with WebPAM Pro EMAIL SERVICE Email service enables the RAID subsystem to send you Email messages about events and status changes. By default, Email service is set to Automatic. STOP EMAIL SERVICE To stop the Email service: 1. Click the Administrative Tools icon. 2. Click the Software Management icon. 3. Click on Email in the Service List of the Service Management menu. 4. Click the Stop button under Service Status -- Email. 5. Click the Confirm button.
Vess A2000 Series Product Manual EMAIL SETTINGS To change Email service settings: 1. Click the Administrative Tools icon. 2. Click the Software Management icon. 3. Click on Email in the Service List of the Service Management menu. 4. Make settings changes as required: Under Service Setting -- Email choose a startup type: • Automatic – (default) Starts and runs with the subsystem. • Manual – You start the service when you need it.
Promise Technologies Management with WebPAM Pro PERFORMANCE MONITORING The Performance Monitor displays real-time performance statistics for logical drives and physical drives. The vertical scale adjusts dynamically to accommodate the statistical data. Because it reports performance in real-time, to see data in the monitor, there must be I/O data activity taking place between the subsystem and the Host. To monitor performance: 1. Click the Administrative Tools icon. 2.
Vess A2000 Series Product Manual 6. Under Physical Drive, choose the metric you want to see from the Measurement drop-down menu. Information Read/Write • Bandwidth in MB/s • Read bandwidth • Maximum latency in ms • Write bandwidth • Average latency in ms • Maximum Read latency in ms • Minimum latency in ms • Maximum Write latency in ms • I/Os per second • Average Read latency in ms • Average Write latency in ms • Minimum Read latency in ms • Minimum Write latency in ms 7.
Promise Technologies Management with WebPAM Pro CONTROLLERS Click on a specific controller in Tree view to display information or statistics for a controller. Or to change controller settings. See the following sections: • “View Controller Information” • “Viewing Controller Statistics” • “Controller Settings” VIEW CONTROLLER INFORMATION To view controller information: 1. Click the Controllers icon. 2. Click the specific Controller icon of the controller for which you want to view information. 3.
Vess A2000 Series Product Manual Controller information includes: • Cache Usage • Install Package Version • Dirty Cache Usage • Install Package Build Date • Part Number • Serial Number • Hardware Revision • WWN • SCSI Protocols Supported 1. Click the Advanced Information menu expander to view advanced information.
Promise Technologies Management with WebPAM Pro VIEWING CONTROLLER STATISTICS To view controller statistics: 1. Click the Controllers icon. 2. Click the specific Controller icon of the controller for which you want to view statistics. 3. At the top of the Information display menu, between the Information and Settings tabs, click on the menu expander to reveal the Statistics link.
Vess A2000 Series Product Manual CONTROLLER SETTINGS To make controller settings: 1. Click the Controllers icon. 2. Click the specific Controller icon of the controller you want to manage. 3. Click the Settings tab. 4. Make settings changes as required: • Enter, change or delete the alias in the Alias field. • SMART Log – Check the box to enable or uncheck to disable. • SMART Polling Interval – Enter a value into the field, 1 to 1440 minutes • Coercion – Check the box to enable or uncheck to disable.
Promise Technologies Management with WebPAM Pro ENCLOSURES The Enclosure menus are used to provide information for and monitor the status about the various components of the enclosure unit. Click on a specific enclosure in Tree view or in the Enclosures list to display information or settings menus for an enclosure.
Vess A2000 Series Product Manual Enclosure Information display ENCLOSURE TEMPERATURE SENSOR SETTINGS The temperature threshold settings are used to send event notices when the internal temperature reaches a high level. To set enclosure temperature thresholds, click on the enclosure in Tree View, then click on the Settings tab to view the Enclosure Settings menu.
Promise Technologies Management with WebPAM Pro PHYSICAL DRIVES The Physical Drives menus are used to view information and statistics about physical hard drives installed in the enclosure and to set Global Settings for hard drives. To see the Physical Drives List, expand the individual Enclosure icon in Tree View to see the Physical Drives icon for the enclosure.
Vess A2000 Series Product Manual The information listed for individual physical drives includes: Physical Drive Information • Physical Drive ID • Configuration Status • Location [Enclosure # Slot #] • Model • Alias • Drive Interface • Physical Capacity • Serial Number • Configurable Capacity • Firmware Version • Used Capacity • Protocol Version • Block Size [Bytes] • Visible To [Controller #] • Operational Status Advanced Physical Drive Information • Write Cache [Enabled/Disab
Promise Technologies Management with WebPAM Pro DISK ARRAYS AND LOGICAL DRIVES Disk arrays and logical drives are created and managed using the Disk Arrays menu. Use the Array Configuration menu to view the Disk Array List, and to create and delete disk arrays on the enclosure. Expand the Disk Arrays icon in Tree View to view menu links for existing arrays. Each array icon can be expanded again to see the Logical Drives icon, and this can be expanded to see each logical drive icon.
Vess A2000 Series Product Manual Information in the Disk Array menu includes: • Disk Array ID [#] • Media Patrol [Enabled/Disabled] • Alias • PDM • Operational Status (see below) • Power Management [Enabled/Disabled] • Total Physical Capacity • Number of Physical Drives • Configurable Capacity • Number of Logical Drives • Free Capacity [Bytes] • Available RAID Levels • Max Contiguous Free Capacity [Bytes] [Enabled/Disabled] Other lists in this menu: • Physical Drives in the Disk
Promise Technologies Management with WebPAM Pro LOGICAL DRIVE MANAGEMENT Logical drives are made from disk arrays. In the Tree, you can see a graphic representation of the logical drives that belong to each array. The Logical Drive List can be accessed in Tree View by expanding the under Disk Arrays and clicking on the Logical Drives icon for any existing disk array, or simply click on the Logical Drive Summary icon for the Subsystem.
Vess A2000 Series Product Manual SPARE DRIVES When a physical drive in a disk array fails and a spare drive of the same type and adequate capacity is available, the disk array will begin to rebuild automatically using the spare drive. In Tree View, click on the Spar Drive icon to see the Spare Drives List, or to create or delete an existing spare drive. Click on any spare drive in the list to information about the drive.
Promise Technologies Management with WebPAM Pro LOGICAL DRIVE SUMMARY The Logical Drive Summary displays a list of all logical drives in the Subsystem. This list does not arrange the logical drives under the disk array to which they belong nor under the enclosure in which they are located.
Vess A2000 Series Product Manual MANAGING WITH CLU CLU and CLI management both use a text-based terminal user interface. In order to access the terminal program interface used for CLI and CLU management on the Vess A2000 Series subsystem, insert a USB keyboard into any USB port, and connect a monitor using either the VGA or HDMI port.
Promise Technologies Management with CLU Access CLI in Windows For Windows 7 installations, once the system has booted up it will be necessary to choose various options to complete the OS setup. You will be prompted to select a default language and other user interface preferences. Follow the instructions on screen to complete your preferences selection and to establish a user name and password for the administrator. After completing these final tasks, the Windows 7 desktop appears.
Vess A2000 Series Product Manual Using the CLU In the CLI terminal interface, login first, then access the CLU interface. Follow the instructions below. 1. At the CLI Login prompt, type the user name and press Enter. The default user name is administrator. 2. At the Password prompt, type the password and press Enter. The default password is password. The CLI screen appears. 3. At the administrator@cli> prompt, type menu and press Enter. The CLU Main Menu appears. 4.
Promise Technologies Management with CLU CLU Main Menu Notice at the bottom of the CLU interface there are on-screen reminders of keyboard actions used for CLU interface. The keyboard inputs to use the CLU are as follows: • Arrow Keys - Use the up and down arrow keys to move the text selector, indicated by the highlighted line of text. • Tab Key - Use the tab key to scroll down the list of text options.
Vess A2000 Series Product Manual CLU notation used in this guide The CLU command descriptions in this chapter use abbreviated descriptions of CLU navigation. It is assumed the user will understand that movement from one CLU menu item to another involves using the arrow keys to highlight the given command then pressing enter to view another list of CLU command selections or parameter options. For example, listed below are the steps used to create a new user account.
Promise Technologies Management with CLU Use the table below for reference of the CLU interface. Quick Setup A sequence of steps to setup the RAID configuration.
Vess A2000 Series Product Manual Accessing Online Help To access online help on any CLU screen, press Control-E. To return to the CLU, press Enter. Exiting the CLU 1. Highlight Return to Previous Menu and press Enter. Repeat this action until you arrive at the Main Menu. 2. Main Menu, highlight Return to CLI and press Enter to exit 3. Close the terminal emulation, Telnet, SSH, or terminal window.
Promise Technologies Management with CLU MANAGING THE SUBSYSTEM (CLU) Subsystem Management includes the following functions: • “Making Subsystem Settings (CLU)” on page 111 • “Locking or Unlocking the Subsystem (CLU)” on page 112 Making Subsystem Settings (CLU) An alias is optional. To set an Alias for this subsystem: 1. Main Menu >> Subsystem Management >> Subsystem Settings. 2. Make changes as required: • Type and alias into the Alias field. Maximum of 48 characters.
Vess A2000 Series Product Manual Running Media Patrol (CLU) Media Patrol is a routine maintenance procedure that checks the magnetic media on each disk drive. Media Patrol checks all physical drives assigned to disk arrays and spare drives. It does not check unconfigured drives. To start, stop, pause or resume Media Patrol - Main Menu >> Subsystem Management >> Media Patrol >> [Start, Stop, Pause, or Resume]. If you choose Stop, press Y to confirm.
Promise Technologies Management with CLU Releasing the Lock Main Menu >> Subsystem Management >> Lock Management >> Unlock Releasing a Lock set by another user To release somebody else’s lock: 1. Main Menu >> Subsystem Management >> Lock Management >> Force Unlock 2.
Vess A2000 Series Product Manual MANAGING THE RAID CONTROLLERS (CLU) RAID controller management includes the following functions: • “Viewing Controller Information (CLU)” on page 114 • “Making Controller Settings (CLU)” on page 115 Viewing Controller Information (CLU) Controller Management includes information, settings and statistics. To access Controller Management: 1.
Promise Technologies Management with CLU Making Controller Settings (CLU) If your subsystem has two controllers, any settings you make to one controller automatically apply to the other controller. To make Controller settings: 1. Main Menu >> Subsystem Management >> Controller Management 2. Highlight the controller you want and press Enter. 3. Highlight Controller Settings and press Enter. 4. Make the following settings as required: • Type an alias into the Alias field. Maximum of 48 characters.
Vess A2000 Series Product Manual • Highlight SMART and press the spacebar to toggle between Enable and Disable. • Highlight SMART Poll Interval and press the backspace key to erase the current value. Type a new interval value (1 to 1440 minutes). • Highlight Poll Interval and press the backspace key to erase the current value. Type a new interval value (15 to 255 seconds). • Highlight Adaptive Writeback Cache and press the spacebar to toggle between Enabled and Disabled.
Promise Technologies Management with CLU MANAGING THE ENCLOSURE (CLU) Enclosure Management includes the following functions: • “Viewing the Enclosures Summary (CLU)” on page 117 • “Viewing Enclosure Information (CLU)” on page 118 • “Making Enclosure Settings (CLU)” on page 118 • “Viewing Power Supply Status (CLU)” on page 119 • “Viewing Cooling Unit Status (CLU)” on page 119 • “Viewing Temperature Sensor Status (CLU)” on page 120 • “Viewing Voltage Sensor Status (CLU)” on page 120 • “Locati
Vess A2000 Series Product Manual Viewing Enclosure Information (CLU) To view enclosure information: 1. Main Menu >> Subsystem Management >> Enclosure Management 2. Highlight the enclosure you want and press Enter. You can monitor power supplies, cooling units, enclosure temperatures and voltages. Adjustable items You can set or adjust the following items: • Enclosure Warning and Critical temperature thresholds See “Making Enclosure Settings” below.
Promise Technologies Management with CLU Viewing Power Supply Status (CLU) To view the status of the power supplies: 1. Main Menu >> Subsystem Management >> Enclosure Management 2. Highlight the enclosure you want and press Enter. 3. Highlight Power Supplies and press Enter. The screen displays the operational and fan status of the power supply or supplies. If any status differs from normal or the fan speed is below the Healthy Threshold value, there is a fan/power supply malfunction.
Vess A2000 Series Product Manual Viewing Temperature Sensor Status (CLU) To display the status of the temperature sensors: Main Menu >> Subsystem Management >> Enclosure Management This is a read-only menu. If any temperature exceeds the Healthy Threshold value, there is an overheat condition in the enclosure. Viewing Voltage Sensor Status (CLU) To display the status of the voltage sensors: Main Menu >>Subsystem Management >> Enclosure Management This is a read-only menu.
Promise Technologies Management with CLU Locating an Enclosure (CLU) This feature helps you identify the physical Vess A2000 Series enclosure you are working with through the CLU. 1. Main Menu >> Subsystem Management >> Enclosure Management and press Enter. 2. Highlight the enclosure you want and press Enter. 3. Highlight Locate Enclosure and press Enter. The LEDs on the front of the Vess A2000 Series blink for one minute.
Vess A2000 Series Product Manual PHYSICAL DRIVE MANAGEMENT (CLU) Physical Drive Management includes the following functions: • “Viewing a List of Physical Drives (CLU)” on page 122 • “Making Global Physical Drive Settings (CLU)” on page 123 • “Viewing Physical Drive Information (CLU)” on page 124 • “Setting an Alias (CLU)” on page 125 • “Locating a Physical Drive (CLU)” on page 125 Viewing a List of Physical Drives (CLU) To view a list of physical drives: Main Menu >> Physical Drive Management
Promise Technologies Management with CLU Making Global Physical Drive Settings (CLU) All physical drive settings are made globally, except for setting an alias, which applies to individual drives. To make global physical drive settings: 1. Main Menu >> Physical Drive Management >> Global Physical Drives Settings 2. Change the following settings as required. • Highlight Write Cache and press the spacebar to toggle between Enabled and Disabled.
Vess A2000 Series Product Manual Viewing Physical Drive Information (CLU) To view information about a physical drive: 1. Main Menu >> Physical Drive Management 2. Highlight the physical drive you want and press Enter. Basic information displays. 3. Highlight Advanced Information and press Enter. Advanced information displays.
Promise Technologies Management with CLU Viewing Physical Drive Statistics (CLU) To view the statistics for the selected physical drive: 1. Main Menu >> Physical Drive Management 2. Highlight the physical drive you want and press Enter. 3. Highlight Physical Drive Statistics and press Enter. Clearing Statistics To clear physical drive statistics, see “Clearing Statistics (CLU)” on page 164. Setting an Alias (CLU) An alias is optional. To set an Alias for a physical drive: 1.
Vess A2000 Series Product Manual Vess A2600/A2600s Front Left side (all drive carriers have status and activity LEDs) Drive Status one LED per carrier Activity one LED per carrier Vess A2200/2200s Left panel LED HDD Status LEDs 126
Promise Technologies Management with CLU MANAGING DISK ARRAYS (CLU) Disk Array Management includes the following functions: • “Viewing a List of Disk Arrays (CLU)” on page 127 • “Creating a Disk Array (CLU)” on page 128 • “Deleting a Disk Array (CLU)” on page 132 • “Making Disk Array Settings (CLU)” on page 133 • “Viewing Disk Array Information (CLU)” on page 134 • “Enabling Media Patrol, PDM, and Power Management on a Disk Array (CLU)” on page 135 • “Rebuilding a Disk Array (CLU)” on page 13
Vess A2000 Series Product Manual Creating a Disk Array (CLU) The CLU provides three methods of creating a disk array: • Automatic – Creates a new disk array following a default set of parameters. Creates a hot spare drive for all RAID levels except RAID 0, when five or more unconfigured physical drives are available. You can accept or reject the proposed arrangement but you cannot modify it.
Promise Technologies Management with CLU Creating a Disk Array – Express (CLU) To create a disk array using the Express feature: 1. Main Menu >> Disk Array Management >> Create New Array >> Configuration Method and press the spacebar to toggle to Express. 2. Highlight the following options and press to spacebar to choose Yes or No: • Redundancy • Capacity • Performance • Spare Drive 3.
Vess A2000 Series Product Manual You return to the Disk Arrays Summary screen. To create a disk array with different characteristics, highlight Create New Array and press Enter. Repeat the steps above specifying different parameters. Or choose the Advanced option. Creating a Disk Array – Advanced (CLU) To create a disk array using the Advanced feature: 1. Main Menu >> Disk Array Management >> Create New Array 2. Highlight Configuration Method and press the spacebar to toggle to Advanced.
Promise Technologies Management with CLU Step 3 – Logical Drive Creation 1. If you want to specify an alias to the logical drive, highlight Alias and type a name. Maximum of 32 characters (letters, numbers, spaces and underscores). 2. Highlight RAID Level and press the spacebar to toggle though a list of available RAID levels. 3. If you want to create multiple logical drives, highlight Capacity, press the backspace key to remove the current value, then type a new smaller value. 4. RAID 30, 50 and 60 only.
Vess A2000 Series Product Manual Deleting a Disk Array (CLU) Caution When you delete a disk array, you delete all the logical drives and the data they contain. Back up all important data before deleting a disk array. 1. Main Menu >> Disk Array Management and press Enter. 2. Highlight the disk array you want to delete and press the spacebar to mark it. The mark is an asterisk (*) to the left of the listing. 3. Highlight Delete Marked Arrays and press Enter. 4. Press Y to confirm the deletion. 5.
Promise Technologies Management with CLU Making Disk Array Settings (CLU) To make disk array settings: 1. Main Menu >> Disk Array Management The list of disk arrays appears. 2. Highlight the disk array you want and press the Enter. 3. Make settings changes as required: • Enter, change or delete the alias in the Alias field Maximum of 32 characters (letters, numbers, spaces, and underscores). • Media Patrol – Highlight and press the spacebar to toggle between enable and disable.
Vess A2000 Series Product Manual Viewing Disk Array Information (CLU) 1. Main Menu >> Disk Array Management 2. Highlight the disk array you want and press Enter. The information and settings screen appears. 3.
Promise Technologies Management with CLU Enabling Media Patrol, PDM, and Power Management on a Disk Array (CLU) Media Patrol checks the magnetic media on physical drives. Predictive Data Migration (PDM) migrates data from the suspect physical drive to a spare drive before the physical drive fails. Power Management parks the heads, spins down, and stops rotation after a set period of time to reduce power consumption. Media Patrol, PDM, and Power Management are enabled by default.
Vess A2000 Series Product Manual Rebuilding a Disk Array (CLU) Before you can rebuild, you must have a replacement or target physical drive of adequate capacity for your disk array. To rebuild a disk array: 1. Main Menu >> Disk Array Management 2. Highlight the disk array you want and press Enter. 3. Highlight Background Activities >> Rebuild Default source and target drives are shown with possible alternative choices. 4.
Promise Technologies Management with CLU Running PDM on a Disk Array (CLU) Predictive Data Migration (PDM) migrates data from the suspect physical drive to a spare drive before the physical drive fails. Before you can run PDM, you must have a replacement or target physical drive of adequate capacity for your disk array. To run PDM on a disk array: 1. Main Menu >> Disk Array Management 2. Highlight the disk array you want and press Enter. 3.
Vess A2000 Series Product Manual Running Transition on a Disk Array (CLU) Transition is the process of replacing a revertible spare drive that is currently part of a disk array with an unconfigured physical drive or a non-revertible spare drive. In order to run Transition: • The spare drive must be Revertible. • You must have an unconfigured physical drive of the same or larger capacity to replace the spare drive. To run Transition on a disk array: 1. Main Menu >> Disk Array Management 2.
Promise Technologies Management with CLU MANAGING SPARE DRIVES (CLU) Spare Drive Management includes the following functions: • “Viewing a list of Spare Drives (CLU)” on page 139 • “Creating a Spare Drive (CLU)” on page 140 • “Running Redundancy Check (CLU)” on page 149 • “Deleting a Spare Drive (CLU)” on page 142 Viewing a list of Spare Drives (CLU) To view a list of spare drives: Main Menu >> Spare Drive Management A list of the current spare drives appears, including the following parameters:
Vess A2000 Series Product Manual Creating a Spare Drive (CLU) Only unconfigured physical drives can be used to make spares. Check your available drives under Physical Drive Management. See “Physical Drive Management (CLU)” on page 122. 1. Main Menu >> Spare Drive Management >> Create New Spare Drive A default physical drive is shown with possible alternative choices. 2. To choose different drive, highlight the drive, press the backspace key to remove the current number, then type a new number. 3.
Promise Technologies Management with CLU Making Spare Drive Settings (CLU) To change spare drive settings: 1. Main Menu >> Spare Drive Management A list of the current spare drives appears, including the following parameters: 2. Highlight the spare drive you want to change and press Enter. 3. Highlight the setting you want to change: • Revertible – A revertible drive can be returned to spare status after you replace the failed drive in a disk array.
Vess A2000 Series Product Manual Deleting a Spare Drive (CLU) Caution If the spare drive you delete is the only spare, the controller does not rebuild a critical array until you provide a new spare drive. To delete a spare drive: 1. Main Menu >> Spare Drive Management A list of the current spare drives appears. 2. Highlight the spare drive you want to delete and press the spacebar to mark it. The mark is an asterisk (*) to the left of the listing. 3. Highlight Delete Marked Spare Drives and press Enter.
Promise Technologies Management with CLU MANAGING LOGICAL DRIVES (CLU) Logical drive management includes: • “Creating a Logical Drive (CLU)” on page 143 • “Deleting a Logical Drive (CLU)” on page 145 • “Viewing the Logical Drive Check Table (CLU)” on page 147 • “Making Logical Drive Settings (CLU)” on page 147 • “Initializing a Logical Drive (CLU)” on page 148 • “Running Redundancy Check (CLU)” on page 149 • “Locating a Logical Drive (CLU)” on page 149 Creating a Logical Drive (CLU) You can
Vess A2000 Series 5. Product Manual Highlight the following parameters and press the spacebar to toggle though the available choices: • Stripe size – Press the spacebar to choose: 64 KB, 128 KB, 256 KB, 512 KB, or 1 MB. • Sector size – Press the spacebar to choose: 512 B; 1 KB, 2 KB, or 4 KB. • Write Policy – Press spacebar to choose: Write Back or Write Through. • Read Policy – Press spacebar to choose: No Cache, Read Cache, or Read Ahead Cache. 6. RAID 30, 50 and 60 only.
Promise Technologies Management with CLU Deleting a Logical Drive (CLU) Caution When you delete a logical drive, you delete all the data it contains. Back up all important data before deleting a logical drive. To delete a logical drive from a disk array: 1. Main Menu >> Disk Array Management 2. Highlight the disk array that contains the logical drive you want to delete and press Enter. 3. Highlight Logical Drives in the Disk Array and press Enter. 4.
Vess A2000 Series Product Manual Viewing Logical Drive Information (CLU) To view logical drive information: 1. Main Menu >> Logical Drive Management 2. Highlight the logical drive you want and press Enter. The information and settings screen appears. 3.
Promise Technologies Management with CLU Viewing the Logical Drive Check Table (CLU) To view logical drive information: 1. Main Menu >> Logical Drive Management 2. Highlight the logical drive you want and press Enter. 3. Highlight Check Table and press Enter. 4. Highlight one of the following options and press Enter: • Show All Records • Read Check Table • Write Check Table • Inconsistent Check Table Making Logical Drive Settings (CLU) To make Logical Drive settings: 1.
Vess A2000 Series Product Manual Initializing a Logical Drive (CLU) This function sets all data bits in the logical drive to zero. Warning When you initialize a logical drive, all the data on the logical drive is lost. Backup any important data before you initialize a logical drive. To initialize a logical drive: 1. Main Menu >> Logical Drive Management and press Enter. 2. Highlight the logical drive you want and press Enter. 3.
Promise Technologies Management with CLU Running Redundancy Check (CLU) Redundancy Check is a maintenance procedure for logical drives in fault-tolerant disk arrays that ensures all the data matches exactly. To run Redundancy Check: 1. Main Menu >> Logical Drive Management 2. Highlight the logical drive you want and press Enter. 3. Highlight Background Activities >> Start Redundancy Check The redundancy check parameters appear.
Vess A2000 Series Product Manual MANAGING BACKGROUND ACTIVITY (CLU) Background activity refers to any of several functions that take place in the background while normal operation of the Vess A2000 Series continues. Background activities work in conjunction with disk arrays and logical drives. See “Managing Disk Arrays (CLU)” on page 127 and “Managing Logical Drives (CLU)” on page 143for more information about how and when to use background activities.
Promise Technologies Management with CLU Making Background Activity Settings (CLU) 1. Main Menu >> Background Activities >> Background Activity Settings 2. Highlight following and press the spacebar to toggle between Enabled and Disabled.
Vess A2000 Series Product Manual WORKING WITH THE EVENT VIEWER (CLU) Working with the Event Viewer includes the following functions: • “Clearing Runtime Events (CLU)” on page 153 • “Clearing NVRAM Events (CLU)” on page 154 The Event Viewer displays log of subsystem events.
Promise Technologies Management with CLU Viewing Runtime Events (CLU) To display Runtime Events: 1. Main Menu >> Event Viewer The log of Runtime Events appears. Events are added to the top of the list. Each item includes: • Sequence number – Begins with 0 at system startup. • Device – Disk Array, Logical Drive, Physical Drive by its ID number. • Severity – See the table above. • Timestamp – Date and time the event happened. • Description – A description of the event in plain language. 2.
Vess A2000 Series Product Manual Viewing NVRAM Events (CLU) This screen displays a list of and information about the most important events over multiple subsystem startups. To display NVRAM events: 1. Main Menu >> Event Viewer >> NVRAM Events The log of NVRAM Events appears. Events are added to the top of the list. Each item includes: • Sequence number – Begins with 0 at system startup. • Device – Disk Array, Logical Drive, Physical Drive by its ID number.
Promise Technologies Management with CLU MANAGING USERS (CLU) User Management includes the following functions: • “Viewing User Information (CLU)” on page 155 • “Creating a User (CLU)” on page 156 • “Changing User Settings (CLU)” on page 157 • “Changing User Password (CLU)” on page 158 • “Deleting a User (CLU)” on page 159 Viewing User Information (CLU) Each user types their user name and password to log into the CLI. To view a list of current user accounts: 1.
Vess A2000 Series Product Manual Creating a User (CLU) To create a new user account: 1. Main Menu >> Additional Info and Management >> User Management >> Create New User 2. Highlight each field and type in the appropriate information: • User name (Maximum 31 characters; use letters, numbers, and underscores. No spaces.) • Password (Optional. Maximum 31 characters. Use letters, numbers, and underscore.) • Display name (Optional) • User’s email address 3.
Promise Technologies Management with CLU User Privileges Level Meaning View Allows the user to see all status and settings but not to make any changes Maintenance Allows the user to perform maintenance tasks including Rebuilding, PDM, Media Patrol, and Redundancy Check Power Allows the user to create (but not delete) disk arrays and logical drives, change RAID levels, change stripe size; change settings of components such as disk arrays, logical drives, physical drives, and the controller Super A
Vess A2000 Series Product Manual Important If a user is logged-in when his account is disabled, the user is immediately logged-out. Changing User Password (CLU) The Administrator or a Super User can change other users’ passwords. To change a password: 1. Main Menu >> Additional Info and Management >> User Management 2. Highlight the User whose password you want to change and press Enter. 3. Highlight Change Password... and press Enter. 4. Highlight New Password and type a new password.
Promise Technologies Management with CLU Deleting a User (CLU) The Administrator or a Super User can delete other users. You cannot delete the account you used to log in. There must always be one Super User account. Rather than deleting a user, consider disabling a user account. To delete a user: 1. Log in under a user name other than the one you want to delete. 2. Main Menu >> Additional Info and Management >> User Management 3. Highlight the user you want to delete and press the spacebar to mark it.
Vess A2000 Series Product Manual SOFTWARE MANAGEMENT (CLU) Software Management includes the following functions: • “Email Settings (CLU)” on page 160 • “SLP Settings (CLU)” on page 161 • “Web Server Settings (CLU)” on page 161 Email Settings (CLU) By default, Email service is set to Automatic and its normal status is Started. To make Email service settings: 1. Main Menu >> Additional Info and Management >> Software Management >> Email >> Startup Type 2.
Promise Technologies Management with CLU SLP Settings (CLU) Note SLP is supported on the Linux OS version only. By default, SLP service is set to Automatic and its normal status is Started. To make SLP service settings: 1. Main Menu >> Additional Info and Management >> Software Management >> SLP >> Startup Type 2. Press the spacebar to toggle between Automatic and Manual. 3. Press Control-A to save your settings.
Vess A2000 Series Product Manual SNMP Settings (CLU) By default, Simple Network Management Protocol (SNMP) service is set to Automatic and its normal status is Started. To make SNMP service settings: 1. Main Menu >> Additional Info and Management >> Software Management >> SNMP >> Startup Type 2. Press the spacebar to toggle between Automatic and Manual. 3.
Promise Technologies Management with CLU Managing SNMP Trap Sinks (CLU) Viewing a List of Trap Sinks To create a trap sink: 1. Main Menu >> Additional Info and Management >> Software Management >> SNMP >> Trap Sinks A list of the current trap sinks appears. Adding a Trap Sink To add a trap sink: 1. Main Menu >> Additional Info and Management >> Software Management >> SNMP >> Trap Sinks >> Create New Trap Sink >> Trap Sink IP address 2.
Vess A2000 Series Product Manual Deleting a Trap Sink To delete a trap sink: 1. Main Menu >> Additional Info and Management >> Software Management >> SNMP >> Trap Sinks CLEARING STATISTICS (CLU) This function clears the statistical counts for the RAID controller, iSCSI ports, physical drives, and logical drives. To clear statistics: 1. Main Menu >> Additional Info and Management >> Clear Statistics 2. Press Y to confirm the deletion.
Promise Technologies Management with CLU RESTORING FACTORY DEFAULTS (CLU) This function restores the factory default settings to the firmware and software items you select. Caution Restoring default settings can disrupt your Vess A2000 Series functions. Use this feature only when necessary 1. Main Menu >> Additional Info and Management >> Restore Factory Defaults 2. Highlight the setting groups you want to restore and press the spacebar to toggle between Yes and No.
Vess A2000 Series Product Manual BUZZER Making Buzzer Settings The buzzer sounds to inform you that the Vess A2000 Series needs attention. To make buzzer settings: 1. Main Menu >> Buzzer A list of Controllers appears with the current buzzer setting and status. 2. Highlight Enabled and press the spacebar to toggle between Yes and No. 3. Press Control-A to save your settings. Silencing the Buzzer Caution This action disables the buzzer for all events.
Promise Technologies Management with CLI MANAGING WITH THE CLI • Opening the CLI on Windows (below) • Opening the CLI on Linux, • Table of Supported Commands • Notes and Conventions • List of Supported Commands The Command Line Interface (CLI) provides rapid setup of disk arrays and logical drives. You can also manage your system using the CLI. However, ongoing management is much easier with the CLU or WebPAM PROe.
Vess A2000 Series Product Manual OPENING THE CLI ON LINUX To open the CLI: 1. Open a terminal window. 2. Type clitest and press Enter. The CLI runs in the terminal window. Use the default user name, administrator, and default password, password, to login.
Promise Technologies Management with CLI TABLE OF SUPPORTED COMMANDS Command Action about View utility information. View or edit array information. array Create, edit, or delete logical drives in an existing array. To physically locate an array in an enclosure. Accept an incomplete array condition. bbm View or clear the BBM defect list of the specified configured physical drive. View status of all current background activities. Enable or disable relevant background bga activities.
Vess A2000 Series Product Manual TABLE OF SUPPORTED COMMANDS (CONTINUED) Command Action mp View media patrol status and progress. Start, stop, pause, or resume media patrol. net View or edit ethernet network information and settings. password Modify a user’s password. pdm View PDM status and progress. Start, stop, pause, or resume PDM process. phydrv View or edit physical drive information and settings. Locate a physical drive via LEDs. View redundancy check status and progress.
Promise Technologies Management with CLI NOTES AND CONVENTIONS Commands and options are NOT case sensitive. Not all extended keys are supported. However, you can use the backspace and the left and right arrow keys for command line editing. In addition, the up and down arrow keys allow scrolling through the command history buffer.
Vess A2000 Series Product Manual about Usage about Summary Displays utility information.
Promise Technologies Management with CLI Options -a list Specifies the action to perform. (Default) Displays a summary of all arrays, a specified number of arrays, or a specific array. add Adds/creates an array. This action might also create logical drives at the same time. addld Adds/creates a logical drive to an existing array. delld Deletes a logical drive from an array. mod Modifies array settings. del Deletes an array and all its associated logical drives. locate Locates an array.
Vess A2000 Series -p Product Manual Specifies physical drives to be used in an array, with -a add option. PD IDs are specified individually or separated by comma. Sequential group of physical drives are specified by placing a ~ between numbers such as 1~6. This will include physical drives 1, 2, 3, 4, 5, and 6. -s “
Promise Technologies Management with CLI Capacity= Specifies logical drive capacity. Can be specified in megabytes (mb), gigabytes (gb) or terabytes (tb), up to 2 decimal places. If not specified, all available capacity is used for this logical drive. Stripe= Specifies logical drive stripe size. Options include 64KB,128 KB, 256 KB, 512 KB, and 1024 KB. If not specified, the default 64KB is used. Sector= Specifies logical drive sector size. Options include 512 B, 1 KB, 2 KB, and 4 KB.
Vess A2000 Series Product Manual -t Specifies the type of incomplete condition to accept. If not specified, it will accept the current incomplete condition by default. missingdrive The condition of missing drive in the array. -v Verbose mode. Displays all array properties, requires -a list option.
Promise Technologies Management with CLI bbm Usage bbm [-a ] [-p ] bbm -a clear -p Summary The bbm command displays and clears the Bad Block Map (BBM) for all configured SATA drives. Options -a Specifies the action to perform. list (Default) List the BBM information. clear Clears the BBM list. For configured SATA drives only. -p Specifies the physical drive id. For the -a list option, the default is all physical drives.
Vess A2000 Series Product Manual bga Usage bga [-a ] bga -a mod -s “” Summary The bga command displays all current background activities and makes settings each background activity. Options -a Specifies the action to perform. list (Default) Lists current background activities. mod Makes changes to one of the settings. -s “
Promise Technologies Management with CLI When a non-revertible spare has been inserted or created, and is applicable to the array. This option affects all arrays on the subsystem. enable disable mediapatrol= Verifies the media of the array and/or spares to find bad blocks on physical disks before you use that block. This feature is enabled and disabled on an array basis. enable disable ReassignedBlock= (1-512) Threshold value to trigger PDM, when re-assign map exceeds the threshold value.
Vess A2000 Series pdmrate= Product Manual PDM rate determines the rate at which PDM will run. (low=25, medium=50, high=75) low medium high transitionrate= Transition rate determines the rate at which transition will run. (low=25, medium=50, high=75) low medium high syncrate= Synchronization rate determines the rate at which synchronization will run. (low=25, medium=50, high=75) low medium high initrate= Initialization rate determines the rate at which initialization will run.
Promise Technologies Management with CLI Examples bga bga -a mod -s “autorebuild=enable,rebuildrate=high,syncrate=low” buzz Usage buzz [-a ] buzz -a list buzz -a enable buzz -a disable buzz -a on buzz -a off Summary The buzz command displays the status of the buzzer, and enables, disables, turns on or turns off the buzzer. Options -a Specifies the action to perform. list (Default) List the status of the buzzer. enable Enable the buzzer. disable Disable the buzzer.
Vess A2000 Series Product Manual checktable Usage checktable [-t ] -l Summary The checktable command displays the error check tables of a logical drive. Options -t Specifies which error table to display. The default displays all tables. rct Displays the read check table. wct Displays the write check table. ibt Displays the inconsistent block table. -l Specifies the logical drive ID.
Promise Technologies Management with CLI config Usage config -a auto config -a expr [-r y|n] [-c y|n] [-p y|n] [-m y|n] [-s y|n] [-t ] [-l ] Summary The config command has two options: Automatic and Express. Automatic configuration takes all available unconfigured physical drives to create an optimized disk array following a default set of parameters. There are no options.
Vess A2000 Series Product Manual -p Selects the performance option. -c Selects the capacity option. -s Includes a spare drive in the array. Note: Requires 5 or more unconfigured physical drives. -t Specifies the intended application for this array. video Sequential large block reads. data Random read/write mix, small to medium sized IO. log Sequential small block write. other Random read/write mix, small to medium sized IO.
Promise Technologies Management with CLI Summary The ctrl command displays controller information and changes controller settings. Options -a Specifies the action to perform. list (Default) Lists controller information. mod Changes controller settings. clear Clears controller conditions. -i Specifies the controller ID. -c Controller count. Required for information on multiple controllers. -s “
Vess A2000 Series Product Manual 10GBTruncate Truncates the drive to the nearest 10-billion byte boundary. GrpRounding Truncates the drive using an intelligent algorithm. Allows the maximum amount of usable space. TableRounding smart= Truncates the drive using a pre-defined coercion table. Enables or disables polling drive SMART status. enable disable smartpollinginterval= (1 - 1440) Sets the time interval in number of minutes to poll the drive SMART status.
Promise Technologies disable Management with CLI The write policy of the writeback logical drives are not changed irrespective of the availability of BBU or UPS. hostcacheflushing= Subsystems only. To enable or disable host cache flushing. For high availability products only. enable disable forcedreadahead= Enables or disables forced read ahead caching. enable disable commonwwnn= Enables or disables common WWNN. For high availability products only.
Vess A2000 Series Product Manual enclosure Usage enclosure [-a ] -v enclosure -a mod [-e ] -s enclosure -a locate [-e ] [-t -f ] Summary The enclosure command provides status and information about the various components of the enclosure unit. It is also sets temperature threshold values for JBOD enclosures and displays Vendor Provided Data (VPD). -f -v Specifies id of FRU to locate. Requires -a locate option.
Promise Technologies Management with CLI event Usage event [-a ] [-l ] [-i ] [-c ] [-v] event -a clear [-l ] Summary The event command displays and clears the RAM and NVRAM event logs. Options -a list Specified the action to perform. Displays the events for the specified location. RAM events are displayed if no location is specified. clear -l ram Clear events for a specified location.
Vess A2000 Series Product Manual Examples event event -v event -l nvram event -a clear -lnvram event -c 200 event -a list -i852 -c200 Options -a Specifies the action to perform. list (Default) Displays information and status of the enclosure. mod Modifies settings. Requires the -s option. locate Locates an enclosure by flashing its LEDs. -e Enclosure ID. The default value is 1 if unspecified. For list action, the default is for all enclosures if unspecified.
Promise Technologies Management with CLI export Usage export -t <fileType> [-s ] [-p ] -f <fileName> Summary The export command exports certain types of configuration files to a remote or local host. This command only affects subsystems. Options -t <file type> userdb Specifies the type of file to export. User database file. This file type is not applicable for in-band and can only be exported to a remote host. servicereport System service report file.
Vess A2000 Series Product Manual factorydefaults Usage factorydefaults -a -t Summary The factorydefaults command restores factory default settings. Options -a restore Specifies the action to perform. Restore the factory default settings. -t Specifies the type of settings to restore. all All settings. allfw All firmware settings. allsw Subsystems only. All software settings. Following are individual Firmware settings: bga Background activity settings.
Promise Technologies Management with CLI Following are individual Software settings, which only apply to Subsystems: bgascheduler Background activity scheduler settings. service Service startup type settings. webserver Web server settings. snmp SNMP settings. (Linux only) telnet Telnet settings. (Linux only) email Email settings. user User settings.
Vess A2000 Series Product Manual import Usage import -t <file type> -s -f <file name> -p -i Summary The import command is used to import files from a remoter TFTP host. Options -t <file type> userdb User database file. configscript Configuration script. -s -f <file name> Specifies tftp server’s IP or host name. Specifies the name of the file to import. -p The port number of the TFTP server. Default is 69.
Promise Technologies Management with CLI init Usage init [-a ] [-l ] init -a start -l [-q ] [-p ] init -a stop -l init -a pause -l init -a resume -l Summary The init command starts, stops, pauses, and resumes a logical drive initialization. A full initialization writes to the entire logical drive space and takes several minutes, depending on the size of the logical drive.
Vess A2000 Series Product Manual pause Pause an initialization. resume Resume an initialization. -l Specifies the logical drive to be initialized. -q (1-1024) Specifies the amount of data in megabytes (MB) for a quick initialization. -p Specifies the pattern for a full initialization. The pattern can range from 1 to 128 bytes (HEX string), and is padded to even number of bytes, such as, fff padded to 0fff. Pattern is not supported for quick initialization.
Promise Technologies Management with CLI logdrv Usage logdrv [-a ] [-l ] [-c ] [-v] logdrv -a locate -l logdrv -a mod -l -s “” Summary The logdrv command displays information about the logical drives and changes logical drive settings. Options -a Specifies the action to perform. list (Default) Displays a summary of one or more logical drives. mod Changes logical drive settings.
Vess A2000 Series Product Manual writeback Writes are cached. Note: Cannot be set if ReadPolicy is set to “nocache.” ReadPolicy= Specifies logical drive read policy. readahead Reads extra data to help reduce read times of sequential data. readcache Caches reads in the case the same request is made again. nocache No caching algorithm. PreferredCtrlId= Specifies which controller the LD is prefers for LUN affinity. Valid value is 1 or 2. -v Verbose mode. Used with -a list.
Promise Technologies Management with CLI menu Usage menu Summary Use this to switch the user interface to CLU mode. mp Usage mp -a Summary The mp command activates Media Patrol. Media Patrol searches the physical drives for media errors. When an error is found, Media Patrol attempts to repair the error. If it fails to correct the error, Media Patrol attempts to remap the sector. Note: Sector remapping is not currently supported.
Vess A2000 Series Product Manual net Usage net [-a ] [-p ] [-v] Summary Net is used to display the TCP/IP specific information for the Ethernet ports. Information such as IP addresses and subnetmask can be displayed. Options -a list -p Which action to perform. (Default) Displays a list of IP configurations for all or the specified ports. To specify which Ethernet port to view or change settings. 1 Port 1 2 Port 2 3 Port 3 4 Port 4 -v Verbose mode.
Promise Technologies Management with CLI password Usage password -u Summary The password command is used to modify a user password.
Vess A2000 Series Product Manual During PDM, the data on the suspect drive is transferred to the replacement drive while the logical drive remains online. After PDM, the replacement drive becomes part of the disk array. The suspect drive become unconfigured and any PFA condition remains on it. This command starts, stops, pauses, and resumes a PDM and monitors the progress of a running PDM. A PFA drive cannot be used until you clear the PFA condition.
Promise Technologies Management with CLI phydrv Usage phydrv [-a ] [-p ] [-c ] [-v] phydrv -a mod -p -s “” phydrv -a locate -p phydrv -a online -p phydrv -a offline -p phydrv -a clear -t -p Summary The phydrv command displays physical drive information, changes physical drive settings, locates individual drives, and forces a drive to an online or offline state.
Vess A2000 Series clear Product Manual Clears a drive’s condition. -p Specifies the physical drive ID. -c Specifies number of drives when their ID numbers are sequential. -t pfa Specifies type of condition to clear. Requires the -a clear option. Clears a PFA condition on the drive. staleconfig -d Clears a stale configuration on the drive. Specifies type of settings to modify. Requires the -a mod option. Defaults to be all if -d is not specified.
Promise Technologies Management with CLI rlacache= Enables or disables read look ahead cache on the physical drive(s). enable disable cmdqueuing= Enables or disables command queuing on the physical drive(s). enable disable temppollint= (15-255 ) Drive temperature polling interval in seconds. If value is 0, polling is disabled. For high availability products only. mediumerrorthreshold= (0-4294967294 ) Medium error threshold. If the threshold is reached, the physical drive is marked as dead.
Vess A2000 Series Product Manual rc Usage rc [-a ] [-l ] rc -a start -l [-n] [-p] rc -a stop -l rc -a pause -l rc -a resume -l Summary The rc command starts, stops, pauses and resumes a Redundancy Check and monitors the progress of a running Redundancy Check. Options -a list Specifies action to perform. (Default) Displays active and paused Redundancy Checks and their status. start Starts a Redundancy Check. stop Stops a Redundancy Check.
Promise Technologies Management with CLI Examples rc rc -a start -l3 -n -p rc -a start -l3 rc -a stop -l2 rb Usage rb [-a ] [-d ] [-s ] rb -a start -d -s -p rb -a stop -d -s rb -a pause -d -s rb -a resume -d -s Summary The rb command starts, stops, pauses, and resumes a Rebuild and monitors the progress of a running Rebuild.
Vess A2000 Series -p Product Manual Specifies the ID of the replacement physical drive. The target drive of the Rebuild. Examples rb rb -a start -d0 -s2 -p10 rb -a stop -d0 -s2 sc Usage sc [-a ] [-i ] sc -a start [-i ] Summary The sc command starts a Spare Check and monitors the status of a running Spare Check. Options -a Specifies the action to perform. list (Default) Displays Spare Check status. start Starts the Spare Check.
Promise Technologies Management with CLI spare Usage spare [-a ] spare -a list [-i ] [-d ] [-v] spare -a add [-i ] -p [-t g|d] [-r y|n] [-d ] [-s “”] spare -a mod -i [-t g|d] [-r y|n] [-d ] [-s “”] spare -a del -i Summary The spare command displays a list of hot spare drives and creates, modifies, and deletes hot spare drives.
Vess A2000 Series Product Manual -i Specifies the ID of the spare drive. -p Specifies the ID of the physical drive. Requires the -a add option to configure a drive as a spare. -d Specifies the disk array ID. Requires the -a list option. Displays a list of global spares and spares dedicated to this disk array. When used with other actions, it specifies the disk array IDs to which this spare is dedicated. -t Specifies the type of hot spare drive.
Promise Technologies Management with CLI Examples spare spare -a add -p 14 -t g -r y spare -a mod -i 1 -t d -d 0,1 -s “mediapatrol=disable” spare -a del -i 0 swmgt Usage swmgt [-a ] swmgt -a mod -n [-t ] [-s “] swmgt -a start -n swmgt -a stop -n swmgt -a restart -n Summary The swmgt command allows a user to view and modify setting of software components.
Vess A2000 Series Product Manual snmp SNMP -t Specifies the startup type. automatic Component is automatically started when system boots. manual Component has to be manually started by issuing command. -s “
Promise Technologies Management with CLI readcommunity= Read community name. -p “
Vess A2000 Series Product Manual stats Usage stats [-t ] [-i ] [-c ] stats -a clear Summary The stats command displays statistics of subsytem, controller, enclosure, physical drives, and logical drives; and resets the statistics count to zero. Options -a Specifies the action to perform. list (Default) Displays the statistics. clear Resets the statistics count to zero. -t Specifies the device type. ctrl Controller. logdrv Logical drive. phydrv Physical drive.
Promise Technologies Management with CLI subsys Usage subsys [-a ] [-v] subsys -a mod -s “” subsys -a lock [-r] [-t ] subsys -a unlock [-f] subsys -a chklock Summary The subsys command displays and changes subsystem settings and locks the subsystem so that only you can make modifications. Options -a Specifies the action to perform. list (Default) Displays information for the specified subsystem. mod Modifies subsystem settings.
Vess A2000 Series -t Product Manual Specifies the number minutes to lock the subsystem. Requires the -a lock option. Default is 30 minutes. -r Renews the lock timer. Requires the -a lock and -t options. -f Specifies a forced unlock. Requires super user privilege. -v Specifies verbose mode.
Promise Technologies Management with CLI sync Usage sync [-a ] [-l ] Summary The sync command monitors the progress of background synchronization. Background synchronization makes logical drive consistent. It starts automatically when a redundant logical drive is created. But unlike initialization, background synchronization allows read and write operations on the logical drive. If an initialization starts, the background synchronization pauses until the initialization has finished.
Vess A2000 Series Product Manual transit Usage transit [-a ] [-d ] [-s ] transit -a start -d -s -p transit -a stop -d -s transit -a pause -d -s transit -a resume -d -s Summary The transit command starts, stops, pauses, and resumes a transition and monitors the progress of a running transition.
Promise Technologies Management with CLI stop Stops a transition. pause Pauses a transition. resume Resumes a paused transition. -d Specifies the id of disk array which contains the revertible spare drive. -s Specifies the sequence number of the revertible spare drive in the array. -p Specifies the physical drive ID of the destination drive.
Vess A2000 Series Product Manual user Usage -a -u -p -s “
Promise Technologies Management with CLI help Usage -a -u -p -s “
Vess A2000 Series Product Manual MAINTENANCE This chapter covers the following topics: • “Replacing a Power Supply” • “Change System Fan Vess A2200/A2200s” 222
Promise Technologies Maintenance REPLACING A POWER SUPPLY The power supply and its fans are replaced as one unit. There are no individually serviceable parts. No tools are required for this procedure, though you can use a Phillips head screw driver to loosen and tighten the PSU set screw instead of your fingers if you prefer. Removing the Old Power Supply To remove the power supply: 1. Verify that the PSU status LED is red. 2. Unplug the power cord. 3. Turn the set screw counter-clockwise to loosen it.
Vess A2000 Series Product Manual Installing a New Power Supply To install the power supply: 1. Carefully slide the power supply into the enclosure. 2. Turn the set screw clockwise to tighten, DO NOT over tighten. 3. Plug in the power cord. 4. Switch on the power supply. 5. Verify that the new power supply LED is green.
Promise Technologies Maintenance Change System Fan Vess A2200/A2200s The System Fan module is accessed from the front of the Vess A2200/A2200s enclosure. To remove the security cover in front of the drive bays: 1. Use the tubular key to unlock the cover. Turn counterclockwise to unlock. 2. Slide the cover to the right about 4 mm. 3. Pull the cover straight back to remove.
Vess A2000 Series Product Manual To remove the System Fan, pull the handle on the front out so you can grasp it, then pull the module straight out. Pull out fan module To replace the fan, repeat the same steps in the reverse order. Slide the module straight into the open module space so that it is firmly seated, then swing the handle back into place so it is flush with the front of the module.
Promise Technologies Troubleshooting TROUBLESHOOTING This section focuses on how to address issues that might appear during the lifetime of the Vess A2000 Series enclosure. Common issues that customers might see include hard drive problems and how to know when there is a problem with a hard drive, and how to create and send a service report to technical support. If a hard drive has errors, is about to fail or has already failed, it will need to be replaced.
Vess A2000 Series Product Manual HOW DO I KNOW WHEN A DRIVE IS FAILING? There are many options to determine the health of physical hard drives. In Web PAM PROe, you can either use the Event Frame or go to the Physical Drives information display. Or you can simply check the status LED of the drives on the device.
Promise Technologies Troubleshooting The LED drive status indicators for the Vess A2000 Series display different behavior depending on which model is used. Read below for the Vess model you have. Vess A2200 Left front panel LED System Status Global RAID HDD Status LEDs VESS 2200 STATUS LEDS Each drive slot on the Vess A2200 has a single corresponding HDD Status LED for, the LED display is located on the front panel.
Vess A2000 Series Product Manual VESS 2600 STATUS LEDS The Vess 2600 has hard drive status and activity LEDs on each drive carrier. Also check the status indicators on the right side of the front of the device for clues about what is wrong. Vess A2600 hard drive carrier front LEDs Red Drive Status (Replace this drive) Activity (dark), under normal conditions this will flash blue color when there is activity on the drive.
Promise Technologies Troubleshooting CHECK DRIVE STATUS IN WEBPAM PROEE To see the Event Frame, click Show Event Frame in the Web PAM PROe Header and check the list under Device, any physical drive problems will be indicated in the right most column, the top rows of the event table list the installed physical drives. Also, in WebPAM PROee, you can go to the Physical Drives List.
Vess A2000 Series Product Manual View individual physical drive information (Vess A2200) Note In order that hard disk problems can be anticipated and dealt with smoothly, it is highly recommended to make sure that Media Patrol is enabled and running and Auto Rebuild is enabled if you are not using a spare drive. If using a spare drive, make sure it is healthy and available.
Promise Technologies Troubleshooting Enable PDM and Media Patrol • To enable Media Patrol, click on Background Activities in the Quick Links menu in the Home page, or, click on the Subsystem in Tree View then click on the Background Activities menu tab. Click to check the Enable Media Patrol option. Notice also that the Auto Rebuild option is here as well. If you want to automatically begin rebuilding a logical drive as soon as a faulty drive is replaced, make sure this option is enabled.
Vess A2000 Series Product Manual Start Media Patrol and Start PDM • To begin running Media Patrol manually, click on the menu expander to the right of the Background Activities tab and scroll down and select Start Media Patrol to see the Start Media Patrol menu. Then click on the Start button. • To schedule Media Patrol, click on the menu expander to the right of the Scheduler tab and scroll down and select Add Media Patrol Schedule to open the schedule menu.
Promise Technologies Troubleshooting REBUILDING A DISK ARRAY When you rebuild a disk array, you are actually rebuilding the data on one physical drive. • When a physical drive in a disk array fails and a spare drive of adequate capacity is available, the disk array begins to rebuild automatically using the spare drive.
Vess A2000 Series Product Manual HOW TO REBUILD A DISK ARRAY When a physical drive is indicated to be degraded or in critical state, the array that contains that drive needs to be rebuilt. If you are not using Auto Rebuild (requires a Spare Drive), then you must rebuild the array manually after the affected drive has been replaced. Follow the instructions here to rebuild an array. You will know that a logical drive is critical by looking at the Operational Status in the Logical Drive Information display.
Promise Technologies Troubleshooting Now determine the source and target for the rebuild. In the new menu, choose the Source Physical Drive and Target Physical Drive from the menus, and click on the Submit button. The progress of the rebuild is displayed in the Background Activities information display.
Vess A2000 Series Product Manual HOW TO SAVE A SERVICE REPORT A Service Report is a detailed report covering the configuration and status of all components in your RAID system. A support technician or field engineer might request a service report for the purpose of diagnosis and troubleshooting. To save a system configuration file: 1. Click on the Subsystem icon (IP address and device name) in Tree View to open the Subsystem Information display. 2.
Promise Technologies Troubleshooting 3. Determine where you want to store the file on the Host PC, then click the Save button in the pop-up menu. The report saves to your Host PC as a compressed HTML file. 4. Double-click the downloaded file to decompress it. 5. Double-click the report to open it in your default browser. Once you have the service report file, you can email it to a Technical Support representative.
Vess A2000 Series Product Manual THE ALARM BUZZER IS SOUNDING, WHAT DOES THIS MEAN? When you first power-up the Vess system beeps twice to show normal operation. The audible alarm sounds at other times to inform you that the system needs attention. But the buzzer alarm is not specific. Check the device LEDs and Events displays or logs for more information. When the alarm sounds: • Check the front and back of the enclosure for red or orange LEDs. • If email notification is enabled, check for new messages.
Promise Technologies Troubleshooting HOW TO DISABLE THE ALARM BUZZER To disable the buzzer with Web PAM PROe, open WebPAM PROe, click on the enclosure in Tree View, then click on the Buzzer menu expander, scroll to Settings and click the Enable Buzzer option box to remove the check mark. Click the Submit button. To disable the buzzer in the CLU, 1. From the Main Menu use the arrow keys to go to Buzzer, a list of Controllers appears with the current buzzer setting and status. 2.
Vess A2000 Series Product Manual REINSTALLING THE OPERATING SYSTEM In the unlikely event that your Vess A2000 system will not boot normally, you might need to reinstall the operating system. This can be done by first creating a boot image on a USB flash memory device, then loading the OS from that image. Note that the BIOS of the Vess A2000 Series is configured to first look for the boot image in a USB drive. The install image is available at the PROMISE website online.
Promise Technologies Troubleshooting REINTSALL WINDOWS Follow the instructions below to reinstall the Windows OS. You will need another computer running Windows to perform this procedure. 1. Download ImageWriter.exe (see instructions on previous page). 2. Download latest Vess A2000 Series Windows image. 3. Insert the USB flash drive into your computer. 4.
Vess A2000 Series Product Manual REINSTALL LINUX Follow the instructions below to reinstall the Linux OS. Notice that Windows Image Writer is also used for the creation of the boot image. So you will need another computer running Windows to perform this procedure. 1. Download ImageWriter.exe (see instructions on previous page). 2. Download latest Vess A2000 Series Linux image. 3. Insert the USB flash drive into your computer. 4.
Promise Technologies Troubleshooting LED TROUBLESHOOTING QUICK GUIDE Diagnosis HDD Global RAID Fan * System (See illustrations on next page) 1. Voltage out of range 2. Controller temperature above critical threshold Corrective Action 3. Check power supply Status LED on back of device. Replace PSU if LED is red. 4. Check enclosure air flow, remove any obstruction. Hard drive temperature warning Check enclosure air flow, check system fan, replace if necessary.
Vess A2000 Series Product Manual System Status Fan Status Global RAID Status HDD Status LEDs Vess A2200 front LED Power System Status Global RAID Status Vess A2600 LED right side Drive Status (critical) Vess A2600 drive carrier front LED 246
Promise Technologies FAQ FAQ Q: What is Vess A2200/2600 NVR storage appliances? A: The Vess A2200/2600 NVR storage platform is PROMISE’s NVR storage appliance solutions that are engineered specifically to be the best solution for midsize to large IP video surveillance deployments.
Vess A2000 Series Product Manual Q: If it’s not fully a standard PROMISE channel storage product, where do I get the marketing materials like data sheet, Quick Start Guide, product manual, or A&E spec to support customers? A: All the marketing materials for Vess A2200/2600 will be available under the Surveillance Storage solution web page, customers can download what needed through this web page or reach local tech support for assistance.
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