User Manual

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Vess A2000 Series Product Manual
Q: If it’s not fully a standard PROMISE channel storage product, where do I get the marketing
materials like data sheet, Quick Start Guide, product manual, or A&E spec to support customers?
A: All the marketing materials for Vess A2200/2600 will be available under the Surveillance Storage solution web
page, customers can download what needed through this web page or reach local tech support for assistance.
Q: What’s the standard warranty of Vess A2200/2600?
A: We provide the same standard three (3) years hardware warranty from the time of the delivery of the
product to the original end user.
Q: Can I purchase extended warranty package to Vess A2200/2600?
A: Yes, we provide 2-year extended warranty program that uses the same order and support practice as Vess
product series.
Q: Do you provide any on-site replacement service to Vess A2200/2600?
A: Currently NO, we suggest to leverage authorized video surveillance partners’ support engine to perform the
replacement service.