Product manual

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Chapter 6: Maintenance
This chapter covers the following topics:
• Updating the Subsystem Firmware (below)
• Updating Physical Drive Firmware (page 321)
• Replacing a Power Supply (page 323)
• Replacing a Cache Backup Battery (page 324)
• Replacing a RAID Controller – Dual Controllers (page 326)
• Replacing a RAID Controller – Single Controller (page 327)
• Resetting the Default Password (page 330)
Updating the Subsystem Firmware
This procedure applies to VTrak RAID subsystems and VTrak JBOD expansion
units managed by a VTrak RAID subsystem. There are three methods:
• WebPAM PROe (page 315)
• CLU (page 317)
• USB Support (page 319)
Updating with WebPAM PROe
Download the latest firmware image file from PROMISE support:
http://www.promise.com/support/ and save it to your Host PC or TFTP server.
To update the firmware on the RAID subsystem and JBOD expansion units:
1. Click the Administration tab.
2. Click the Firmware Update icon.
3. Click the Controller Firmware Update tab.
The Controller Firmware Update screen appears showing the current Image
Version Number and Build Date.
4. Choose a download option:
• Local File through HTTP – Click the Browse button, locate the
firmware image file, click the file to choose it, then click the Open
button.
Important
Verify that no background activities are running on the RAID
subsystem.