Product manual

VTrak E-Class Product Manual

390

USB Support Reports a Problem

This procedure requires a USB flash device:

• Formatted to FAT 32

• At least 50 MB of free space

To collect a service report using the USB Support feature:

1. Insert the USB flash device into one of the USB ports on one of the RAID

controllers.

The controller status LED blinks green in half-second intervals.

2. Wait until the controller activity LED stops blinking green and displays steady

green.

3. Remove the USB flash device.

4. Insert the USB flash device into a USB port on your PC.

5. On the USB flash device, open the OPAX_xxxxxx folder to obtain the report

and log.

Caution

Verify that there is no firmware image file on the USB flash device.

If a firmware image file is present, the RAID controller might

attempt a firmware update. See page 319.

FC RAID controller

iSCSI RAID controller

Controller status LEDUSB ports