Product manual

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Chapter 9: Support
This chapter contains the following topics:
• Frequently Asked Questions (below)
• Contacting Technical Support (page 435)
• Limited Warranty (page 440)
• Returning the Product For Repair (page 442)
Frequently Asked Questions
Physical Drives
What kind of disk drives can I use with VTrak?
VTrak E-Class supports:
• 3.5-inch and 2.5-inch form factor
• Hard disk drives (HDDs) and solid state drives (SSDs)
• SAS, 6 Gb/s and 3 Gb/s
• SATA, 6 Gb/s and 3 Gb/s
• Supports any mix of SAS and SATA drives simultaneously in the same
enclosure
For a list of compatible drives, go to PROMISE support:
http://www.promise.com/support/.
VTrak E-Class does not support Parallel ATA (PATA) disk drives.
Why are all the disk drives in my JBOD marked Dead?
This condition happens when the JBOD expansion subsystem is
disconnected from the RAID subsystem, powered off while the RAID
subsystem is running, or powered on after the RAID subsystem was
powered on. Use the force online function to restore the disk drives. See
“Clearing a Stale or a PFA Condition” on page 147 or page 227.
See “Making Settings” on “Making Webserver Settings” on page 127 or
page 296.
With some RAID subsystems, I used a server’s IP address to log in. Why is
VTrak E-Class different?
VTrak E-Class has the server software embedded. With the E-Class, you
point your browser directly to the VTrak subsystem. WebPAM PROe is pre-
installed on the VTrak and launches automatically.