Product manual

Chapter 9: Support
435
Contacting Technical Support
PROMISE Technical Support provides several support options for PROMISE
users to access information and updates. We encourage you to use one of our
electronic services, which provide product information updates for the most
efficient service and support.
PROMISE E-Support: https://support.promise.com
PROMISE web site: http://www.promise.com/apple/
When you contact us, please have the following information available:
• Product model and serial number
• BIOS, firmware, and driver version numbers
• A description of the problem / situation
• System configuration information, including: motherboard and CPU type,
hard drive models, SAS/SATA/ATA/ATAPI drives & devices, and other
controllers.
United States
580 Cottonwood Drive
Milpitas, Ca 95035, USA
Apple Pre-Sales: 1 408 228-1400 Option 2
Apple Support Phone Toll Free: 1-800-888-0245 Option 8
Fax: [phone]
Apple Sales Email: [e-mail]
Technical Support (E-Support): https://support.promise.com
Web site: http://www.promise.com/apple/
Australia
Apple Pre-Sales Toll Free: 1800-149-746
Apple Support Phone Toll Free: 1800-149-746
Apple Sales Email: [e-mail]
Technical Support (E-Support): https://support.promise.com
Web site: http://www.promise.com/apple/