User's Manual

68 Promote Control 3.15 User Manual Rev 23

appears.

9.3.10 LOW BATTERY

Promote Control determined the battery charge is too low for normal operation and will automatically

power off to prevent being damaged from excess battery discharge. Replace the batteries with a fresh

set before continuing.

9.4 Troubleshooting Q&A

Problem: An error message is shown.

Solution: See Error Messages section for explanations and remedies.

Problem: Promote Control firmware update application does not recognize the Promote Control

connected to the computer.

Solution: Make sure Promote Control is off before connecting to the computer with the "Mode" button

held down. Also make sure that after being connected, the Promote Control screen remains clear. If the

Promote Control screen displays anything, disconnect Promote Control from your computer, power it off

by pressing and holding the Power button, and repeat the connection procedure.

Problem: Camera does not take all expected pictures in "Time Lapse" or "High Dynamic Range" mode.

Solution: If using the shutter cable, try increasing the value of "Shutter cable release frame delay"

Setup setting. If you are only using the USB cable, try increasing the value of the "USB cable release

frame delay" Setup setting.

Problem: Promote Control does not recognize the camera connected via USB.

Solution:

Verify the camera is in the supported camera list published at http://www.promotesystems.com/

Make sure the camera is configured to use "PTP", "Print/PTP" or "PTP/MTP" mode. See, Performing

Basic Operations on page 18 for more information.

Problem: Promote Control is not responding to any buttons.

Solution: Refer to Resetting the Device section.

Problem: Promote Control does not turn on.

Solution:

Replace the batteries with a fresh set.

Connect an optional AC adapter.

If a firmware update has been performed and did not complete, refer to Recovering from a Failed

Firmware Update section to restore the firmware.