User's Manual
Table Of Contents
- Your Feedback Please
- How to Contact Us
- ProSoft Technology® Product Documentation
- Important Safety Information
- Recommended Antennas
- Antenna spacing requirements for user safety
- 1 Start Here
- 2 RLX2 Quick Setup
- 3 Planning the Network
- 4 Installing the Radios
- 5 Diagnostics and Troubleshooting
- 6 Detailed Radio Configuration / Diagnostics
- 7 RadioLinx Industrial Hotspot Browser
- 8 Reference
- 8.1 Product Overview
- 8.2 Compatibility with ProSoft RLXIB Series Radios
- 8.3 Dimensional Drawings
- Master Channel-Frequency Table
- 8.4 FCC Emission Regulations
- 8.5 Radio hardware
- 8.6 RLX2-IHA Detailed Specifications
- 8.7 RLX2-IHG Detailed Specifications
- 8.8 RLX2-IHNF Detailed Specifications
- 8.9 RLX2-IHW Detailed Specifications
- 9 Antenna Configuration
- 10 Support, Service & Warranty
- Glossary of Terms
- 802.11
- 802.11a
- 802.11b
- 802.11g
- 802.11i
- 802.11n
- Access Point
- Ad hoc Mode
- AES
- Amplifier
- Antenna
- ASCII
- Association
- Authenticate
- Authentication Server
- Band
- Bandwidth
- Base Station
- Baud Rate
- bps
- CACT
- Channel
- Channel Move Time
- Client, Radio Mode
- Client, Software
- Configuration PC
- dBi
- dBm
- DCE
- Decibel (dB)
- Default Gateway
- Device-to-Device Network (Peer-to-Peer Network)
- DFS
- DHCP
- Direct Sequence Spread Spectrum
- Directional Antenna
- Diversity Antenna
- DTE
- Dual Band
- EAP
- EIRP
- Encryption
- ESD
- ESSID
- Firmware
- Frequency Hopping
- Frequency Hopping Spread Spectrum
- Fresnel Zone
- Full-Duplex
- Gain
- Gateway
- Guard Interval (GI)
- Half-Duplex
- Hz
- IEEE
- IP Address
- Key
- LAN
- LED
- Line of Sight (LoS)
- Link point
- MAC ID
- Master device
- Mbps
- Megahertz
- MIC
- MIMO
- Modbus
- Modem
- Network
- Node
- Non-Occupancy Period
- Null Modem Cable
- Panel Antenna
- Parabolic Antenna
- Peer-to-Peer Network
- Point-Multipoint (Broadcast) Network
- Point-Multipoint (Modbus) Network
- Point-to-Multipoint
- Point-to-Point Network
- Poll
- Power Supply
- Protocol
- QoS
- Range
- Remote Access Point
- Remote device
- Repeater
- Repeater, Radio Mode
- RS-232
- RTU (Remote Terminal Unit)
- Sector Antenna
- Signal Diversity
- Signal Loss
- Signal Strength
- Simplex
- Site Survey
- Spectrum
- Spread Spectrum
- SSI
- Subnet Mask
- TKIP
- UART
- WAP
- WDS
- WEP
- Wi-Fi
- Wi-Fi CERTIFIED™
- Wi-Fi Interoperability Certificate
- Wi-Fi Protected Setup
- Wireless Gateway
- Wireless Network
- WLAN
- WPA
- WPA2
- Yagi Antenna
- Index
RLX2 Series ♦ 802.11a, b, g, n Support, Service & Warranty
Industrial Hotspots User Manual
10 Support, Service & Warranty
In This Chapter
Contacting Technical Support ............................................................. 143
Warranty Information………………………………………………………144
Contacting Technical Support
ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient
and effective support possible. Before calling, please gather the following
information to assist in expediting this process:
1 Product Version Number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and associated ladder files, if any
2 Module operation and any unusual behavior
3 Configuration/Debug status information
4 LED patterns
5 Details about the serial, Ethernet or fieldbus devices interfaced to the module,
if any.
Note: For technical support calls within the United States, an after-hours answering system allows
24-hour/7-days-a-week pager access to one of our qualified Technical and/or Application Support
Engineers.
ProSoft Technology, Inc. Page 143 of 161
November 29, 2012